Title:

Head of Content & Operations

Location:

Hertfordshire

Salary:

GBP 105,000 per year (circa)

Description:

Key Duties & Responsibilities:Manage, motivate and develop a team of specialists to provide content development and maintenance for their corporatewebsite and dealer extranet.Be a key contributor to the development of their on-line strategy.Contribute expertise to the design and implementation process for their Multi Access Platform for providing customerswith internet-based services through multiple digital channels.Liaising and influencing at a senior level as well as working with the e-Business team to deliver long term revenuestreams and reduction in cost to serve to the business.Be a key contributor to the success of their interactive channels by providing drive to the team to deliver effectivecopy and design, showing an appreciation of IA and usability principles to provide a compelling interactive experience.Control the day-to-day usage of the content management budgets to ensure significant and measurable ROI from contentinvestment.Be the key interface with the marketing environments to champion the use of the online channel in the brand awarenessand marketing communications objectives of the business.Ensuring that brand objectives are implemented in an integrated and consistent manner.Be responsible for the overall content optimisation of the online space in owning the delivery of all businessobjectives.The Ideal candidate will have:Experience in managing global online content management within a fast moving technology industry.Must be capable of managing a team of specialists to provide direction and support in the development of external (bothinternet and extranet) websites.Minimum of 5 years internet development experience.Must demonstrate interactive development experience (design & copy).Must demonstrate an appreciation of the importance of Information ArchitectureMust demonstrate understanding / experience of web usability issues.Have experience of managing content within a web environmentHave good project / account management skills & demonstrate experience of handling multiple projectsKnowledge of emerging technologies - personalisation, software etcExperience of content management implementation and usageKnowledge of design / usability issues when delivering content to multiple devices / platformsExperience of telecoms industry Marketing qualification (degree / CIM)