Description: |
No agencies thank youResponsibilitiesTo deliver excellent technical support and first class customer service support with a high degree of customersatisfaction and timeliness. This role is highly customer focused, and the main drive at all times is to ensure thatclients are being regularly contacted and that calls are being processed in a timely manner. To manage all requests madeby customers making sure that requests are progressed to resolution within Ramesys or third party companies. To ensureall customers SLA times are met.Ideal candidateSelf motivated and have the ability to motivate others, a team player, resourceful and enthusiastic individualAttention to detail and act accordingly to all situationsGood organisational and excellent communication skillsDetailed knowledge of Microsoft Operating Systems including Windows 2000 and NT - Commercial experience of Microsoftapplications including Exchange, IIS, ISA, Proxy ServerDetailed working knowledge of standard Internet technologies such as SMTP, DNS (Bind), TCP/IP, NFSDetailed working knowledge of backup technologys and recovery processesLinux & Solaris Operating Systems configuration skills desiredHave the desire to improve and develop technical skillsA thorough understanding of storage technologies such as RAIDA thorough understanding of routing and network topologiesAdaptive to a variety of situationsProven track record within a second line positionExperiance in call logging, handling, requests of all types and faults in an accurate and professional mannerMust have strong customer service skills and a high level of good telephone manner, who can work under pressure todeliver a high standard of service when requiredSkills and qualifications2 Years MCSE 2K 2003Salary and benefitsTo be confirmedApplications are welcome from citizens of the British Commonwealth and British dependent territories who have right ofabode within the UK, nationals of the European Economic Area and those individuals gaining the right to work in the UKthrough the HIGHLY SKILLED MIGRANT PROGRAMME (HSMP) |
