Description: |
KEY RESPONSIBILITIES Ensure the appropriate level of telephone contact with all client contacts is achieved and thatworking as a team; clients advertising requirements are met and levels of client service are of the highest standard. Support the account management team with general day to day client account handling requirements as directed (toinclude media bookings/assignment research requirements etc). Ensure that all handling processes and procedures are adhered to and that client records are accurately maintained. Assist with preparation for and attend client account review meetings with the Account Manager on the team whennecessary and assist with follow up requirements where appropriate. Mentor and assist Account Handlers in your team to achieve their client account and personal objectives. Maintain excellent relationships with clients, colleagues, media and suppliers. Represent the company in a professional manner; including client/media meetings and all verbal and writtencommunication. Operate all client accounts within their agreed credit limit. Build on a thorough knowledge of all available media and utilise the pool of skills available within the group. Attend and contribute to internal meetings. Contribute to the smooth running of the companys operations, security and day to day office management.WORKING RELATIONSHIPS Maintain excellent relationships with clients, colleagues, group/media and suppliers.LEVEL OF AUTHORITY Report any client account issues to the Account Manager immediately. Supported by the Senior Account Manager/Regional Operations Manager, deputise for the Account Manager in your team.SKILLS AND COMPETENCIES ACCOUNT EXECUTIVECLIENT SKILLSClient ServiceClient HandlingAccount ManagementMedia Deliver appropriate level of telephone/face to face client contact Develop professional and productive working relationships with client contacts and maintain excellent relations Ensure all actions are delivered on time and as agreed Seek to exceed client expectations Build trust and rapport with client contacts Strictly maintain client confidentiality Confirm receipt of incoming client correspondence immediately Proactively identify client advertising needs and provide the most effective solutions with features and benefits Ability to present and sell the whole spectrum of advertising options, colour, series and creative services Adhere to all handling processes and quality procedures Plan and supply media schedules; present documented media research Proactively source new media opportunities and present features and benefits Ability to write accurate written material to clients and colleagues Liaise with Account Manager in regards to client complaints/queries as they arise and working with the Account Managerrespond immediately to achieve a satisfactory conclusion As directed by and working with the Account Manager, develop individual client strategies Assist with preparation for client presentations Understand local, regional, national, specialist media audience, circulation, readership Share your knowledge of media with the team Build effective relationships with media contacts Negotiate with media for the benefit of the client and the agencyPERSONAL SKILLSAppearanceInterpersonal skillsTime management and organisationAttitudeFlexibilityRelationship with management Professional and appropriate Interact well with colleagues Supportive Offer help as needed outside immediate team Communicate clearly and calmly Act without needing to be prompted Act on instructions co-ordinated by the Account Manager and ensure that they are carried through Accurate timekeeping Good organisation skills Tidy, organised work station Good judgement on when to involve others in order to meet deadlines Ability to prioritise Understand the importance of completing a task in relation to wider objectives Correct and appropriate use of office systems Desire to learn Helpful Resilient Positive Ability to use and show initiative Self motivated Ability to embrace change where necessary Ability to work under pressure Show support and understanding of what management needs from you to achieve operational objectives Communicate appropriately Be respectful Be reliable and trustworthyADMINISTRATION SKILLSComputer Skills Microsoft Word Microsoft Outlook Microsoft Powerpoint Internet |
