Typical Job ad below for Newcastle or nearby locations (shown as example for job requirements and responsibilities):
Example vacancy only: Customer Service Advisor
This part time role, based at the Colbalt Business Estate at Silverlink, sits within the Fraud Team, which plays an important role in the timely identification, detection of transactional fraud, through efficient customer contact and accurate classification of customer disputes. We are employing on the following basis: · Temporary, ongoing position (min 3 months) Strong likelihood that this will be extended. Please note this job for Customer Service Advisor was advertised some time ago and is now withdrawn. 1. The team seeks to enable our client to be one of the most efficient banks in theUK in servicing customers. 2. 59 p/h · Working hours below: · Thurs 3-8, Fri 4-8 Sunday 6 hours Times TBA This job offer, Key Responsibilities and Relationships Contacts customers to establish authenticity of transactions · Handles queries / issues to the satisfaction of the customer and the department · Operates the various systems and processes in a timely and accurate manner · Refers cases of a less routine nature to line manager · Takes appropriate preventative action · Information input to database was accurate · Departmental / regulatory requirements adhered to · Correspondence meets departmental standards Knowledge, Skill and Experience Required · Good verbal communicator · Appreciation of fraud types, sources and related issues. Many opportunities within the organisation. · Keyboard Skills. (N.B. Customer Service Advisor is shown for research purposes only.) · 15 hours week at £6 Find Shields or Gateshead as well as Newcastle jobs on the right.
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As well as jobs in Newcastle find on Amber Jobs a range of vacancies such as jobs in Sunderland, jobs in Middlesbrough and Supermarket Jobs in Gateshead. Also Customer vacancies in Durham.
We are employing NOW for 8 new, aspiring customer service/ retail assistants within our NewcastleCity based Events and Customer Acquisitions firm.
This is not a call centre job, it involves face to face customer service and customer acquisition at our local events and in store promotions.
We are a fast paced Customer Acquisitions firm who specialise in lead generation and providing first class customer service to The prospective employers. We stand out to The prospective employers because our service has the skillto reach their target customer directly through be located and corporate events and delivering a high standard of customer service. Due to recent expansion at our Head Office in Newcastle, we are now looking to take on 8 new customer service assistants with earlier work experience in a customer facing role.
The Customer Service Role Includes:
.Face to face interaction with the customer and consumer
.Providing a high level of customer service.
.Developing strong leadership and interpersonal skills.
.Ability to connect well with people on all levels.
.Good customer service skills.
.The skillto work well with our service and within a team.
Benefits of the customer service assistant role:
.Basic + Excellent Bonus incentives incentives
.Full Training within Customer Service
.Excellent Progression and Development
If you are interested in becoming a customer service assistant with try North East, APPLY TODAY by clicking apply and attach your cv. RECRUITING NOW £16, 000 - £20, 000 ote ..........
Key points: Retail Event Product Sales Assistant Immediate Start Concilio Solutions is a start-up company in Newcastle that are looking to develop a handful of Retail Product Event Sales Assistants this quarter with potential for further advancement in the coming months. People with an interest in sales, marketing, customer service, leadership, business or management opportunities are encouraged to get in touch with us Our managers and management personnel, The prospective employers and our network of business partners offer product training workshops, conference calls, seminars and on-site developmental opportunities, so no sales experience is necessary. However people from the following backgrounds tend to start strong in our industry because of their people skills: Sales or TelesalesCustomer Service or Call CentreRetail Sales or HospitalityAdministration or Reception Retail Event Product Sales Assistants are responsible for day-to-day professional client representation to spread awareness and growtheir customer base. The Candidate will be interacting with the public face-to-face in areas with heavy footfall. Concilio Solutions believes in a business philosophy of: Advancement based on results, not seniority100% Advancement from within with clear targetsYour attitude and work ethic will determine your career pathA working relationship through freelance or self employmentUncapped commission only earnings above the national averageSocial and travel related incentives for top performers Our Environment consists of: Teamwork and friendly competitionLike-minded people working towards a common goalA productive place to learn and build business relationships We would like to meet with you as soon as possible to discuss our openings and your career goals in more detail. Before a final decision we send top jobseekers for a full unearned day in the field as an opportunity for both parties to get to know each other and their expectations. When sending your application be sure to include your phone number and email address so we can respond to you in a timely manner. make an application today to take the next step towards the future you deserve Visit our website and our social media pages for more and comprehensive information and details: http://www. conciliosolutions.com ..........
