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Customer Service Representative / Advisor / Multi Lingual (Part Time)

A global leader in the design, development and manufacture of acrylic-based products was currently looking for a multi lingual Customer Service Representative to join their team in Billingham, County Durham.
Using SAP the Customer Service Representative will accurately maintain data and actively dispatch documentation in line with the customersa€ requirements.
Please note this job for Customer Service Representative / Advisor / Multi Lingual (Part Time) was advertised some time ago and is now withdrawn.
1. As a methodical and professional individual the Customer Service Representative will build, provide and maintain excellent customer relationships by placing and controlling customersa€ orders in a timely and efficient manner.
2. The successful candidate will have a wealth of experience in a customer service role with an excellent telephone manner and knowledge of sales and distribution. Many opportunities within the organisation. Educated to graduate level (or equivalent) you must be fluent in English and two other major European languages.
(N.B. Customer Service Representative / Advisor / Multi Lingual (Part Time) is shown for research purposes only.)
Utilising your sensational people skills the Customer Service Representative will work closely with accounts receivable, the sales dept and sales team and the business managers to control customer payments, resolving any disputes that may occur and maintaining the sales data using commercial databases
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Updated: 30/09/16


24/09 - Customer Service Representative    Location: North East Durham Hartlepool Jobs

Key points: Responsible for all business communicationvia phone and e-mail and answer and distribute calls. The Candidate will manageall customer related issues and tasks from receipt of purchase orders, updating customer details, resolving queries and chasing information to make sure the smooth running of the sales process..RESPONSIBILITIES Respond to all customer calls promptly and professionally.Enter order-dealing with information quickly and accurately.Manage order books, forecasts and follow on orders.Ensure Production is in line with Customer promise dates.Support external sales staff on all matters relating to the account.Manage projects relating to the accounts and give steady response to external sales.Ensure customer satisfaction by handling all complaints and referring them internally for action.Recognise potential sales leads and notify the Sales department.Maintain excellent working knowledge of products/services.Maintain liaisons with other departments to promote good working relationship in support of customer service.Complete all required reports accurately and within specified time frame.Escalate issues when required to make sure time is not lost in the reaction time to the customer. PERSON SPECIFICATION Drive to exceed customers expectations at every opportunity.Excellent planning and organisations skills.Able to react to fast changes in prioritisation.Maintain a clear focus on the company objectives.PC literate including use of MS Office and MRP/ERP systems.Capable of working in a fast paced environment.Approach challenges with initiative and enthusiasm.Exceptional time management, communication and problems solving skills.Excellent analytical report writing and presentation skills.Numerate with a high level of accuracy and attention to detail. ..........

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30/09 - Customer Service Advisor    Location: North East Northumberland Newcastle Upon Tyne ... Jobs

Key points: Do you love making your customers happy? Want a career that ll give you room to progress while rewarding you for doing a great job? Why not come and join our customer service team? We re a contact centre but you don t need to have worked in one to succeed with us Take Jemma for example, she started with us nearly 5 years ago. She d been working in a letting agents before she decided to come across to our office near Four Lane Ends. Like 91% of our support and managers and management personnel she started as a Team Mate..When she felt ready she started to help us look after our new hires, then worked her way up to Senior Teammate and now she s a Team Leader. She looks after our new colleagues and makes sure that they re ready to help people with any queries they have around their online payments. She ll be helping you to get through the 4 weeks of training, along with Jonny, one of our trainers (who also started as a Team Mate), Niall - her Senior Teammate and mentors who are colleagues that currently do the job you ll be training for. Like the rest of the team, she works 40h/week and shifts between 8am and 9pm. We re open 7 days but you ll not work more than 5 shifts in a week. If you join her team then you ll be able to earn up to £16, 300pa within the first six months of being here. And if you listen to her and do well you ll even get an extra £250/month bonus without ever being asked to sell something - that s an OTE of £19, 300pa If that s not enough, we ll also give you a huge range of benefits including:.21 days paid holiday/year (rising to 25), plus 8 statutory bank holidaysA none-contributory pension scheme Life insuranceChildcare and eyecare vouchersMedical and dental coverAn employee help programme that offers help with everything from legal and financial issues to help in keeping a good work/life balanceAnd to top it all off, more special offers and discounts on high street names than you can shake a stick at So, if you have six months customer service experience, are educated to GCSE or equivalent, have no IVAs, CCJs, or bankruptcies and know how to use the internet - Get in touch with us ..........

