Lozells & East Handsworth
Moseley & Kings Heath
Stechford & Yardley North
Sutton Four Oaks
Sutton New Hall
Recently Birmingham's female population has been hit hardest by the difficult economic climate. For instance, in the Ladywood constituency 2,642 women, or just over 7% of the female population, do not have a job. The number of women claiming benefit in Ladywood has risen by nearly 25% during the last 12 months. Most of Birmingham has seen more than a 20% year-on-year increases in female unemployment. In February 2011 the unemployment rate in the West Midlands was 9.8%. The number of people unemployed had risen by 28,000 in the 3 months to December 2010. The West Midlands has the second highest unemployment rate of the UK.
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Jobs in Birmingham
As well as jobs in Birmingham find on Amber Jobs a range of vacancies such as jobs in Bromwich, jobs in Coldfeild and Jobs in Dudley. Also vacancies in Walsall.
Key points: An exciting opportunity has arisen to join a reputable international business based in Birmingham who is seeking French Speaking Customer Service Advisor. the employee will be working in a fast paced office environment as a member of the Customer Service Team focusing on the Organisations French Clients. As the French Speaking Customer Service Advisor, Your day to day duties will include: - Dealing with calls and emails from clients and customers mainly in French - Making outbound calls to French clients to resolve any queries and issues that may arise - Responding to customer queries successfully and efficiently over the phone and via emails As the successful French Customer Service Advisor the employee will document the following: - Confidently speak and write fluent French at a business level / able to converse at all levels via phone and email - Have earlier customer service practical working experience in a call centre/ contact centre environment - exemplary conversational and communication and interpersonal skills - Good Organisational skills. Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer ..........
Key points: Customer Service Adviser Opportunities Birmingham Business Centre, Solihull Parkway, Birmingham Full Time Salary: £19, 421 per year Full Time Basis: 37 hours (working) a week agreementType: Permanent Full time Work Pattern: choice 1: Monday – Friday shift rotations between 8am and 8pm. choice 2: Monday – Friday, fixed late shift 12pm to 8pm. The prospective employers Customer Service Centre operates Weekdays between 8am and 8pm. They require all of their staff to be flexible to work shift patterns between these hours (working). The shift patterns will vary according to the needs of the business, as such they do not offer fixed shift patterns for full time advisers, except those advertised. Do you like to be part of a fast paced environment? As a candidate, are you passionate about delivering excellent customer service, confident, positive and a proactive team player? Could you be the person our client is seeking to employ to join their team, in their group wide customer service centre, based in Birmingham Business Park? They are seeking experienced Customer Service Advisors to managea variety of inbound customer enquiries via the telephone or electronically. the employee will respond to service requests, conduct surveys and act proactively contacting customers with low level debt. Tactful and helpful at all times, the employee will help them to promote customer involvement by engaging customers in the service and seeking their views on service delivery and improvements. Their ideal candidate will be a competent communicator with earlier work experience of working in a busy customer service environment. the employee will be able to show successful listening and communication skills at all levels on the telephone. The Candidate are resilient and thrive under the pressure of managing a large volume of demanding calls whilst delivering a high quality of service. Proven experience of working with computerised systems and data inputting is called for coupled with experience of problem solving and dispute resolution. An NVQ (National Vocational Qualification) in customer service or equivalent would be desirable as would experience of working with contact centre technologies nonetheless these are by no means called for. This post is subject to a basic DBS check (Disclosure and Barring Service). earlier candidates need not reapply ..........
Key points: An exciting opportunity has arisen for a German Speaking Customer Service Advisor to join a globalwide travel and ticket sales company based in South Birmingham. Key Duties * Take a large volume of inbound calls from both German and English Speaking customers * Advising customers on their purchases * Respond by email to enquiries from customers * Supporting the telephone based sales dept and sales team. Must haves for the role * Fluent in speaking German * An enthusiastic ‘can do’ attitude with a clear focus on giving excellent customer service * Experience in receiving large numbers of inbound customer calls * Have excellent, express written communication skills * A strong attention to detail * Excellent time management and organisational skills Working 5 days (37.5 hours (working)) over a 7-day period (7.5 hours (working) per day) Opening hours (working) 9-9pm (max two 9pm finishes a week) the employee will need to work every other weekend but will be given two days off in the week. The client offers one free educational visit to theme parks in the USA FREE PARKING provided ..........
