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Typical Job ad below for Stoke on trent or nearby locations (shown as example for job requirements and responsibilities):

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Example vacancy only:
Inbound Customer Service Advisors

This role involves taking inbound calls from existing customers, ensuring that you provide the highest levels of customer service at all times.
the employee will be expected to be credit checked for this role therefore it was required that you have clear a credit history.
Please note this job for Inbound Customer Service Advisors was advertised some time ago and is now withdrawn.
1. Providing advice, quotations and making changes or additions to existing insurance policies it was required that you have exemplary conversational and communication skills and a background in a customer service role.
2. Salaries range from £12,500 to £15,000 for a 40 hour week with shift patterns including some Saturdays on a rota basis. Many opportunities within the organisation. To join the team or to find out more about this incredible opportunity, call us today or email to make an application.
(N.B. Inbound Customer Service Advisors is shown for research purposes only.)
In return, you'll be guaranteed a great environment to work in plus an attractive remuneration package and many sensational benefits including free parking, subsidised travel, gym and restaurant, bonus schemes and great health and pension packages
Find Lyme or Crewe as well as Stoke on trent jobs on the right.

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Updated: 26/05/17


02/05 * - Customer Service Agent x5    Location: Stoke on Trent Jobs

Key points: Temporary Vacancy Job Title: Customer Service Agent x5 hours (working): Office is operational between 8am - 6pm, shifts will be 8am - 4pm/ 9am - 5pm/ 10am - 6pm Salary: £8.19 per hour Location: Stoke on Trent Candidate Requirements:
* earlier customer services experience both verbally and written
* Good standard of education
* Good standard of PC usage. Job Description: To give a high standard of first contact/routine customer service in a variety of customer facing functions/activities, ensuring all customer contacts are dealt with and answered in a timely, focused manner. Customer Queries: Resolve all routine/standard delivery/collection queries received, meeting customer expectations and updating customer on progress as needed. Refer more complex queries to Senior Customer Contact Advisor or Supervisor as appropriate. Where appropriate, and within specified rules/limits find out Customer compensation/ex-gratia payments/organise free of charge shipments. Database/Record Keeping: Process high volumes of customer-related data, maintaining accurate and up-to-date customer documentation/records and ensuring attention to relevant details at all times. Productivity with Quality: In line with defined business expectations/requirements, keepproductivity/resolution of Customer queries whilst providing a high quality service ..........

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02/05 * - Customer Service Administrator    Location: Stoke on Trent Jobs

Key points: We are employing for Customer Service Administrator positions based in Stoke on Trent. This is a temporary position which will last up to 3 months, IMMEDIATE STARTS AVAILABLE Salary: Minimum wage (Ranging from £7.05 - £7.50 PH) hours (working): Monday - Friday As a Customer Service Administrator duties will include:
* Speaking to customers regarding policies
* Checking information
* Updating the system
* Taking down details
* Providing customer service If this sounds like the role for you, simply apply below This advert is being advertised on behalf of Appointments Personnel who are operating as an employment business ..........

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02/05 * - Customer Service Representative    Location: Birmingham Jobs

Key points: Would you like to work for a renowned organisation in the West Midlands? Do you like problem solving and thinking on your feet? If so this is the perfect opportunity for you This job offer:
* Receiving queries via telephone, webchat, email etc
* First point of contact for corporate staff
* Query handling
* Using initiative to resolve query in the first instance
* Supporting team
* Admin tasks
* Updating records The Person:
* Confident telephone manner
* earlier customer service practical working experience called for
* Excellent Verbal and Written skills
* Available immediately If this sounds like you, apply today Randstad Business Support acts as an employment business when supplying temporary staff and as an employment organisationwhen introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone. Why not listen to some of the inspiring stories from our candidates and their one piece of career advice. It's just a few of the thousands of people who have found success in their working lives with Randstad. Visit (url removed)/how-i-became to find out what you could become ..........

