Lozells & East Handsworth
Moseley & Kings Heath
Stechford & Yardley North
Sutton Four Oaks
Sutton New Hall
Recently Birmingham's female population has been hit hardest by the difficult economic climate. For instance, in the Ladywood constituency 2,642 women, or just over 7% of the female population, do not have a job. The number of women claiming benefit in Ladywood has risen by nearly 25% during the last 12 months. Most of Birmingham has seen more than a 20% year-on-year increases in female unemployment. In February 2011 the unemployment rate in the West Midlands was 9.8%. The number of people unemployed had risen by 28,000 in the 3 months to December 2010. The West Midlands has the second highest unemployment rate of the UK.
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Jobs in Birmingham
As well as jobs in Birmingham find on Amber Jobs a range of vacancies such as jobs in Bromwich, jobs in Coldfeild and Jobs in Dudley. Also vacancies in Walsall.
Key points: Operations Manager ( Contact Centre )1x SME - 1x Domestic First Personnel are currently employing for a talented and knowledgable Operations Manager to be working with there already successful managers and management personnel About the employer They are aspiring and give their customers a chance to save money whilst providing a great service. They offer some of the UK s cheapest energy tariffs, backed up by their promise to always treat their customers fairly- they re a challenger energy company who exist to give customers a great deal. What they re looking for Contact Centre Operations Manager - Someone who is as passionate about customers and great service as they are. A natural and experienced leader charismatic and a great coach, able to successfully lead Team Managers. The Candidate ll be responsible for delivering high levels of customer satisfaction and first time resolution. Who they re looking for We re looking for motivated people who love providing great service and care about customers as much as we do. If this sounds like you and you d like to be working with them in their modern home near Birmingham City Centre get in touch with Mark Bryan at First Personnel. Why work for us By joining us you ll receive a competitive salary, performance related bonus, an invite to be working with our pension scheme, plus chance to be part of a multi-national aspiring and growing company It s not just their customers who get Extra. Reward -£30, 000 - £35, 000 depending on experience Bonus incentives incentives -Up to 10% of your annual salary this is based on both your own and your team s performance This job offer Lead a group of team managers, adopting a coach the coach approach to allow your team to be the best they can beFollow all relevant HR processes to maximise team attendance and productivityResponsible for the delivery of reward recognition and employee communication strategies, to drive a high level of colleague engagementManage and build outstanding relationships with internal and external stakeholdersChallenge the status quo. Be self-sufficient, look for solutions and make things better using your own initiativeAchieve and where possible exceed targets Keys skills required Colleague first approachAwesome verbal and written communicator with strong spelling and grammar skillsStrong leadership skillwith a good few years management experienceAbility to make quick and competent decisionsPassion to develop great peopleRelevant experience Key Behaviours an example to your team and colleaguesFriendly and approachableA real interest, self motivation and passion for helping othersNaturally empatheticPositive attitude towards demanding situations and multitaskingA great listenerFlexible approach to workGreat attention to detail To be considered for the Operations Manager position then apply via the link below. Due to the large number of expected jobseekers applying then we will not be able to respond to every applicant. I ..........
To receive orders from customers and ensure all parts are delivered ON TIME at BEST Quality, Cost and Delivery as well as deal with any customer queries in order to establish the objective of excellent customer service and satisfaction.
Principle Vacancy responsibilities
1 Receive customer orders/schedules (phone, e-mail, web portals etc), examineand update system advising customers immediately, if necessary, of potential problems. 2 Deal with any customer queries in a timely and accurate manner. 3 examineand prepare manufacturing plan consistent with available capacity and in line with finished stock objectives. 4 Create works orders, examineand issue component schedules to suppliers consistent with lead times and any other purchasing criteria. 5 Prepare Shop Shortage Sheet, issue kitting lists, progress priority orders and book finished product to system. 6 Ensure purchased parts are delivered on the specified date in line with stock objectives. 7 Attend daily production meetings to tell supply situation and prioritize customer requirements. 8 Liaise with suppliers and customers to achieve delivery dates and to assist/direct in any other matter that could have an effect on performance to their customer. 9 Ensure finished product is despatched to the customer on time liaising with the warehouse and distribution function.
