Title:

Call Centre Supervisor

Location:

London City

Salary:

GBP 27,000 to GBP 30,000 per year (Pension; Medical; Life Ass. STL; + more)

Description:

Supervise, support and guide team and deal with personnel matters including training and development, performance,attendance, appraisals etcOrganise shift rotas, covering for lunch breaks, holidays, sickness, training etcMonitor team performance, output, speed of response and targets, reviewing and amending standard operating procedures asnecessaryPrepare and submit statistics and monthly reports on service levels Liaise with Team Leaders and Supervisors fromrelated functions (IT Telecomms; Reception; Catering; Facilities; M&E maintenance) to ensure that agreed service levelsare being metManage Intranet and Switchboard Telephone Directory and helpdesk functions, liaising with IT and HR toensure data is accurate and accessible Manage the firm's teleconferencing contractors, reviewing and monitoringperformance and value for money Liaise with taxi firms and other suppliers, reviewing and monitoring performance andvalue for moneyMaintain bespoke software including Hospitality Suite, Concept and Taxi bookingsAny other duties as directed