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Typical Job ad below for Sunderland or nearby locations (shown as example for job requirements and responsibilities):

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Example vacancy only:
Inbound Customer Service Advisors

We are looking for Customer Service Advisors for a large call centre in Doxford Park Sunderland.
the employee will be expected to up sell and cross sell at every opportunities making referrals to product experts wherever appropriate.
Please note this job for Inbound Customer Service Advisors was advertised some time ago and is now withdrawn.
1. Your role was to offer a professional service to business customers and support them with their every need, the employee will be dealing with a variety of queries so will need to know every aspect of the business.
2. Send your CV or call Sammie on (Apply online only) for more and comprehensive information and details ** Recruitment Company are an Equal Opportunities Employer acting as a Recruitment Agency . Many opportunities within the organisation. .
(N.B. Inbound Customer Service Advisors is shown for research purposes only.)
You must have an impressive track record of excellent customer service, a background in a sales or target-orientated environment and proven success in working to targets
Find Washington or Houghton as well as Sunderland jobs on the right.

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Sunderland
Updated: 7/12/16


05/12 * - Customer Service Advisor    Location: Sunderland Jobs

Key points: ScS continues to grow from strength to strength thanks to our great products, teamed up with driven and focused staff. As the UK #39;s Leading Sofa Carpet commercial retailer with over 100 years trading, we value our staff as much as we do our customers. - Competitive salary - Potential bonus of up to £2k per year - Pension Scheme - Excellent support and training - Great working conditions - Employee discount scheme - Life insurance - Childcare vouchers Role Summary: the employee will be working in a busy but friendly After-care environment, dealing with a mix of inbound and outbound calls, dealing with our technician`s reports, along with general administrative work. We are seeking to employ candidates who have proven experience in customer service. the employee will be a natural problem solver with the skillto build rapport with customers and suppliers through using exemplary conversational and communication skills. mainPerformance Areas: - Liaises directly with customers to help and resolve enquiries and problems - Liaise and negotiate with suppliers and finance houses to resolve enquiries - Where called for, arranges for a Company representative to visit a customer`s home to calculatea service issue - Maintains up to date and accurate monitoring systems for all administration to ensure ease of access to information when called for - Pro-actively contributes to the day-to-day management of Health and Safety within the department, in line with the Company`s Health and Safety policy, to ensure a safe working environment - keepup to date and appropriate knowledge, skills and competencies to ensure continuing satisfactory levels of work performance - Undertakes, as called for, other duties in keeping with the general nature of the vacancy Personal Qualities: - Good understanding of Microsoft Office, Word and Excel - Able to show excellent customer service skills and experience - Demonstrates track record of successfully achieving and exceeding targets and objectives - Capable of managing own time to meet deadlines - Proven organisational skills and attentive to detail - Maintains a consistently smart and professional image - Demonstrates exemplary conversational and communication and interpersonal skills - Bright, confident, enthusiastic, friendly person with a "can do" attitude - Experience of working with escalated queries would be preferable Due to the number of applications we receive it is our policy that we will only reply to successful candidates ..........

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06/12 * - Customer Service Advisor    Location: Washington Sunderland Jobs

Key points: My client in Gateshead/Washington, is a huge out sourcing company that works across the UK working on behalf of well-known companies. This campaign is for a health/weight loss company. We are seeking to employ an all-rounder candidate, as the employee will be taking calls, using chat/Facebook/twitter and responding to emails. Candidate Profile skillto empathise with a member who is upset, frustrated skillto share a members success and celebrate with them if they are celebrating a milestone/ achieved a goal The desire to help others and achieve a first time resolution A team player who proactively shares knowledge, expertise and ideas An understand of social media and how to communicate via twitter or Facebook An skillto build positive rapports and demonstrate empathy A general interest in the health and weight loss market including products The Successful candidate Must have patience and able to empathise and motivate and inspire success Excellent listening skills Able to highlight a customer’s needs Solution focused Strive to achieve Able to personalise customer service Must have great telephone manner Great knowledge with Microsoft packages Monday to Sunday (2 days off a week, overtime available if you would like it) £8ph 8am- 10pm (various shift patterns) Please do not apply if you can not travel to the Washington/Gateshead area, or work various shift patterns ..........

