Lozells & East Handsworth
Moseley & Kings Heath
Stechford & Yardley North
Sutton Four Oaks
Sutton New Hall
Recently Birmingham's female population has been hit hardest by the difficult economic climate. For instance, in the Ladywood constituency 2,642 women, or just over 7% of the female population, do not have a job. The number of women claiming benefit in Ladywood has risen by nearly 25% during the last 12 months. Most of Birmingham has seen more than a 20% year-on-year increases in female unemployment. In February 2011 the unemployment rate in the West Midlands was 9.8%. The number of people unemployed had risen by 28,000 in the 3 months to December 2010. The West Midlands has the second highest unemployment rate of the UK.
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Jobs in Birmingham
As well as jobs in Birmingham find on Amber Jobs a range of vacancies such as jobs in Bromwich, jobs in Coldfeild and Jobs in Dudley. Also vacancies in Walsall.
Key points: My client based in Birmingham has a vacancy for an experienced Outbound Customer Service Advisor to join their team. This is a agreementrole for six months (with the possibility of a permanent role) and the successful candidate will be paid £15, 000 per year Duties: • give advice over the telephone • Outbound calls for cancelled appointments • Outbound calls for booking appointments • General administrative duties • Assisting the inbound call team as and when called for • Maintaining and updating the client database Criteria: • At least six months experience in a contact centre • Excellent customer service skills • exemplary conversational and communication skills • skillto work under reasonable pressure ..........
Key points: Scope: To give professional administration support within the Public Sector division. Ensure that we achieve the highest levels of internal and external customer service and satisfaction. give administrative and customer care support between us and our schools and each depot. Liaise successfully between the central Buyer and the Depot Managers with regard to fresh produce supplied into schools. Main responsibilities: • Liaise with approx. 6500 plus primary schools to insure their needs are met. • Liaise with our Depot Managers in Birmingham, Chesham, Marden and Peterborough focusing on selected depots. • Be prepared to visit SFVS depots supporting the Depot Manager as called for keepaccuracy of all databases. o Pupil numbers. o Inset Days. o Closure days. o School central contact logs o Daily delivery performance o check10am school consumption. • keepday-to-day telephone contact with schools whilst following agreed protocols logging all issues, complaints and resolutions • give absentee cover within the public sector team • Carry out routine administration tasks (filing, photocopying etc.) The above duties and responsibilities are not exhaustive and you may be asked to carry out other tasks, within your capability which the management deems necessary for the efficient running of the division. called for knowledge, skills and abilities: • earlier customer service practical working experience called for. • Strong phone contact handling skills and active listening • exemplary conversational and communication skills • Customer focused – Establishing successful, professional relationships with all customers, suppliers and colleagues. • Be proactive in the promotion of kidsfruit and healthy eating. • Must have good numeric and literacy skills both verbal and written. • Fluent in English • Have a good understanding of Microsoft Office Package. • Self-motivated, must be capable of using own initiative and working to tight deadlines. • 40 hour week with one hour lunch break. • Be comfortable in a pressurised working environment. • Target orientated against mutually agreed deadlines and performance • Be able to work during all school terms for each depot and be flexible at the start/end of each term • Out of term time carried out all reasonable tasks assigned by Business Unit Manager • managecomplaints, give appropriate solutions and alternatives within the time limits; follow up to ensure resolution Training to be given: • QA Fresh Produce including tasting • NAV • SFVS Database • Route training alongside one of our drivers including chaperoning drivers where we have identified poor service trends • Customer Care • Reporting methodology against the agreed Customer Care KPI’s ..........
