Description: |
JOB DESCRIPTION - OPERATIONS ENGINEER - Field Service for Steam BoilersREPORTS TO AREA SUPERVISOR1)DESCRIPTION OF ROLEThe job centres on provision of service to the Client and maintaining good working relationships with the Client, Business Support and within the Team. It involves building and maintaining effective working relationships with, and providing agreed levels of service to, three customers.The ClientThe Service TeamBusiness Support2)ROLE FUNCTIONSThe ClientProvide planned and breakdown maintenance including testing, adjusting and improving plant and equipment.Installing new or replacement equipment / systems.The Service TeamProvide/share informationProvide advice and guidanceFacilitate resourcesContribute to preparation of Service Plans and reportsCover and help for call out rotas, holidays, sickness etcContribute to team moraleCorrect operational input for the PDA for Company useBusiness SupportAccurate, timely information (timesheets, worksheets, mileage forms etc)Prompt handling of delegated problemsOrdering of goods and services within the Purchasing System.3)PERFORMANCE MEASURESTimelinessRelationships with Client, Team Members and Business SupportStandard of service provided to ClientComparison of performance v budgetSafety recordSupport levels for team membersProductivity levels4)PERFORMANCE REVIEWAs per Employee Development Policy5)PERSONAL REQUIREMENTSTimelinessACS industrial/commercial gas servicingIEE 16TH Edition Standard, but multi-skilledEngineering skillsPersonal planning skillsTrouble-shooting skillsPhysical resilienceBasic communication skillsAdaptabilityReliability6)DESIRED EDUCATIONAL STANDARDNVQ 2 NB YOU MUST HAVE EXPERIENCE OF THE REPAIR AND SERVICE OF STEAM BOILERS AND ASSOCIATED PLANT AND EQUIPMENT, AND HAVE A FULL UK DRIVING LICENCE |