Call centre, customer service, hospitality, retail, or sales experience would be helpful but isn't required
Award winning customer acquisition experts, Complete One have immediate openings for customer service / retail sales assistants to be working with our fastly expanding events division. Don't have any customer service or retail sales experience? Don't sweat it We will give full customer service, product and sales training as well as on-going advice and guidance to make sure you have all the necessary skills to excel.
WHAT WE DO
At Complete One we've gone back to basics to utilise the human element and deliver marketing solutions with a smile and a handshake. We take The prospective employers products and services direct to consumers at important events and venues throughout the North East. Our direct and personalised approach is our USP and the key to our high customer service standards. It's what helps us build brand loyalty, achieve customer satisfaction and deliver both quality and quantity customer acquisitions for The prospective employers. We recently acquired a new client and we have multiple trainee openings in customer service / retail sales to be filled ASAP
We believe in delivering both quality AND quantity customer acquisitions for The prospective employers, no hard selling tactics. We strive for customer satisfaction and have incredibly high customer service standards. We go above and beyond to create an extraordinary customer experience. Ensuring every customer has a positive experience allows The prospective employers to be assured of brand protection as well as excellent customer acquisition results.
As a customer service / retail sales assistant your role will involve:
- Setting up pop-up events - Frontline customer service - Conducting presentations - Handling customer queries - Data reporting - Customer acquisition /retention
While we don't ask for any specific experience, what we do expect from jobseekers is that they are coach-able, 100% committed hard working, and willing to learn.
This type of role requires a lot of energy, enthusiasm and a great personality so only apply if you tick these boxes
HOW TO APPLY : send your CV through the on-line process by clicking the apply button include a contact number and email address.
PLEASE NOTE: THESE OPENINGS WILL BE BASED IN RETAIL STORES / SHOPPING CENTRES / TRADE SHOWS, THIS IS NOT A DOOR TO DOOR POSITION
Applicants successful at the initial stage will be invited to attend an observation day, shadowing one of our advisors at an event. As this is still a part of the interview process and helps towards making a final decision jobseekers will not be compensated and expenses will no ..........
Key points: We have a motivating and challenging job opportunity to be working with a state of the art contact centre in Newcastle City Centre. Job Description The Candidate ll be taking calls from customers and responding to all forms of customer contact, helping them out with any problems or questions they may have. To maximise sales opportunities and attract new customers at every opportunity via inbound calls. give an exceptional customer experience on every contact selling the benefits of The prospective employer s products, propositions and services at the right cost to the business and the customer. The Candidate ll be able to think on your feet to find the best solution first time around and do whatever it takes to make sure the customer receives a top-notch service. The Candidate will be expected to: Demonstrate Speed Simplicity and TrustGive customers a reason to use The prospective employer s products every day.Get and keep the right customers through the right channelsContinuous improvement, including own development.Sell a range of products and services based on customer requirements across the entire customer baseAchieve all monthly targets and KPI s in relation to volume, value, customer satisfaction and qualityMaintain working knowledge of all The prospective employers & competitors products and servicesIncrease customer loyalty, satisfaction and return on investment through multi-product salesAchieve personal productivity measures Skills Required We are seeking to employ and looking for jobseekers who have earlier work practical knowledge of working within a Sales/retentions environment or where customer service has involved adding value, promoting extra products or upselling. An excellent knowledge of Microsoft Office products, Word Excel, Outlook and good navigational skills of the internet. A good working knowledge of call center technology is desirable, along with exemplary conversational and conversation discuss issues and skillto positively interact and the skillto deal with all people in a professional manner. The Candidate must be available to work between the hours of 8am - 8pm Monday- Sunday (38.75 hours per week on a rota basis) Please note this role is to start in January 2017 ..........
Key points: We are currently employing for all types of call centre roles in Newcastle, due to fast expansion and opportunities in the the North east many of our clients are employing permanent staff The roles on offer vary from Outbound, Inbound and Customer Service with varied shift patterns and wages. Many roles have starts before Christmas Please send your CV to the email provided to be considered for any of the above. Good luck ..........
