Typical Job ad below for Solihull or nearby locations (shown as example for job requirements and responsibilities):
Example vacancy only: Customer Services Team Manager
Our Client was a Financial Services company based in the West Midlands, who has been providing leading edge solutions to well-known brands nationwide, continually providing enhanced solutions that meet the demands of a 21st Century service provider. Customer Service Team Manager An exciting opportunity has arisen to work for a forward thinking organisation as a Customer Service Team manager. Please note this job for Customer Services Team Manager was advertised some time ago and is now withdrawn. 1. With over 40 years experience focusing on loyalty, finance and data services throughout the retail, travel and sport sectors, we have gained an enviable reputation, which allows us to help and enhance the services offered to over 200 companies with a customer group of 4 million based nationwide and Europe. 2. The role will be responsible for achieving team commercial objectives of efficiency and cost successfulness, whilst at the same time building and breeding a strong client and company culture where all core values and behaviours are adhered to, ensuring that the team displays these in every aspect of their role by providing aspirational leadership. Many opportunities within the organisation. Key Responsibilities: *Thinks Business To achieve and exceed all KPI's, SLA's, CSI's and Quality targets for service provision to match partner requirements and key internal objectives *Thinks Change Support the recruitment and training strategy of employing people who will deliver our key philosophies, goals and targets, by providing response to recruitment to help selection decisions, ensuring the correct skill sets are recruited successfully manage and communicate business change into the department/centre. (N.B. Customer Services Team Manager is shown for research purposes only.) The purpose of this role was to lead, manage, coach and motivate a team of 12 -15 Customer Services Advisors in a busy, fast moving contact centre; thus ensuring the provision of an end to end, high class service experience via letter, email or telephone Find Reditch or Bromsgrove as well as Solihull jobs on the right.
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As well as jobs in Solihull find on Amber Jobs a range of vacancies such as jobs in Kidderminster, jobs in Stratford and Iceland Jobs in Bromsgrove. Also Supermarket vacancies in Dudley.
Key points: We are seeking to employ and looking for an enthusiastic person who would like to train to become an Optical Assistant for this well-established national retail opticians. The Candidate will be meeting and greeting customers, assisting customers with frame selection booking appointments, dealing with NHS paperwork and possibly even dispensing as well as understanding contact lenses. The company will look to keep you on permanently after the apprenticeship has finished.
Large national retail opticians with excellent prospects and training
- Meeting and greeting customers - Making and receiving phone calls - Using customer management software - Booking in appointments - Confirming and updating customer details - Helping customers with frame selection - Conducting basic eye tests with customers - Attending customer service and optical training
- The right jobseekers will be enthusiastic and keen to pursue a career in Customer Service/ Optical sector. - Outgoing, friendly and confident personality. - Reliable and trustworthy. - Flexible attitude to work, weekend work will be expected and willing to take on a range of tasks. - Due to government funding you are unable to make an application for the vacancy if you have a university degree or are currently undertaking a university degree.
With the Apprenticeship in Customer Service the employee will be undertaking a formal government funded qualification. Your Tutor / Assessor will take you through your training and once your 12 month course is completed you will have gained a Level 2 Diploma in Customer Service and if you got below a C in GCSE in Maths and English you would do Level 1 Functional Skills. This is funded by the Apprenticeship scheme and we have funding available for ages between 16 and 18. £3.30 ..........
Purpose of the vacancy: To give Customer Services and keepTelesales contact to all of your customer base to achieve Sales, Gross Profit and Margin targets.
Position in the Organisation: Report to the Client Relationship Manager
Key Outcomes: Achieving all targets on designated sales area including annual and Monthly: Sales Gross Profit Margin
Scope: Responsible for delivering excellent service to all customers in the sales area. As a member of the Customer Services team working with other team members to give responses to all customer enquiries in addition to providing cover for holidays and sickness. In order to achieve allocated targets the following activities are to be undertaken. The list below is not exhaustive and represents a minimum of tasks required to achieve success.
