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Typical Job ad below for Stoke on trent or nearby locations (shown as example for job requirements and responsibilities):


Example vacancy only:
Inbound Customer Service Advisors

This role involves taking inbound calls from existing customers, ensuring that you provide the highest levels of customer service at all times.
the employee will be expected to be credit checked for this role therefore it was required that you have clear a credit history.
Please note this job for Inbound Customer Service Advisors was advertised some time ago and is now withdrawn.
1. Providing advice, quotations and making changes or additions to existing insurance policies it was required that you have exemplary conversational and communication skills and a background in a customer service role.
2. Salaries range from £12,500 to £15,000 for a 40 hour week with shift patterns including some Saturdays on a rota basis. Many opportunities within the organisation. To join the team or to find out more about this incredible opportunity, call us today or email to make an application.
(N.B. Inbound Customer Service Advisors is shown for research purposes only.)
In return, you'll be guaranteed a great environment to work in plus an attractive remuneration package and many sensational benefits including free parking, subsidised travel, gym and restaurant, bonus schemes and great health and pension packages
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Asda Jobs in Stoke on trent


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Updated: 31/03/17

27/03 * - Customer Service Agents x 32    Location: Stoke on Trent Jobs

Key points: CUSTOMER SERVICE AGENTS - TEMPORARY ONGOING - Starting employment dateS 10th APRIL - £8.35 PER HOUR CUSTOMER SERVICE AGENTS - FRONT AND BACK OFFICE WORK - STOKE-ON-TRENT - CITY CENTRE LOCATION £17, 000 ONGOING TEMP CONTRACTS WITH Starting employment date OF 10th APRIL 2017 MON TO FRI - (Apply online only) Your new company This is an opportunity to join a fresh and exciting joint venture organisation in Stoke on Trent. Waterplus are due to set innovative standards for the water industry. the employee will be working in their brand new office, which has a central location with excellent transport links. Your new role Working as a Customer Service Agent within the customer contact centre the employee will act the point of contact to the business. the employee will have the skillto prioritise workloads and plan you day accordingly. A strong sense of empathy and pro-active thinking will also benefit you in this role. This is a role which is a mix of both front and back office duties. The Candidate must be very comfortable with phone work as well as administration work. What you'll need to succeed the employee will have strong communication skills with a high customer focus, proven track record for showing reliability, dependability and high integrity. the employee will set high standards and drive results. Your job duties will include being responsible for dealing with client's privatedetails and must have strong attention to detail. What you'll get in return This is your opportunity to help shape the environment you work in. The Candidate and your colleagues can help to make this one of the area's most engaging and exciting places to work, by building a real sense of community; the employee will work in a close knit team and help to help each other along the way. If you work hard and ensure their customers receive great service, they will work hard to give you an amazing career in customer service. What you need to do now If you're interested in this role, click 'make an application today' to send an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are seeking to employ a new position, Contact us for a privatediscussion on your career. Hays Specialist Recruitment Limited acts as an employment organisationfor permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed) ..........

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07/03 * - Customer Service Advisor    Location: Stoke on Trent Jobs

Key points: Our Client, who is an extremely reputable insurance company based in Stoke on Trent, are looking to recruit a number of "Customer Service Advisors" to join their busy teams. On a day to day basis the employee will be dealing with customers over the phone and will have the skillto multi task in a complex environment. earlier knowledge of communicating with people at different levels and the skillto learn and develop through continuous training and support, to ensure you are providing a first-class service will be called for for this role. As a "Customer Service Advisor" duties and responsibilities will include:
* Taking a variety of calls from new and existing customers
* Dealing with customer's car and travel insurance queries
* Managing inbound calls successfully
* Identifying the customers' needs and matching suitable products
* Ensuring that all customer needs are met
* Explain choices, options and recommendations available to your customers
* changeto the ethos of the brand and promote it to the customer
* Working within a close-knit team Salary starts off at £14, 500 which will increase in intervals over an 18-month period to £16, 500. hours (working) of work are on a shift basis, 38.5 hours (working) between the hours (working) of 8am and 8pm Weekdays and 2 out of 4 weekends. Sat 9am - 5pm Sun 10am - 4pm Benefits for you:
* Free parking
* 24 days' holiday
* Car leasing scheme
* Company pensions
* Support in achieving qualifications
* Family health plans
* Dress down Fridays
* Internet Cafe and Pool tables
* Discounted food in our on-site restaurant
* Discounts with major commercial retailers
* Subsidised gym membership This is an incredible opportunity to start a career within a company that has experienced year on year growth and that can offer you progression and development. the employee will begin your employment with a great six-week induction / training programme and will have the opportunity to develop into Expert and Senior positions that are advertised internally. If you feel that you have the right skills to be successful in this role and want to work for a company with a clear purpose and values, apply today. This vacancy is being advertised on behalf of Appointments Personnel who are operating as an employment organisation ..........