Key points: We're currently employing for a Customer Service Specialist, for our client in Bournville. This is an exciting chance for the right candidate to work temporarily with a modern & professional company. The position is 37.5 hours (working) per week, for 13 weeks. The role of the Customer Service Specialist: * Develop Supply Chain Relationships to ensure customer satisfactions * Ensure Key Performance Indicators are in place * Communicate anticipated shortages to external customers * Work alongside Order Fulfilment, Logistic Operatives and Warehouse to optimise conformance, deliveries and availability of products * Manage delivery failures and cancellations and any relevant escalations The successful Customer Service Specialist will have the following: * Experience developing and implementing improvement plans * Experience maintaining relationships within different departments * Experience tracking consumption vs Forecast during major seasonal promotions * The skillto highlight opportunities for continuous improvement * Excellent Customer Service and communication skills Details: * Weekdays * 37.5 hours (working) per week * Location: Bournville * Salary: £10 - £11 per hour (experience dependant) * Duration: 13 weeks What we offer: * 28 Holidays per year * Weekly Pay * Pension Scheme * Employed Status * Discounted Holiday Club * Personal Accident Insurance * Mortgage references * My Extra Rewards- An online portal offering vouchers and discounts If you have the relevant skills and experience, follow the application process. Alternatively you can call Katy on (Apply online only), or send your CV ..........
Key points: sensational Opportunities available for Customer Service Advisors to join a send thinking Insurance company in Birmingham, , the employee will providing support to personal lines and clients providing information in response to enquires about products and services, ensure continuity of service to existing accounts in order to achieve the company objectives and deliver an exceptional customer service to clients. The role -Be responsible for responding to clients, brokers and underwriters by telephone, fax, e mail and letter or head on within a timely manner -To work successfully to KPI's -Resolve clients queries as a first call resolution -Escalating complaints following the correct guidelines -Obtain quotations and refer to insurer -Handle payments, issue invoices, receipts, policy documents and electronically update clients details -Administer supporting written communicationregarding insurance cover details -All duties are to be performed in accordance with the company procedure regulatory requirements as set by the FCA guidelines To be considered for this role you must have previously worked in a customer service role -Previously been in a customer service role, customer facing or over the telephone -Have worked in a contact centre environment -Have Worked towards targets -Worked towards strict compliance targets -Ability to relate and deal successfully with customer queries -Excellent attention to detail -Aware of the FCA regulations The company offer a salary of £21, 000 per year, the working hours (working) are on a rota basis, week one 9.00am-17.00pm Monday and Friday and week 2 11.30pm-19.00pm Monday and Tuesday, then Wednesday, Thursday and Friday 12.00pm till 18.30 pm and alternative Saturdays 9.00am till 15.00pm, Excellent benefits and a fun team to work with, 2 partys a year including a summer party and christmas party. Please click below to make an application ..........
Key points: Customer Service Advisor We are currently employing for an experienced Customer Service Advisor for a position based in the Birmingham Area. The role of the Customer Service Advisor includes: * Ensuring new business enquiries are received by telephone * Cross-selling and up-selling extra products * Following all relevant call transcripts * Obtain information using the in-house quotation system * Communicate quotations advising the most appropriate to meet the client's needs * Issuing policy documents * Updating client details * Maintaining individual diary systems Details: * Salary: £16, 500 increasing to £17, 000 upon successful completion of a six month probationary period * Working hours (working) of a Customer Service Advisor: * Week One: Monday - Friday 9:00am - 5pmpm * Week Two: Mon & Tues 11:30am - 19:00am, Weds, Thurs & Fri 12:00pm - 18:30pm * Alternate Saturdays 9:00am - 15:00pm * Location: Birmingham * Permanent As a Customer Service Advisor the employee will need the following: * A minimum 2 years earlier work experience within a contact/ call centre * Insurance knowledge is preferred but not called for * Knowledge of sales and target driven techniques * exemplary conversational and communication and interpersonal skills * The skillto receive response in a positive and constructive manner * Knowledge of MS Office packages * Strong people skills * Good attention to detail * Analytically and numerically minded * The skillto prioritise own workload and work to deadlines with minimal supervision The ideal candidate for this role MUST be able to drive due to the location of the company. If you feel you have the called for skills for this role - click apply ..........
