Description: |
Our client is one of the longest established broad based telecoms network providers in the UK, with their office inCentral London. They are seeking an experienced IVR professional to provide systems support and development to theirgrowing product offering.The Role: Look after older services or update existing services on the IVR Set up standard services based on service templates provided for a range of off the shelf IVR formats developed inhouse Day to day IVR systems and operational support including preventative maintenance Liason with sales/account teams on operational issues like number allocation, connections, work orders, scripts andflow charts, audio loading and service testing. Liase with IVR suppliers on any technical support issues/planned upgrades Possible development of voice services on Envox and C3 IVR platforms. Create new services on the IVR to specifications that have gone through the project managers and then test them Upgrade and migrate some of the older services to new ones Ownership of Access databases Operational tasks include, fault finding, compiling and sending out statistics (internal/external), provisioning anddisconnecting numbersThe Person: Will have an IT background Working knowledge of IVR and Telephony networks Experience of dealing with sales and account management staff and requirements Ability to methodically understand a problem and advise on a acceptable /realistic solution. Knowledge of the Premium rate and media industry a distinct advantage Ability to work in a small team with other IT staff and Developers Ability to work well under pressure and to tight timescales required Good communicator need to keep colleagues informed of any support issues, progress and resolution Skilled in 4Voice Programming C3 and Envox GUI 6.1 IVR, Service Manager C3, Envox operations and maintenance Proficient in Microsoft Office Word, Excel, AccessIf this sounds like you and you are looking to work in a fast paced and expanding environment, then contact us now. |