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03/03 * - Customer Service Executive Office Supplies    Location: Stoke on Trent Jobs

Key points: The prospective employer are one of the leading suppliers of office supplies within Staffordshire, we are seeking to employ an experienced customer service executive with earlier work experience within the office supplies industry Working within a busy open plan customer service and sales department - Speaking with new and existing contacts to take orders, dealing with of all orders and following up with excellent customer service. An element of up-selling and warm sales of new products and special offers. Building strong relationships with contacts to maximise on all orders. Printing off and working from daily reports to calculateback orders, contacting the customers to plansuitable delivery times. Dealing with any customer queries and ensuring full follow up. Applicants should be confident in up-selling and relationship building. Contacting accounts to upsell on special deals, offers, remembering which clients need particular types of stationary. Ideally somebody from a competitor or somebody who has worked previously within the business ..........

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02/03 * - Customer Service Operator    Location: Stoke on Trent Jobs

Key points: Description I am seeking to employ Customer Service Advisors for a company in the financial sector. The role will be taking inbound calls from existing customers, dealing with their enquiries, complaints, and assisting them should they need any special measures putting in place. There will be a small amount of outbound calls to be made just as a courtesy to the client base. The role will also entail having to process earnings, wages, salaryand expenditure checks, affordability assessments, debt management queries and action plans and being in charge of writing and sending letters to customers. The right candidate for the role should poses the following skills: Strong temperament Confident Have basic computer skills and knowledge of MS Word, Excel and Outlook. Have basic customer service skills exemplary conversational and communication over the telephone Have good attention to detail Working hours (working): Monday- Friday between 8-8 but company has flexibility on shift patterns to suit both candidate and business needs. *
* Candidates with CCJ's not accepted due to the business being FCA regulated and dealing with finances**
* Adecco is acting as an Employment organisationin relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer ..........

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31/03 - Asda jobs in Stoke on trent

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15/03 * - Customer Service Advisor    Location: Stoke on Trent Jobs

Key points: Our Hanley based client is seeking to employ 3 part time customer service advisors for their expanding and busy call centre. hours (working) of work Part Time 3pm- 8pm Wed/Thurs/Fri with some flexibility called for. Duties Include: Dealing with customer queries and Data entry. Suitable candidates should have exemplary conversational and communication skills, attention to detail. Financial services background would be ideal but not called for. Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer ..........

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Asda jobs in the area of Stoke On Trent

13/03 * - Customer Service Advisor    Location: Stoke on Trent Jobs

Key points: Customer Service Advisor Location - Stoke On Trent Salary - £14, 500 per year (increasing to £16, 500 per year) hours (working) - 5 days per week (shift patterns between Monday - Sunday - shorter working day on Sunday) The prospective employer is a well known and highly reputable insurance company based in multiple sites across the UK They are currently employing for career driven candidates to join their Customer Service team. As a Customer Service Advisor, the employee will be responsible to delivering excellent customer service to customers that have called in to obtain a quote or have a query on their insurance policy. The main responsibilities of an Insurance Advisor are:
* To manage inbound and outbound calls successfully ensuring customer and business needs are met
* To ensure that you are committed to providing a first class experience to the customer on behalf of the business and brand(s) at every opportunity explaining choices and providing recommendations.
* Ensure standards set by our regulator are maintained, focussing on key areas such as Treating Customers Fairly and Data Protection.
* To be multi-qualified and manageoverflow enquiries from other teams as called for by customer and business demand In return, our client offers a sensational working environment and flexible benefits to suit your needs, including:
* Free Parking
* sensational training and development, including qualifications
* 23 days holiday (option to buy more holiday)
* Subsidised on site restaurant
* Car leasing scheme
* Pool tables and internet cafe on site
* Family health plans - dental and medical insurance
* Subsidised gym membership So if you are looking to work for a company where you can progress your career and give excellent benefits, apply today We have ongoing requirements for individuals who are interested in sales roles, including Sales Consultant, Account Manager, Telesales Executive, Telemarketing Executive, Customer Care Associate, etc. Contact us for more details. (Due to the very high volumes of applications we are currently receiving, with regret we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 10 working days of your application, then presume that you have not been successful on this occasion.) ..........

