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Title: | Senior Retention and Loyalty Manager, PAYG |
Location: | London |
Salary: | None specified |
Description: |
The Role:You'll also work with our CRM, Customer Insights, Customer Services, and Technical teams to communicate any newpropositions to customers that may be thinking of leaving Orange. In your day-to-day role you'll work closely with thecurrent PAYG team and with the wider organisation to create and implement retention/loyalty strategies and programmes tostop churn.Must Haves:To be considered for this role you must be able to demonstrate the following:- The ability to create propositions that are profitable, optimise customer take-up and are able to deliver resultsagainst set targets and objectives (EBITDA).- Examples of your ability to analyse results and information and then go on and learn and improve your offerings.- Be able to demonstrate how you have sold your ideas into stakeholders and delivered.Nice to Haves:It would be nice if you had the following:Be able to have innovative ideas to solve problems and have innovative ways to implement them. The ability to continuallypush for what's best for the customer while ensuring your teams objectives are at the top of everyone's mind. Telecomexperience.The Department:The PAYG Segment Marketing team are responsible for all aspects of the PAYG Marketing mix. Our main objectives are toacquire PAYG customers, grow the revenues generated by them and keep them as customers for as long as possible.Job Division: MarketingLocation: London |
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