Lozells & East Handsworth
Moseley & Kings Heath
Stechford & Yardley North
Sutton Four Oaks
Sutton New Hall
Recently Birmingham's female population has been hit hardest by the difficult economic climate. For instance, in the Ladywood constituency 2,642 women, or just over 7% of the female population, do not have a job. The number of women claiming benefit in Ladywood has risen by nearly 25% during the last 12 months. Most of Birmingham has seen more than a 20% year-on-year increases in female unemployment. In February 2011 the unemployment rate in the West Midlands was 9.8%. The number of people unemployed had risen by 28,000 in the 3 months to December 2010. The West Midlands has the second highest unemployment rate of the UK.
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Jobs in Birmingham
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Key points: Customer Service Advisor Full Time sk:n Clinics £15, 600 per year + Commission + 33 Days holiday + Staff DiscountsEdgbaston Birmingham , B15 3AAA bit about us and why we need you.Treating over 25k clients each month through a nationwide network of Forty Five clinics, sk:n is the UK's largest provider of advanced skin treatments. We have a truly recognisable brand which has been carefully built over Twenty Five years on the foundations of efficacy, knowledge and trust. Simply put, our aim is to give people greater self-confidence through better skin. Whether we're getting rid of unwanted facial hair treating acne, removing blemishes or reducing the signs of ageing, we change lives every day and it's something we're extremely passionate about. It's an exciting time, we're expanding our clinic network nationwide and aim to have Fifty sites by the end of 2017.The OpportunityHandling around 30k calls per month our dedicated contact centre team play a key role in supporting our clinic network 12 hours a day, 7 days a week. Whether they're converting enquiries, dealing with cancellations, rescheduling appointments or offering professional advice, the team always aim to give the highest levels of service.We are currently employing for Customer Support Advisors who have a passion for great customer service to be working with our Contact Centre team located in Edgbaston Birmingham.Working within our Clinic Support Centre, Your job duties will include being responsible for the following: Handling inbound calls into the contact centreMaking outbound calls to existing clientsArranging appointments for clientsDealing with general enquiries / taking credit and debit card paymentsGeneral administrationReturning calls of clients who have left messages Hours and Shift patterns:We are currently employing for full-time advisors to work Forty hours per week on a rotating shift pattern covering shifts between 7.45am and 9.00pm. The Candidate will also be expected to work alternate weekend's (Saturday and Sunday).What's in it for you?In addition to your primary salary you will have the opportunity to earn realistic bonuses, receive 33 days holiday and free or reduced treatments and products. We also give a full induction programme for new starters and offer ongoing training and support.Finally, it's an opportunity to be working with the UK's market leader within the fastly expanding Aesthetic and Cosmetic industry. The Candidate too could be changing lives by helping people to achieve greater self-confidence through better skinIf you are passionate about delivering first class service and have a genuine interest in the Aesthetics industry we would love to hear from youPersonal Attributes and Experiencerequired: A minimum of 1 years experience within a customer service roleFlexible approach to working hoursCan-do attitude and willing to go above and beyond in order to deliver great customer service.Great conversation discuss issues and skillto po ..........
Key points: Job Title: Junior Customer Service Sales Assistant Remuneration is £18, 000 - £28, 000 (full time/part time)Company: Privilege Promotions Job offer is situated in Birmingham City Centre We are currently employing for 5 new starts to be working with our team in the Birmingham City Centre. Being an outsourced marketing company means clients will approach us with a product or campaign and we will promote and market these on an face-to-face basis. We are situated in the Birmingham area however travel opportunities are available for those who are looking to earn whilst they travel.This business opportunity entails? Attending in-house training daily to make sure the highest quality of knowledge on the campaignsMarket and promote The prospective employers in a professional mannerProvide brand awareness Answer potential customers queries and give them with informationReport back to the Managing Director on a daily basisMaintain client relationshipsAttend client meetings to learn new campaign informationHelp support the team working with you What Privilege Promotions offer? Competitive competitions with prizesTravel opportunitiesCommission only earningsBonus incentives incentives'sWeekly team nightsTop performers nightsAward ceremonies with awards We have the availability for an unpaid be located trial day which is a chance for you to see exactly what we do Apply today to see if you match the criteria that we are looking for. We are eager to help you with the residential sales, self-employed future so we are seeking to employ and looking for jobseekers that are ready to start the job immediately. ..........
