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Typical Job ad below for Solihull or nearby locations (shown as example for job requirements and responsibilities):

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Example vacancy only:
Customer Advisor, Outbound Sales Advisor, Customer Service Advisor

Customer Advisor, Outbound Sales Advisor, Customer Service Advisor Solihull, West Midlands £14,000 - £17,000 per year 23 days holiday plus bank holidays Uncapped commission scheme The prospective employer was part of the Arbuthnot Banking Group and was an expanding retail bank based in Solihull, West Midlands.
They currently have exciting opportunities for Customer Advisors to join their brand new Outbound sales dept and sales team at their head office in Shirley, Solihull.
Please note this job for Customer Advisor, Outbound Sales Advisor, Customer Service Advisor was advertised some time ago and is now withdrawn.
1. With a growing portfolio of financial products available including unsecured personal loans, motor and retail lending, current and savings accounts.
2. Working closely with colleagues, the employee will ensure an excellent performance throughout the department. Many opportunities within the organisation. The successful candidate will have worked within a customer services role previously and will be looking to kick start a career in sales.
(N.B. Customer Advisor, Outbound Sales Advisor, Customer Service Advisor is shown for research purposes only.)
Within this role Your job duties will include being responsible for contacting new and existing customers to promote their services and products, identifying customer needs and ensuring that their expectations are exceeded and actively contributing to productivity targets and business standards
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Updated: 31/03/17


24/03 * - Customer Service Colleague    Location: Solihull Jobs

Key points: This job offer: As the voice of the business the employee will be a really strong communicator, providing customer solutions on a first time resolution basis and ensuring ownership of every call. The calls range from usual day to day queries such as change of address right through to balance queries whereby the employee will need to be an successful problem solver and decide any payments on customer balances for their credit cards, loans and buy-now-pay-later agreements. Vacancy responsibilities: Responding to customer queries via telephone, email and letters Providing an excellent level of service to achieve customer service targets Using a variety of software systems to ensure customer account information is correct and accurate Ensuring your knowledge of products, services and policies are up to date If other products are suitable for the customer, meet the customer needs by promoting features and benefits of the added value products and services which will save the customers money and time Skills: Customer driven Excellent customer service practical working experience express, clear, concise and have the right pace and tone Understand the importance of the customer journey Computer literate Excellent verbal and written communication skills Being professional and flexible Positive and self-motivated Adaptable in a fast changing environment hours (working) of Work: We open 7 days a week and work 38.75 hours (working) per week over 5 days out of 7. This will be on a shift rota basis given to you a 4 weeks in advance. Shifts cover occasional weekends, into the early evening across the following opening hours (working):
* Weekdays - 8.30am to 8.00pm
* Saturday - 9.00am to 6.00pm
* Sunday - 10.00am to 4.00pm What are you waiting for? Join a customer focused team with excellent prospects for career development and training ..........

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17/03 * - Customer Service Colleague    Location: Solihull Jobs

Key points: This job offer: As the voice of the business the employee will be a really strong communicator, providing customer solutions on a first time resolution basis and ensuring ownership of every call. The calls range from usual day to day queries such as change of address right through to balance queries whereby the employee will need to be an successful problem solver and decide any payments on customer balances for their credit cards, loans and buy-now-pay-later agreements. Vacancy responsibilities: Responding to customer queries via telephone, email and letters Providing an excellent level of service to achieve customer service targets Using a variety of software systems to ensure customer account information is correct and accurate Ensuring your knowledge of products, services and policies are up to date If other products are suitable for the customer, meet the customer needs by promoting features and benefits of the added value products and services which will save the customers money and time Skills: Customer driven Excellent customer service practical working experience express, clear, concise and have the right pace and tone Understand the importance of the customer journey Computer literate Excellent verbal and written communication skills Being professional and flexible Positive and self-motivated Adaptable in a fast changing environment hours (working) of Work: We open 7 days a week and work 38.75 hours (working) per week over 5 days out of 7. This will be on a shift rota basis given to you a 4 weeks in advance. Shifts cover occasional weekends, into the early evening across the following opening hours (working):
* Weekdays - 8.30am to 8.00pm
* Saturday - 9.00am to 6.00pm
* Sunday - 10.00am to 4.00pm What are you waiting for? Join a customer focused team with excellent prospects for career development and training ..........