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17/03 * - Customer Service Advisor    Location: Stoke on Trent Jobs

Key points: Brook Street are currently employing multiple Customer Service advisors. To work in a call centre environment taking inbound Calls in Stoke. As the first point of contact, the employee will immediately set a professional, but friendly impression. Dealing with inbound calls from existing customers the employee will take responsibility to managetheir queries using the processes and procedures all ready in place. the employee will have excellent customer services skills and have a genuine desire to want to assist people. With a pleasant telephone manor, the employee will be enthusiastic in assisting customers resolve all queries. This is a full time role and your hours (working) will be between 8am -8pm Weekdays with a rota for Saturday cover working 38.5hrs per week. We ideally would like to hear from you if you are immediately available. The first stage is a telephone interview and successful candidates will be invited to an assessment day. The Candidate must have strong customer service skills, these could be gained in any industry. To apply for this role Contact us on (Apply online only) ..........

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08/03 * - Senior Customer Service Advisor    Location: Birmingham Jobs

Key points: As a candidate, are you seeking to employ a position where you can be involved in the day to day running of a team? Do you enjoy coaching and supporting individuals? Have you experience dealing with objections and complaints? This role would suit motivated candidates with a passion for resolving customer escalations and building relationships with other teams throughout the business. Performance should be important to you and the employee will be driven to achieve your targets. the employee will be able to deal with escalated complex queries and be able to communicate these to our customers The Complaints team operate between (Apply online only) Weekdays and Saturday (Apply online only), the employee will be asked to work between these hours (working). beginning salary £17, 000 per year, rising to £18, 000 following probation. Based in the city centre of Birmingham, location is great for public transport. Vacancy responsibilities:
* give coaching and support to up skill staff to help them to achieve complaint reduction targets.
* Deal with escalated complaints passed through to the department.
* Deputising on occasions in the manager's absence.
* to highlight and apply opportunities to develop and improve skills, seeking help to obtainnew skills and maintaining a record of own development the employee will demonstrate experience of handling complex complaints, exemplary conversational and communication skills and the skillto deal with demanding situations at times. Personal Attributes
* Resilient and able to deal with busy workloads.
* Responsible for team culture and performance.
* Feel passionate about developing people.
* Contribute to building an successful and cohesive team by taking ownership for own performance, maintaining a positive attitude at all times, meeting attendance requirements and being flexible to meet business requirements as the need arises.
* To participate in team meetings, providing a positive contribution.
* Remains calm under reasonable pressure, commands respect, has the confidence of their colleagues and can communicate successfully at all levels. Interviews will take place on 20th and 21st March, this will be a two stage interview, second stage 23rd and 24th March. Search is an equal opportunities recruiter and we welcome applications from all suitably qualified or qualified candidates, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age ..........

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24/03 * - Outbound Customer Service Adviso    Location: Birmingham Jobs

Key points: My client based in Birmingham has a vacancy for an experienced Outbound Customer Service Advisor to join their team. This is a agreementrole for six months (with the possibility of a permanent role) and the successful candidate will be paid £15, 000 per year Duties: • give advice over the telephone • Outbound calls for cancelled appointments • Outbound calls for booking appointments • General administrative duties • Assisting the inbound call team as and when called for • Maintaining and updating the client database Criteria: • At least six months experience in a contact centre • Excellent customer service skills • exemplary conversational and communication skills • skillto work under reasonable pressure ..........

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13/03 * - 5 x Customer Service Advisors    Location: Sutton Coldfield City and Borough of Birmingham ... Jobs

Key points: The prospective employer, a successful and expanding company based in Sutton Coldfield are looking to recruit 5 Inbound Customer Service Advisors on a 3 month contract. These roles are to start immediately. Duties to include but are not limited to: • Handling inbound calls from existing customers • Dealing with a wide variety of queries • Responding to customers queries • Updating in house database with accurate information Key Skills: • skillto communicate confidently at all levels • IT literate The ideal candidate will be self motivated and target driven with the skillto work under reasonable pressure at busier periods. Working hours (working): 35 hours (working) per week – Monday – Friday 9:00 am – 5:00 pm Salary: £16, 000 ( pro rota ) Please send your details and CV if you feel you have the necessary skills and attributes to be successful in this role. nb; due to the high volume of CV’s we receive if you have not had a response to your application within 5 working days assume on this occasion you have not been successful ..........

