Typical Job ad below for Solihull or nearby locations (shown as example for job requirements and responsibilities):
Example vacancy only: Customer Services Team Manager
Our Client was a Financial Services company based in the West Midlands, who has been providing leading edge solutions to well-known brands nationwide, continually providing enhanced solutions that meet the demands of a 21st Century service provider. Customer Service Team Manager An exciting opportunity has arisen to work for a forward thinking organisation as a Customer Service Team manager. Please note this job for Customer Services Team Manager was advertised some time ago and is now withdrawn. 1. With over 40 years experience focusing on loyalty, finance and data services throughout the retail, travel and sport sectors, we have gained an enviable reputation, which allows us to help and enhance the services offered to over 200 companies with a customer group of 4 million based nationwide and Europe. 2. The role will be responsible for achieving team commercial objectives of efficiency and cost successfulness, whilst at the same time building and breeding a strong client and company culture where all core values and behaviours are adhered to, ensuring that the team displays these in every aspect of their role by providing aspirational leadership. Many opportunities within the organisation. Key Responsibilities: *Thinks Business To achieve and exceed all KPI's, SLA's, CSI's and Quality targets for service provision to match partner requirements and key internal objectives *Thinks Change Support the recruitment and training strategy of employing people who will deliver our key philosophies, goals and targets, by providing response to recruitment to help selection decisions, ensuring the correct skill sets are recruited successfully manage and communicate business change into the department/centre. (N.B. Customer Services Team Manager is shown for research purposes only.) The purpose of this role was to lead, manage, coach and motivate a team of 12 -15 Customer Services Advisors in a busy, fast moving contact centre; thus ensuring the provision of an end to end, high class service experience via letter, email or telephone Find Reditch or Bromsgrove as well as Solihull jobs on the right.
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Key points: Customer Service Team Manager / Team LeaderCall Centre BasedBirmingham£22, 000 - £25, 000Rotating shifts between 8am and 10pm Monday - FridayThis is an excellent chance to be working with an expanding business in Birmingham in their growing Customer Service Team as a Customer Service Team Manager / Leader. The Candidate will have a real opportunity to shape the team and shape the customer service structure by working together with the Customer Service Manager and supporting the Customer Service Executives.This position is ideal for someone with earlier work experience as a Customer Service Team Manager / Leader within a Call Centre / Contact Centre. The job will act as a senior representative to customers so jobseekers must be fast learning in order to gain the knowledge to become an industry expert.Duties will include:Support the Customer Service Manager to deliver business targets and objectives create a performance-orientated cultureLead a team to deliver individual and team performance targetsMotivate, coach and develop all team members through planned call monitoring and opinionsession'sFacilitate steady team meetings in a meaningful and innovative wayAct as an escalation point for Customer Service and Sales Advisors liaising directly with customers when requiredDemonstrates appropriate service recovery behaviours (I.E. liaise with other departments to resolve customer issues)Anticipate operational issues within the team and develop solutions based on logical reasoning, past precedents and best practiceCoordinate work demands, schedules and loads to make sure maximum productivity as measured through agent availability metricsFollow all performance management guidelines relating to time and attendance requirements as set out in the Employee HandbookFor more and comprehensive information and details on this Customer Service Team Manager / Team Leader role located in Birmingham apply todaySearch is an equal opportunities recruiter and we welcome applications from all suitably qualified or qualified jobseekers, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age..This job was initially submitted as www.totaljobs.com/job/66770064 ..........
Key points: The prospective employer who is an extremely reputable insurance company located in Stoke on Trent, are looking to recruit a number of "Customer Service" and "Sales Advisor" employees to be working with their busy teams.
On a day to day basis the employee will be dealing with customers over the phone and will have the skillto multi task in a complex environment. earlier knowledge of communicating with people at different levels and the skillto learn and develop through continuous training and support, to make sure you are providing a first class service will be expected for this role. Duties and responsibilities will include:
- Taking a variety of calls from new and existing customers - Identifying and maximising all relevant sales opportunities - Ensuring that all customer needs are met - Explain choices, options and recommendations available to your customers
This is an incredible opportunity to start a career within a company that has experienced year on year growth.