Key points: Overall Purpose: To enhance and improve the quality of service that our telephony agents give to The prospective employers. To work co-operatively with the Branch Development managers and management personnel to make sure achievement of the SLA targets, increasing productivity levels and quality of service. To keepa comprehensive understanding of the business products, services and processes, which will allow you to show expert knowledge to our telephony agents. To use this knowledge to train coach and develop individual team members thereby improving their skills, confidence and capability resulting in improvements in quality of service quality, sales conversion rates, lowering complaint levels and attention to detail. To lead by example, maintaining a motivated and committed team, which has low levels of sickness, absence and staff turnover. Key Performance Dimensions: Job performance will be measured on the following dimensions:.Growth of Business Operational Management Efficiency KEY COMPETENCIES Customer Service Excellence.Maintains service delivery by re-enforcing quality and customer care standards Maintains consistent, professional quality of all communications and communication Maintains high level of technical procedural knowledge for Legal Services and the Pre-Need Enquiry process. Identifying issues and providing solutions to drive operational efficiencies keepa thorough understanding of all products and services offered via the Branch Development channel Ambassador in delivery of customer service, demonstrating and coaching the team Identifying development needs of the team and actions required Providing individual and team coaching in partnership with Line Manager Accomplish grade of service, delivery objectives and customer service standards Accurately agree necessary administrative tasks and checking of other team members work give extra support to the team to cover holidays and sickness to make sure the maintenance of key objectives Operational Management:.Maintain compliance with all Company procedures, recording and acting upon all actions issued through internal and external audits in partnership with Line Manager Developing employees and ensuring full productivity in partnership with Line Manager Setting employee goals and objectives and carrying out employee performance reviews in partnership with Line Manager Plans and executes the rota according to operational needs, planning in advance any deficits with Line Manager Maintains a professional and stimulating motivational environment findand resolving staff performance issues and development needs ensuring that all Company procedures are adhered to in partnership with Line Manager Responsible for the achievement of department productivity and quality goals in partnership with Line Manager Achieving goals and objectives in line with agreed time-scales and deadlines including successful delivery of project work as required Compiling/analys ..........
Key points: Do you fancy travelling and building your career at the same time?Would you like to gain experience within an established and leading company, travel to and be situated in Prague for up to 2 years?Can you speak either German French, Danish or Dutch?Look no further We have a sensational opportunity for you Some of the vacancys on offer in Prague are:Customer service rolesHR Service desk advisorCustomer support rolesJob Description duties and responsibilities:Providing customer service on the dedicated customer service lineEmail communication with customersAdding and updating new contracts into the customer service databaseHandling requests and complaints from clientsBenefits:Work within a reputable multinational companyCareer growth opportunitiesDaily communication with customers in English and native English speakers in the teamStart your working day in the fast paced and vibrant capital city of Prague by taking one of the excellent public transport links by tram or metro. The Candidate can enjoy continuous travel with a monthly public transport ticket priced at Twenty Eur. Each district in the city is well served by supermarkets and well known fast food vendors as well as a variety of traditional Czech restaurants and bars. A basic lunchtime menu including a drink in the business district costs around 5.70 Eur.The annual salary for one of these roles is between 12, 480 Eur and 13, 332 Eur.If this sounds like you and you are interested in gaining further information on this sensational career opportunity, register you interest by email at.This job was initially submitted as www.totaljobs.com/job/74636741 ..........
Key points: We are excited to be working with an established and leading technology company, who are seeking a Customer Service Advisor to be working with their team in their modern offices in Longbridge, Birmingham located near major transport links on a temp to perm basis.The purpose of the vacancy is to give support to clients and customers on a daily basis. There is no phone calls and all will be done via email. As the Customer Service Advisor Your day to day duties will include supporting the operations manager with all enquiries via email:- Cancel subscriptions- give refunds therefore must be good with numbersAs the successful Team Secretary you will document the following: - Good IT Skills, able to use Word and Outlook - Good numeracy skillsAdecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer. ..........