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02/05 * - Customer Service    Location: Birmingham Jobs

Key points: As a candidate, are you an enthusiastic individual with great customer service skills? Have you great teamwork and telephony skills? If so, continue reading and apply today We are currently looking to appoint a Customer Support Adviser to join our clients contact centre based in Yardley, Birmingham. Role Overview (duties could include): · Making outbound calls to book clients in for appointments with the employment advisors and health educators who are based in offices all over the country. · Making 80 - 100 outbound calls per day to clients to give advice and guidance for clients in work, to help them to overcome any issues they have to stay in employment. · Our in-work clients can have a range of challenges such as; mental or physical health issues, budgeting issues, debt issues, drink or drug dependency issues, or they could be seeking to employ help to find alternative work. · Updating our company database system to ensure all case notes are fully up to date and compliant. · Completing re-books for appointments. Handling inbound calls answering queries. Key Skills · earlier Contact Centre experience in a customer service environment (called for requirement) · Strong IT skills · Performance focused · Enjoys working to targets and deadlines · Exceptional timekeeping · Reliability · Strong telephone manner/skills including clear diction · skillto manageconflict · skillto follow processes · skillto overcome objections · Accuracy in data entry · Someone who enjoys learning and has the skillto keep knowledge · Caring and positive attitude · Motivated by helping others and making a difference to the lives of others · Flexible approach and skillto work in a fast-paced environment Randstad Business Support is acting as an Employment Business in relation to this vacancy ..........

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26/05 - Asda jobs in Stoke on trent

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08/05 * - Trainer/Assessor Customer Service    Location: Birmingham Jobs

Key points: Training and Development Officer - Customer Service (nb this position is subject to agreementaward) Full time and permanent Birmingham area £23, 000 - £26, 000 per year CMD Recruitment Ltd are delighted to be supporting a leading National Training provider in their recruitment for a Training and Development Officer - Customer Service. As a Training & Development Officer, the employee will need to advise, teach, guide and support learners to achieve their chosen qualifications on time with a high level of quality, including liaising with the employer on the progress of the learners. Your job duties will include being responsible for maintaining an successful caseload of learners through their apprenticeship journey and allow them to achieve all aspects of their apprenticeship including End Point Assessment. Knowledge, Skills and Experience We are seeking to employ caring people who are passionate about supporting learners through their development journey, our called for requirements are:
* Assessment Qualification (TAQA L3/A1/D32/33)
* Level 3 or above Teaching Qualification
* NVQ (National Vocational Qualification) Level 3 or above in Customer Service
* Level 2 qualification in Mathematics & English
* skillto show a minimum of 3 years occupational experience in Customer Service Desirable
* Level 4 or above Teaching Qualification (Cert Ed, PGCE, CTLLS or DTLLS)
* Quality Assurance Qualification (TAQA L4, V1, D34)
* NVQ (National Vocational Qualification) Level 4 or above in Business & Commerce qualifications
* extra Specialism Specific Qualifications
* Level 2 Functional Skills (English, Mathematics & ICT) the employee will need to be a people person, representing and promoting the client's values to learners & employers. Bringing better to life, taking pride in what you do, doing the right thing, sharing your voice and allowing others to be heard too. Owing to the nature of this position, any offer of employment will be subject to a satisfactory check from the Disclosure and Barring Service. As a Disability Confident and Investors in Diversity organisation, the employer is committed to providing services which embrace diversity and which promote equality of opportunity. We also offer a guaranteed interview scheme for candidates with a disability who meet our minimum selection criteria. If this role sounds of interest to you, send your details and CV to Lesley Price for a privateconversation. INDP ..........