1 Ensure that TS16949 and ISO14001 procedures are adhered to in all aspects of work. 2 keepall filing systems, computer systems and general office area in line with the 5 S's system. 3. Analyse, propose and implement any continuous improvement ideas in line with the company's TQM philosophy. 3 Have a full appreciation and assist in achieving targeted inventory levels. 4 Have a full appreciation and assist in improving both suppliers and customers delivery performance. 5 Carry out any product related task when reasonably requested to do so by management.
A highly motivated enterprising and creative individual with enthusiasm, confidence and the drive to make things happen.
.Good communicator with an excellent phone manner .Excellent customer service skills .Highly able to work on your own .Ability to interact and co-operate with a wide range of people .Be organised and methodical .Be proactive and be able to take the initiative .A good understanding of customers' needs & requirements .Be well presented with a professional manner .Be persuasive and diplomatic .Be able to be working within agreed budget guidelines. .previous work experience in a customer services sector would be an advantage. .Minimum of four GCSE's A-C equivalent but ideally with further qualifications ie A Levels HND or Degree
Remuneration is £18K - 20K per year £18000 ..........
Key points: As a jobseeker are you interested in working for an inventive, pioneering and innovative, ever-evolving brand? Do you enjoy talking to customers and providing them with a great experience?.We are currently employing Customer Services Agents to be working with our growing team. We're on the lookout for unconventional thinkers and people who are naturally curious about how to make things better for our customers..We want people who are passionate about what they do and believe that they can make a difference as an individual..At Powershop we like creative free-thinkers who question the accepted norms of our industry in search of a better way. It makes for a enterprising workplace - it's fast paced fun results-focused and rewarding..Our end goal is to deliver the best customer experience that we can if you can get on board with that then we'd love to hear from you..What you'll be doing:.- Have amazing conversations with our customers to make sure things are right first time - Process sales and sign-ups for new customers, including through third party suppliers - give timely and professional service to our customers through the most appropriate channel - findand resolve customer issues - Escalate any appropriate contacts to the managers and management personnel or other business units - keepany Powershop customer database tools & systems accurately - find& follow up on any revenue opportunities within the scope of Powershop Customer contact - Communicate successfully within the Powershop team and between Powershop and appropriate stakeholders - Actively support / participate in the Powershop Contact Centre culture - Use super sleuthing techniques to continuously improve customer service - You'll also get involved in other activities and duties as required.You'll be able to show:.- Good level of computer literacy - Exposure to steep learning curves - Some experience in customer service business - True passion for the customer service industry - able to work on your own and self-assured - High sense of urgency and multitasking skills - Great conversation discuss issues and skillto positively interact, both verbal and written. Hours of work.37.5 hours per week.This job was initially submitted as www.jobsite.co.uk/job/959209762 ..........
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Inbound Customer Service Agent
Location: Birmingham Jobs
Key points: The prospective employer a leading name in industrial supplies are looking to recruit an Inbound Customer Service agent to join their busy team. Job Description Answering inbound calls from customers Dealing with price enquires and delivery issues Taking customer orders via telephone, fax and email Processing order details Monitoring inbound mail Liaising with warehouse and accounts departments The ideal candidate will be quick thinking with good communication skills, telephone manner and a team player. beginning salary £13500 25 days holidays plus bank holidays Working hours - 39 hours week between 7am and 9.30pm Please submit your details and CV Asap for this immediate start role ..........
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Key points: Here at Connect Distribution our aim is to be the first choice for home appliance after sales service, spare parts and accessories. With forty five years of experience, We are the largest independent home appliance and spare parts distribution organisation within the UK working with a variety of household brands including Dyson Whirlpool, Hotpoint, Hoover and BOSCH to name a few We have a motivating and challenging job opportunity for a Customer Service Advisor to be working with our ever expanding business. As Customer Service Advisor the vacancy will involve: Handling inbound calls from customers who want to purchase spare parts or book repairs for their home appliancesSupport customers and give instructions on how to fix appliancesTake ownership to reach a suitable resolution for all queries/concernsAchieve all sales and service targetsPromote extra services like fast delivery, associated products and email sign upsEnsuring accurate logging of customer cases to facilitate refunds and repairs to our customer as quickly and efficiently as possibleUsing templates and personal responses to give clear and concise answers to customer requestsResolve customer cases which will involve investigating the reasons behind the customer issue and responding back to the customer through verbal and written communication to manage expectations As Customer Service Advisor you will need: Excellent Customer Service skillsAbility to prioritise and organiseGood communicator at all levels including the skillto negotiatePC literateProblem solving skills and a high level of attention to detailAbility to work under pressure and meet deadlines Reward & Recognition Holiday Award Scheme (up to 33 days holiday including bank holidays)Onsite Car Parking FacilitiesExclusive Staff DiscountsEye Test VouchersPension SchemeQCFS (Previously known as NVQ's)Childcare VouchersAttendance Bonus incentives incentivesSocial Outings ..........