Key points: Genuine interest in the automotive/fleet industry? Love speaking to customers and clients & excellent at building rapport? See yourself as a dedicated individual who can multi-task? If so this is the role for you A huge player within the fleet industry is looking to bolster its already successful team by adding a client services executive to the team. the employee will be tasked with supporting the successful management of driver and vehicle information, using this organisation bespoke business system. the employee will be the voice of the business and the first point of contact for any query resolution. What yourll be doing * Building strong relationships with stakeholders in order to resolve challenges for clients in keeping with SLA targets * To give accurate and timely reporting across a number of focus areas * To keep current industry knowledge around health and safety and obligationof care for fleet management * to help the escalation of complaints to appropriate stakeholders * to help the business in reviewing process and documentation What Your'll Need * A genuine interest/experience working in a fleet/automotive industry * Strong customer service skills * An excellent telephone maner * Enjoy working in a face paced environment * Tenacious & Persistent * Administritive capabilities If this sounds like the role for you don't delay make an application today Randstad Business Support acts as an employment business when supplying temporary staff and as an employment organisationwhen introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone. Why not listen to some of the inspiring stories from our candidates and their one piece of career advice. It's just a few of the thousands of people who have found success in their working lives with Randstad. Visit (url removed)/how-i-became to find out what you could become ..........
Key points: Customer Service.Events Assistant.Promotions StaffNewcastle Upon TyneSwan Global Directare a growing outsourced sales and marketing company who specialise in increasing brand awareness and market share.We are seeking to employ and looking for extra Customer Service Events Sales Assistants ASAP so we can offer our existing clients more exposure and begin working with new clients.So, If you're over 18 years of age, looking for a job in Newcastle and interested in customer service and sales we'd love to hear from youInitially, you'll be attracting attention and speaking to customers on a daily basis at venues and shops throughout the region. You'll be explaining The prospective employer's services, missions and success stories and helping interested customers complete the registration forms.We offer:product-training workshopsa team-oriented environmentfriendly competition and incentivesongoing guidance and supportuncapped commissions and earning potentialconference calls and networking contactsquarterly seminars and regional meetingsgrowth and travel opportunitiesWe know most customer service jobs don't offer much progression but our customer service events sales assistant openings are different As our portfolio grows, we'll be looking to develop people from within to help oversee new projects, campaigns, teams and even markets. Graduates and others with an interest in Business Management are encouraged to inquire about our advancement opportunities.Since we have business partners in various cities across the UK and Europe, travel opportunities may also be available to top performers.Requirements and Recommendations:You'll need to be 18+ years of age because you'll be signing documents on behalf of The prospective employers.You'll need to be able to commute to and from our office in Newcastle and to and from the event locations, so a travel pass or car is needed.Sales and/or retail experience will help your application because we meet similar customer-oriented situationsA solid work ethic and desire to succeed are important because we operate in a performance- located industry.We have multiple openings to fill and are looking to get people started ASAP, so deliver your curriculum vitae (CV) to us today by clicking the apply button nowto make sure this is a good match we will be providing the opportunity for shortlisted jobseekers to spend a full day with us to observe and get to know the team. As this is part of the interview this will be an unpaid day of observation..This job was initially submitted as www.totaljobs.com/job/67241961 ..........
Key points: Based in Tyne & Wear the employer is looking to appoint experienced Customer Service Advisors to their team on a temporary on-going basis with the view to go permeate. The purpose of the role is to resolve customer enquiries by giving detailed advice and guidance while delivering exceptional customer service by both written and verbal communications. The key responsibilities of this role will include: * Telephonic communication * Email communication * Data entry * Administration * Customer relations * Complaint handling The skills called for for this role will include: * Applicants should have customer service practical working experience * High standard of customer service skills * Impeccable telephone manner * Strong word, excel and data entry skills Only shortlisted candidates will be contacted Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer ..........
Key points: Job Summary:a motivating and challenging job opportunity to work on a national helpline providing careers information advice and guidance to citizens.The National Careers Service is a free and impartial service which aims to give everyone with the best information advice and resources which will help them make more successful skills, careers, work and life choices.Successful jobseekers will help citizens gain positive outcomes in learning, employment, training, apprenticeships and volunteering using a range of multimedia contact channels including webchat, phone, SMS and email. In order to give personalised advice, responsibilities will include tailoring information to citizen's situations, monitoring developments in education training and employment and raising awareness of support options available to citizens.Extensive training will be provided to make sure you are in a position to empower and inspire citizens to achieve their career goals.As part of our commitment to professional development all successful jobseekers who stay with the service for longer than 3 months will complete an NVQ Level 3 in Information Advice and Guidance, they will also be provided the opportunity to progress on to an NVQ Level 4 in Information Advice and Guidance and then a Level 6 Diploma in Career Guidance and Development.Successful jobseekers will be offered a starting wage of £7.93 per hour which will increase when the vacancy goes permanentKey Vacancy responsibilities and Accountabilities (Duties)1.Work within defined quality guidelines and keepgood practices at all times2.Access and research information sought by the callers quickly and accurately3.Accurately collate and record caller information for use in management information reports4.Develop and keepan interest in related topical issues and those likely to affect contact5.Deliver expert subject matter training, as appropriate6.Assess caller needs either directly or as a referral and either meet these needs or refer to another organisationor to a expert7.Undertake administration and other tasks required relevant to working environmentKnowledge, Skills & Qualifications1.Educated to at least Level 4required2.A relevant Level 6 qualification in Careers GuidanceDesirable3.Knowledge of areas including education careers and employmentDesirable4.Experience of providing careers information advice and guidanceDesirable5.Relevant practical knowledge of working one-to-one with target audiencerequired6.Excellent phone manner with exceptional verbal and written conversation discuss issues and skillto positively interactrequired7.Ability to work independently and as part of a co-ordinated grouprequired8.Listening skills and the skillto interact with people in an empathetic and non-judgmental fashionrequired9.Ability to assimilate key information from appropriate sourcesrequired10.Understanding of confidentiality / safeguardingDesirable11.IT literate, strong keyboard skills and comfortable ..........