Salary starts off at £14, 500 which will increase in intervals over an 18 month period.
An attractive OTE is available for the Sales Advisor positions.
Hours of work are on a shift basis, 38.5 hours between the hours of 8am and 8pm Weekdays and 2 out of 3 Saturdays.
Benefits for you:
- Free parking - 24 days holiday - Car leasing scheme - Company pensions - Support in achieving qualifications - Family health plans - Dress down Fridays - Internet Cafe and Pool tables - Discounted food in our on-site restaurant - Discounts with major retailers - Subsidised gym membership
The Candidate will begin your employment with a great six week induction / training programme, if you feel that you have the right skills to be successful in this role and want to work for a company with a clear purpose and values apply today.
This vacancy is being circulated and advertised on behalf of Appointments Personnel who are operating as an employment agency. £14500 pa ..........
Key points: A Customer Service Specialist is necessary on a temporary basis to give customer service advice and support. The Customer Service Specialist role will be located in Bourneville and will give customer service support on a daily basis for a manufacturing organisation. The Customer Service Specialist role is a temporary assignment lasting for six months, with a possibility for extension and is offering an hourly rate of up to £10.79 for the following skills/experience:
Manage, process and optimise customer orders within a fast paced supply chain environment Processing manually transmitted orders via the SAP system Answering phone queries Basic excel capability and reporting skills Data analysis Customer relationship management
The ideal jobseeker for this new vacancy will have:
A background in one of the following industries: Customer service, Retail, Supply chain or FMCG GCSE Level qualifications Customer service/retail/supply chain experience
This Customer Service Specialist role is the moving quickly, so do not hesitate in applying for this new vacancy vacancy offer. If you have any questions about this role Contact Sarah Gilbert of Jonathan Lee Recruitment - [Phone number removed] - [Email address removed]
Your CV will be forwarded to Jonathan Lee Recruitment, an established and leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Contracts are those of an Employment Business. £8 - 11 per hour ..........
Key points: Job Title: Customer Experience Creators Job offer is situated in Tamworth, West Midlands Remuneration is up to £17, 000 dependent on experienceHours: 37.5 shift hours per week Monday - Friday 8am - 6pm. No weekends or eveningsJob Role:Looking to make a splash in your career? How about joining one of the largest bathroom suppliers in the UK?When it comes to showers and taps, they're the experts. They've been supplying brassware to homes, hospitals, hotels and more for over Thirty Five years and their dedication to great products and sensational customer service has helped them rocket to the top of the UK market.The company is now looking to recruit a Customer Experience Creators to be located in their head office in Tamworth.Key Vacancy responsibilities:You'll be a vital member of our team that have our customers at heart. Every day is different but you'll be responsible for things like resolving issues by phone/email to taking their orders.Key Requirements:Customer service experience is great but not required. What's more important to the company is that you're an enthusiastic and organised person with the drive and passion to create exceptional customer experiences.The Candidate won't be working evenings or weekends as their hours of work are between 8am and 6pm from Weekdays and the salary on offer is up to £17, 000.To apply click on the make an application today link attaching your full CV and Covering Letter.Candidates with the experience or relevant job titles of Customer Services Executive, Customer Service Representative, Inbound Sales Advisor Appointment Booker Customer Support, Client Service, Incoming Sales Executive, Customer Services, Customer Assistant, Customer Aid Customer Service Consultant, Customer Service Administrator Business Support, Customer Service Advisor Customer Services Officer may also be considered for this role..This job was initially submitted as www.totaljobs.com/job/66616927 ..........
Key points: A highly successful distance learning organisation located in Birmingham (close proximity to the NEC), have a motivating and challenging job opportunity for an assistant Customer Service Adviser.
Working from a modern busy office, duties will include:
- Answering phones and dealing with existing student enquiries - Order dealing with - Dealing with suppliers - Supporting the Sales and managers and management personnels with a variety of general office administration tasks - Providing an exceptional level of Customer Service
An excellent phone manner is necessary for this new vacancy vacancy offer with a calm, professional and highly organised approach. Candidates must be able to show a good team ethic, as well as the skillto do under a minimum of supervision. A solid knowledge of Microsoft Office packages is sought.