Key points: Customer Service advisor Birmingham. Service Care Solutions is currently employing for a Customer Service Advisor located in Birmingham. We are seeking to employ and looking for people with ideally expereince of the following:Experience in an inbound call centre, providing customer focussed solutions toenquiriesExperience of working in a customer service environmentExperience of dealing with a high volume of phone enquiries on a daily basisExperience in a Housing environmentExperience in a repairs & maintenance environmentKey responsibilities:Provide first point of contact for phone callers and ensure prompt resolution ofissues received by phone/fax/email/letter without the need to refer or escalatecases.Accurate filing of agreementpaperwork and ongoing maintenance of files, to includefor example timesheets and completion sheets from sub contractors.Establish customer needs and give a service in relation to repairs toproperties - e.g. take repair requests from tenants, diagnose repairs to includetrade and duration and book appointments.Work with colleagues, residents, operatives, sub-contractors and other suppliersto make sure targets are met and an excellent service is delivered.Use and update the Osborne IT and other systems, inputting and extractinginformation and ensuring protocol is followed. Notify Line Manager ofirsteadyities.Finance- ensuring financial data is added to the IT system, including budget andjob codes.Assess and make appropriate referrals on matters/issues outside ownparameters.Resolving complaints by taking details and investigating and resolving themfollowing the complaints procedure.If you are interested in the post theN deliver your curriculum vitae (CV) to or call Adam on . ..........
Key points: Link2recruit has an exciting chance for a Customer Service/Administrator to for our prestigious client in their located in Birmingham.
The role will include working as part of fastly growing team on a temporary on-going basis with the opportunity to become permanent for the right jobseeker.
Duties will include, but are not limited to:
.Answering calls and e-mails from customers and suppliers, ensuring their queries are answered and resolved .Meet and greet visitors .Data Entry .Filing .Support to managers and management personnel .General administration duties
The idea jobseeker:
.Experience in earlier similar roles of admin duties .Be able to navigate around different types of software, been able to use Microsoft excel, outlook word etc. .Have excellent customer service skills. .Excellent phone manner. .Attention to detail. .Team player.
If you are interested in the vacancy do not hesitate in forwarding your CV immediately or call on Rachel or Alice on (Apply online only) ..........
Key points: Based in the heart of Birmingham, The prospective employer is on the search for new bubbly talent to add to their sales and customer service team due to massive client demand The Candidate do not need earlier sales or customer service experience, all you need to bring is some enthusiasm, bags of personality and a desire for success The prospective employer has leaders at hand ready to give you with all the coaching and mentoring you need if you have the ideal character traits. Perfect for graduates looking to earn some extra earnings, wages, salaryand gain valuable skills in sales and customer serviceWould you like the chance to earn much more than minimum wage? Great To allow you to do this, The prospective employer has based your earnings on an uncapped commission-only model meaning there truly is no limit to what you can earn in these sales and customer service opportunitiesAs The prospective employer continues to grow and develop they would love for you to be a part of their continued success in 2017 and beyondWhat The prospective employer offers their sales and customer service brand ambassadors:Skill set development.Product trainingCustomer serviceBusiness strategySales techniquesTeam buildingCommunication skillsPresentation and organisational skillsIndustry knowledgeProblem solvingCoaching skills / techniques Also.Immediate StartExcellent average weekly earningsAll team members have the opportunity for travel and international travel The client requires jobseekers to be over the age of 18, have the willingness to learn new and develop any existing skills you may already have in any aspect of Sales, Marketing, Promotions and Customer service. This kind of opportunity would suit you perfectly if you love speaking to people in a face to face. Roles are office located in the mornings and field located in the afternoons. They work on events, residential and b2b campaigns.PLEASE REMEMBER THAT APPLICANTS MUST BE 18 OR OVER. ROLES ARE BASED IN AND AROUND THE BIRMINGHAM AREA. During the application process, if your are successful past the initial appointment you will have the chance to spend a day out in the field shadowing a talented and knowledgable team member within their residential campaign. As this is part of the application process this exercise will be unpaid.Experience in the following areas will help you in your new self employed journey with this Company - Retail, Warehouse, Administration Warehouse Operative, Administrator Receptionist, Customer Service, Sales, Retail manager Marketing, Sales Assistant, Cleaner Retail Sales Assistant, Customer Service Advisor Direct sales, Promotions, events co-ordinator or any kind of hotel, front of house or bar experience. Graduates are also encouraged to make an application for this exciting opening. Why? If you have a background in any of the mentioned areas then you will already have developed a great work ethic and some great sales / customer service skills. ..........