Key points: Get set for a Christmas with ArgosAt Argos, we have Christmas roles all wrapped up and we re currently recruiting Customer Service Advisors in store.Working at Argos over Christmas means every day will be different, offering you new and exciting challenges. The Candidate will play a key part in creating an enjoyable and easy shopping experience for our Customers, helping us continue our journey to become a digital retail leader.We have a range of part-time opportunities in our stores, with various working patterns and contracted hours to suit you. We re looking for people who:Love to help customersCare about delivering a superior shopping experience every timeFeel confident using today s technology and eager to share their know how with othersCan work as part of a co-ordinated group and support their colleaguesBenefits:A generous pay to give you some extra cash for the festive holidays10% discount in Argos storesA fun and friendly working environmentThere may also be an opportunity to stay with us after Christmas and make Argos your future tooInterested? Please make an application today, as we d love to hear from you ..........
Key points: Would you like a tea or coffee with that? No, this isn t an ad for a coffee shop - although with 2, 400 shops in the UK, you could be forgiven for thinking that. In fact, for our customers, coming into a William Hill shop isn t just about placing a bet and picking up their winnings, it s knowing they ll get great customer service from a friendly face and maybe even the odd tea or coffee. We re looking for Customer Service Assistants for our shops in Newcastle. The Candidate ll need to talk to our customers about what we do - but don t worry if you re not sure about your nap from your nailed on just yet, we ll give you all the training you ll need. Happy working in a team or on your own you ll show pride in your work, making sure the shop always looks the part and open to taking on more and more responsibility (like opening up and closing down). Perks of the job The Candidate ll have plenty of chances to progress and we ll support you in taking the next steps in your career - either Shop Manager or into a Head Office role.There s a whole pack of benefits, including an extra day off on your birthday, high street discounts and subsidised travel. If you re over 18, go ahead and apply. We look send to hearing from you. ..........
Agents must be flexible to work operational hours between 8.00am - 8.00pm, Monday to Sunday (Must be flexible to work outside these hours if required)
Training 2 weeks Full-time training with 1 week nesting - 3 week pass/fail continuous period of assessments. Training will be Weekdays
Training encompasses systems knowledge (in depth for this campaign) & soft skills. Ongoing & continuous coaching available on the call floor post-training.
Prerequisite No holidays to be taken during training period
six month or more experience in a Sales/Retentions role.
Here you'll be taking calls from customers and responding to all forms of customer contact, helping them out with any problems or questions they may have. To maximise sales opportunities and attract new customers at every opportunity via inbound calls. give an exceptional customer experience on every contact selling the benefits of The prospective employer's products, propositions and services at the right cost to the business and the customer. You'll be able to think on your feet to find the best solution first time around and do whatever it takes to make sure they get the top-notch service.
- Demonstrate Speed Simplicity and Trust - Give customers a reason to use The prospective employer's products every day. - Get and keep the right customers through the right channels - Continuous improvement, including own development. - Sell a range of products and services based on customer requirements across the entire customer base - Achieve all monthly targets and KPI's in relation to volume, value, customer satisfaction and quality - keepworking knowledge of all The prospective employers & competitors' products and services - Increase customer loyalty, satisfaction (NPS) and return on investment through multi-product sales - Achieve personal productivity measures
We look for jobseekers who have earlier work practical knowledge of working within a Sales/retentions environment. An excellent knowledge of Microsoft Office products, Word Excel, Outlook and good navigational skills of the internet. A good working knowledge of call center technology is desirable, along with exemplary conversational and conversation discuss issues and skillto positively interact and the skillto deal with all people in a professional manner. £16k OTE £24, 500 ..........