Title:

Share Holder Advisor

Location:

Kent

Salary:

GBP 15,000 per year

Description:

About the roleJob DescriptionJob Title: Senior Information Consultant Shareholder Information GroupContext: Reports to Operations SupervisorJob Summary: To supervise the Shareholder Information Group and provide a first class one-stop shop to callers withqueries in relation to their shareholdings or information on any company we act for. To provide support to theShareholder Information Group Management Team.Job content: DutiesManage and control the production of pro-form electronic messaging.Develop and coach the Information Consultants to maximise their full potential.Ensure that office administration is dealt with effectively, i.e. holidays, sickness, lunch rotas, health and safety etc.Liaise with other departments to raise the profile of S.I.G.Communicate with shareholders both verbally and in writing where necessary.Deal with internal/external complaints and abusive callers.Collate information through the Data Voice Recorder.Promote a happy working environment, which is both supportive and encourages team working.Meet and exceed any personal targets set.Undertake any project work delegated by the Manager and work to set deadlinesRecruitment:Assist in interview process.Appraisal processPerformance Standards:Assist in ensuring that Shareholder Information Group meets targets and performance standards set by the company.Ensure set procedures are followed.Support the Information Consultants when calls need to be escalated i.e. complaints or abusive callers.Meet and exceed any personal targets set.About the employerCapita is one of the UK's leading professional support services organisations. The Company provides an integrated rangeof white collar, professional support services on long-term contracts across Local Government, Central Government,Education and the Private Sector in the UK.With over 19,000 people working across a network of over 200 sites, generating a turnover in excess of GBP 1081 million,with profit before tax of GBP 121.2 million Capita's achievements promoted the Group to the FTSE 100 in 2000. Named Companyof the Year 2003 in the Royal Bank of Scotland/Sunday Times Business Awards.The Company provide an exceptional breadth of products and services delivered across the full range of register andproject sizes. In addition to core registrar functions they are continually expanding our service offerings to add valueto clients businesses.Capita services are divided into five key areas:Share Registration ServicesCorporate ActionsInvestor Relations ServicesCompany Secretarial ServicesShare Plan ServicesNew services assisting clientsIn keeping abreast of industry, regulatory and technological developments we have recently launched the followingservices:Share Dealing ServicesCorporate PortalThe Company is based in Beckenham and can be easily reached by public transport. If you are travelling by rail it isaccessed via the Hayes/ Kent line and directly opposite Clock House station. The nearest tram link would be Beckenhamjunction (20 min walk ) and the area is serviced by many bus routes.Parking is generally difficult in the local area and if driving to your booking please allow at least an additional 30minutes to enable you to park.Salary, benefits and training15k basic 20 days holidayLocation: BeckenhamStart date: 21/10/2005