Key points: KEY ACCOUNTABILITIES To answer authorization calls promptly, efficiently and professionally To enter data accurately Promote an excellent image of the Company give administrative support to the Team Leader.CHALLENGING ASPECTS OF THE JOB Answering high volume of calls.CANDIDATES WILL DEMONSTRATE OR POSSESS THE FOLLOWING: Speak French fluently Be customer focused with flexibility around working hours Possess excellent interpersonal skills The skillto work successfully under pressure A responsible attitude The skillto work both as a member of a team and on own initiative earlier call centre experience in a customer service environment would be advantageous but not required.This job was initially submitted as www.jobsite.co.uk/job/959250481 ..........
Key points: Calling all Retail or customer service assistants in BirminghamWould you like a change of career for something more satisfying? Where you canreallymake a positive difference in peoples lives? How does £7.50 - £10 per PLUS uncapped commission and Bonus incentives incentives' paid WEEKLY sound? FULL TIME / PART TIME ROLES AVAILABLEImmediate starts are highly sought after to be working with our amazing Charity Fundraiser team, right in the heart of Birmingham. At HOME Fundraising, we are seeking to employ and looking for confident, fluent conversationalists who enjoy meeting new people. We've raised a phenomenal £500 million since 2002 and enabled some truly life-changing work to be carried out.Benefits of being a charity fundraiser with HOME Fundraising: Immediate StartWeekly pay - £7.50-£10 hour flat rate + WEEKLY UNCAPPED BONUSES ON AN ACCELERATOR SCHEME (Typically a top charity fundraiser will earn over £700 per week. £500 per week is very achievable once you are up and running)Full training and a talented and knowledgable team member with you at your first doors to get you goingNo 9am starts - Monday-Friday 3.30pm - 9pmFull or part time opportunities: - Full time ..........
Key points: As a jobseeker are you ready to take the next step in your life to learn to be a team leader? Sick of being at the bottom? Apply for Privilege Promotions today. Privilege Promotions is a lively, enterprising and thriving direct marketing company in the centre of Birmingham. We want to gain a well established foundation in the West Midlands, with a wider range of clients and influx of customers. Privilege Promotions Ltd founder William Ross is originally from Birmingham, a Media and Communications scholar. He believes that everyone should be given a chance to prove themselves in the industry therefore he is going to be considering all jobseekers even without relevant experience or qualifications. As we give the training and we ask for is someone motivated and eager to kick-start their self-employed career. Also the jobseeker for this new vacancy need to be over the age of 18 and able to commute to the Birmingham City Centre. We train in the areas of:- The basics of sales and the techniques - How to give top quality brand awareness for clients- The information for the clients we work with- To progress within the business- How to give amazing quality customer service- How to be able to train and coach- How to recruit professionally and interview- To oversee a team What we offer: - Fun working environment - Team nights/activities - Training and coaching - Travel opportunities - Uncapped on target earnings - Progression opportunities Privilege Promotions In a global where we are marketed to over 1, 200 times a day on average, it can seem impossible to stand out from the crowd using traditional marketing methods like TV, Radio, Billboards etc. Are not only more expensive, but arguably less successful as this level of saturation and over promotion has led us to feeling immune and less responsive to advertising. Here s how we re different: while indirect mass-media marketing projects send the same message out to the masses all at once in hope of an individual response we take your companies brand message and products/services and directly promote that to the individual consumer. Our marketing techniques allow us to access a large, wide and diverse customer base, where every ..........