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29/09 - German Speaking Customer Service Advisor    Location: North East Northumberland Newcastle Upon Tyne ... Jobs

Key points: A major global organisation is seeking to employ a German Speaking Customer Advisor within its' growing Newcastle-based centre. This position is permanent and full time - 38 hours per week and will involve working on a shift basis. Working hours of work are between 7.00am and 23.00pm, Monday - Sunday, therefore jobseekers must be flexible to work daytime, evening, weekend shifts.Salary is £7.50per hour plus benefits.Candidates should be fully fluent in both German and English.The roles will involve providing the highest levels of customer service via inbound and outbound calls to resolve customer issues.Duties will include:- Listening and responding to customer needs successfully and efficiently.- Clarifying customer requirements and ensuring understanding of resolutions- Updating customer files- Working successfully within a team environment- Problem solving- Maintaining a broad knowledge of client products and services- Reporting and administration as requiredCandidates should possess:- Basic knowledge of computer operations- exemplary conversational and conversation discuss issues and skillto positively interact and strong customer service orientation- Good listening and response skills- A flexible and adaptable approach- Solid problem solving skills- earlier work practical knowledge of working in a customer service environmentDue to the high volume of applications we are currently receiving we may only be able to respond to successful jobseekers. If you have not had a response from us within 5 working days you should assume your application was unsuccessful on this occasion. ..........

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26/09 - Customer Service Executive    Location: North East Northumberland Newcastle Upon Tyne ... Jobs

Key points: Customer Service/Support Executive - Hours Full-time 38.75 hours per week. Agents must be flexible to work operational hours between 8.00am - 8.00pm, Weekdays (Must be flexible to work outside these hours if required) Training 2 weeks Full-time training with 1 week nesting - 3 week pass/fail continuous period of assessments. Training will be Weekdays Training encompasses systems knowledge (in depth for this campaign) & soft skills. Ongoing & continuous coaching available on the call floor post-training. Prerequisite No holidays to be taken during training period. six month or more experience in a Sales/Retentions role. Job Description: Here you ll be taking calls from customers and responding to all forms of customer contact, helping them out with any problems or questions they may have. To maximise sales opportunities and attract new customers at every opportunity via inbound calls. give an exceptional customer experience on every contact selling the benefits of The prospective employer s products, propositions and services at the right cost to the business and the customer. The Candidate ll be able to think on your feet to find the best solution first time around and do whatever it takes to make sure they get the top-notch service. Demonstrate Speed Simplicity and Trust Give customers a reason to use The prospective employer s products every day. Get and keep the right customers through the right channels Continuous improvement, including own development. Sell a range of products and services based on customer requirements across the entire customer base Achieve all monthly targets and KPI s in relation to volume, value, customer satisfaction and quality keepworking knowledge of all The prospective employers & competitors products and services Increase customer loyalty, satisfaction (NPS) and return on investment through multi-product sales Achieve personal productivity measures Skills Required We look for jobseekers who have earlier work practical knowledge of working within a Sales/retentions environment. An excellent knowledge of Microsoft Office products, Word Excel, Outlook and good navigational skills of the internet. A good working knowledge of call center technology is desirable, along with exemplary conversational and conversation discuss issues and skillto positively interact and the skillto deal with all people in a professional manner. ..........

