Title:

Assistant Shop Manager - Midsomer Norton

Location:

Somerset

Salary:

None specified

Description:

Job Purpose:Through effective leadership skill, motivate and develop the team to achieve sales and targets and ensure the efficientrunning of the shop.Requirements:Customer Focus:To create and encourage a positive impression of First Choice through leading by example in every area of customerservice and encouraging others to develop their customer focus.To provide exceptional customer service by demonstrating effective sales managementTo be calm and handle all situations effectively.To interact with customers, making them feel valued and special and to support colleagues and other members of the team.To deal with more complex problems and make customers feel their complaint is being handled personally and to supportcolleagues and other members of the team.To deal with a range of both internal and external customer issues in a diplomatic mannerTo be genuine and enthusiastic and show the customer that you value them by actively seeking to enhance information givento customers by yourself and members of your team.To act on any customer feedback received, for example mystery shopper, internal or external channels to improve customerservice.Interpersonal:To effectively communicate and filter information between management and the sales team, including written communicationin response to a variety of requirements, including PDU and PDP reports.To effectively plan and organise yourself and others.To effectively handle a wide range of situations from internal and external customers to team members, remainingenthusiastic and positive.To develop and coach your team effectively.To ensure all staff receive all necessary training and development in order to carry out their job successfully and tothe highest level.To meet and exceed Company targets in sales, foreign exchange and other ancillaries at every opportunity.To lead by example when selling and always demonstrate the correct sale process.To modify and adjust personal behaviour and styles as appropriate to the current circumstances. To take ownership ofCompany messages as required.Be pro-active about your own personal development.Commercial Awareness:To set daily targets that take into account all factors including staff numbers in order to achieve Company targets.To understand the impact of margin/discount control and effectively manage margins in conjunction with obtaining up todate competitor awareness.Collate and analyse regular sales feedback from your team to maximise campaign, incentive and promotional opportunities.To plan and implement in-house promotions and identify areas to target for promotion of the business.To know your targets and understand their contribution to the region and First Choice, and to measure your shopperformance against comparable units/shops and current local industry market trading conditions, ensuring that thisinformation is fed back to head office.To be able to discuss and analyse all areas of commercial performance and suggest workable ideas and solutions to improverevenue and profit generation.To hold sales review meetings with individual team members, department meetings and attend the monthly unit salesmeetings.Product Knowledge:To be familiar with all First Choice family products, other key tour operators and demonstrate a good working knowledgeof their brochures and/or foreign currencies and exchange rates, ancillary and insurance products.To have a working knowledge of all key European and World-wide destinations.To lead your team by example by using all available reference sources, to provide excellent customer information.To demonstrate selling of any holiday type, and to be aware of the best availability and prices on a daily basis.To interact with others to share and keep up to date your in-depth product and brand knowledge.Systems, Standards and Procedures:To adhere to and positively demonstrate that Company policies, procedures and standards are met at all times.To be familiar with all changes by looking at the Operations update and intranet frequently.To understand the importance of audit and administrative procedures on commercial output.To ensure all procedures are adhered to and take corrective measures where necessary to maintain standards.To have a complete understanding of all company booking and I.T systems and be able to demonstrate this knowledge to yourteam.Pro-actively checking audit points and general controls are in place and the action points are followed through.To be able to carry out the correct opening and closing procedures with reference to banking and security according tothe published rota.People Management:To lead a team to achieve business objectives and manage managers who develop individual performance and team capability.To delegate more responsible tasks in order to develop individuals.To energise and motivate your team through "walking the job", conducting well planned team talks, training sessions andmeetings and setting competency based SMART objectives.Recruiting and retaining high quality people, whilst ensuring that your team skills are continually improved throughstructured performance reviews, clearly linked objectives and feedback.To conduct PDU and PDP reports in line with company standards. identifying future potential and develop individuals inreadiness for the next job.To manage sensitive staff situations diplomatically, assertively and effectively, and know how and when to use thegrievance or disciplinary procedures.Location: Midsomer Norton