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Title: | Customer Support Engineer |
Location: | Middlesex |
Salary: | None specified |
Description: |
Middlesex based major World class design and manufacturer of electronic control systems requiresTo provide an excellent level of customer support for a range of products at various stages of their service life. A keyaspect of this role will be working with our development teams and new Customers to satisfy the Customer Support aspectsof our development contractsESSENTIAL* To liaise closely with customers for a range of products* To proactively manage our customer interface* To satisfy the support requirements of our contracts and keep customers informed of progress* To provide customer feedback to the business and recommendations for change* To manage the Technical Publications update cycle for a range of products* To make Customer visits and attend Aviation conferences and represent the companies interest.* To promote a range of services and demonstrate the benefit of those services to Customers* To collate and publish top level reliability information on your allocated portfolio of products* To provide internal and external reporting on a range of agreed criteria, including reviews with our Management Team* Produce and maintain product support plans and action logs* Manage AOG and support stock* Provide 24/7 AOG support on a rota basis* Administer the warranty and support costs for a range of products* Facilitate the achievement of sales targets including the provision of quotations and negotiation of spares and repairs |
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