Existing Customers -Maintaining client relationships -Provide excellent customer service to both prospective, new and existing customers. -Acquire and develop in-depth knowledge of customers within your sales area. -Proactively calling existing customers to make sure they are happy with The prospective employer and identifying and tackling issues before they become a problem. -Utilising range reports to increase average order value. -Continual analysis of monthly trend report to highlight and address drop spends. -Responding to customer emails and solving problems, if problem can t be solved by Customer Service, then Customer Service to alert Client Relationship Manager as a matter of urgency to assist, always ensuring that the customer is kept up to date with actions being taken. -Ensuring all new items are added to the customer contract. -Checking Back Orders daily and running a Monthly Back Order report on a weekly basis (Monday am) to make sure that no orders are missed. -Every Friday - Plan and prepare proactive call plan and target list for following week. -Follow up leads from van drivers alerting to lost business call the customer tell the rep, action any problems and update on form and return to CS Manager by close of play (Monday).
Developing client relationships -Follow up on any quotations and pricing queries received from the customer (within 24 hours) -Cold Mailing - Sending out Top Twenty products and Account Opening Form by email to cold leads.
General -Support Key Accounts and other sales staff when required including cover during sickness and holidays. -Communicate and work successfully with Contracts Department, Purchasing, Marketing, Finance and Key Accounts team. -Operate within ISO 9000, ISO 14001 and SA 8000 standards -Promote special offers and marketing activity
£16k plus OTE Company Pension Subsidised Restaurant Free Parking
Hours of work are 08:30 to 17:30 Monday to ..........
Key points: Unique Customer Service Role: Personal Matchmaker located in Alcester Warwickshire
Would you enjoy working in customer service and sales, interacting with The prospective employers to help them find their true soulmate in life? This is a unique customer facing opportunity to be working with our growing team of Personal Matchmakers working at Dating Options Ltd in our prestigious offices in Alcester Warwickshire.
The dating marketplace has grown more than Ten fold over the past decade or so. However more and more people are becoming increasingly disillusioned with the online dating experience and the media continues to shine a spotlight on all the risks now associated with this way of meeting new people. Never more so than in recent weeks and months.
This has provided Dating Options Limited with an exciting chance to offer more single people of professional calibre a better alternative to online dating. Our personal matchmaking service is a far more secure, better supported and totally privateway for single people to find the right partner. We interview and ID check all of our members and offer a personal matchmaking service to clients located right across the UK.
Through our well established group of dating brands Ultimate Attraction Attractive Partners, Avenues, Matchmakers, Searchmate and Gay relationships, we have helped thousands of single people to find someone really special. This has led to sustained growth in recent times, we have an ever increasing client base and we are therefore looking for another motivated individual, eager to be working with our friendly team of Personal Matchmakers, either in a trainee role or at a more senior level, dependent upon experience.
What we are seeking to employ and looking for in you:
A team player Someone adept at communication both written and oral Great people skills Good attention to detail and a strong can - do attitude A flexible and organised way of working Lots of enthusiasm Closing skills for sales opportunities, although full training will be provided
Working hours of work are usually Weekdays, 9 am to 5 pm, though we might also be interested in talking to you if you are seeking to employ and looking for some flexibility on hours. Salary will be within the range £16, 280 - £20, 120 basic (or pro rata) there is also the opportunity for substantial extra earnings through personal sales and client interviews in their home.
We expect further continued growth and expansion so we believe that our company offers excellent long term prospects for the right applicant. A company pension will be available after a suitable qualifying period. Please apply online with your CV and a covering email £16, 280-£20, 120 ..........
The role is located in Aldridge but will be moving to Cannock later this year
a motivating and challenging job opportunity has arisen for a positive and proactive team player to be working with The prospective employer's busy team and help them give an excellent service to their customers at all times.
As their customer's first point of contact with the company, you will use your exemplary conversational and conversation discuss issues and skillto positively interact to respond promptly and successfully to phone and e-mail enquiries. This will involve dealing with orders, arranging deliveries, providing customers with product knowledge and handling any complaints as swiftly as possible. This varied role will also include general administration functions and steady liaison with other departments to make sure order fulfilment.