The required training will be provided but Customer Service and/or office experience is preferred. Candidates must possess good numeric and written conversation discuss issues and skillto positively interact.
The working hours of work are Weekdays, 9.00 - 5.30pm. Due to location own transport would be beneficial.
The salary for this new vacancy vacancy offer is £12, 000PA with Twenty days holiday plus bank holidays. Subsidised medical cover is also available. £12, 000 ..........
Develop your career as a Customer Service Officer with an organisation that puts the needs of its customers and its people at the heart of every decision it makes. We're going through a big transformation at The Co-operative Bank - join us and enjoy the support and opportunity to grow and reach your full potential.
Your focus is on customer service, customer service, customer service. We want every interaction you have with our customers to be a positive one. For you to operate as our branch host, happy to give advice, guidance and exceptional customer service to every customer who approaches your counter. You'll extend the same courtesy to every customer you speak to over the phone or by email too.
As a key point of customer contact for all cash related queries and enquiries, you'll be qualified at building customer relationships and be really approachable. Able to process transactions in a timely, efficient and accurate manner you'll also understand how to match and promote products and services to both new and existing customers' needs.
As well as having clear financial and operational goals in place, we're also a true leader when it comes to addressing the issues our customers feel most passionate about. Whether that's human rights, supply chains, animal welfare or working conditions, it isn't just about complying with the law or having an equal opportunities policy in place it's about being fair and socially responsible in everything we do - for our customers, our people and the global we be situated in.
That's what we can offer you - a firm belief in doing what's right in a place where you can feel genuinely proud to work, grow and develop. £0.00 pa ..........
Key points: 37.5 - Weekdays 9-5a motivating and challenging job opportunity for a person with outbound experience to be working with a Business Development Executive team with an initial, targeted customer service role. The Candidate will get the opportunity to work for a send thinking and industry leading organisation. The ideal jobseeker for this new vacancy will be: Target driven with a background in a role making steady outbound calls able to work on your own with the skillto also work as part of a co-ordinated group Excellent business social skillsDesirable skills & experience: Minimum 2 years outbound phone experience Proven results within a target driven role.Confident and engaging communicator With all necessary training and development provided the employee will be asked to upsell existing customers and book meetings for business managers. The Candidate will be working with the business development team to help maximise opportunity and win new business.In return the employee will be working in a well-established and supportive team, with an excellent working environment and generous benefits package. If you have the right skills and are seeking to employ and looking for an exciting new role make an application todayPLEASE NOTE THAT ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED DUE TO THE HIGH VOLUME OF CVs BEING RECEIVEDThis vacancy is advertised on behalf of Quattro Recruitment who operate as an employment business/agencyContact Will in the Leamington Spa office with any questions.This job was initially submitted as www.totaljobs.com/job/66672261 ..........
Key points: Customer Service Sales Assistant - Sports / Sales
Sporty? Competitive? Want more out of a customer service or sales job? We are a fast paced team needing extra customer service and sales superstars due to recent hype around our company We are a start-up event marketing company focused on driving real results for all of The prospective employers.
We help The prospective employers find new customers thorough face to face interactions at events. This enables The prospective employers to do what they do best, while we do what we do best This is a great opportunity to be working with a brand new powerhouse in the industry, in a fun and exciting customer service / sales role.
We are seeking to employ and looking for those who are 18 and over who can easily commute to the Birmingham city Centre and are passionate about providing excellent customer service with the chance to progress within a fastly growing company.
We are only looking for full time team members right now, with weekly pay averaging around £350-£450. Full training is provided so no experience is necessary to make an application
If you are seeking to employ and looking for an exciting retail environment, with a strong and supportive team, awesome travel opportunities within a stable career path then this may be the perfect role for you.
