Description: |
Job Purpose:Assisting the shop manager in the effective running of the shop, ensuring that the profitability is maximised and thecompany's high standards are achieved.Responsibilities:Customer Focus:- To create and encourage a positive impression of First Choice Retail through leading by example in every area ofcustomer service.- To be genuine and enthusiastic and show the customer that you value them by actively seeking to enhance informationgiven to them by yourself and your team at every opportunity.Interpersonal:- To effectively communicate and filter information between the shop manager and the sales team.- To effectively handle a wide range of situations from internal and external customers or team members, remainingenthusiastic and positive. To lead by example when selling and always demonstrate the correct process, influencing andpersuading staff and customers.- Interact with the whole team to create a happy and upbeat environment, having taken time to get to know individual teammembers, you will create rapport and build relationships.- To lead team briefings and training sessions, communicating assertively and adapting your style to suit differentsituations. To produce effective written reports as required, organise and plan yourself and others, and take onadditional responsibility when required.Commercial Awareness:- To constantly monitor the sales performance of your staff and your shop, to ensure that the shops targets are being metthrough use of relevant targets.- To keep updated and pass on the knowledge of all First Choice campaigns, incentives and promotions.- Look at increasing sales and profits in all areas of the shop and to understand the importance of doing so, for thebenefit of the region and business overall.- To have complete understanding of, and to follow through, with all audit requirements and administrative procedures.Product Knowledge:- To have complete understanding of the First Choice family products, and other key tour operators, and to have adetailed knowledge of a wide range of European destination resorts.- To have a comprehensive understanding of all ancillary insurance products, foreign exchange currencies rates, andknowledge of all world destinations to enable you to sell any holiday type.Systems, Standards and Procedures:- To develop a complete understanding of all First Choice Retail IT systems, and to be able to demonstrate this knowledgeto your team.- To act as a role model and ensure that Company policy, procedures and standards are met at all times within your shop.- To ensure that all First Choice Retail procedures are understood and adhered to by yourself and your team.People Management:- To develop individual performance overall team capability by energising and motivating your team, setting SMARTobjectives supported by training for all staff and action/development plans and walking the job.- Outline a clear vision of the shop, region and company goals and follow this through structured and motivational teamtalks.- To ensure that sensitive staff situations are handled in a diplomatic and professional manner.Job Division: MainstreamLocation: East Kilbride |