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Spanish Speaking Customer Service Agent

Location: Sunderland Tyne and Wear Jobs

Key points: Spanish Speaking Customer Service Agent - Sunderland Basic salary between £150000-17000 per year Temporary to Permanent contract An exciting chance has arisen for a Spanish Speaking Customer Service Agent to join an existing and established team. If you have exemplary conversational and communication, self confidence and organisation skills, then this role could be that new opportunity for you. The Company: My client is a small business which is growing fastly. Their main purpose is to provide their customers with excellent customer service and to help them in many different application processes. This job offer: The position is mainly customer service tasks such as taking inbound calls, making outbound calls, speaking to customers over emails and live chat emailing. There will also be general admin duties and data input. The customers will be from a Spanish background therefore you must be fluent in Spanish and English both written and verbally. The Person: My client is looking for a confident Customer Service Agent to work closely within a small established team. The most important qualities required would be self confidence and exemplary conversational and communication skills as the employee will be asked to deal with various customers on a daily basis. Good organisational skills and time management is needed within this role and also a good general IT literacy is sought. the employee will also need the skills of being able to prioritise and multi-task as the employee will be asked to cover other roles during breaks and holidays. previous work experience would therefore be advantageous within customer service role. A basic salary in the region of £15000-17000 per year is available and excellent training is available in the role. There is an excellent working environment and scope for progression in the company for the right person. To apply for this job vacancy offer use the online process. nb that due to the large volume of CVs received we are only able to respond to successful applications. If you have been successful we will contact you within 72 hours of your application. We are unable to give specific response to unsuccessful candidates. In respect of the above role(s), Prime Time Recruitment Limited operates as an Employment Agency as defined under the Employment Agencies Act 1973 ..........

01/12 * - Customer Service Advisor    Location: Sunderland Tyne and Wear Jobs

Key points: We are currently employing for Customer Service Advisors to work for a large and expanding Contact Centre in Sunderland. The ideal candidate will be flexible and self motivated with a good telephone manner. Candidates applying must have earlier customer service practical working experience either head on or over the telephone (this does not need to be within a contact centre environment) and have a passion for providing a high quality service to customers. The Candidate must also have good IT skills. As a Customer Service advisor the Important job duties would include; *Taking inbound calls *Answering queries relating to product information *Customer Service *Updating computer system called for Skills and Attributes; *Self Motivated *Hard Working *Flexible *IT literate This is a permanent position which will start on a temporary probation period. This is an exciting chance to enhance your career within a growing company. This position also comes with a variety of benefits. The hours (working) for this role are full time Monday to Sunday, between the hours (working) of 8am-10pm - on a 12 week advanced rota basis (37.5 hours (working) per week) ..........

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7/12 - Tesco jobs in Sunderland

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28/11 * - Inbound Customer Service Advisors    Location: Sunderland Jobs

