Typical Job ad below for Solihull or nearby locations (shown as example for job requirements and responsibilities):
Example vacancy only: Customer Services Team Manager
Our Client was a Financial Services company based in the West Midlands, who has been providing leading edge solutions to well-known brands nationwide, continually providing enhanced solutions that meet the demands of a 21st Century service provider. Customer Service Team Manager An exciting opportunity has arisen to work for a forward thinking organisation as a Customer Service Team manager. Please note this job for Customer Services Team Manager was advertised some time ago and is now withdrawn. 1. With over 40 years experience focusing on loyalty, finance and data services throughout the retail, travel and sport sectors, we have gained an enviable reputation, which allows us to help and enhance the services offered to over 200 companies with a customer group of 4 million based nationwide and Europe. 2. The role will be responsible for achieving team commercial objectives of efficiency and cost successfulness, whilst at the same time building and breeding a strong client and company culture where all core values and behaviours are adhered to, ensuring that the team displays these in every aspect of their role by providing aspirational leadership. Many opportunities within the organisation. Key Responsibilities: *Thinks Business To achieve and exceed all KPI's, SLA's, CSI's and Quality targets for service provision to match partner requirements and key internal objectives *Thinks Change Support the recruitment and training strategy of employing people who will deliver our key philosophies, goals and targets, by providing response to recruitment to help selection decisions, ensuring the correct skill sets are recruited successfully manage and communicate business change into the department/centre. (N.B. Customer Services Team Manager is shown for research purposes only.) The purpose of this role was to lead, manage, coach and motivate a team of 12 -15 Customer Services Advisors in a busy, fast moving contact centre; thus ensuring the provision of an end to end, high class service experience via letter, email or telephone Find Reditch or Bromsgrove as well as Solihull jobs on the right.
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Key points: A great opportunity has arisen for a Customer Service Coordinator to be working with a busy team, working for a global company, located in Solihull. The duties for this role will consist of but are not limited to:Proactively monitoring and dealing with ordersAccount Management for a number of contracts whilst developing key relationships with customersManaging and resolving queriesComplaints resolutionLiaising via phone and e-mail with customers and internal staffAdhoc duties within administration and other areas in order to meet the needs of the business.The salary for this new vacancy vacancy offer is £17, 500 per year you will also have Twenty Five days annual leave (plus bank holidays), access to free parking and free refreshments. The ideal jobseeker for this new vacancy will have earlier office based customer service and administration experience, excellent planning and conversation discuss issues and skillto positively interact. The Candidate will also have a positive, flexible approach with excellent organisational skills.If you a confident team player and familiar with Microsoft office applications with the drive to go the extra mile for customers then I would like to hear from you today.PLEASE NOTE THAT ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED DUE TO THE HIGH VOLUME OF CVs BEING RECEIVEDThis vacancy is advertised on behalf of Quattro Recruitment who operate as an employment business/agencyIf you are interested in this role apply today if you have any queries Contact Laura in the Leamington Spa office..This job was initially submitted as www.totaljobs.com/job/66398163 ..........
Key points: Customer Service Administrator - Shirley£8.00ph This is a temporary role currently until the 30th September but with potential to be extended past this date.Do you thrive from solving customer queries? As a jobseeker are you confident in caring for customers and dealing with requests? Do you enjoy problem solving and doing so in a friendly manner? Have you earlier administration experience? We have a motivating and challenging job opportunity to be working with a forward-thinking company situated in Coleshill. If you love working in an determined friendly and proactive environment, you'll be right at home as part of this enthusiastic and competitive team Benefits:28 days holidayFree parkingAs the Customer Service Administrator you'll be expected to make sure that every customer receives the same level of care and response, you yourself would expect. To deliver that you must be able to show: must have earlier customer care and administration experience within an office environmentexperience of the logistics, construction engineering or maintenance industry would be an advantage skillto work confidently with all levels of staff in various departmentsconfident in problem solving and managing difficult conversations Vacancy responsibilities: general administrationmanaging written communicationfrom customers into the officehandling initial calls to the team from customers or internal departmental contacts If you're passionate about delivering a high-quality personal service, no matter the query or enquirer then this is for you, don't hesitate, apply today.This role is to start on Wednesday 24th August 2016.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment organisationwhen introducing jobseekers for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.Why not listen to some of the inspiring stories from our jobseekers and their one piece of career advice. It's just a few of the thousands of people who have found success in their working lives with Randstad. Visit www.randstad.co.uk/how-i-became to find out what you could become.. This job was initially submitted as www.totaljobs.com/job/66415828 ..........