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28/03 * - Customer Service Supervisor    Location: Birmingham Jobs

Key points: As one of the UK largest lighting manufacturers, customer service is hugely important. We are seeking to employ a Customer Service Supervisor to help guide the Customer Service team to deliver the best customer service and business results. Your duties will include: - To lead and motivate the customer service office team - Performance manage the team – agreeing KPI’s with the Commercial Manager, checkperformance, and give necessary response - Providing management with successful information that will findareas for improvement - Ensure the team complies with the correct processes and identifies how efficiency/successfulness can be improved - Ensuring the team give the highest possible levels of customer service - Identifies coaching/training/development needs - Offers contact point between the sales office and other departments in the wider business – able to collaborate with them to achieve departmental objectives - managecomplaints when they are to be escalated from the customer service staff To be considered for this role, you must possess the following skills / experience: - Performance management - skillto build and manage teams - History of delivering change/improvement - Customer handling experience - Can demonstrate use of KPIs - Able to examineprocesses - Can explain how analysis has identified areas of improvement - Attention to detail - Strong communication skills - Able to take the initiative – make decisions - Manages pressure The vacancy salary offered with this role is £23 - £25k depending on experience. Along with your salary the employee will benefit from 20 days holiday plus statutory days along with a company pension scheme upon completion of your probation period. Working hours (working) vary slightly between 8am and 5.30pm and are based on a 38 hour working week. If you would like to be considered for the Customer Service Supervisor role, make an application today ..........

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24/03 * - Customer Service Executive    Location: Bournville City and Borough of Birmingham ... Jobs

Key points: Customer Service Executive - £11.55 - £14.49 PH 16 Week agreement An exciting opportunity has arisen to join the a busy sales dept and sales team as a Customer Service Specialist, initially a 16 week contract. Your Duties will be: To act as single point of contact for assigned customer portfolio Ensure that all day to day customer related activities are dealt with in a courteous, accurate and timely manner. Manage escalations for complaints / disputes, manageand resolve issues to ensure maximum customer satisfaction. Support the delivery of Business / Commercial objectives Develop collaborative relationships cross functionally with customers. Work with the Order Fulfilment team to produce relevant KPI information, including root cause analysis and improvement initiatives. Optimize systems, process and ways of working between front office and back office. Applicants should be able to: 1. Own, manage, maintain, develop and improve Supply Chain relationships and processes both internally and externally with customers. 2. Attend customer review meetings and ensure aligned and meaningful KPIs. 3. Pro-actively communicate anticipated shortages to the customer. 4. Work with order fulfilment to ensure establishment of the highest standards of order accuracy, process conformance, and order timeliness across all customer order management processes. 5. Work with the customer, Log Ops, warehouses, hauliers to optimise deliveries. 6. Work with the customers, Log Ops, Hauliers and Warehouses to book in orders to a smoothed delivery profile across the day and week, manage later running loads, delivery failures, cancellations and uplifts. 7. Track the customer conformance to the trade terms agreements. 8.Develop and implement improvement plans. 9. Develop strong relationships with Commercial colleagues to ensure alignment across teams. 10. Influence customer stakeholders, commercial and internal teams to validate forecasts across multiple categories, to meet customer targets. 11. Track consumption vs. forecast during season and major promotions to highlight potential challenges at an early stage. 12. findopportunities for continuous improvement across the supply chain and work with key stakeholders to implement processes and solutions. 13. Drive best practice processes across all customer service teams and represent customers within the wider customer service and logistics function. 14. Support the Senior Customer Service Specialists in the development of Supply Plans with customers. 15. Support the Senior Customer Service Specialist in building a relationship with MBS and measuring their performance to agreed KPIs and SLAs. 16. Support the 7 day a week OTD operation. For further details Contact Ellen Harris at Sarah Harvey Limited, 37 Chandos Street, Leamington Spa CV32 4RL or send your details to ellen at sarahharvey com ..........

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Asda vacancies in Stoke On Trent: Jobs above: 1-12 | 12 Jobs found

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