Description: |
Candidate will be responsible for providing a high-level Tier 2 technical support for the web based IVR system and forother key products in the Company's software suite.This position requires a high degree of technical qualification, the ability to handle multiple high priority tasks,maintaining a very demanding work schedule, and the ability to solve the most challenging technical issues.Primary Responsibilities:- Troubleshooting and resolution of high-complexity problems- Analyzing software configuration problems, and defects- Interface with Engineering, Product Management, and other departments to address customers issues in the most effectivemanner- On-site troubleshooting when requiredIn order to succeed in this role, you will need to be able to demonstrate the following skills:Must be independent, self-motivated, disciplined and detail-oriented. Strong decision-making abilities. Learn quickly aswell as adapt and respond to new situation. BA or BS in Computer Science or related technical fields.ASP/VXML/JSP are essential skills.2+ years of experience in at least two of the areas listed below are preferred :-.Development (web development a plus), System Administration, and Technical Support. Web technologies: XML/ASP/JSP, web servers (IIS, Apache/Tomcat, Web Sphere), HTTP Voice Applications: VXML, grammars Speech processing : ASR, TTS, MRCP, ScanSoft solutions Telephony: ISDN, CAS, T1/E1, Dialogic VoIP: SIP, H.323 Experience in the following areas is a plus:MS SQL, Oracle, TCP/IP Networking,Operating systems: Unix (Solaris) and Windows OSFrench language skills would be very useful. |