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Asda jobs in the area of Stoke On Trent

28/04 * - Customer Service and Sales Advisor    Location: Birmingham Jobs

Key points: Job role: Customer Service & Sales Advisor Salary: £18, 000 O.T.E £21000 Benefits: Bonus incentives scheme Job Type: Permanent hours (working) of work: 36.5 hours (working) per week - Includes one Saturday morning in four Location: Perry Barr Office Angels are excited to be working with a well-established retail tyre firm based in North Birmingham. This well established company are seeking to employ a full time Customer Service & Sales Advisor who has strong people skills and a background within customer services and sales around a particular product with a business to business environment. Key responsibilities of a Customer Service Advisor will include:
* Receiving inbound calls from existing customers and providing quotations
* During quiet times making outbound calls to existing customers to discuss their needs
* Chasing quotations once provided
* To be knowledgeable about the particular product
* Always providing impeccable customer service
* Processing orders on a daily basis from existing customer base
* Developing relationships with customers
* Answering customer queries via telephone or email Desired Skills & Experience of a Customer Service Advisor:
* earlier work experience within a Sales environment and a business to business environment
* Proven record of developing relationships with customers
* Be extremely product & service driven
* Team player
* A very keen individual and eager to learn The closing date for this job vacancy offer is Friday 5th May, if you have not heard from Office Angels by this date assume you have been unsuccessful at this time. Office Angels is acting as an Employment organisationin relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer ..........

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Some relevant sites to visit:
Business info for the retail sector    Retail online magazine

03/05 * - Quality Team Manager (Customer Service Centre)    Location: Birmingham Jobs

Key points: Quality Team Manager (Customer Service Centre) Solihull, Birmingham Business Park Salary £31, 199 - £35, 504 per year Basis: Full Time – 37 hours (working) per week Work Pattern: Shift pattern working within the operating times of the Customer Services Centre (Weekdays 8am – 8pm) agreementType: Permanent The prospective employer is seeking an individual who will hit the ground running. Motivated and passionate, the employee will manage and improve the quality of service delivery for the Customer Service Centre and ensure compliance with systems and processes. the employee will lead and develop a team of Senior Customer Service Advisors who are responsible for the training and coaching of Advisors. Professional in your approach and with excellent customer care skills, the employee will demonstrate your experience through the day to day running of the Customer Service Centre. As part of the management team the employee will work on a rota covering shift patterns which ensures management presence during their opening times. Their ideal candidate will be able to evidence that they have proven success at making a difference through training and coaching, resulting in improved efficiency. If you have experience of delivering a high quality of service by identifying and implementing service improvements through analysis of staff and organisational performance and the skills to agree this exciting role, then they would like to hear from you ..........

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03/05 * - Customer Service Advisor    Location: Stafford Staffordshire Jobs

Key points: Due to securing a new agreementfor the New Year, agreementOptions are currently employing for Customer Service Advisors for our global client in the Stafford area. Job Details: • 5 days out of 7 (Potential weekends). • hours (working) vary due to potential 6am-1pm starts (8 hour shifts). • £7.20 per hour. Job Description: • the employee will be making outbound calls to customers and colleagues. • the employee will be receiving inbound calls from colleagues. • The Candidate must have good knowledge of Microsoft Office. • The ideal candidate will have an excellent telephone manner. This position is classed as on-going, if you're interested make an application today or call (Apply online only) ..........

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09/05 * - Customer Service Representative, Birmingham    Location: Birmingham Jobs