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03/03 * - Customer Service Colleague    Location: Solihull Jobs

Key points: Vacancy responsibilities: Responding to customer queries via telephone, email and letters Providing an excellent level of service to achieve customer service targets Using a variety of software systems to ensure customer account information is correct and accurate Ensuring your knowledge of products, services and policies are up to date If other products are suitable for the customer, meet the customer needs by promoting features and benefits of the added value products and services which will save the customers money and time Skills: Customer driven Excellent customer service practical working experience express, clear, concise and have the right pace and tone Understand the importance of the customer journey Computer literate Excellent verbal and written communication skills Being professional and flexible Positive and self-motivated Adaptable in a fast changing environment hours (working) of Work: We open 7 days a week and work 38.75 hours (working) per week over 5 days out of 7. This will be on a shift rota basis given to you a 4 weeks in advance. Shifts cover occasional weekends, into the early evening across the following opening hours (working):
* Weekdays - 8.30am to 8.00pm
* Saturday - 9.00am to 6.00pm
* Sunday - 10.00am to 4.00pm What are you waiting for? Join a customer focused team with excellent prospects for career development and training ..........

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28/03 * - Customer Service advisor    Location: Cheswick Green Solihull Jobs

Key points: the employee will be working with one of the UK #39;s fastest growing property & estate agencies in the UK based at their headquarters in Solihull as a Customer Service advisor. the employee will learn everything about the estate organisationglobal, alongside gaining further Customer Service advisor skills within a very interesting industry. This is an amazing opportunity to join a sensational company, send thinking company that genuinely has a vested interest in the people working for them. the employee will have the following qualities as a Customer Service advisor - 1) A can-do attitude 2) Be able to communicate on all levels 3) Be happy to learn new skills Your role will be taking INBOUND calls as a Customer Service advisor on a day by day basis and consist of the following tasks - A) Booking Viewings for agents. B) Up selling different products. C) Talking to them about the website and guiding them through any issues or walking them through the next process. D) On occasion dealing with complaints. In return you get great career prospects with a genuine opportunity to earn in the region of twenty, to twenty five thousand in your first year of working for them as a Customer Service advisor, along with a global class training programme and more importantly surrounded by a great team. If you think you would like to join a company with such great benefits then dont hesitate to contact the team on - (Apply online only) - choice 1 Or click make an application today and one of the team will take your application to the next step of becoming a Customer Service advisor with the UK #39;s fastest growing estate organisation ..........

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31/03 - Asda jobs in Solihull

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20/03 * - Personable Customer Service Administrator    Location: Solihull Jobs

Key points: As a candidate, are you an experienced Customer Service Administrator who takes great pride in providing an excellent personable service? Would you like to work for a nationally renowned and vibrant business that recognises and rewards hard work and loyalty? We have an exciting opportunity to join a close-knit team as a Customer Service Administrator in sensational Solihull based offices. As a Customer Service Administrator, your role will involve liaising with clients on a weekly basis to manage their orders; so a warm and confident temperament alongside a polished and express telephone manner is called for. For this role, the employee will need to be always one step ahead of the game, spotting opportunities to cross sell other client services. With at least 12 months experience in an customer focussed sales role, the employee will have an established track record of managing client and customer queries, upselling on products, and exceeding targets. the employee will have excellent customer service skills and the skillto build relationships with corporate clients over the phone with ease. With excellent IT and administration skills, the employee will be comfortable dealing with client information on CRM systems, ensuring accuracy and attention to detail at all times. the employee will have earlier work experience working in a fast paced environment, with the skillto work under reasonable pressure to meet targets; the employee will also need experience working in a telephone based role where the employee will have spotted opportunities for further client account development. In return, this exciting chance has a competitive salary, target driven bonuses and a sensational benefits package. SimkissGuy Recruitment is acting as a recruitment organisationfor the purpose of this vacancy. We are an equal opportunities employer who welcomes applications from all. We will be in touch within 3 working days if we would like to discuss your CV and experience further. If you do not hear from us within that time then you have unfortunately been unsuccessful in your application for this particular vacancy. We would welcome further applications from you for roles that may be more suited to your skills and experience ..........