The Candidate will need to be conscientious and organised with experience of successfully meeting deadlines to make this role a success. earlier customer service experience is desirable but not required. Basic IT and numeracy skills are a must for this role coupled with experience of maintaining computerised filing systems. A full UK drivers licence and access to a car would be advantageous but not required.
If you are a good communicator and enjoy interacting with a diverse range of people in a fast-paced environment this could be the ideal role for you. £15, 000 ..........
Key points: We are seeking to employ and looking for Customer Service Advisors on a fixed term agreementto be working with a large call centre in the Coventry area working for a blue-chip company, starting August 2016.
The job is full time working, 37.5 hours a week, on a shift pattern between the following hours: Monday- Friday 08.00am - 22.00pm and Saturdays between 09.00am - 15.00pm. A £1000 per year shift allowance is offered to compensate for the fully flexible shift pattern.
The Candidate will work as part of a co-ordinated group in a Call Centre handling voice calls taking payments, enquiries, registrations, discount queries and refunds. The Candidate will successfully manage your workload ensuring targets are achieved/exceeded The Candidate will communicate clearly and successfully with customers and your peers maintaining a professional approach at all times. Adhere to company process for documenting history of all call log notes. Work as a team and demonstrate professionalism at all times lead by example.
Please note pre-employment screening will be carried out on all successful jobseekers, which will include a standard criminal records check and credit check.
This is a fixed term agreementending at the end of September 2016.
Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer. £14500 pa ..........
Key points: This is a sensational opportunity for an aspiring individual to be working with an exciting and vibrant company. make an application today and don't delay The Candidate will be working for... The leading Auction house in the UK with centres nationwide. Be part of QA's 10k in Tech and add yourself to the UK's tech explosion In this new vacancy the employee will be...
- Ensuring all Customer collections and deliveries of vehicles are within Customer defined Service Level agreements
- Collating and send daily reports to sub-contractors
- Liaising with field inspectors, giving them up to date information and guidance where it proves necessary
- Liaising with Customer Services team to help resolve customer queries
- Inputting of date onto the transport system
Your training will... Start with a 12-14 month Business apprenticeship, which consists of Ten days of in-centre training in combination with work-based assessment, covering: IT skills, Customer service, Administration and Complaints handling. The Candidate will gain a Microsoft Office Specialist qualifications and City & Guilds Level 3 in Business & Administration. This sensational opportunity can potentially lead to you earning £25k in a business role.
Who should apply...
- Someone that can demonstrable customer services skills
- Someone with excellent interpersonal and communications skills both written and verbal
- Someone with strong attention to detail
- Someone who is able to deal with difficult customers
- Someone who is highly organised with the skillto manage time successfully, working to deadlines within a dynamic office environment
- Someone with ideally 5 GCSE Grades (C and above) or equivalent, including Maths and English
What happens when I finish my apprenticeship... Successful apprentices will have the opportunity to become full time employees on completion of their apprenticeship It only takes a minute to make an application for a Business Admin apprenticeship with QA and begin your Business career with great prospects today. For more and comprehensive information and details about QA Apprenticeships, visit our website. Note: This advert may close early if a suitable jobseeker for this new vacancy is found before the advertised close date is reached. £7800 per year ..........
Key points: CUSTOMER SERVICE ADMINISTRATOR- Temp to Perm Temp to Perm
The employer is quickly seeking a talented and knowledgable Customer Service Administrator to be working with a busy team of 4-5 other sales administrators and customer service staff. Leading wholesalers of expert hardware and accessories, they are well established passionate about delivering exceptional levels customer service and well known in the industry for their customer care and expertise.