Key points: Customer Service Executive - £11.55 - £14.49 PH 16 Week agreement An exciting opportunity has arisen to join the a busy sales dept and sales team as a Customer Service Specialist, initially a 16 week contract. Your Duties will be: To act as single point of contact for assigned customer portfolio Ensure that all day to day customer related activities are dealt with in a courteous, accurate and timely manner. Manage escalations for complaints / disputes, manageand resolve issues to ensure maximum customer satisfaction. Support the delivery of Business / Commercial objectives Develop collaborative relationships cross functionally with customers. Work with the Order Fulfilment team to produce relevant KPI information, including root cause analysis and improvement initiatives. Optimize systems, process and ways of working between front office and back office. Applicants should be able to: 1. Own, manage, maintain, develop and improve Supply Chain relationships and processes both internally and externally with customers. 2. Attend customer review meetings and ensure aligned and meaningful KPIs. 3. Pro-actively communicate anticipated shortages to the customer. 4. Work with order fulfilment to ensure establishment of the highest standards of order accuracy, process conformance, and order timeliness across all customer order management processes. 5. Work with the customer, Log Ops, warehouses, hauliers to optimise deliveries. 6. Work with the customers, Log Ops, Hauliers and Warehouses to book in orders to a smoothed delivery profile across the day and week, manage later running loads, delivery failures, cancellations and uplifts. 7. Track the customer conformance to the trade terms agreements. 8.Develop and implement improvement plans. 9. Develop strong relationships with Commercial colleagues to ensure alignment across teams. 10. Influence customer stakeholders, commercial and internal teams to validate forecasts across multiple categories, to meet customer targets. 11. Track consumption vs. forecast during season and major promotions to highlight potential challenges at an early stage. 12. findopportunities for continuous improvement across the supply chain and work with key stakeholders to implement processes and solutions. 13. Drive best practice processes across all customer service teams and represent customers within the wider customer service and logistics function. 14. Support the Senior Customer Service Specialists in the development of Supply Plans with customers. 15. Support the Senior Customer Service Specialist in building a relationship with MBS and measuring their performance to agreed KPIs and SLAs. 16. Support the 7 day a week OTD operation. For further details Contact Ellen Harris at Sarah Harvey Limited, 37 Chandos Street, Leamington Spa CV32 4RL or send your details to ellen at sarahharvey com ..........
Key points: Advancing People Multilingual Recruitment Specialists are now employing for a Dutch Speaking Customer Service Administrator for their client based in Cambridgeshire. As a Dutch Speaking Customer Service Administrator it will be your responsibility to work with European Affiliates, primarily those based in the Dutch speaking region and covering the English speaking markets, providing excellent customer service via phone, email and face-to-face contact and ensuring enquiries are dealt with in a prompt and professional manner. Roles & Vacancy responsibilities: Receive inbound calls in English and Dutch Deliver high quality customer service Assist with new customer’s enquiries Process orders received via the telephone, fax, e-mail or internet Be proactive in the area of Customer retention Person Specification: Fluent in languages: Dutch Strong customer focus and professional approach exemplary conversational and communication skills, both oral and written skillto work successfully as part of a team Good computer skills Positive "can do" attitude Living in or willing to relocate to Cambridgeshire This is a full time permanent position offering an annual salary of £20, 000 + attractive company benefits such as a Free product use on site, Company bicycles, Gym discounts, Permanent Health Insurance, A Pension Scheme, Bitesize Classes , Childcare Vouchers and much more A RELOCATION PACKAGE IS ALSO INCLUDED make an application today Advancing People - Multilingual Recruitment Specialists Advancing People Ltd is an Equal opportunities Employer and acts as both an Employment Business and Employment organisation ..........
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Inbound Customer Service Agent
Location: Birmingham Jobs
Key points: The prospective employer a leading name in industrial supplies are looking to recruit an Inbound Customer Service agent to join their busy team. Job Description Answering inbound calls from customers Dealing with price enquires and delivery issues Taking customer orders via telephone, fax and email Processing order details Monitoring inbound mail Liaising with warehouse and accounts departments The ideal candidate will be quick thinking with good communication skills, telephone manner and a team player. beginning salary £13500 25 days holidays plus bank holidays Working hours - 39 hours week between 7am and 9.30pm Please submit your details and CV Asap for this immediate start role ..........
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Key points: Head of Customer Services - Permanent - Birmingham About the role A sensational opportunity exists to be the next Head of Central Customer Services, managing 6million customer contacts p.a. within a fast paced and engaging contact centre environment. With a 190 seat operation based internally, our service operation is complimented by 3 outsource team strategically placed nationwide offering flexible resourcing to 750 seats at our busiest times. As Head of Customer Services, Your job duties will include being responsible for championing the very best customer service concepts to ensure continuous enhancements to customer experience for 22k customers; with a strong quality and cost focus, the employee will ensure a perfect balance between experience and 'right first time' culture to ensure the very best results. Experience and skills called for * A strong people focus and excellent relationship management skills, along with the capability and perseverance called for to achieve win: win outcomes with our partners and internal stakeholders * A commitment to continuous improvement, plenty of flexibility and a willingness to agree multiple projects whilst ensuring the best 'BAU' results * 5yrs + Senior leadership role within a contact centre environment * 2yrs+ experience of managing outsource partners * First rate communication, presentation and reporting skills, coupled with a strong knowledge and experience of service level agreements and performance management The company My client are one of Europe's leading parcel and distribution companies. A people focussed culture combined with strong corporate social responsibility make this a hugely rewarding and positive company to work with. They have aggressive growth plans over the coming years and this role will play a essential and vital part in building that team ..........
