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Typical Job ad below for Sunderland or nearby locations (shown as example for job requirements and responsibilities):

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Example vacancy only:
Inbound Customer Service Advisors

We are looking for Customer Service Advisors for a large call centre in Doxford Park Sunderland.
the employee will be expected to up sell and cross sell at every opportunities making referrals to product experts wherever appropriate.
Please note this job for Inbound Customer Service Advisors was advertised some time ago and is now withdrawn.
1. Your role was to offer a professional service to business customers and support them with their every need, the employee will be dealing with a variety of queries so will need to know every aspect of the business.
2. Send your CV or call Sammie on (Apply online only) for more and comprehensive information and details ** Recruitment Company are an Equal Opportunities Employer acting as a Recruitment Agency . Many opportunities within the organisation. .
(N.B. Inbound Customer Service Advisors is shown for research purposes only.)
You must have an impressive track record of excellent customer service, a background in a sales or target-orientated environment and proven success in working to targets
Find Washington or Houghton as well as Sunderland jobs on the right.

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Updated: 27/08/16


24/08 - Senior Customer Service Advisor    Location: Durham North East Sunderland Jobs

Key points: One of the global's leading and best known financial services businesses are looking to recruit Senior Customer Service Advisors as it continues to grow its Sunderland Office. Working in a highly progressive business environment, the employee will be part of a enterprising, customer focused team of customer service advisors. The company have built a reputation for building long lasting relationships with its customers and clients as well as creating a supportive, high energy environment for its employees. Successful jobseekers can benefit from a highly competitive salary, excellent training opportunities and the chance to grow and progress throughout their career with the business. As well as offering career development the company also offer further extensive employee benefits including pension and healthcare schemes, child care vouchers and sensational social events throughout the year.As a Customer Service Advisor you will: Make outbound calls and dealing with customer service issues in professional and prompt manner. Listen probe and examineenquiries to determine the underlying needs of the customer. Communicate in a prompt, polite and clear manner. Ensure that the customer is always put first, aiming to get it right first time, every time. Address any issues of conflict or complaint. findwhen issues need to be escalated and follow procedures to make sure this is done successfully. Work closely within your team supporting and helping colleagues to achieve their best. Be professionally focused in order to achieve targets.The ideal Customer Service Advisor will have the following skills and experience: earlier work experience within a Call Centre is desirable, however bright, articulate jobseekers from other customer service backgrounds will be considered. Good conversation discuss issues and skillto positively interact - the skillto explain information simply and clearly whilst building a strong rapport with customers. Excellent listening skills and the skillto highlight the customer issue, adapting approach accordingly. skillto multi-task, managevolume calls efficiently and think on your feet.. Be customer-focused positive and have a professional attitude. Confidence, drive and an outgoing personality. Flexible approach to working hours. Keyboard and PC literate, MS Office skills.The contact centre offices are open between the hours of 8am - 10pm, Monday to Sunday. Customer Service Advisors will be asked to work Thirty Five hours a week on a rotational shift pattern across these times including evening and weekend work. ..........

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25/08 - Customer Service Advisor (Part Time)    Location: Durham North East Sunderland Jobs

