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Title: | Order Co-ordinator - Leicester |
Location: | Leicester |
Salary: | GBP 14,000 to GBP 14,500 per year (Parking, pension, healthcare, 25 day hol) |
Description: |
Customer Service - Ensuring the customer service aspects of the SLA are met through instituting and developing a service excellence ethos by being available and responsive to customer needs. Proactively controlling and influencing the customer service relationship.Service Level Agreement - To ensure compliance with the SLA and contribute to its further development and improvement, establishing the needs of customers through effective questioning. Negotiating and committing to agreed delivery time windowsRelationship Management - Building and maintaining relationships with the distribution team, customers, colleagues and hauliersProcess/Systems - Accurately receiving and processing orders accounting for resource availability and customer expectations. Responding to customer enquiries in a consistently professional manner. Through improved process discipline and performance encourages the reduction of errors and queries. Follows right first time philosophy. |
Click here to view current Secretarial : Admin / Midlands & Middle England jobs.
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