Key points: The prospective employer a leading name in industrial supplies are looking to recruit an Inbound Customer Service agent to join their busy team. Job Description Answering inbound calls from customers Dealing with price enquires and delivery issues Taking customer orders via telephone, fax and email Processing order details Monitoring inbound mail Liaising with warehouse and accounts departments The ideal candidate will be quick thinking with good communication skills, telephone manner and a team player. beginning salary £13500 25 days holidays plus bank holidays Working hours - 39 hours week between 7am and 9.30pm Please submit your details and CV Asap for this immediate start role ..........
Key points: Customer Service Advisors called for We are currently employing for Customer Service Advisors to work for our clients offices based in the Aston area in Birmingham. This company is a well established organisation looking to growthe current existing team. Specialising in Waste management We are seeking to employ customer service advisors to be based from Aston, Birmingham. Working Weekdays 8.30 - 5.30pm. A exciting chance to work for a growing organisation. Interviews are immediate, as we are seeking to employ candidates who are available immediately All candidates applying must have a minimum of 12 months customer service based experience to be selected for registration. 118 Recruitment Solutions, looks after all candidates applying for roles, we take time care and dedication to ensure we give you with the right information to maximizes your potential for interview. To apply for this role call (Apply online only) Call and speak to a experienced Recruitment Consultant or email your cv to (url removed) ..........
Key points: Exciting new role I am currently seeking to employ multiple Customer Service Specialist to work for a large food manufacturer. Job Purpose: Act as single point of contact for assigned customer portfolio within the OTD process. Ensure that all day to day customer related activities are dealt with in a courteous, accurate and timely manner. Manage escalations for complaints / disputes, manageand resolve issues to ensure maximum customer satisfaction. Support the delivery of Business / Commercial objectives: achieve customer service targets, support the improvement agenda (internal process and external customer) and develop collaborative relationships cross functionally and with customers. Work with the Order Fulfillment team to produce relevant KPI information, including root cause analysis and improvement initiatives. Support the Senior Customer Service Specialist in building a relationship with the MBS team to develop and optimize systems, process and ways of working between front office and back office. Vacancy responsibilities & Tasks: • Own, manage, maintain, develop and improve Supply Chain relationships and processes both internally and externally with customers. • Attend customer review meetings and ensure aligned and meaningful KPI’s are in place both internally and with customers. • Pro-actively communicate anticipated shortages to the customer so as to optimize on-shelf availability. • Work with order fulfillment to ensure establishment of the highest standards of order accuracy, process conformance, and order timeliness across all customer order management processes. • Work with the customer, Log Ops, warehouses, hauliers and JDE where relevant to optimise deliveries to MOQ and VU agreements. • Work with the customers, Log Ops, Hauliers and Warehouses to book in orders to a smoothed delivery profile across the day and week, manage later running loads, delivery failures, cancellations and uplifts, adhering to the relevant processes to reduce cost impact and ensure audit compliance. • Track the customer conformance to the trade terms agreements and work with them to develop and implement improvement plans. • Develop strong relationships with Commercial colleagues to ensure alignment across teams in support of the leverage of business opportunities • Influence customer stakeholders, commercial and internal teams to validate forecasts across multiple categories, in order to meet customer inventory and on-shelf availability targets. • Track consumption vs. forecast during season and major promotions to highlight potential challenges at an early stage, allowing preventative measures to be taken. • findopportunities for continuous improvement across the supply chain and work with key stakeholders to implement processes and solutions. • Drive best practice processes across all customer service teams and represent customers within the wider ..........