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25/09 - Danish Speaking Customer Service Advisor    Location: North East Northumberland Newcastle Upon Tyne ... Jobs

Key points: About us Sitel is an established and leading global business process outsourcing provider of customer care and back-office dealing with services, specialising and focusing in customer contact centres. We support over 300 clients in 36 different languages across 26 countries. We pride ourselves on building brand identity and loyalty through total cost of ownership. Due to fast growth Sitel are searching for Danish Speaking Customer Support Advisors to work on behalf of a global company. The ideal jobseeker for this new vacancy will have the skills listed and will also be expected to get hands on and be an extra member of the team when call and email volumes demand. We are seeking to employ and looking for a committed person with the endurance to work customer service environment who is people orientated encourages team work and shares responsibility for the teams overall performance. Shows integrity, attention to detail and demonstrates a 'Can Do attitude. It is important our team can respond in a tactful, diplomatic and empathetic manner with all of our customers. Summary of Primary Job Vacancy responsibilities Efficiently and successfully managequeries from customers via phone, email and online chat.Achieve individual targets and contribute fully to achieving departmental response time targets to queries.Troubleshoot problems and give technical help in order to answer customer enquiriesIdentify and assist to resolve issues arising from customer contact.Help Customer Support Supervisor and Team Leader to evaluate root causes of issues and strive to alleviate such issues from occurring.Actively exhibit and develop professionalism at all times and respect confidentiality where required by the business and others. Experience Target Flexible to the changing demands of a ecommerce environmentFast learner with the skillto get up to speed with product & systems processes quickly.Reliable with excellent time managementHave a 'Can Do attitudepractical knowledge of working in an inbound customer service environmentExperience of working in a fast moving contact centre.Experience of dealing with online queries via email, phone or be located chat Knowledge/Skills/Abilities Fluent Danish language skills.Passionate about customer service.Work well within a fast paced team environmentGood computer literacy and keyboard skillsExcellent communicator with exemplary written and spoken English. ..........

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24/09 - Mandarin Speaking Customer Service Advisor    Location: North East Northumberland Newcastle Upon Tyne ... Jobs

Key points: The prospective employer an organisation located in Newcastle upon Tyne are looking to recruit a permanent Mandarin speaking customer service advisor. The role will include conducting market research over the phone to Mandarin companies. The Candidate will have your own workload to work through and must be self motivated and keen to progress in this role. The role will be in a call centre based environment and will commence as soon as possible Duties will be inclusive of but not exhaustive to: Conducting questionnairesProviding excellent customer serviceKeeping accurate file recordsAdhering to policies and proceduresAdministration duties Working hours will be Mon-Fri 6am - 2pm The ideal jobseeker for this new vacancy will be able to write fluent in Mandarin and English aswell as speaking both. Remuneration is £16, 500 ..........

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27/09 - Customer Service Events Assistant Promotions Staff Newcastle ...    Location: Northumberland North East Newcastle Upon Tyne ... Jobs

Key points: Customer Service.Events Assistant.Promotions StaffNewcastle Upon TyneSwan Global Directare a growing outsourced sales and marketing company who specialise in increasing brand awareness and market share.We are seeking to employ and looking for extra Customer Service Events Sales Assistants ASAP so we can offer our existing clients more exposure and begin working with new clients.So, If you're over 18 years of age, looking for a job in Newcastle and interested in customer service and sales we'd love to hear from youInitially, you'll be attracting attention and speaking to customers on a daily basis at venues and shops throughout the region. You'll be explaining The prospective employer's services, missions and success stories and helping interested customers complete the registration forms.We offer:product-training workshopsa team-oriented environmentfriendly competition and incentivesongoing guidance and supportuncapped commissions and earning potentialconference calls and networking contactsquarterly seminars and regional meetingsgrowth and travel opportunitiesWe know most customer service jobs don't offer much progression but our customer service events sales assistant openings are different As our portfolio grows, we'll be looking to develop people from within to help oversee new projects, campaigns, teams and even markets. Graduates and others with an interest in Business Management are encouraged to inquire about our advancement opportunities.Since we have business partners in various cities across the UK and Europe, travel opportunities may also be available to top performers.Requirements and Recommendations:You'll need to be 18+ years of age because you'll be signing documents on behalf of The prospective employersYou'll need to be able to commute to and from our office in Newcastle and to and from the event locations, so a travel pass or car is needed.Sales and/or retail experience will help your application because we meet similar customer-oriented situationsA solid work ethic and desire to succeed are important because we operate in a performance- located industryWe have multiple openings to fill and are looking to get people started ASAP, so deliver your curriculum vitae (CV) to us today by clicking the apply button now.This job was initially submitted as www.totaljobs.com/job/66658863 ..........

