Title:

Customer Services Manager , Health Promotion & Enforcement Officers

Location:

Newcastle

Salary:

None specified

Description:

We are looking for an experienced senior manager to manage our Customer Services Functions and to oversee theintroduction and development of our multichannelcustomer contact centre. With a proven operational management track record in a customer focussed environment, you willalso have experience of majorchange management projects.You must be able to operate at strategic and operational level with an ability to lead and motivate people and deliverpositive results in a rapidly changing environment.An excellent communicator, with a sound understanding of the principles of excellent customer service, you will have arelevant degree/diploma or other professional qualification, be results orientated and be able to manage complex projectsand large budgets.For further information, contact Ian Clarke.Initial assessments and interviews will take place on Monday 12th and Tuesday 13th December 2005.Environmental Health DivisionHealth Promotion Officer - Post Ref: E38GBP 16,260 - GBP 19,656An opportunity has arisen for an experienced individual with a flair for communicating with the public to join our Foodand Safety Team. You should be able to carry out inspections to enforce food safety, health and safety and otherenvironmental health legislation in low risk premises.You will also be involved in developing contacts with groups and individuals from primary school age to retirement andbeyond, raising awareness of matters relating to a full range of health promotion initiatives.Having excellent communication skills, you must have the ability to undertake a full range of health promotion/educationinitiatives including preparing and delivering lectures, promotions and presentations to a variety of audiences.You should be competent in using Microsoft Office as well as a desktop publishing package for producing leaflets anddisplays. You should have a science based degree (or equivalent) and be prepared toundertake formal training to achieve minimal level of the Ordinary Certificate in Food Premises Inspection.You should also have knowledge of legislation, technical guidance and codes of practice relating to food safety andhealth and safety. Some programmed work will be required outside normal office hours and at weekends and you must have acurrent valid driving licence with access to a vehicle, which you are prepared to use for work purposes.This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment will be conditional upon thereceipt of a satisfactoryresponse to a check of criminal records via the Criminal Records Bureau, before the appointment is confirmed.Enforcement Officer - Post Ref: E106GBP 16,260 - GBP 19,656An experienced individual is required who is able to carry out enforcement initiatives across a range of Council servicesand functions. You will be carrying out inspections, investigating complaints and gathering evidence to enforceenvironmental and otherlegislation.You must have excellent communication and organisational skills, be confident, self-motivated and able to workeffectively with a minimum of direct supervision. You should have a minimum of GCSE English and Maths at grade C or above(or equivalent) and be IT literate. Knowledge of relevant legislation is essential.Some programmed work will be required outside normal office hours and at weekends and you must have a current validdriving licence with access to a vehiclewhich you are prepared to use for work purposes.We offer the following benefits: flexitime, membership of the Local Government Pension Scheme, generous annual leave andtraining opportunities.Closing date for all posts: Friday 18th November 2005For an application form, contact Personnel Servicesquoting the relevant post ref no.You can also apply on-line atwww . newcastle - staffs . gov . uk.The Borough Council is committed to equal opportunities and welcomes applications from all sections of the community.