Description: |
w.p.t.pm.2title: Tier 2:Avaya technical support SLA helpdesk PBX and contact centre voice and data telecoms applications engineerEuropean support centre. telecomsreporting to: Head of contact centreslocation: London ( High Holborn)remuneration: 27-30k plus 4.8kHas been established for 12 years and is a technology services company who provides contact centres and convergedcommunications networks. In 2004 the client entered with over 600 international and major accounts. The client has UKpresence with offices in London, Edinburgh and Manchester.The company has enjoyed yr on yr growth of 97% since conception.Partnerships include, for example, Avaya, Cisco, Microsoft, Nice.Products and services include, for example, PBX, contact centre, call centre, voice, data, networks, multimedia digitalrecording, IVR.Tier 2 Applications Engineer, European Solution Support Centre London, UKOur European Solution Support Centre are currently recruiting for a positive, client focused, highly skilled individualto join our Support Team providing Applications support to our clients.The ideal candidate will be hungry for career development in both a client and technical focused role.The right person will be responsible for support incident ownership, working to strict service level agreements andexperience of a helpdesk environment would be advantageous.The candidate will require a good understanding of:Avaya technologiesNetwork DomainsPermission HierarchiesWindows ServicesUnix/Linux, ideally MCSE level.Any telephony and corporate database (Microsoft SQL Server / Oracle / etc) skills and experience would also be anadvantage.Start date : Immediate |