Key points: Customer Service Advisors (Part-Time) Remuneration is £7.25 per hour increasing to £7.50 after 4 weeks and then increasing by a further 25p per hour every six months, capped at £9.00 per hour Hours:20 hours per weeek.Monday to Sunday, Evening and Weekend Shifts As an Inbound Customer Service Advisor you will join our enterprising retention team here at Parseq. Providing a first class customer service, you will respond quickly to customer requirements either by phone, email or post. The Candidate will be expected to explain processes and procedures as successfully as possible, ensuring that professional standards are maintained at all times, taking the opportunity to cross sell other products and services. earlier work experience isn t necessary, but we do want dedicated passionate and resilient individuals who are customer focused and who have the drive to succeed and progress. If you have the skillto quickly build rapport with people and empathise during difficult times, then this is the vacancy for you Key Vacancy responsibilities: give first class customer service by phone or email, taking the opportunity to cross-sell any other products.Keep calm in difficult and demanding conversations.Build rapport and empathy with customers.Ability to work under pressure and have a flexible approach to prioritising work processesMaintain accuracy when entering customer details onto the systemWhen dealing with queries, concerns or complaints take ownership of the query and resolve it as quickly and successfully as possible.Resolve first time Competencies Required: Dealing with difficult customers.Handling complaints from dissatisfied customers.Customer focusedResilience and determination to exceed goalsAn enthusiastic, positive and motivated outlookGood conversation discuss issues and skillto positively interact both written and verbalable to work on your own and accepts personal responsibility to work towards targets Skills and behaviours required: Good general level of education including Maths and EnglishA pro-active and organised approach to managing workload.Both customer and quality focusedConfidence/previous work experience of dealing with customers via phoneThe Candidate should be open to giving and receiving constructive responseExcellent computer & IT skills are requiredWork towards individual and team targets What we will offer you: Established company with sensational career opportunitiesBecome part of an excellent company cultureOpportunity to gain nationally recognised qualificationssensational induction training programmeProvide you with an opportunity to be working with some leading established brands across numerous industriesOngoing training, support and developmentEmployee help Programme (EAP)Contributory pension schemeOnsite catering facilitiesDiscounted local gym membershipEye care vouchersChildcare vouchersFree parking, including a shuttle bus service to overspill car parkOpportunity to hel ..........

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24/08 - Customer Service Advisor    Location: Durham North East Sunderland Jobs

Key points: We are currently employing for Customer Service Advisors to work for a large and expanding Contact Centre in Sunderland.The ideal jobseeker for this new vacancy will be flexible and self motivated with a good phone manner. Candidates applying must have earlier customer service experience either face to face or over the phone (this does not need to be within a contact centre environment) and have a passion for providing a high quality service to customers. The Candidate must also have good IT skills.As a Customer Service advisor the Important job duties would include Taking inbound calls Answering queries relating to product information Customer Service Updating computer systemrequired Skills and Attributes Self Motivated Hard Working Flexible IT literateThis is a permanent position which will start on a temporary probation period. This is an exciting chance to enhance your career within a growing company. This position also comes with a variety of benefits.The hours for this role are full time Monday to Sunday, between the hours of 8am-10pm - on a 12 week advanced rota basis (37.5 hours per week) ..........

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24/08 - Retail Customer Service Assistant Sunderland    Location: Durham North East Sunderland Jobs

Key points: We are employing in Sunderland Your passion is our passion Our customers expect great service and a warm welcome, whether they re placing a bet or have just come in for a chat and a coffee. Making them feel at home in one of our 2, 400 shops on the high street is about providing a friendly face, as well as being passionate about our great range of betting products. It s a really fun vibrant environment and there s lots of variety. The Candidate ll work hard sharing your knowledge with customers and keeping the shop clean tidy and inviting. The Candidate ll need to work well in a team or on your own and be happy taking on extra responsibilities such as opening and closing the shop. We love our customers and we re growing at a pace so you ll need to be flexible and adaptable and keen to give the best service possible to everyone who comes through the shop door. And if you want to go places, there s plenty of opportunity to develop with our amazing comprehensive, "best in the industry" training. The benefits are great too, we even give you an extra day off for your birthday So, if you re over 18, already have a passion for customer service, think you could love our customers as much as we do AND you re looking for a great career with one of the biggest names in the game, make an application today ..........

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27/08 - Tesco jobs in Sunderland

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25/08 - Inbound Customer Service Advisor    Location: Durham North East Houghton-le-spring Sunderland ... Jobs

Key points: The prospective employer is located in Penshaw, Houghton-le-Spring. We are currently looking for experienced customer service advisors to be working within their call centre department on both a part time or full time shift pattern. Your job duties will include being responsible for taking calls from the general public, dealing with queries regarding their electricity supply. The role involves taking all relevant information from the customer and input of details onto the in house computer system. The Candidate will also be liaising with engineers and informing them of problems as well as receiving updates and relaying the information to customers. earlier work experience in a customer service environment is desirable. The role is temporary, on-going and we currently employing for part time hours. Please note that this contact centre is open 24 hours a day therefore flexibility will be expected you may be expected to work evenings and weekends. If successful with this role you will require to work 4 weeks at full time Weekdays 9 till 5. The Candidate can apply via this advert or email your cv and apply for this new vacancy and a covering letter Adecco is an equal opportunities employer. Adecco Group UK & Ireland is an employment agency. The Adecco Group UK & Ireland is an equal opportunities employer and positively encourages applications from all qualified jobseekers regardless of sex, race disability, age, sexual orientation gender assignment, religion or belief, marital status or pregnancy and maternityAdecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer. ..........