Key points: First Personnel are currently employing for 14 Customer Service Advisors to be working with our fast growing client in the Birmingham City Centre. Start date: 5th June 2017 Shift pattern: The Candidate could either work 12pm to 8pm permanently Weekdays with no Saturdays, Or you could work between the hours of 8am to 8pm Shifts, you will work 1 Saturday in 3 and get a day off in the week when it s your Saturday to work. Interview process: 3 Stages, English assessment, Phone Role Play and Competency located interview. As a Customer Service Advisor the employee will be acting as first point of contact for all enquiries from both domestic and small business customers in regards to their Energy supply. Your duties will include: Interacting with customers by both email, phone and web chat.Managing customer enquiries by applying first call resolutionMeeting call handling targets and standardsAccurately record all information and follow DPA requirementsTo checkaction and escalate any issues to make sure customers are kept informed of the status of their enquiryDevelop and keepa good understanding of systems and processesDelivering solutions to customers in a timely manner The Candidate will the following skills and experience: Experience of working in a Utility company desirable but not requiredExperience within a customer service call centre environment, both inbound and outboundComplaint handlingStrong conversation discuss issues and skillto positively interactProblem solvingComputer literate The prospective employer are expanding at a fast pace and our looking for gifted individuals to be working with them by contributing to build an successful and cohesive team. We are seeking to employ and looking for positive, confident and enthusiastic individuals who have a passion for customer care. If this sounds like you apply and deliver your curriculum vitae (CV) to Mark Bryan ..........
Key points: The prospective employer a successful and expanding client located in Sutton Coldfield are seeking to employ and looking for 5 Customer Service Advisors to be working with their team. Duties to include but are not limited to: Taking inbound calls regarding queriesProcessing paperwork and updating internal systemsLiaising with internal and external departments Key Skills: Strong conversation discuss issues and skillto positively interact - both oral and writtenOrganised with strong attention to detailProficient IT skills Working hours: Mon - Fri - 9:00 am - 5:00 pm - 1 hour lunch - Thirty Five hours a week Remuneration is £ 8:79 per hour Please note due to the high volume of CV s we receive if you have not had a response to your application within 5 working days assume on this occasion you have not been successful. ..........
Key points: Our colleagues are, quite simply, the mainof our business. Without them, our customers wouldn't experience the helpfulness and service they expect when they walk into our stores. We are seeking to employ and looking for people who are passionate about customers and cyclingThe Candidate will need to really want to help our customers and to make sure that you personally deliver excellent service and be confident to look for opportunities to offer all our service products and add on sales. The Candidate will have a passion for selling and inspiring and enabling people to get more joy from cycling. It s a busy job with plenty of variety and chances to learn new things.so if you love talking to people and riding bikes, you ll thrive at Cycle Republic.The Candidate will need to be enthusiastic, talkative and inquisitive about our products and the people that buy them. To do well with us, you ll need to share these qualities and be happy to work hard as part of a co-ordinated group that s constantly on the move.In return you'll get an excellent base salary, pension and benefits package, 25% colleague discount (available in our retail stores as well as at our Autocentres), access to a range of discounts on everyday goods, financial products and services, as well as the choice to be working with our ShareSave scheme.If you re nodding as you read this, then press APPLY ..........
Key points: We are currently seeking an Customer Service Advisor for a temporary position for a financial company. Must have full flexibility between 5am - 9pm as shifts will vary between these house.Duties to include:To answer calls promptly, efficiently and professionallyTo enter data accuratelyPromote an excellent image of the CompanyProvide administrative support to the Team LeaderApplicants must have good written and verbal French and English. Skills/Experienced required Speak French fluentlyBe customer focused with flexibility around working hoursPossess excellent interpersonal skillsThe skillto work successfully under pressureA responsible attitudeThe skillto work both as a member of a team and on own initiativePrevious call centre experience in a customer service environment would be advantageous but not requiredApply today Immediate start availableRandstad Business Support acts as an employment business when supplying temporary staff and as an employment organisationwhen introducing jobseekers for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.Why not listen to some of the inspiring stories from our jobseekers and their one piece of career advice. It's just a few of the thousands of people who have found success in their working lives with Randstad. Visit www.randstad.co.uk/how-i-became to find out what you could become.. This job was initially submitted as www.totaljobs.com/job/74522768 ..........