Key points: As a candidate, are you a Receptionist seeking to employ a new challenge? As a candidate, are you an experienced Customer Service Advisor? As a candidate, are you a confident people person? Comfortable dealing with a high volume of inbound calls in a professional manner? Have you considered a career as a call handler? The prospective employer are seeking to employ call handlers to join their business based in central Birmingham. Your job duties will include being responsible for providing high quality resolution to both complex and expert enquiries which are often privateand sensitive. Vacancy responsibilities: * Taking inbound calls from service users * Identifying caller and offering support and guidance * Maintaining and delivering a first class customer service practical working experience at all times * Representing the Brand name in a positive and professional way at ALL times * Have a close eye for detail in all that you do As the primary contact between the business and its users you'll be expected to ensure that every customer receives the same level of help and guidance you yourself would expect. To deliver that you must be able to show: * A caring, mature and supportive empathy towards others. * A non-judgemental, impartial and privateapproach to helping others. * Respect for the diversity of our colleagues and clients. * Willing to work within our values, procedures and policies. * Good listening skills and good verbal communication skills. * Basic IT skills suitable for accessing our webpages, internet and emails. * Friendly, dependable, approachable and a confident team player. If you're passionate about delivering a high-quality personal service, no matter the query or enquirer then this is for you, don't hesitate, apply today. Search is an equal opportunities recruiter and we welcome applications from all suitably qualified or qualified candidates, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age ..........
Key points: Customer Service Advisor Birmingham £18, 000 - £20, 500 Reference - BT/BCR/5058 Have you an excellent telephone manner? As a candidate, are you passionate about providing five star service to customers at all times? As a candidate, are you seeking to employ a role with amazing development and progression plans? Bell Cornwall Recruitment are currently seeking exceptional candidates with a passion for customer service The prospective employer, a national charitable organisation, are seeking to employ client service advisors to join their expanding team. If you have experience in working within a contact centre/call centre environment providing customer service, and want the opportunity to work within a progressive, established and well recognized organisation, then this could be an amazing opportunity not to be missed Key responsibilities will include: * Liaising with clients and acting as an initial point of contact. * Providing accurate and clear information to a variety of clients. * Building rapport and professional relationships. * Providing advice to customers/clients. * Maintaining accurate, clear and concise records on internal systems. Key qualities: * exceptional telephone manner with an empathetic nature. * An understanding of confidentiality. * Good standard of literacy/numeracy skills (GCSE grade C and above). * A passion for providing excellent service. * A professional and enthusiastic attitude. The prospective employer is offering successful candidates an excellent beginning salary alongside numerous other benefits including an in depth training and development programme, progression opportunities, and an excellent holiday allowance. If you feel like you tick all the boxes, then Bell Cornwall Recruitment would love to hear from you Interested? Please click the 'APPLY' button now BCR have more sensational opportunities for you Visit (url removed) & follow BCR on Twitter @LoveWorkBeHappy to view all of the latest jobs. BCR want to make finding a job that the employee will love as smooth sailing as possible. BCR now offer evening appointments to fit around your working life. Love Work Be Happy BCR ambition to get back to all candidates within 24 hours (working) nonetheless if you have not received a response within this period then feel free to contact us on (Apply online only) at your earliest convenience. BELL CORNWALL RECRUITMENT (For the purposes of employing for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) ..........
Key points: As a candidate, are you an experienced Customer Service Advisor who can consistently give excellent support to your customers? As a candidate, are you seeking to employ a position where you can play a key role within an organisation and pride yourself on providing an un-paralleled service? We have various opportunities that require a strong background in a telesales or contact centre environment to give an excellent service to your clients. These roles involve steady communication with internal and external stakeholders, handling inbound and outbound calls with the skillto build and develop relationships is absolutely crucial, as is a warm and confident temperament. With any customer service role, the employee will need to always be one step ahead of the game and always willing to turn your hand to anything called for. the employee will have the skillto highlight potential business opportunities by up selling and cross selling different products to maximise revenue, while maintaining exceptional service delivery. Ideally, experience working within busy call centre environment working to tight deadlines will be advantageous in your applications. earlier work experience liaising with customers and building strong and long-lasting relationships will also be key. We have opportunities based across the West Midlands. SimkissGuy Recruitment is acting as a recruitment organisationfor the purpose of this vacancy. We are an equal opportunities employer who welcomes applications from all. We will be in touch within 3 working days if we would like to discuss your CV and experience further. If you do not hear from us within that time then you have unfortunately been unsuccessful in your application for this particular vacancy. We would welcome further applications from you for roles that may be more suited to your skills and experience ..........