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Tesco jobs in the area of Sunderland

24/08 - Part Time Customer Service Advisor    Location: Durham North East Houghton-le-spring Sunderland ... Jobs

Key points: Customer AdvisorHoughton le SpringThe prospective employer a major Distribution Network located in Houghton-le-Spring is looking to recruit Part-Time Customer Service Advisors to be working within their busy, fast paced contact centre on a temporary ongoing basis, starting in September 2016. The contact centre operates 24/7 and we're looking for jobseekers to work 22 hours per week, which are negotiable, however jobseekers must be flexible. The hourly rate is paying between £7.41 and £7.97 depending on experience and has the potential of increasing after six months depending on work performance.PLEASE NOTE: Training will be for 4 weeks, working full time 9am till 5pm.Experience/SkillsStrong customer service and phone skills are required with the skillto deal with incoming and outgoing calls. earlier call centre experience is desirable however we would consider jobseekers from a retail background who've worked in a customer facing role.Other requirements include:- Proficient IT skills with a good working knowledge of Word Excel and Outlook- Good attention to detail- Good conversation discuss issues and skillto positively interact- Someone who will go that extra mile for the customer- Reliable, conscientious and flexible jobseekerDuties will include:- Taking calls from the general public related to power cuts, faults and emergency calls- Taking relevant information from the customer and inputting the details on to the database- Liaising with engineers- Keeping both the engineers and customers updated throughout- Complaints handlingThis is an exciting chance the company offer a modern working environment in a contact centre. This is a busy, demanding role and offers a lot of variety. Free on site parking is available and the site is accessible via public transport. ..........

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24/08 - Customer Service Advisors Nights, Weekends, Evenings, Days ...    Location: Durham North East Houghton-le-spring Sunderland ... Jobs

Key points: CUSTOMER SERVICE ADVISORHoughton le SpringFixed term contractThe prospective employer a major Distribution Network located in Houghton-le-Spring is looking to recruit Customer Service Advisors to be working within their busy, fast paced contact centre on fixed term agreementbasis. The Candidate will be dealing with and working on shift patterns which will cover NIGHT SHIFTS, EVENINGS, WEEKENDS and DAY SHIFT between Monday and Sunday, equating to 37 hours per week. The Candidate must be flexible to be working within a 24 hour shift pattern. The hourly rate for this new vacancy vacancy offer is £7.97, plus 27% shift allowance.Experience/SkillsStrong customer service and phone skills are required with the skillto deal with incoming and outgoing calls. earlier call centre experience is desirable, however we would consider jobseekers from a retail background who've worked in a customer facing role.Other requirements include:- Proficient IT skills with a good working knowledge of Word Excel and Outlook- Good attention to detail- Good conversation discuss issues and skillto positively interact- Someone who will go that extra mile for the customer- Reliable, conscientious and flexible jobseekerDuties will include:- Taking calls from the general public related to power cuts, faults and emergency calls- Taking relevant information from the customer and inputting the details on to the database- Liaising with engineers- Keeping both the engineers and customers updated throughout- Complaints handlingThis is an excellent opportunity, the company offer a modern working environment in a contact centre. This is a busy, demanding role and offers a lot of variety. Free on site parking is available. Due the shift patterns we would recommend that you have your own transport. ..........