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Asda jobs in the area of Solihull

03/03 * - CUSTOMER SERVICE    Location: Solihull Jobs

Key points: CUSTOMER SERVICE ADVISOR 37.5 hours (working) Weekdays Must be flexible to work 7.5 hour shifts between 7am and 6pm Shirley, Solihull Up to £17500 plus bonus, excellent benefits and parking Experience in a customer service/ sales support role? Used to working to KPI's, SLA and targets in a busy environment. seeking to employ your next challenge? Excellent communicator, good at building rapport? Seeking a role where you're pivotal to the success of the team? We're delighted to be supporting the recruitment of a full time, permanent Customer Service Advisor to work within the Sales and Service team of this established company based in modern offices. As a Customer Service Advisor on a daily basis you'll be in receipt of tasks to resolve customer queries. Calling currently trading business clients to discuss discrepancies and delivery issues etc. You'll have great communication skills as you'll be building rapport with customers over the telephone. You'll take pride in building and maintaining strong relationships with them and also the Supply Chain Partners. No doubt you'll have experience in a similar Customer Service role and maintaining a customer database and familiar with Excel and have expertise in dealing with orders. You'll enjoy contributing to the success of the Sales and Service Centre team in helping to resolve potential issues. Attention to detail to ensure that the orders are processed correctly and logistical arrangements are set up efficiently. Is this you... do you have these skills, possess a great telephone manner and seeking a new challenge in a role where you'll be part of a lively and busy Customer Service Team? If you are interested then apply immediately with your up to date CV. *Closing date for applications Friday 17th March 2017
* We will carefully consider your details and tell you within 48-hours (working) if your application is to be progressed. If you do not hear from us within this time frame it indicates that we have received candidates with an exact match to our client's requirements. Please do apply for future roles that match your skills and experience - or if you are already registered with PLUM PERSONNEL, Contact us directly to discuss this role. Plum Personnel is a well-established and independent organisationbased in the heart of Solihull. We are totally committed to customer service and the principles of diversity in the workplace. Our selection process is always based on your relevant skills, potential and achievements for the role advertised ..........

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10/03 * - Enthusiastic Customer Service Advisor    Location: Solihull Jobs

Key points: As a candidate, are you an experienced Customer Service Advisor who can consistently give excellent support to your customers? As a candidate, are you seeking to employ a position where you can play a vital role within a national firm, who pride themselves on providing an un-paralleled service? We have an exciting opportunity for an enthusiastic Customer Service Advisor to join a prestigious Birmingham based firm. This role will involve steady communication with internal and external stakeholders, so the skillto build and develop relationships is absolutely crucial, as is a warm and confident temperament. For this role, the employee will need to always be one step ahead of the game and always willing to turn your hand to anything called for. A proactive and up-beat temperament will allow you to growwithin this role. In a role where identifying potential opportunities to develop business is key, the employee will need to be comfortable with building relationships and proactively solving problems that may arise. the employee will be able to consistently give excellent customer service and be comfortable managing your workload and responsibility in a fast paced environment. the employee will have earlier work experience working in a busy call centre environment, with the skillto work under reasonable pressure to meet tight deadlines; the employee will also need experience liaising with customers and maintaining strong relationships. In return, the employee will receive a competitive salary, an excellent benefits package, and the opportunity to work in a prestigious Birmingham based firm. SimkissGuy Recruitment is acting as a recruitment organisationfor the purpose of this vacancy. We are an equal opportunities employer who welcomes applications from all. We will be in touch within 3 working days if we would like to discuss your CV and experience further. If you do not hear from us within that time then you have unfortunately been unsuccessful in your application for this particular vacancy. We would welcome further applications from you for roles that may be more suited to your skills and experience ..........

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28/03 * - Customer Service Advisor    Location: Royal Leamington Spa Warwickshire ... Jobs