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24/09 - German Speaking Customer Service Advisor    Location: North East Northumberland Newcastle Upon Tyne ... Jobs

Key points: The prospective employer is a fastly expanding operation who provides risk management solutions. Based in Newcastle they are looking to recruit a German Speaking customer service advisor.The successful jobseeker for this new vacancy must also be fluent in English. The successful jobseeker for this new vacancy will be responsible for the following: Handling inbound calls from both English and Slovak/Czech customers and distributors Dealing with various queries and email responses providing a first class customer service Ensuring customers are kept to date and receive constant contact Maintaining up to date records on systems Translation exercises3 Month agreementwith potential to be made perminant £15, 000 rising to £16, 000 if made perminantHours: Mon- Fri 8am - 4pm25 day holidays ..........

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24/09 - Customer Service Agent for MercedesBenz in Holland ...    Location: North East Northumberland Newcastle Upon Tyne ... Jobs

Key points: Mercedes-Benz are searching for gifted driven Customer Service Representatives to be working with their Customer help Center (CAC) in Maastricht, Holland The perfect way to kickstart your international career you will have the chance to be working with over Twenty Five different nationalities and act as a brand representative ensuring that customers receive personal help in their own language at a consistently high level. The Candidate will be working for the UK market serving customers and prospective customers by handling all roadside help requests, inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. As a UK Representative you ensure that customer concerns and queries are dealt with adequately manage our services to customers and transfer product knowledge. What's in it for you?.Holiday allowance- 8% of annual salarySalary of.1, 966 gross / month plus bonusesLucrative relocation package of up to 5, 000.208 vacation hoursDiscount on new or used car DaimlerCollective health insurance at discounted ratesThe opportunity to grow and progress within the company Pension planTransportation plan free bike every 3 years, free public transportation or fuel costs ( 130 / month)Result orientated bonuses Who are we looking for?.Native English speakerExcellent grammar and writing skillsProfessional experience in customer service/ call centre environmentComputer literateAble to prioritise, analyse, plan and co-ordinate with high workloadEmpathy and advanced negotiation skillsA loyal representativeexemplary conversational and conversation discuss issues and skillto positively interactTeam playerProblem solving skills and analytical thinkerGood knowledge of UK / Ireland culture and geography The Candidate must be available for at least one year Interested? Click "make an application today", fill in the application on the StudentJob website and we will be in touch shortly Please note: This role is located in Maastricht, Netherlands not the UK. ..........

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26/09 - Retail / Customer service experience Change career, urgent! ...    Location: North East Northumberland Newcastle Upon Tyne ... Jobs

Key points: Retail / Customer service experience - want a change of career for something more satisfying in time for the summer? Part time / Full time available. Why not transfer the amazing people skills you have gained in these earlier areas and get paid to save lives Immediate starts are available as a charity fundraiser. With a sensational fun team spirit, a flat hourly rate and uncapped bonuses, what more can you want? At HOME Fundraising, we are seeking to employ and looking for confident, fluent conversationalists who enjoy meeting new people. We've raised a phenomenal £500 million since 2002 and enabled some truly life-changing work to be carried out.Benefits of being a charity fundraiser with HOME Fundraising:- Immediate Start- Weekly pay - £7.20-£10 hour flat rate + WEEKLY UNCAPPED BONUSES ON AN ACCELERATOR SCHEME (Typically a top charity fundraiser will earn over £700 per week. £500 per week is very achievable once you are up and running)- Full training and a talented and knowledgable team member with you at your first doors to get you going- No 9am starts - Monday-Friday 3.30pm - 9pm- Full or part time opportunities: Full time ..........

