Title:

Team Manager Sales - Huddersfield

Location:

West Yorkshire

Salary:

None specified

Description:

Job Purpose:- To assist and monitor the development and motivation of the sales team.- To promote and maintain the highest standards of customer service at all times.- To reach sales and performance targets.Principal Accountabilities:Customer Focus:- To promote and maintain the highest standards of customer service at all times.- To create and encourage a positive impression of First Choice, leading by example in every area of customer service andencouraging others to develop their customer focus.- To increase the level of customer service delivered within the unit by communicating with your manager about ways toimprove service.- To deal with a range of internal and external customer issues in a diplomatic manner.Interpersonal:- To communicate with the General Manager, Assistant General Manager and team clearly and effectively, and to play animportant part in daily briefings and weekly training sessions.- To assist in the development of the team and coach your team effectively.- To assist the Assistant General Manager in motivating your team by creating a fun, caring and safe environment to workin.- To recommend the required training and support for your teams development, in order for them to carry out their jobsuccessfully and to the highest level.- To meet and exceed personal sales and Company targets in sales, foreign exchange and other ancillaries at everyopportunity.- To lead by example when selling and always demonstrate the correct sale process.- To produce written communication in response to a variety of set requirements, including PDU and PDP reports.- Be pro-active about your own development.Commercial Awareness:- To understand how business targets are set, and set appropriate targets for all staff members, to constantly considersales performance and set daily goals to all staff.- To collate regular sales feedback from your team to maximise campaign, incentive and promotional opportunities.- To have a comprehensive and up to date knowledge of all campaigns, incentives and promotions and effectivelycommunicate to all staff within the team.- To know your unit targets and understand their contribution to the region and First Choice, and to measure your unitsperformance against comparable units/shops and current local industry market trading conditions, ensuring that thisinformation is fed back to head office.- To discuss and analyse all areas of commercial performance for your team and suggest workable ideas and solutions toimprove revenue and profit generation.- To discuss and analyse all MI reports areas of commercial performance and suggest workable ideas and solutions toimprove revenue and profit generation.Product Knowledge:- To be familiar with all First Choice family products, other key tour operators and demonstrate a good working knowledgeof their brochures and/or foreign currencies and exchange rates, ancillary and insurance products.- To have a working knowledge of all key European and World-wide destinations.- To lead your team by example by using all available reference sources, and to provide excellent customer information.- To be aware of the best availability and prices on a daily basis across the full range of holiday types offered.- To keep your product knowledge up to date with effective research, interacting with customers and colleagues to sharethis knowledge, and encourage them to do the same.- To maximise the pooled knowledge of the team across it through structured activities, for example, post- educational,holidays etc, and to participate in any Company opportunities, activities, visits/ educational.Systems, Standards and Procedures:- To adhere to and positively demonstrate that Company policies, procedures and standards are met at all times. To befamiliar with all changes by looking at the Operations update and intranet frequently.- To assist in the implementation of security and health and safety issues.- To have a complete understanding of all company booking and IT systems and be able to demonstrate this knowledge toyour team to promote the use of it.- To be able to carry out the correct opening and closing procedures with reference to banking and security according tothe published rota.- To comply with and correctly implement unit standards through marketing POS and brochure racking guidelines every timethey are issued and to ensure the unit presentation and staff appearance are of Company standards.People Management:- To motivate and encourage your team within the department.- To assume the role of Assistant General Manager when required.- To supervise staff carrying out their duties. To assist with the organisation of rotas.- To lead and develop your team to achieve business objectives.- To energise and motivate your team, by conducting well planned team talks and setting competency based SMART objectivesand take timely action in performance management.- To conduct PDU and PDP reports in line with Company standards, identifying future potential and developing individualsready for the next job, ensuring that an active PDP exists for each member of your team which is regularly reviewed.- To manage sensitive staff issues formally or informally, diplomatically, assertively and effectively and know how andwhen to use grievance and disciplinary procedures in accordance with our Performance Manager processes whenevernecessary.- To provide effective two-way communication channels with all staff.- To effectively utilise and resource all staff to ensure deadlines are met.- To deliver weekly training sessions to all staff for their development.Job Division: MainstreamLocation: Huddersfield