Role responsibilities:.Process Customer requests quickly and efficiently providing exceptional levels of customer service at all times
.Answering incoming customer calls
Taking sales orders from customers and printing pick lists for the warehouse staff
.Calling customers and advising them about any late deliveries or out of stock issues on sales orders
.Resolving customer service issues with customers which could include sending replacement stock, arranging courier collections, providing courier proof of deliver where it proves necessary
.Maintaining a positive and professional attitude to work and customers at all times.Maintaining administration within the office Person requirements
:.Excellent phone manner with the skillto stay calm under pressure.Highly professional with a mature outlook to work
.Strong problem solving abilities
.Highly organized.IT literate.Passionate about delivering exceptional levels of customer service
.Strong administration skills
The working hours for this new vacancy vacancy offer are 8-5, Weekdays with 1 hour for lunch In return the employee will be offered a number of company perks including a highly competitive salary, free lunch twice a week and many more Please note you must be immediately available/ at very short notice and available for interview within the next few days 7.21 ..........
This global class Pharmaceutical Organisation are consistently recognised as market leading innovators and pride themselves on developing high quality relationships in local markets and focusing on responding quickly and successfully to changing business needs.
Their ongoing strategy ensures that they consistently add value and are perfectly in tune to the needs of the ever changing NHS.
The prospective employer is enhancing and evolving its patient-centric approach by developing its customer-service based solutions.
They are excited to announce that they are now looking to recruit a Customer Services Team Associate (CSTA) to be working with a new team focused on enhancing and complimenting their service based solutions.
Working as a Customer Services Team Associate (CSTA) Your job duties will include being responsible for providing market leading service-based solutions to Healthcare Professionals.
To achieve this you will work within a defined geographical territory in which Your job duties will include being responsible for building and developing the clients relationship with GP surgeries.
This will focus on the surgery administration staff such as Receptionists and Practice Managers and also GPs and Nurses.
Your role will include delivering patient-specific product information largely in the form of leaflets and leave pieces, as well as demonstrating product devices, delivering invitations to client-run Educational Meetings, working collaboratively with your sale force colleagues and providing customer response.
Accountabilities: Delivering exceptionally high quality face-to-face customer-service interactions Meeting the call targets set by your Team Manager Feeding customer insights & issues back to the Sales & Marketing business Completion of all administrative tasks, including recording of calls and distribution of materials The Candidate will be expected to pass the ABPI code of practice exam within 1 year
If you are looking to enter the Pharmaceutical industry and have A real interest, self motivation and passion for providing excellent customer service this would be a great role. This is not a sales role but the employee will be asked to achieve coverage of named customers.
If you are of Degree calibre and looking for a new challenge, or a Graduate with work experience, we would be d to tell you more.
Whatever your background you must be able to show how you have consistently delivered high quality customer service levels.
A Competitive Basic Salary, Bonus incentives incentives and Benefits will be offered.
Please apply online or call CHASE on Phone number removed ..........
Key points: This is a sensational opportunity to be working with an amazing company to develop your future career. make an application today
The Candidate will be working for...
A expert recruiter for the Training Industry, employing nationally for training organisations and colleges. The business specialises in employing for the Work Based Learning and Welfare to Work contracted training industry. We offer a personal, honest and professional recruitment service and have high standards to make sure we deliver an exceptional service to The prospective employers and jobseekers alike. Due to continued growth, we have an exciting chance available for an Apprentice to be working with our Recruitment / Marketing team in Hednesford.
Be part of QA's 10k in Tech and add yourself to the UK's tech explosion
In this new vacancy the employee will be...
- Supporting the recruiters by sourcing high quality jobseekers for a variety of different roles from a variety of established resources - Supporting with the Marketing and Advertising of vacancies - Completing online administration in line with company procedures - Handling calls in a professional manner. - Supporting the team with general day to day activities
Your training will...
Start with a 12-14 month Business apprenticeship, which consists of Ten days of in-centre training in combination with work-based assessment, covering: IT skills, Customer service, Administration and Complaints handling.
The Candidate will gain a Microsoft Office Specialist qualifications and City & Guilds Level 3 in Business & Administration. This sensational opportunity can potentially lead to you earning £25k in a business role.
Who should apply...