Key points: Job offer is situated in Birmingham Business Park Solihull ParkwayPay rate: £12.30 per hour Hours: Hours: 37 hours per week 3 rotating shifts Week 1 - 07:50 to 15:32Week2 - 09:30 to 17:12Week 3 - 10:28 to 18:10One week in 12 there will be a requirement to work a Saturday. When you work Saturday you will work 1 hour less per day and the hours will be made up on the Saturday that week Type of Role: March 2018The employer is currently seeking to recruit a Customer Service People who will be responsible for taking inbound and outbound calls, provision of car rental and event management. The appropriate jobseeker for this new vacancy should have earlier work experience of dealing with customers via the phone and dealing with their issues. Currently the team take up to 4000 customer calls per week calls are varied and include Repair/Service bookings, Accident reporting and general customer queries. The role also includes off line work as well as call handling. If you think that you are appropriate jobseeker for this new vacancy for this new vacancy vacancy offer do not hesitate email your cv and apply for this new vacancy to .Omega Resource Group Ltd is acting as an Employment Business in relation to this vacancy. ..........
Key points: As a jobseeker are you interested in working for an inventive, pioneering and innovative, ever-evolving brand? Do you enjoy talking to customers and providing them with a great experience? We are currently employing Customer Service Agents to be working with us in our Custard Factory office in Digbeth. We re on the lookout for unconventional thinkers and people who are naturally curious about how to make things better for our customers. We want people who are passionate about what they do and believe that they can make a difference as an individual. At Powershop we like creative free-thinkers who question the accepted norms of our industry in search of a better way. It makes for a enterprising workplace - it s fast paced fun results-focused and rewarding. Our end goal is to deliver the best customer experience that we can if you can get on board with that then we'd love to hear from you. ..........
Key points: A full time Optical Customer Service Advisor is necessary to work for a lens manufacturer located in Birmingham within their customer service department. The company provides Optical lenses/glazing services to Opticians all across the country. The Candidate will work as part of the Customer Services Team resolving any questions and queries via phone, email or any other appropriate means making sure the customer is left satisfied. The Candidate will be interacting with internal colleagues, making sure all complaints and customer issues are resolved requiredly making sure you build long term business relationships. Mains Tasks will be.To resolve all returns queries in a timely, accurate and consistent manner by ensuring that glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome. to make sure that departmental KPI's are met on a daily/monthly basis.To give technical information regarding frames and lenses to OpticiansWhen applicable, to supply advice on the dispensing of glasses in order to resolve queries from practices To build a rapport with key clientsTo deal with inbound calls/queries in a polite and efficient manor - ensuring the customer is left satisfied.To fully interact with the supply chain across the relevant sitesto help the coaching and monitoring process within the returns team and to make sure that calls made to store comply with all the relevant criteria making a 'perfect call' The Candidate MUST have an excellent knowledge of the Optical industry, ideally working as an Optical Assistant or Glazing Technician. The Candidate will have a able to work on your own and positive attitude to work and enjoy building good working relationships with clients. Organisation and attention to detail are also key qualities the client is looking for as administration tasks are also involved. The role is to work Weekdays 9am to 5pm with 1 in 4 Saturdays and 1 in 6/7 Sundays required. (Day off during the week in lieu) The salary on offer is between £16, 500 to £18, 000 plus bonus and various company benefits. This is an exciting chance for an Optical jobseeker for this new vacancy to be working within a different environment whilst still ensuring your offer excellent standards of customer service at all times. To apply for this role send a copy of your CV to or alternatively call . ..........