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22/08 - Telephony Customer Service Advisor    Location: Durham North East Sunderland Jobs

Key points: A sensational opportunity has arisen for you to develop your customer service skills in the expert area of finance. The role is paying £16, 000 per year and is situated in Doxford Park, Sunderland. Hours: Thirty Five hours a week. Rotational shift pattern between 7am-11am, Monday - Sunday Job offer is situated in Doxford Park, Sunderland Whilst working for this leading financial company the employee will be asked to agree the following tasks: This telephony role will require you to deliver an exceptionally high level of customer service to a high net worth group of customers. Ensure every call is dealt with in a professional and timely manner Deliver a high level of customer service when addressing customer solutions - give accurate and current advice to help the customers. Complete customer verification's Make sure all direct requests and unresolved issues are escalated to the necessary team leader Build relationships to make sure you are meeting every need of the customer. Communicate with internal departments as and when required Support the team by carrying out any tasks requested by the team leaderPerson Specification: Attention to detail Target orientated Good written and verbal conversation discuss issues and skillto positively interact skillto work in a team as well as on own initiative Good interpersonal skills Graduates and school leavers are also encouraged to make an applicationThere are four stages to our application process:1. Application: On your application we'll ask for information like your contact details, education and work experience. You'll also be expected to upload a CV, so it's a good idea to have it ready.2. Online Assessments: We'll then ask you to complete three online assessments. You'll also receive an email with a link to the assessments so that you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also give you with some insight into what our roles entail. 3. Interview: If you're successful at assessment we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll give some options and ask you to select your preferred timeslot via an online booking system.4. Outcome: Following your interview, we'll be in touch within five working days of all interviews being completed to tell you of the outcome.The application process is subject to the successful completion of background and reference checking, including CRB and CCJ (County Court Judgement) checks. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but jobseekers must be able to show their skillto work in the UK. Randstad Financial & Professional acts as an employment organisationfor permanent recruitment & an employment business for temporary recruit ..........

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Spanish Speaking Customer Service Agent

Location: Sunderland Tyne and Wear Jobs

Key points: Spanish Speaking Customer Service Agent - Sunderland Basic salary between £150000-17000 per year Temporary to Permanent contract An exciting chance has arisen for a Spanish Speaking Customer Service Agent to join an existing and established team. If you have exemplary conversational and communication, self confidence and organisation skills, then this role could be that new opportunity for you. The Company: My client is a small business which is growing fastly. Their main purpose is to provide their customers with excellent customer service and to help them in many different application processes. This job offer: The position is mainly customer service tasks such as taking inbound calls, making outbound calls, speaking to customers over emails and live chat emailing. There will also be general admin duties and data input. The customers will be from a Spanish background therefore you must be fluent in Spanish and English both written and verbally. The Person: My client is looking for a confident Customer Service Agent to work closely within a small established team. The most important qualities required would be self confidence and exemplary conversational and communication skills as the employee will be asked to deal with various customers on a daily basis. Good organisational skills and time management is needed within this role and also a good general IT literacy is sought. the employee will also need the skills of being able to prioritise and multi-task as the employee will be asked to cover other roles during breaks and holidays. previous work experience would therefore be advantageous within customer service role. A basic salary in the region of £15000-17000 per year is available and excellent training is available in the role. There is an excellent working environment and scope for progression in the company for the right person. To apply for this job vacancy offer use the online process. nb that due to the large volume of CVs received we are only able to respond to successful applications. If you have been successful we will contact you within 72 hours of your application. We are unable to give specific response to unsuccessful candidates. In respect of the above role(s), Prime Time Recruitment Limited operates as an Employment Agency as defined under the Employment Agencies Act 1973 ..........

Full Details.... Spanish Speaking Customer Service Agent

26/08 - Customer Service Administrator    Location: North East Sunderland Durham Jobs

Key points: Customer Service Administrator

Sunderland - £17, 000 + Bonus incentives incentives Scheme

We are currently employing for a talented and knowledgable Administrator to be working within our Customer Service department at our North East regional office located in Sunderland.

The ideal jobseeker for this new vacancy will have earlier administration experience and excellent customer service skills.

The Important job duties are as follows:

.Chasing subcontractor payments

.Running departmental reports - monthly & weekly

.Issuing communicationto new customers

.Scanning, filing and postal duties

.Data entry

.File management

.General administration duties

The successful jobseeker for this new vacancy will have a confident phone manner and will have working knowledge of MS office in particular MS Excel.

