Title:

Learning Services Assistant (Tutors) - Part-time

Location:

Sheffield

Salary:

cGBP 18,000 pro-rata

Description:

Company / Organisation Information:Fixed term Contract (3 days per week) until March 31st 2006Ufi Ltd is the organisation responsible for the operation of learndirect across England, Wales and Northern Ireland andUK Online across England. learndirect and UK online centres form a government-backed network supporting e-learning ande-services. Ufi also runs the learndirect - national learning advice service, which offers impartial information, adviceand guidance from nearly a million courses from providers nationwide.Ufi aims to improve national productivity by driving up demand for learning, helping adults improve their employabilityby acquiring new knowledge and skills, and helping businesses become more competitive.Job Description:The learndirect Tutor Pool is a pool of centrally managed tutors and tutor groups available to every centre in thelearndirect network. Tutor pool tutors are contracted, managed and Q.A.'d through the tutor pool team at Ufi. In this role you will be responsible for providing administrative support to the Tutor Pool service.Your responsibilities will include:- * Promoting the Tutor Pool Service to the network * Developing and implementing a tutor performance monitoring system * Recruiting tutors for the Tutor Pool services * Reporting regularly on the scale and quality of the Tutor Pool services * Providing regular communications to tutor pool usersThe success of the post holder will be measured by:- * Learner satisfaction * Learning quality * Network and learner satisfaction with Tutor Pool services * Financial margin on Tutor Pool servicesCandidate Specification:An important aspect of this role will be liaising with both internal and external customers and therefore it is essentialthat you possess excellent verbal and written communication skills, as well as a strong customer focus.You will have a busy workload with many conflicting deadlines and therefore it is important that you are able toprioritise and organise your time effectively in order to consistently produce work of a high standard.You should also be able to work on you own initiative, enjoy working as part of a team and have excellent MicrosoftOffice skills.KeySkills / Competencies: * Customer focus * Finds better ways * Working togetherBenefits:Ufi Ltd operates a Group Personal Pension Scheme and makes a contribution equivalent to 10% of an employee's salary. Theemployee's contribution is a minimum of 5%.Ufi Ltd is committed to being an equal opportunities employer. We'll judge you on ability and nothing else. We valuediversity in our workforce and encourage applications from all sections of the community.