Develop your career as a Customer Service Officer with an organisation that puts the needs of its customers and its people at the heart of every decision it makes. We're going through a big transformation at The Co-operative Bank - join us and enjoy the support and opportunity to grow and reach your full potential.
Your focus is on customer service, customer service, customer service. We want every interaction you have with our customers to be a positive one. For you to operate as our branch host, happy to give advice, guidance and exceptional customer service to every customer who approaches your counter. You'll extend the same courtesy to every customer you speak to over the phone or by email too.
As a key point of customer contact for all cash related queries and enquiries, you'll be qualified at building customer relationships and be really approachable. Able to process transactions in a timely, efficient and accurate manner you'll also understand how to match and promote products and services to both new and existing customers' needs.
As well as having clear financial and operational goals in place, we're also a true leader when it comes to addressing the issues our customers feel most passionate about. Whether that's human rights, supply chains, animal welfare or working conditions, it isn't just about complying with the law or having an equal opportunities policy in place it's about being fair and socially responsible in everything we do - for our customers, our people and the global we be situated in.
That's what we can offer you - a firm belief in doing what's right in a place where you can feel genuinely proud to work, grow and develop. £15015.00 - £16300.00 pa ..........
26/08 - Shop assistant Location: West Midlands Coventry Midlands Warwickshire ... Jobs
Key points: We are a busy fishing tackle shop in Coventry so customer service skills are vital. The job involves serving many people, re-stocking shelves, answering and making phone calls, emails etc. Basic IT knowledge would be needed. Knowledge of fishing or experience in sales would be preferred. £18-22k ..........
Job offer is situated in Fenton Stoke on Trent Remuneration is Excellent Basic + bonus The company benefits are Private Health care, Pension and Save as you earn schemes (after qualifying period) Job Type: Permanent, Full Time
About us Barkers fencing are a market leading company, manufacturing high performance fencing products to suit every application.
A unique start-to-finish package with on-site manufacturing, galvanizing and a state-of-the art powder coating plant on one site, plus a team of qualified and experienced professionals whose attention to detail, quality and service is unrivalled in the industry.
TRAINEE INTERNAL SALESPERSON We are seeking to employ and looking for a highly motivated Trainee Sales person to be working with our successful Sales team. Based at our office in Stoke on Trent, The right jobseeker for this new vacancy must be articulate and be able to communicate with all types of people.
It is also important that you possess high levels of energy/drive to achieve required goals. Experience isn't required we offer full training and support.
All we ask is that jobseeker's possess:- Basic computer skills (excel/word) required A good understanding of mathematics
If you are seeking to employ and looking for a demanding, exciting and rewarding career this new vacancy maybe for you. As well as excellent training, the employee will be given the chance to earn commission and potentially have a sensational career with Barkers.
To apply, upload your CV with a brief cover letter today
Key points: Key Account Coordinator / Customer Service Agent
Days: Monday - Friday
Remuneration is £19 - 23k depending upon experience
Job offer is situated in Redditch
a motivating and challenging job opportunity has arisen for a Key Account Coordinator / Customer Service Agent to be working with our fastly expanding customer service team, located in Redditch, Worcestershire.
The Candidate will be the key contact for nominated Accounts and end destination. The Candidate will ensure exemplary conversational and communication exists between all parties and to expect problems and solve them, ensure all relevant account details are kept up to date and accurate, to checkperformance of the account and allow profitable growth and customer retention providing updates through weekly calls, monthly review meetings and quarterly performance and ideas meetings.
All you need to be applicable for this new vacancy vacancy offer is to have some phone based customer service experience, any earlier account management experience would be highly advantageous but not required.
We are looking to hire ASAP so if you meet the above criteria then make an application today Market related ..........
