Title:

Customer Services Administrator

Location:

Manchester

Salary:

None specified

Description:

Job Description:All correspondence is managed and allocated to the appropriate team(s) or individual through our in-house complaintmanagement system, Charter. This is an important role as initial contact is key to delivery of excellent customerservice.Requirements:Previous administration experience would be an advantage, though not essential.A working knowledge of various computer software programs (Word, Excel, email, etc) is desirable.Responsibilities:Customer Focus:Develop strong working relationships within the business and understand what other areas and individuals do and why it isimportant that their work is allocated correctly.Understand the need to follow set procedures and appreciate the reasons for these in order to provide the best possibleservice.To ensure that correspondence is allocated/distributed correctly and on time.To ensure that letters to customers are sent out in good time and with the correct information.Commercial Awareness:Prioritise and manage tasks in line with department objectives.To ensure that various reports are checked and amended as soon as possible.Be flexible towards the task to ensure that it is completed.Knowledge:Knowledge of the whereabouts and responsibilities of other areas the business.Know who to contact in order to find specific information.Knowledge of different systems used.Communication:Liaise with all levels of staff in different areas of the business via telephone and email.To constantly review the way, and to where, correspondence is distributed to ensure what individuals/areas are receivingis correct.To ensure that correct applications are used in order to provide customers with accurate information.Job Division: MainstreamLocation: National Sales Centre - Salford