Key points: hours (working):Monday to Sunday, 37.5 hours (working) per week. Salary: £7.25 per hour, increasing to £7.50 after 4 weeks and then increasing by a further 25p per hour every six months, capped at £9.00 per hour. Working on behalf of our client, one of the UK rsquo;s leading energy providers, the employee will give a high level of customer service by telephone. the employee will be expected to efficiently complete customer requests and give accurate information, always ensuring the highest level of customer care is provided. The Candidate must pro-actively cross sell other products and services to ensure our customers are provided the best services available. earlier customer service practical working experience would be helpful but not called for. nonetheless, we do want dedicated, passionate and resilient individuals who are customer focused and stay professional at all times to join our dynamic team here at Parseq. If you have the skillto build rapport with people and ensure that excellent service is the focus of your attention, this is the role for you. Is this the right role for you? - Retainers like sorting out problems and helping people. They are natural listeners and have bags of empathy and understanding. They help clients keep market share and maximize customer experience through our multi-channel customer retention services Key Tasks - give first class customer service by telephone, taking the opportunity to cross-sell all available products. - stay calm and professional whilst dealing with difficult situations. - Build rapport and empathise with customers. - skillto work to meet targets and work successfully and efficiently. - Take ownership of customers query and ensure that all agreed actions are completed. - When possible, try to reach a first time resolution with all customers. - Adhere to OFGEM regulations and stay compliant at all times. What will be expected - Engaging with customers successfully via the telephone and completed called for actions whilst the customer is on the phone - Dealing with difficult customers or situations - Identifying a complaint and handling until a full resolution is met - stay customer focused throughout to ensure the highest level of customer care is provided - Resilience and determination to exceed targets and expectations - stay enthusiastic and positive - exemplary conversational and communication skills both verbal and written - Self-motivated and accepts personal responsibility to work towards targets Knowledge & Experience - Experience of the energy and utilities sector would be an advantage, but it not called for as full training will be provided. - Excellent IT and computer skills are called for. - Good general level of education, including Maths and English - A pro-active and organised approach to managing workload. - Both customer and quality focused. - Experience of managing customer complaints successfully. - Confidence/previous work ..........

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Tesco jobs in the area of Sunderland

15/11 * - Customer Service Advisor    Location: Sunderland Jobs

Key points: The prospective employer based at Doxford Park who give called for services to over 2 million customers in the region are looking to recruit an experienced Customer Care Advisor who will take inbound queries. This is a temporary position for 4 to 5 months with the possibility of an extension, paying £8.82 per hour. The successful candidate must have earlier customer service practical working experience and have worked in contact centre environment. the employee will have excellent problem solving skills and deal with complaints with a high degree of professionalism. Proficient IT skills and a good working knowledge of Microsoft Office is called for. the employee will work as part of a team dealing with inbound customer queries by telephone. As a Customer Care Advisor the employee will uphold and enhance the company's reputation as a leader in customer service. the employee will work with the customer to fully investigate their issues and then liaise with a range of external suppliers to ensure a timely resolution. hours (working) of work are on a shift basis working between Monday and Friday 8am and 10pm (8am - 4:30pm, 10am - 6:30pm, 11:30 - 8:00pm and 1:30pm - 10pm) and one in three Saturdays 8am till 5pm. The company offer free onsite parking, a modern working environment within an open plan office and friendly team. If you have the relevant skills and experience we'd love to hear from you ..........

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20/11 - Customer Service Call Centre    Location: North East Sunderland Durham Jobs

Key points: A great opportunity has arisen for a customer service role. The role is paying £16, 000 per year and is situated in Doxford Park, Sunderland. Hours: Thirty Five hours a week. Rotational shift pattern between 7am-11am, Monday - Sunday Job offer is situated in Doxford Park, SunderlandWhilst working for this leading financial company the employee will be asked to agree the following tasks:-This telephony role will require you to deliver an exceptionally high level of customer service to a high net worth group of customers.-Ensure every call is dealt with in a professional and timely manner-Deliver a high level of customer service when addressing customer solutions - give accurate and current advice to help the customers. -Complete customer verification's-Make sure all direct requests and unresolved issues are escalated to the necessary team leader -Build relationships to make sure you are meeting every need of the customer.-Communicate with internal departments as and when required-Support the team by carrying out any tasks requested by the team leaderPerson Specification:-Attention to detail-Target orientated-Good written and verbal conversation discuss issues and skillto positively interact-Ability to work in a team as well as on own initiative-Good interpersonal skills-Graduates and school leavers are also encouraged to make an applicationThere are four stages to our application process:- Application: On your application we'll ask for information like your contact details, education and work experience. You'll also be expected to upload a CV, so it's a good idea to have it ready.- Online Assessments: We'll then ask you to complete three online assessments. You'll also receive an email with a link to the assessments so that you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also give you with some insight into what our roles entail. - Interview: If you're successful at assessment we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll give some options and ask you to select your preferred timeslot via an online booking system.- Outcome: Following your interview, we'll be in touch within five working days of all interviews being completed to tell you of the outcome.skillstelephony, customer service, communication complaint handling, call centre, graduate, Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but jobseekers must be able to show their skillto work in the UK. Randstad Financial & Professional acts as an employment organisationfor permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003 ..........

