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Title: | Technical Account Manager - Berkshire |
Location: | Berkshire |
Salary: | GBP 30,000 to GBP 45,000 per year |
Description: |
Strong account management skills required, preferably gained whilst dealing with mid-market and Enterprise level customers.A technical BS/MS degree or higher is required. 5-7 years of account management or customer service experience in a technical field is preferred. Requirements for this position include excellent presentation, communication and troubleshooting skills. You must have a passion for technology, customers, and have excellent communication (written, verbal, presentation and listening) skills and the ability to explain complex technical concepts to a variety of audiences. The Technical Account Manager is responsible for the overall customer experience and is the front-line to all post sale customer events for Mid-Market and Enterprise level customers. The primary role of this position is to be the liaison between clients and the organization; responsible for communicating the voice of the customer internally as well as the voice of the company to new and existing accounts. The Senior Technical Account Manager also builds and develops client relationships and ensures client/reseller expectations are being set and met. You will also frequently participate in pre-sale support activities, discussing implementation best practices and recommendations; and continue to maintain that contact throughout the implementation process (including training on the multiple services/tools), and the on-going relationship. |
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