We are seeking to employ and looking for someone who is interested in developing within the business with a view for the vacancy to progress into a Customer Liaison Assistant within the next 12 months.

Who are we looking for?

As well as being able to show your experience within a fast paced customer service environment, you must also possess an aptitude to joinstrong organisational and conversation discuss issues and skillto positively interact a keen desire to work in a quality driven business.

The ideal jobseeker for this new vacancy will be enthusiastic, energetic and possess a willingness to learn whilst also conveying a flexible 'can do' attitude in relation to business needs

Avant Homes

Avant Homes is one of the UK's leading privately-owned house builders who have established a reputation for innovative design and specification. Last year we built over 1, 100 homes, from Dundee through to Milton Keynes and we have no intention of stopping there. In fact, our aim is to become the home builder of choice.

Operating in Scotland the North East of England Yorkshire and the Midlands, we have offices in each of those regions and employ over 530 people.

As a progressive, responsible homebuilder we have a commitment to the communities we build in and the people that be located within them. As such, our focus is firmly on quality, attention to detail and the local area.

By benchmarking ourselves against other leading companies and comparing our approach with theirs, we know we're better than the rest.

We are Avant Homes.

And we're leading the way. £17, 000 + Bonus incentives incentives Scheme ..........

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24/08 - Customer Service Advisors Day Shift    Location: Durham North East Houghton-le-spring Sunderland ... Jobs

Key points: CUSTOMER ADVISORFixed Term ContractDay ShiftThe prospective employer a major Distribution Network located in Houghton-le-Spring is looking to recruit a Customer Service Advisor to be working within their busy, fast paced contact centre on a temporary ongoing basis. The hourly rate for this new vacancy vacancy offer is paying between £7.33 and £7.87 depending on experience and will increase after six month dependant on work performance. The Candidate will be dealing with and working on shift patterns between Monday and Sunday, 6am - 8pm equating to 37 hours per week, over 5 days.Experience/SkillsStrong customer service and phone skills are required with the skillto deal with incoming and outgoing calls. earlier call centre experience is desirable however we would consider jobseekers from a retail background who've worked in a customer facing role.Other requirements include:- Proficient IT skills with a good working knowledge of Word Excel and Outlook- Good attention to detail- Good conversation discuss issues and skillto positively interact- Someone who will go that extra mile for the customer- Reliable, conscientious and flexible jobseekerDuties will include:- Taking calls from the general public related to power cuts, faults and emergency calls- Taking relevant information from the customer and inputting the details on to the database- Liaising with engineers- Keeping both the engineers and customers updated throughout- Complaints handlingThis is an exciting chance the company offer a modern working environment in a contact centre. This is a busy, demanding role and offers a lot of variety. Free on site parking is available however the site can be accessed via public transport. ..........

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23/08 - Coffee Shop Assistant    Location: Darlington Durham North East Jobs

Key points: Coffee Shop Assistant

Nationwide Placements are employing for a well known coffee shop who are seeking to employ and looking for friendly, confident and polite team members to serve their customers.

This is a sensational opportunity to start your catering career with an enthusiastic and motivated team.

Vacancy responsibilities:

- Ensuring customers food and drink is served promptly and efficiently
- Take down orders and use the till correctly
- The Candidate will help prepare food and beverages
- Maintaining welcoming environment by keeping the shop clean and tidy

The Ideal jobseeker:

- Experience as a Barista
- Good people and conversation discuss issues and skillto positively interact
- Passion about food and customer service
- Able to work as part of a co-ordinated group
- High standards and be quality driven

Want to find out more? Apply online today

Nationwide Placements positively welcomes applications from jobseekers, no matter what their age, gender ethnicity, or lifestyle.

We always recommend having your CV professionally prepared up to date and ready to be put in front of potential employers. We will keep you updated at all times with the progress of your application whether successful or not.

If you are a business looking to recruit staff like this then we want to hear from you. Nationwide Placements UK are one of the largest permanent placements solution providers in the UK. £7.20 - £8.00 p hour + negotiable ..........

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Tesco vacancies in Sunderland: Jobs above: 1-12 | 12 Jobs found

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