Customer Service Sales Assistant responsibilities involve:
- Leading retail event promotions - Front line customer services - Sign up / register new customers for The prospective employers - Applicant must be 18 or over and be qualified to work in the UK
Must be fluent in English as well as smart appearance as we are representing clients who are recognized globalwide. The Candidate will be self employed and earning on a performance basis, so a self starter approach is important
Customer Service Sales Assistant Applications & Interviews:
Send us a copy of your most recent CV and our team will tell you within the next 2-3 working days to planan initial interview. Due to our high demand take into consideration that only the top jobseekers who are hand selected will be informed to planan interview. Please note that any expenses required prior to the start date of the company will not be covered including the initial and assessment day interview. £15-18k ..........
Key points: FRENCH SELECTION UK French or German Speaking Customer Service Sales coordination, Sales administration, Customer Service, Customer Care, Customer Advisor, French, Quotation, French, German Salary: £15k pa Location: Wolverhampton, West Midlands At commutable distance from Walsall, West Bromwich, Birmingham, Redditch, Shrewsbury, Royal Leamington Spa, Tamworth, Lichfield, Stafford, Telford, Stoke-on-Trent, Derby, M6, A124, A463 Ref: 526BIM VIEW JOB DESCRIPTION > make an application today: Please visit the French Selection UK website, vacancies section, search job reference: 526BIM, Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: The prospective employer is a well established international company Important job duties : To be responsible for the day to day customer support. This job offer: - To deal with enquiries on the daily basis via email or over the phone - To develop and maintain a strong relationship with new and currently trading business clients - To process and follow up orders - To ensure on-time delivery - To translate documentation when required - To be in charge of general administration duties The candidate: - Fluent in English (Written and spoken) - Fluent in French or German (Written and spoken) - previous work experience in Customer Service would be ideal - exemplary conversational and communication and interpersonal skills - Proactive and dynamic personality - Computer literate (Excel, Word, Outlook ) Salary: £15k per year French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom ..........
Full Details.... French or German Speaking Customer Service
Part time Customer Service
Location: Birmingham Jobs
Key points: Customer Services Advisor Permanent Part time 30 hours a month £6.59 per hour A chance has arisen to join a leading financial organisation as a Customer Service Advisor in Birmingham City Centre. The Client are of the countries leading mutual organisations and are now seeking a additional part time customer service member to join the busy team supporting the team of Saturdays About the role *Providing head on customer service in the branch *Generate referrals form your customers regarding products *Make ad hoc outbound calls to members *Ensure a high level of branch based customer service *Be a knowledge champion of products and services available. *Ensure all customers are treated fairly in accordance with the FSA About you *customer service practical working experience is required *Experience of up selling and cross selling and lead generation desirable *Good IT skills *GCSE standard or equivalent *Good numeracy and communication skills both written and verbal *A knowledge of the FSA would be beneficial Adecco is am equal opportunities employer ..........
Key points: My Global clients Customer Service team has grown excellently over the past year and needs a Customer Service Supervisor to help the team, hold client reviews and to manage a specific set of key accounts and the customer services activity which supports them, with the ultimate objective of improving service to the key customers. PLEASE ONLY APPLY FOR THIS JOB IF YOU HAVE EXPERIENCE IN A TRANSPORT CUSTOMER SERVICE TEAMThe Customer Service Supervisor will be supported by a team who will manage the daily Customer Service processes for these Key Accounts. The Customer Service Supervisor is the first point of escalation for their team. To manage a specific set of key accounts through use of Account Planning and formal Account Management processes To be the primary day to day contact for the customer. To attend all customer service reviews and meetings. Responsibility for resolution and reporting of all Customer Service issues related to these accounts.Aim to combineCustomer Services with all other parts of the Network through continuous constructive response.Manage KPI for return of POD's To collate and send weekly KPI reportsEstablish relationships and open communication with key customer contacts with the out bases and with subcontractors.PLEASE ONLY APPLY FOR THIS JOB IF YOU HAVE EXPERIENCE IN A TRANSPORT CUSTOMER SERVICE TEAM.This job was initially submitted as www.totaljobs.com/job/66755813 ..........