Title:

Sales Administrator - Warrington

Location:

Cheshire

Salary:

None specified

Description:

Job Purpose:- To interact with members of the public confidently and efficiently. To promote and maintain the highest standards ofcustomer service.- To achieve and develop sales of ancillary service e.g. car hire, car parking, phone cards, executive lounges,attraction tickets etc.- To complete administration duties accurately and efficiently, ensuring attention to detail at all times.Requirements:Customer Focus:- To be attentive and be confident both face to face and on the telephone, and to always follow through aspromised/discussed.Interpersonal:- To be able to build and maintain good relationships with both team members and customers.- To be enthusiastic, confident and positive, acknowledging all customers.- To develop your own personality into the sales framework, creating a rapport with customers.- Be able to demonstrate empathy and understanding with customers holiday changes and complaints.- To benefit yourself and customer by bringing your manager into sales conversation.- To communicate as well on the telephone as face to face.Commercial Awareness:- To have knowledge and understanding of targets for both yourself and your shop and apply this commercially.- To consistently achieve all targets set and have a detailed knowledge of campaign incentives.- To understand how to increase the value of a booking and maximise profit and to regularly do this, and to direct thesale to campaign or incentive products.- To know key people in the region, division, and First Choice Retail.- To have a detailed knowledge of relevant competitor activity.- To take steps to control basic costs e.g. stationary, heating/lighting.Product Knowledge:- To know the key features and benefits of all ancillary and insurance products.- To be familiar with First Choice family products and demonstrate a good working knowledge of their brochures.- To know all UK and European airport codes.- To have the knowledge that enables you to sell ancillary and insurance products.Systems, Standards and Procedures:- Be able to use all selling systems in order to make a straight forward booking.- To adhere to all Company standards and procedures including uniform, personal standards and behaviour.- To understand and adhere to all Company IT systems, standards and procedures.Job_Division: MainstreamLocation: Warrington