Title:

Cabin Crew - Luton (Seasonal)

Location:

Bedfordshire

Salary:

None specified

Description:

Job Purpose:We commence our recruitment process for these roles during the months of November 2005 to February 2006 depending on thebase. You may apply now and your details will be held on file until this time when they will be screened and you will beadvised of the outcome.To provide our customers with excellent safety, service and sales advice ensuring that customers' safety is maintained,financial and service targets are met, repeat business is generated and that each flight complies with Company, airlineand legal regulations (the Civil Aviation Authority (CAA), the Joint Aviation Authority (JAA) and the National AviationAuthority (NAA).Principal Accountabilities:Customer Focus:- To provide all our customers with a safe, professional and comfortable journey, ensuring customer expectations are met.- To pre-empt and follow up customers' needs and requirements by communicating, listening, observing and offeringindividual service and assistance to met customer expectation.- To be proactive in resolving customers' issues, problems and complaints to ensure customer expectations are met andCompany policies and procedures are followed.Commercial awareness:- To be fully conversant and display knowledge of all our on board products and packages in order to increase revenue,maximise selling opportunities and achieve financial targets.- To complete all applicable safety checks to the required legal and airline standards (CAA, JAA, NAA), reportingobservations if appropriate to the correct personnel, to ensure that we operate safely.Interpersonal Skills:- To liase with internal and external customers, develop working and team relationships, demonstrating enthusiasm,enabling us to improve safety and service delivery to all our customers.- To provide information required by the Flight Supervisor, Senior Cabin Crew and the Company, accurately, efficiently,within the required time scales and using the appropriate methods/mediums in order to ensure the communication process iseffective.- To communicate comprehensive safety and service information to customers through safety demonstrations, servicedelivery and all aspects of one to one interactions to enhance customer satisfaction.Procedural knowledge (Systems, Standards and Procedures):- To maintain knowledge and comply with all applicable Company policies, standards, systems, procedures and paperworkrequirements when on Company business. This is to ensure consistency in what we do, that we operate safely,professionally and adhere to legal and company requirements and that the Company reputation is not brought intodisrepute.- To ensure the safety and well being of our customers and crew by adhering to and implementing appropriate standardoperating procedures (CAA, JAA and NAA).Product knowledge:- To display and continually update knowledge of all airline services, packages and products available to customers toensure standards are maintained and improved upon and that customer needs are explored and met.- To ensure a basic working knowledge of the different Company brands, services and products offered by the Group inorder to demonstrate an understanding of different customer profiles, meet customers expectations and maximise sellingopportunities.Additional Information:The jobholder will also have the following Financial Responsibilities:- Achievement of route target.- Management of average Passenger Spend and personal float.Internal Customers:Crew, Flight Deck, Group Employees.External Customers:Holiday Makers, Airport Employees and Ground Personal and Airline Regulatory bodies.Job_Division: MainstreamLocation: Luton