Key points: Customer Service Advisor Arbury Motor Group is a West Midlands multi award winning dealer group, currently representing Citroen, Fiat, Nissan, SEAT, Skoda and Peugeot brands. We require a Customer Service Advisor who is able to deliver exceptional customer service. If you are seeking to employ an exciting, rewarding and fulfilling long term career whilst working for a very well respected independent dealer group in the West Midlands then this could be the job for you. What we're seeking to employ The Service Advisor role is one of the busiest and most critical roles in our Dealerships. the employee will be the relationship manager between the customer and the workshop, ensuring our Customer Satisfaction levels are exceptional. Therefore, we are seeking to employ an exceptional individual with excellent inter-personal skills as well as time management and organisational skills to ensure the efficient booking and servicing of customer vehicles. the employee will be enthusiastic and a great team player with exemplary conversational and communication skills and the skillto sell extra products and services to our customers. We are seeking to employ individuals who possess the following attributes: - exceptional Personal Presentation - Exceptional Time Management and Organisational Skills - Good Literacy & Numeracy Skills - exceptional Customer Focus - exemplary conversational and communication Skills - IT Literacy - Influencing and Selling Skills Role & Vacancy responsibilities The key responsibilities of this role are as follows: Customer Satisfaction (CSI): To take responsibility to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average by building trust, communicating well and exceeding customer expectations. To give a quality of service that means Customers would not consider using our competitors. Maximising Profit Per Customer Visit: Product Sales: To actively and professionally promote all ancillary products to achieve targets set by your Manager every day. Up Sell: To actively promote and fully explain the value of extra work to customers to ensure you maximise the profit generated from the service while maintaining the bond of trust. Data Quality: To accurately and vigorously collect, manage and input all customer contact and vehicle data into the ADP Drive system to maximise the quality and content of the customer database. Customer Follow-up: To keepcontact with and follow up every customer of the department to ensure they were completely satisfied, their expectations were met, any issues are addressed and their custom retained. If you are genuinely interested in joining our company and can demonstrate the above we would be very interested to hear from you ..........

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17/03 * - Customer Service Administrator    Location: Saltley City and Borough of Birmingham ... Jobs

Key points: Scope: To give professional administration support within the Public Sector division. Ensure that we achieve the highest levels of internal and external customer service and satisfaction. give administrative and customer care support between us and our schools and each depot. Liaise successfully between the central Buyer and the Depot Managers with regard to fresh produce supplied into schools. Main responsibilities: • Liaise with approx. 6500 plus primary schools to insure their needs are met. • Liaise with our Depot Managers in Birmingham, Chesham, Marden and Peterborough focusing on selected depots. • Be prepared to visit SFVS depots supporting the Depot Manager as called for keepaccuracy of all databases. o Pupil numbers. o Inset Days. o Closure days. o School central contact logs o Daily delivery performance o check10am school consumption. • keepday-to-day telephone contact with schools whilst following agreed protocols logging all issues, complaints and resolutions • give absentee cover within the public sector team • Carry out routine administration tasks (filing, photocopying etc.) The above duties and responsibilities are not exhaustive and you may be asked to carry out other tasks, within your capability which the management deems necessary for the efficient running of the division. called for knowledge, skills and abilities: • earlier customer service practical working experience called for. • Strong phone contact handling skills and active listening • exemplary conversational and communication skills • Customer focused – Establishing successful, professional relationships with all customers, suppliers and colleagues. • Be proactive in the promotion of kidsfruit and healthy eating. • Must have good numeric and literacy skills both verbal and written. • Fluent in English • Have a good understanding of Microsoft Office Package. • Self-motivated, must be capable of using own initiative and working to tight deadlines. • 40 hour week with one hour lunch break. • Be comfortable in a pressurised working environment. • Target orientated against mutually agreed deadlines and performance • Be able to work during all school terms for each depot and be flexible at the start/end of each term • Out of term time carried out all reasonable tasks assigned by Business Unit Manager • managecomplaints, give appropriate solutions and alternatives within the time limits; follow up to ensure resolution Training to be given: • QA Fresh Produce including tasting • NAV • SFVS Database • Route training alongside one of our drivers including chaperoning drivers where we have identified poor service trends • Customer Care • Reporting methodology against the agreed Customer Care KPI’s ..........

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13/03 * - 5 x Customer Service Advisors    Location: Sutton Coldfield City and Borough of Birmingham ... Jobs

Key points: The prospective employer, a successful and expanding company based in Sutton Coldfield are looking to recruit 5 Inbound Customer Service Advisors on a 3 month contract. These roles are to start immediately. Duties to include but are not limited to: • Handling inbound calls from existing customers • Dealing with a wide variety of queries • Responding to customers queries • Updating in house database with accurate information Key Skills: • skillto communicate confidently at all levels • IT literate The ideal candidate will be self motivated and target driven with the skillto work under reasonable pressure at busier periods. Working hours (working): 35 hours (working) per week – Monday – Friday 9:00 am – 5:00 pm Salary: £16, 000 ( pro rota ) Please send your details and CV if you feel you have the necessary skills and attributes to be successful in this role. nb; due to the high volume of CV’s we receive if you have not had a response to your application within 5 working days assume on this occasion you have not been successful ..........