- Someone with the skillto use own initiative - Someone who is resourceful and motivated - Someone with exemplary conversational and communication and phone skills - Someone who is friendly and approachable - Someone with ideally 5 GCSE Grades (C and above) or equivalent, including Maths and English
What happens when I finish my apprenticeship...
Successful apprentices will have the opportunity of a firm position within the company.
QA's apprenticeship programmes are part-funded by ESF. The ESF is Europe's main instrument for supporting jobs, helping people get better jobs and ensuringfairer job opportunities for all EU citizens.
It only takes a minute to make an application for a Business apprenticeship with QA and begin your Business career with great prospects today.
For more and comprehensive information and details about QA Apprenticeships, visit our website. Note: This advert may close early if a suitable jobseeker for this new vacancy is found before the advertised close date is reached. £6435 per year ..........
Key points: Customer Services Advisor Permanent Part time 30 hours a month £6.59 per hour A chance has arisen to join a leading financial organisation as a Customer Service Advisor in Birmingham City Centre. The Client are of the countries leading mutual organisations and are now seeking a additional part time customer service member to join the busy team supporting the team of Saturdays About the role *Providing head on customer service in the branch *Generate referrals form your customers regarding products *Make ad hoc outbound calls to members *Ensure a high level of branch based customer service *Be a knowledge champion of products and services available. *Ensure all customers are treated fairly in accordance with the FSA About you *customer service practical working experience is required *Experience of up selling and cross selling and lead generation desirable *Good IT skills *GCSE standard or equivalent *Good numeracy and communication skills both written and verbal *A knowledge of the FSA would be beneficial Adecco is am equal opportunities employer ..........
Full Details.... Part time Customer Service
French or German Speaking Customer Service
Location: Wolverhampton West Midlands Jobs
Key points: FRENCH SELECTION UK French or German Speaking Customer Service Sales coordination, Sales administration, Customer Service, Customer Care, Customer Advisor, French, Quotation, French, German Salary: £15k pa Location: Wolverhampton, West Midlands At commutable distance from Walsall, West Bromwich, Birmingham, Redditch, Shrewsbury, Royal Leamington Spa, Tamworth, Lichfield, Stafford, Telford, Stoke-on-Trent, Derby, M6, A124, A463 Ref: 526BIM VIEW JOB DESCRIPTION > make an application today: Please visit the French Selection UK website, vacancies section, search job reference: 526BIM, Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: The prospective employer is a well established international company Important job duties : To be responsible for the day to day customer support. This job offer: - To deal with enquiries on the daily basis via email or over the phone - To develop and maintain a strong relationship with new and currently trading business clients - To process and follow up orders - To ensure on-time delivery - To translate documentation when required - To be in charge of general administration duties The candidate: - Fluent in English (Written and spoken) - Fluent in French or German (Written and spoken) - previous work experience in Customer Service would be ideal - exemplary conversational and communication and interpersonal skills - Proactive and dynamic personality - Computer literate (Excel, Word, Outlook ) Salary: £15k per year French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom ..........
Full Details.... French or German Speaking Customer Service
Key points: Marketing, Customer Service, Administration and Trainee Management
This Marketing company located in The Birmingham Jewellery Quarter is currently expanding and therefore looking for jobseekers to be working with their company starting at a ground level with the choice of working your way up to management within the first 6-12 months in the business.
Full training will be provided so no experience is necessary however experience in the area of sales, marketing, customer service, retail or hospitality will be a plus.
They are seeking to employ and looking for confident and outgoing people who are seeking to employ and looking for a change of direction or want to start a career.
This post normally suits graduates and people looking for a change, they give full training therefore no experience is needed.
The job is full time only Weekdays, Basic Salary, plus good commissions and bonuses on top.
They are looking to take on people quite quickly, therefore advantage will be given to people who can start asap.
Immediate start an advantage.
They will look send to hearing from you.
Get the Recruitment Genius Advantage today. As the UK's largest online recruitment advertising company placing more jobseekers than anyone else. £300 - £550 p week ..........