Key points: Export Customer Service £18, 000 - £19, 000 per year Stoke on Trent, ST5
The purpose if this role will to take receipt of and dealing with of orders domestic and export/import, ensuring that customer requirements are met and providing compliant documentation. The jobholder has responsibility for ensuring that he/she works to the agreed departmental processes in order to give excellent customer service whilst still complying with local regulations. Giving commercial support to both customers and sales managers in e.g. handling offers and ensuring information flows.
The main responsibilities of this role will be:
- Communicates with customers to make sure order entry and amendments are carried out according to customer requirements and verifies order information to make sure correct and compliant documentation is issued. - Communicates with internal departments and external companies to make sure that orders are dispatched in line with customer requirements whenever possible. - Updates systems and shipment files to make sure the work trail can be audited if required. - Accepts and logs (CRM) external complaints and provides response after investigation by the QA Manager. - Provides commercial support including, but not limited to preparing, sending and following up offers and samples to customers. - By having application- and product knowledge and actively seeking information be the one-stop-shop for all the answers, informing both customers and sales managers.
The ideal jobseeker for this new vacancy for this role will have technical skills such as knowledge of ERP systems, knowledge of Export and Import.
If you have any questions about this role, call Clare at Meridian on:....
To Apply for this role, send your details and CV to:.........
Meridian Business Support is acting on behalf of The prospective employer as a Recruitment Agency. £18k - £19k pa ..........
Key points: Customer Service & Sales: No Experience Needed
Pro Uk Consultants are seeking to employ and looking for enthusiastic people in Birmingham to be working with their sales team. No earlier sales experience is necessary as we are ready to coach and develop you in all aspects of our business and clients, but earlier customer service/sales experience is an advantage.
Successful jobseekers will
- Have great customer service skills
- Be looking for a new challenge
- Be focused towards hitting sales targets
- Be a team player
We're looking to help The prospective employer in the telecoms industry increase their market share and brand awareness throughout the Birmingham area We give new customers for them on a daily basis through event- based set ups at places with heavy foot traffic. This allows us to explain their options clearly, answer questions and complete necessary sales contracts.
earlier work experience involving customer interaction (such as retail sales, customer service, waiting, bar work, etc.) can be beneficial, but we're simply looking for people that:
- Are over 18 years of age and qualified to work in the UK
- Can commute to Birmingham City Centre on a daily basis
- Are willing to work hard and are driven to achieve success
- Have a positive attitude and are generally optimistic
- Want an opportunity to grow personally and professionally
Earnings and growth are based on your performance and we offer daily product training & ongoing guidance and support because each individual's results contribute to the company's success as a whole. As a compliment to The prospective employers' traditional forms of mass media advertising we are able to obtainnew, profitable customers on the spot on a daily basis through our face-to-face sales & marketing campaigns.
So if you strive for progression like to joinfun with a professional attitude apply today
All jobseekers must be at least 18 years of age and able to interview within 3 business days. In an effort to find the right people to represent The prospective employers and help growour industry, we routinely invite people to spend a full unearned day at one of our events observing our sales operations. £250-450 per week (OTE) ..........
Key points: Job title: Customer Service Representative
Job offer is situated in Droitwich
Remuneration is £Competitive + Healthcare + Pension
Kimal are an inventive, pioneering and innovative and trusted developer manufacturer and supplier of customised procedure packs and vascular access devices for use across a range of clinical departments. As a proudly independent company, our responsiveness and agility, combined with strong partnership and collaboration ethos, make us a supplier of choice to health organisations the global over.
We are currently looking for a Customer Service Representative who will be the first point of contact for Kimal Plc UK customers, mainly via the phone and e-mail. Receive and process orders to a very high standard. manageenquires and complaints in an efficient and friendly manner ensuring that our customers' expectations are met to a very high standard.
Important job duties and Vacancy responsibilities:
- To process customer orders accurately, receive incoming calls and make outgoing calls to make sure customer expectations are met - Involvement & participation in continuous improvement activities throughout the business functions - give marketing support to include, distribution of product information assist with customer satisfaction surveys and collation of results - Ensure that proactive management of delivery and order information is provided to customers steadyly - Responsible for co-ordinating responses to customer requests related to product information pricing, deliveries, agreements, tenders and quotations - keepa strong line of communication with the manufacturing planning department and the procurement teams across the company sites to make sure timely deliveries of products on time - Developing key relationships with internal and external customers - General administration duties in relation to the vacancy - Dealing with Customer Complaints as detailed by the company guidelines - Produce Back Orders report
The successful jobseeker for this new vacancy will have excellent influencing and conversation discuss issues and skillto positively interact at all levels and able to build and keepsuccessful relationships with other departments and staff throughout the business. They will have high attention to detail and strong problem solving and decision making skills.