Key points: Customer Service Representative, Retail Banking and Wealth Management Some careers shine brighter than others. If you're seeking to employ a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Our Centre of Excellence in Birmingham is a hub of all operational support for our UK Cards Business, a localised base that will focus on query resolution under one roof. Providing an efficient and cost successful service for our customers, it will house passionate people like you who care about offering a service to our valued customers that is second to none. Joining our team will give you with a range of career options; you can progress to training or management roles, or specialize in other areas of retail banking such as financial planning and advisory roles. We also have national and global opportunities in Risk, Marketing, HR, IT, Commercial banking to name a few. The start of your journey in your new role with HSBC will give you with a comprehensive blended learning experience, during this time the employee will learn how to be successful in your role through a mixture of classroom training and experience in our live training environment. If you are a graduate the employee will have the opportunity to make an application to join one of our graduate schemes, if not you can apply to join our apprenticeship programmes, both award winning. In this role, the employee will: * Act as a first point of contact for HSBC cards customers for inbound telephony queries. * Listen to customers and ensuring all their needs are correctly interpreted and actioned accordingly. * Ensure opportunities are maximised by resolving complex enquiries by successful investigation, or by referring on as appropriate, with recommendations. * give excellent service, going above and beyond customer's expectations on every single call. * Treat Customers Fairly at the heart of all that you do. To be successful in this role you should meet the following requirements: * A proven track record of understanding customers' needs and delivering excellent customer service in a relevant environment. * Strong professional communication skills, both oral and written. * Experience of working with rules and regulations. * Consistently achieved set objectives, and taken action to improve on personal performance. * A willingness to go above and beyond on every single call. * The skillto work independently, take appropriate responsibility for actions and make sensible decisions. This role will require you to work 35 hours (working) per week. the employee will be allocated a rotating shift pattern which will include some early mornings, evenings and weekends You'll achieve more when y ..........
Key points: Deputy Head of Customer Services - Birmingham The prospective employer, a leading Service Provider in Birmingham is seeking to employ a Deputy Head of Customer Services to join their established team. The Deputy Head of Customer Services will lead all Functions within the Customer Services Centre on their site, with overall responsibility for a group of Managers and their direct reports. This is an exciting new role that is being formed to deliver a centralised administration and contact service element, providing administrative services and related support to key customer groups. Primary duties will include: * Overseeing the performance of each function to allow a high level of administrative support and service provision to the wider business * Directing the operations of the Business, Case Administrative, Customer Support and Site Support functions to reduce the burden on frontline staff. * Deliver simple transactional processes and services to Service Users, and keepinterfaces with partners * Advocating for operational colleagues and the customer voice in all process changes, decisions and ongoing relationships * Identification and implementation of service improvement initiatives for their functions * Management of budget and spend for their functions * Relationship management of key operational customers * Ensuring that teams are compliant with regulations and contractual requirements at all times Skills / Experience called for: * Educated to A level or equivalent standard * Deliver high performance in a senior management role within a busy administrative and customer services environment * Experience in managing budgets and P&L * Relationship management with key senior stakeholders * Experience of delivering continuous improvement * Experience of using knowledge, workflow and resource management systems * Creating and implementing knowledge, workflow and resource management systems * Managing complex change/transition * Implementing ICT and telephony systems in a customer service setting * Strategic thinking and planning * Creative problem solving * skillto communicate at all levels * Managing difficult situations For more and comprehensive information and details and to make an application, Contact Shivani Karia at Search Consultancy on (Apply online only) or email with a CV. Search is an equal opportunities recruiter and we welcome applications from all suitably qualified or qualified candidates, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age ..........
Key points: Customer Services Advisor Permanent Part time 30 hours a month £6.59 per hour A chance has arisen to join a leading financial organisation as a Customer Service Advisor in Birmingham City Centre. The Client are of the countries leading mutual organisations and are now seeking a additional part time customer service member to join the busy team supporting the team of Saturdays About the role *Providing head on customer service in the branch *Generate referrals form your customers regarding products *Make ad hoc outbound calls to members *Ensure a high level of branch based customer service *Be a knowledge champion of products and services available. *Ensure all customers are treated fairly in accordance with the FSA About you *customer service practical working experience is required *Experience of up selling and cross selling and lead generation desirable *Good IT skills *GCSE standard or equivalent *Good numeracy and communication skills both written and verbal *A knowledge of the FSA would be beneficial Adecco is am equal opportunities employer ..........
Aldi vacancies in Birmingham: Jobs above: 1-12 |
12 Jobs found