Key points: KM Recruitment is a expert UK wide recruiter for the Work Based Learning and Welfare to Work sectors. Job Title: Internal Verifier / IQA – Management / Customer Service / Admin Location: Covering West Midlands / East Midlands / Warwickshire and surrounding areas - Must be flexible with travel Salary: £26, 000 - £30, 000 (Dependent upon Experience) Package: Excellent Holiday Entitlement, Company Car, Mileage, Pension + More Type: Full time, Permanent KM are d to be employing on behalf of a private Training Provider who is looking to appoint an experienced Internal Verifier / IQA of Management, Customer Service, Team Leading and Business Admin Apprenticeships covering West Midlands / East Midlands / Warwickshire and surrounding areas. This job offer - Internal Verification / Quality Assurance of Apprenticeships in Management, Customer Service, Team Leading and Business Administration. - Develop, update and keepsampling plans in line with company and awarding organisations requirements. - Coach, observe and develop field based assessors to meet the requirements of their role. - Manage caseload allocations for Assessors, monitoring achievement rates and supporting Assessors with out-of-funding learners. - Drive and promote continuous quality improvement. - give support and carry out observations to ensure an exceptional level of assessment, teaching and learning is achieved. - Conduct steady standardisation meetings. - Produce reports for senior management based on Assessor performance, gradings and learner progression, against agreed learning plans. - Assist in the planning and running of external quality assurance and compliance visits. - skillto write reports and keeprecords using information systems. called for Criteria - Hold a recognised Internal Verifier award (D34, V1, IQA). - Hold a Recognised Assessor award: D32/D33, A1, TAQA or CAVA. - Proven experience as an IQA for Management, Customer Service, Team Leading and Business Administration Apprenticeships. - Experience of coaching and developing remote assessors. - Experience of preparing for and going through OFSTED inspections. - Excellent knowledge of SFA funding compliance. - Full, clean driving licence and use of a vehicle. - Must be flexible with travel. nb: KM Recruitment receive a high number of applications for each role advertised and although we would like to we are not always able to deliver response to unsuccessful candidates. If you have not been contacted within 4 days then unfortunately your application has been unsuccessful. Thank you for your interest and keep an eye on our website for future opportunities ..........
Key points: Customer Services Advisor Permanent Part time 30 hours a month £6.59 per hour A chance has arisen to join a leading financial organisation as a Customer Service Advisor in Birmingham City Centre. The Client are of the countries leading mutual organisations and are now seeking a additional part time customer service member to join the busy team supporting the team of Saturdays About the role *Providing head on customer service in the branch *Generate referrals form your customers regarding products *Make ad hoc outbound calls to members *Ensure a high level of branch based customer service *Be a knowledge champion of products and services available. *Ensure all customers are treated fairly in accordance with the FSA About you *customer service practical working experience is required *Experience of up selling and cross selling and lead generation desirable *Good IT skills *GCSE standard or equivalent *Good numeracy and communication skills both written and verbal *A knowledge of the FSA would be beneficial Adecco is am equal opportunities employer ..........
Key points: As a candidate, are you seeking to employ a position where you can be involved in the day to day running of a team? Do you enjoy coaching and supporting individuals? Have you experience dealing with objections and complaints? This role would suit motivated candidates with a passion for resolving customer escalations and building relationships with other teams throughout the business. Performance should be important to you and the employee will be driven to achieve your targets. the employee will be able to deal with escalated complex queries and be able to communicate these to our customers The Complaints team operate between (Apply online only) Weekdays and Saturday (Apply online only), the employee will be asked to work between these hours (working). beginning salary £17, 000 per year, rising to £18, 000 following probation. Based in the city centre of Birmingham, location is great for public transport. Vacancy responsibilities: * give coaching and support to up skill staff to help them to achieve complaint reduction targets. * Deal with escalated complaints passed through to the department. * Deputising on occasions in the manager's absence. * to highlight and apply opportunities to develop and improve skills, seeking help to obtainnew skills and maintaining a record of own development the employee will demonstrate experience of handling complex complaints, exemplary conversational and communication skills and the skillto deal with demanding situations at times. Personal Attributes * Resilient and able to deal with busy workloads. * Responsible for team culture and performance. * Feel passionate about developing people. * Contribute to building an successful and cohesive team by taking ownership for own performance, maintaining a positive attitude at all times, meeting attendance requirements and being flexible to meet business requirements as the need arises. * To participate in team meetings, providing a positive contribution. * Remains calm under reasonable pressure, commands respect, has the confidence of their colleagues and can communicate successfully at all levels. Interviews will take place on 20th and 21st March, this will be a two stage interview, second stage 23rd and 24th March. Search is an equal opportunities recruiter and we welcome applications from all suitably qualified or qualified candidates, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age ..........