Required Qualifications and Experience:
- Proven experience within a demanding Customer Service environment - Confidence and Competence at making external calls and answering inbound calls - IT Literate (Intermediate Level on Microsoft Packages). Good working knowledge of Excel
How to make an application
If you feel you have the relevant skills and experience for this new vacancy vacancy offer click on 'Apply' and complete a short application process. Competitive salary ..........
Key points: A sensational local company is seeking a talented and knowledgable individual to be working with their busy Customer Service department. The Candidate will be the first point of contact for the majority of their customers, both internal and external and you will work alongside the Sales Team to deliver first class service levels.
Primary Duties and responsibilities:
Response time of 24 hours to customer queries Take & process orders from customers accurately Process returns authorisations and credits accurately Reduce incoming calls by providing the correct information on the first call Professionally manageincoming requests from customers and ensure that issues are resolved both promptly and thoroughly Thoroughly and efficiently gather customer information calculateand fulfil customer needs give quality service and support in a variety of areas including, but not limited to, invoice queries, taking orders, delivery errors, tracking shipments, arranging collections and returns. manageand resolve customer queries expeditiously keepa balance between company policy and customer satisfaction in decision making - manageissues in the best interest of customer and the company Continuously evaluate and findopportunities to drive process improvements that positively impact the customer's experience Direct requests to the designated resource Communicate and coordinate with sales, operations, credit and other relevant departments
Accurately process sales orders Accurately process returns authorisation's Accurately process customer credit notes give response on the efficiency of the customer service process
Skills and Abilities:
keepup to date knowledge of all sales projects (promotions, focus points, web) Continually update own knowledge and skills Clear verbal and written conversation discuss issues and skillto positively interact A high degree of enthusiasm and self-motivation skillto work on own initiative and as part of a co-ordinated group Resilience and the skillto cope under pressure Excellent time management and organisational skills Any other duties as required by Management £17, 250 - 17, 500 per year ..........
Key points: Title: Customer Service Advisor / Inbound Call Centre Job offer is situated in Birminham Remuneration is £16, 000 - £22, 000 per year
The prospective employer is looking to recruit a permanent, full-time Customer Service Advisor to be located in Birminham. Starting from £16, 000 to £22, 000 annually.
The Candidate will be Personable, hardworking and have excellent customer service skills. First point of resolution for all inquiries Providing members with advice and guidance on next steps and their on-going journey with the organisation. Developing and maintaining exemplary conversational and communications with other teams and divisions Day to day operational functions relating to the contact centre policies and procedures within agreed Service Level Targets Providing an excellent service to both internal and external customers Respond to all inquiries from all members up to the first level resolution and refer any second resolution calls to other sections across the organisation as appropriate.
Have excellent customer service skills. Have exemplary conversational and communication and listening skills. Be computer literate. Relationship building skills Can do attitude
Requirement and Attributes:
Proven earlier work experience in a customer service role (face to face or in a contact centre). Excellent PC & typing skills. Excellent written and verbal conversation discuss issues and skillto positively interact. Able to work in a team. Good attention to detail. Flexible to work shifts.
Keywords: Customer Service Advisor Call Centre Advisor Customer Services, Customer Service Assistant, Consumer Advice, Customer Service Agent, Customer Service, Inbound Call Centre, Inbound Contact Centre, Contact Centre Advisor Contact Centre Agent, Call Centre Agent. £16, 000 - £22, 000 per year ..........
Key points: Contract Fire and Security are an established and leading provider of fire and security systems. We are looking to take on call centre/customer service ops as soon as possible to be working with our busy help desk team.
We are seeking to employ and looking for individuals with a sound phone manner who are not afraid to answer the phone. Calls will be Inbound and of a high volume.
This role can be quite pressured therefore we are seeking to employ and looking for people who are able to cope with the stress.
If you have experience working on the phone and have no issue with talking to both engineers and clients, deliver your curriculum vitae (CV) to myself and I will be in touch. NEG ..........