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08/03 * - Senior Customer Service Advisor    Location: Birmingham Jobs

Key points: As a candidate, are you seeking to employ a position where you can be involved in the day to day running of a team? Do you enjoy coaching and supporting individuals? Have you experience dealing with objections and complaints? This role would suit motivated candidates with a passion for resolving customer escalations and building relationships with other teams throughout the business. Performance should be important to you and the employee will be driven to achieve your targets. the employee will be able to deal with escalated complex queries and be able to communicate these to our customers The Complaints team operate between (Apply online only) Weekdays and Saturday (Apply online only), the employee will be asked to work between these hours (working). beginning salary £17, 000 per year, rising to £18, 000 following probation. Based in the city centre of Birmingham, location is great for public transport. Vacancy responsibilities:
* give coaching and support to up skill staff to help them to achieve complaint reduction targets.
* Deal with escalated complaints passed through to the department.
* Deputising on occasions in the manager's absence.
* to highlight and apply opportunities to develop and improve skills, seeking help to obtainnew skills and maintaining a record of own development the employee will demonstrate experience of handling complex complaints, exemplary conversational and communication skills and the skillto deal with demanding situations at times. Personal Attributes
* Resilient and able to deal with busy workloads.
* Responsible for team culture and performance.
* Feel passionate about developing people.
* Contribute to building an successful and cohesive team by taking ownership for own performance, maintaining a positive attitude at all times, meeting attendance requirements and being flexible to meet business requirements as the need arises.
* To participate in team meetings, providing a positive contribution.
* Remains calm under reasonable pressure, commands respect, has the confidence of their colleagues and can communicate successfully at all levels. Interviews will take place on 20th and 21st March, this will be a two stage interview, second stage 23rd and 24th March. Search is an equal opportunities recruiter and we welcome applications from all suitably qualified or qualified candidates, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age ..........

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03/03 * - Customer Service Account Manager    Location: Wednesbury West Midlands Jobs

Key points: Customer Service Account Manager in Wednesbury Would you like to work in a Customer Service Account Manager role in the Fast Moving Consumer productsindustry? Have you experience of building relationships with customers to give excellent levels of service, as well as growing sales? If so, then this may be the next career move for you... We are a growing Fast Moving Consumer productscompany, based in Wednesbury and we have an opportunity for an experienced Customer Service Account Manager to join our team. the employee will receive a salary of £18, 000 to £20, 000 per year, with a potential OTE of £21, 500. Alongside this, the employee will receive benefits such as 30 days holiday including the Bank Holidays, free car parking, company pension scheme and the opportunity to work for a well established business within the FMCG industry. Based in Wednesbury, your hours (working) of work will be 40 hours (working) per week, Weekdays, 8:30am to 5:30pm. As the Customer Service Account Manager, the employee will be:
* successfully answering inbound calls and emails from customers within response times
* Proactively contacting existing customers, maintaining and strengthening customer relations
* Dealing with customer queries, providing product advice
* Endorsing the company's products and well known brands, upselling products
* Managing a portfolio of 70-80 customers
* successfully liaising with various departments, including the Account Manager, the Warehouse and sales dept and sales team
* Processing customer orders and arranging deliveries
* Offering customers increased pack quantities, communicating any special offers and promotions available
* Monitoring customer orders, to ensure they have been received for delivery
* Ensuring a high standard of customer service and call quality at all times As the successful Customer Service Account Manager within the Fast Moving Consumer productsindustry, the employee will have:
* earlier work experience of working within a customer service role
* Experience of managing accounts
* The skillto seize opportunities, up and cross selling promotions
* exemplary conversational and communication skills and the skillto work well under reasonable pressure For more and comprehensive information and details, Contact Vicki on (Apply online only) or email ..........

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Asda vacancies in Solihull: Jobs above: 1-12 | 12 Jobs found

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