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26/09 - Customer Service Advisor (Connections)    Location: North East Northumberland Newcastle Upon Tyne ... Jobs

Key points: Using the power of communications Making a better global, together Every day millions of our customers connect, play, watch, learn and be located their lives using our products and services. Investing in our customers experience is important to us - and that s where you come in. Join our community dedicated to making a difference in the global. The Customer Care team are the voice of BT. We re the ones people turn to, online or on the phone. They bring our services to life, whether it s superfast fibre broadband TV or our latest HD Sport Channels. We re looking for people to play an important part in positively impacting our customer experience. Have you a natural flair for conversation with equally impressive listening skills? If you do, joining BT as a Customer Advisor could be the perfect opportunity for you. Getting customers connected is what it s all about. Whether that s answering customers questions about their order or solving problems if things don t run smoothly. We work with our customers to make sure they get their new services up and running as quickly as we can and sort out problems in one discussion to make sure our customers are happy. So happy they re ready to recommend us to friends and family. The Candidate ll ideally have experience in customer service and/or a natural enthusiasm for customer service and confidence when speaking to customers. The Candidate ll also be great at problem solving, leaving the customer happy each and every time. In return we ll offer you a permanent position starting on a salary of £18, 294 (plus 10% on target bonus), rising to £20, 327 after nine months. There are excellent and very attractive job benefits, such as 22 days paid annual leave upon entry - increasing on length of service - up to Thirty days after 18 years service, a contributory pension scheme and share save scheme, free BT Broadband and discounts on BT products such as BT Mobile. Our investment in you is also important to us. The Candidate ll undergo top-notch training and support throughout your time at BT. There is lots of opportunity to develop a long and rewarding career with us and we re committed to helping you achieve this. Our offices are open from 7am to 10pm, seven days a week. The Candidate ll cover a variety of shifts between these hours, including evenings and weekends. So you ll be needed for the majority of the time between those hours. That said we can offer you choices that may suit you better. Such as nine day fortnights for full timers and for part time working there s three or four day weeks. Everyone does some evening and weekend work and when you re training you ll need to be in full time. Why you should join us The Candidate ll be part of this endeavour. Joining a community of people dedicated to our purpose - using the power of communications to make a better global. Being a Customer Service Advisor is deeply rewarding as you ll be helping someone each and every day. If you ..........

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27/09 - Bilingual German/English Customer Service Advisor    Location: North East Northumberland Newcastle Upon Tyne ... Jobs

Key points: Do you love Coffee?Speak German?We d love to meet you for coffee and a chat about how we can work togetherAs a jobseeker are you looking for a job with a great team environment where you can use your German language skills?We are currently looking for a new German speaking team mate to be working with us working on our Starbucks programme.The team have the greatest office, fitted out with all the most up to date Starbuck features and coffee machines .Our busy team take calls from Starbucks coffee shops all over Europe, managing all store maintenance queries which include front-end trouble shooting, logistics activities and of course, keeping those coffee machines working. Who we are seeking to employ and looking for to be working with our team Someone who speaks great German and English.Someone who will be fun and friendly to be working with.Someone who is a creative problem solverSomeone with great customer service skills.The Candidate don t need to love coffee, but it helps What you get An opportunity to work in one of the largest Global businesses, employing over 125, 000 employees, who all pride themselves on delivering excellent customer service on behalf of their clients all around the global.A fast paced competitive and highly sociable work environment.The opportunity to be working with inspirational colleagues who are highly passionate and motivated by the belief that by working together we can help The prospective employers businesses growOngoing mentoring and career development.A great range of flexible benefits.As much coffee as you can drink Our office is located in a thriving business park in Newcastle, the premier City to work and play in North East England.Whatever you are looking for Newcastle is a great urban place to work and be located with a vibrant culture and some of the most beautiful English countryside and beaches right on our door stepCome join us ..........

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