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05/12 * - Customer Service Aftercare    Location: Sunderland Head Office Jobs

Key points: ScS continues to grow from strength to strength thanks to our great products, teamed up with driven and focused staff. As the UK #39;s Leading Sofa Carpet commercial retailer with over 100 years trading, we value our staff as much as we do our customers. - Competitive salary - Potential bonus of up to £2k per year - Pension Scheme - Excellent support and training - Great working conditions - Employee discount scheme - Life insurance - Childcare vouchers Role Summary: the employee will be working in a busy but friendly After-care environment, dealing with a mix of inbound and outbound calls, dealing with our technician`s reports, along with general administrative work. We are seeking to employ candidates who have proven experience in customer service. the employee will be a natural problem solver with the skillto build rapport with customers and suppliers through using exemplary conversational and communication skills. mainPerformance Areas: - Liaises directly with customers to help and resolve enquiries and problems - Liaise and negotiate with suppliers and finance houses to resolve enquiries - Where called for, arranges for a Company representative to visit a customer`s home to calculatea service issue - Maintains up to date and accurate monitoring systems for all administration to ensure ease of access to information when called for - Pro-actively contributes to the day-to-day management of Health and Safety within the department, in line with the Company`s Health and Safety policy, to ensure a safe working environment - keepup to date and appropriate knowledge, skills and competencies to ensure continuing satisfactory levels of work performance - Undertakes, as called for, other duties in keeping with the general nature of the vacancy Personal Qualities: - Good understanding of Microsoft Office, Word and Excel - Able to show excellent customer service skills and experience - Demonstrates track record of successfully achieving and exceeding targets and objectives - Capable of managing own time to meet deadlines - Proven organisational skills and attentive to detail - Maintains a consistently smart and professional image - Demonstrates exemplary conversational and communication and interpersonal skills - Bright, confident, enthusiastic, friendly person with a "can do" attitude - Experience of working with escalated queries would be preferable Due to the number of applications we receive it is our policy that we will only reply to successful candidates ..........

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14/11 * - CUSTOMER SERVICE    Location: Sunderland Jobs

Key points: CUSTOMER SERVICE (INBOUND, NO SALES) £8.50 PER HOUR going to £10.21 PER HOUR after 12 weeks Doxford Park, Day Shift (35 hours (working)). The prospective employer based in Sunderland on Doxford Park is currently looking to recruit a number of Customer Service Advisors to start on the 21st November. The role is temporary ongoing paying £8.50 per hour, increasing to £10.21 per hour after 12 weeks. The hours (working) of work at between 8am and 6pm Weekdays (4 days) and every Saturday 8am till 1pm. nb: You'll work 35 hours (working) per week and the employee will get a day off in the week when working a Saturday. The successful Applicants should have excellent telephone skills, be IT literate and have earlier work experience of working in a role dealing with customer queries and requests for information. Applicants should also be prepared to agree repetitive tasks and be able to work within a fast paced environment and to targets. Duties: - Address customer enquires via telephone - give advice and information to customers - High levels of accuracy and quality, including spelling and grammar The company is easy to reach via public transport and also has free parking onsite. nb you must be available to carry out 2 weeks of full time training Weekdays 9am till 5pm and pass a criminal record check. If you have the called for skills and experience we'd love to hear from you. Call (Apply online only) or email (url removed) or complete application form ..........