Key points: Customer Service Representative, Birmingham £16, 000 beginning Salary Some careers open more doors than others. At our Birmingham Contact Centre we are focused on creating an engaging working environment, whether you want a career that will take you to the top, or simply in a new exciting direction, HSBC offer opportunities, support and rewards that will take you further. Our Contact Centre is based in the heart of Birmingham just a 5 minute walk from Birmingham New Street Station. When you join our team in Birmingham, from day one you'll have access to a competitive benefits package, including:
* A discretionary annual bonus
* Bupa healthcare for you and your family worth up to £775
* A market-leading employer pension contribution of up to 17%
*
* Life assurance (4x base salary)
* 25 days' holiday, plus 8 public and bank holidays - with the choice to purchase up to an extra 5 days
* My Choice - our flexible benefits scheme At HSBC we're all about exceeding our customer's expectations. Our Customer Service Representatives deliver a superior service to each and every individual who calls our Contact Centre in Birmingham. We're seeking to employ supportive and enthusiastic people on a full time basis to join our inbound customer service teams. Banking and Contact Centre experience are not called for. What we're really interested in is a genuine passion for going above-and-beyond for our customers - everything else we can teach you What will I be doing as a Customer Service Representative?
* Act as first point of contact for John Lewis Partnership cards customers
* Listen to customers and ensuring all their needs are correctly interpreted and actioned accordingly.
* give excellent service, going above and beyond customer's expectations on every single call.
* Bringing a good sense of fun and humour to the role is called for tooIt doesn't matter if you've never worked in a Contact Centre before, we pride ourselves in delivering some of the best training out there. the employee will have great communication skills and have a willingness to go above and beyond on every single call. What do I need to be successful in this role? It doesn't matter if you've never worked in a Contact Centre before, we pride ourselves in delivering some of the best training out there. the employee will have great communication skills and have a willingness to go above and beyond on every single call. You'll start on a salary of £16, 000 and since we're passionate about you and career progression, we will ensure you go through a really thorough induction programme. We're here when our customers need us so you'll need to be flexible in the hours (working) you work, we operate a rotating shift pattern as our site is open 7am to 11pm, 365 days a year. the employee will be expected to work 35 hours (working) a week. ..........

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03/05 * - Customer Service Executive    Location: Wylde Green City and Borough of Birmingham ... Jobs

Key points: Team Support Midlands are d to be employing on behalf of our client for a Customer Service Executive to join their team on a temp to perm basis hours (working): Mon - Fri 9-5.30pm Pay: £7.95 per hour Duties: Answering inbound calls from customers and transferring the call to the relevant person/department if you cannot deal with the query Taking accurate messages and emailing correct information over to the correct person/department Calling customers to tell of any issues and scheduling delivery dates etc. Experience: earlier customer service practical working experience is called for Excellent customer service skills are called for and exemplary conversational and communication skills both verbal and written Excellent Excel skills are called for ..........

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28/04 * - Customer Service Coordinator    Location: Birmingham West Midlands Jobs

Key points: Would you like a demanding career? As a candidate, are you seeking to employ a full time position with progression? My clients have a vacancy that requires a can do attitude. The ideal candidate will be able to problem solve and prevent situations from happening and be able to deliver 110% Customer Service at all times. This role is primarily a Customer Service position that will develop into the Co-ordinator role making sure all existing and new clients are serviced to the best of the company standards and proceedures called for. They client deals with logistics and distribution so are a service provider, they work on a National and European basis, knowledge of this industry is not really necessary if you have a proven track record of experience with a similar job role. The hours (working) of work are a Monday - Friday, 8.30 - 5.00pm send your details and CV for consideration as this will be a permanent position ..........

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Part time Customer Service

Location: Birmingham Jobs

Key points: Customer Services Advisor Permanent Part time 30 hours a month £6.59 per hour A chance has arisen to join a leading financial organisation as a Customer Service Advisor in Birmingham City Centre. The Client are of the countries leading mutual organisations and are now seeking a additional part time customer service member to join the busy team supporting the team of Saturdays About the role *Providing head on customer service in the branch *Generate referrals form your customers regarding products *Make ad hoc outbound calls to members *Ensure a high level of branch based customer service *Be a knowledge champion of products and services available. *Ensure all customers are treated fairly in accordance with the FSA About you *customer service practical working experience is required *Experience of up selling and cross selling and lead generation desirable *Good IT skills *GCSE standard or equivalent *Good numeracy and communication skills both written and verbal *A knowledge of the FSA would be beneficial Adecco is am equal opportunities employer ..........

 

Asda vacancies in Stoke On Trent: Jobs above: 1-12 | 12 Jobs found

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