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24/11 - DoorTo Door Fundraiser    Location: North East Sunderland Durham Jobs

Key points: As a jobseeker are you looking for a fresh and exciting role with wonderful progression opportunities? We are seeking to employ and looking for enthusiastic and passionate Door to Door fundraisers to represent one of the UKs leading Charities The Candidate will be working in teams throughout the residential areas of Newcastle and Sunderland engaging with the public on their doorstep and inspiring them to make a long term donation to a worthwhile charity. As a Door to Door fundraiser you are the first point of contact for Donors to the charity, so we are seeking to employ and looking for confident and outgoing individuals, who are excited about working outside on a daily basis and have the passion and sales skills to work in a target driven environment. Whilst a sales/fundraising background is helpful, it is not required for this role, as full training is provided The Candidate will be working Monday - Friday, 2pm - 8pm with an hourly rate of £8.50-£9.50/hour (depending on experience) that will be paid to you weekly An extra 12% will be accrued on top of this as Holiday Pay. If you are seeking to employ and looking for a new experience or to reignite your passion for fundraising, call NL Recruitment on 0207-395-1380 today ..........

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24/11 - ADVISOR customer service    Location: Durham Peterlee North East Jobs

Key points: CONTACT CENTRE ADVISERNorth EastFull time, permanentSalary up to £16k with bonus up to £450 per monthStart dates in November due to expansionThis job is only available to jobseekers who can drive or have at least passed their theory test.Previous customer service within a contact centre environment will be an advantage and even better if you have sales skills.The vacancy involves speaking to customers who have had a road traffic accident, dealing with their claim, arranging car repairs, courtesy cars and personal injury claims if they are hurt.All calls are incoming. The Candidate will need patience, understanding, good IT skills and excellent service skills.Interested? Call Helen Hora on 0191 2557900 now or email your cv and apply for this new vacancy to. This job was initially submitted as www.totaljobs.com/job/67067355 ..........

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05/12 * - Customer Service Advisor    Location: Gateshead Jobs

Key points: Customer Service Advisor Gateshead Temporary to Permanent £15, 500pa Starting employment date - Wednesday 14th December 2016 PLEASE CALL (Apply online only) NOW FOR AN IMMEDIATE INTERVIEW Have you ever wanted to work in one of the top call centres in the UK Located near the beautiful Millennium Bridge, overlooking the River Tyne, this is the perfect job for you to work as a Customer Service Advisor. the employee will be dealing with and working on a customer service campaign, taking inbound and making outbound calls for existing customers of a well known energy provider… and the best thing about this role? The Candidate don't need to have earlier call centre experience We are seeking to employ people who want a new demanding and rewarding job as a Customer Service Advisor. Duties include: - Inbound and outbound calls - Following a basic script - Updating customer information - Providing information about the benefits of the membership card - Excellent customer service throughout the call - Complaint handling the employee will be a people person who loves to talk and meet new people - the employee will have a resilient, can-do attitude and be a team player If you don't already have experience as a Customer Service Advisor, this is the perfect opportunity for you to gain experience within a well known call centre The Candidate might have experience in bar work, hospitality, retail, or any background where you have demonstrated customer service We are offering full training for you to be successful in your new job We are based within walking distance from the centre and easily accessible by public transport. Starting employment date is Wednesday 14th December. Interviews will be held on 6th, 7th, 8th and 9th December. We have assessments all week - ring ASAP The Candidate must be available immediately hours (working) of work - flexible, rota basis working between 8am and 8pm Weekdays, 8am - 6pm Saturday. Are any of your friends or family seeking to employ work? Get them to give us a call too For more and comprehensive information and details or to call for an IMMEDIATE interview call Sarah Chappell on 01143492112 ( leave a voicemail if I am unavailable and I will call you back) or email Key Words: inbound, outbound, "call handler", "call centre", "contact centre", "customer service", complaints, telephone, reception, switchboard Search is an equal opportunities recruiter and we welcome applications from all suitably qualified or qualified candidates, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age ..........

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Tesco vacancies in Sunderland: Jobs above: 1-12 | 12 Jobs found

Increase your job chances and Register now for all the future Tesco Jobs in Sunderland 

- Takes 2 mins - New jobs by Email as soon as they are posted onto the internet - Let Employers find you!!!!

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