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Typical Job ad below for Sunderland or nearby locations (shown as example for job requirements and responsibilities):

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Example vacancy only:
Inbound Customer Service Advisors

We are looking for Customer Service Advisors for a large call centre in Doxford Park Sunderland.
the employee will be expected to up sell and cross sell at every opportunities making referrals to product experts wherever appropriate.
Please note this job for Inbound Customer Service Advisors was advertised some time ago and is now withdrawn.
1. Your role was to offer a professional service to business customers and support them with their every need, the employee will be dealing with a variety of queries so will need to know every aspect of the business.
2. Send your CV or call Sammie on (Apply online only) for more and comprehensive information and details ** Recruitment Company are an Equal Opportunities Employer acting as a Recruitment Agency . Many opportunities within the organisation. .
(N.B. Inbound Customer Service Advisors is shown for research purposes only.)
You must have an impressive track record of excellent customer service, a background in a sales or target-orientated environment and proven success in working to targets
Find Washington or Houghton as well as Sunderland jobs on the right.

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Updated: 13/12/17


20/10 - Customer Service Advisor Contact Centre    Location: North East Sunderland Durham Northumberland Newcastle Upon Tyne ... Jobs

Key points: Contact Centre Associate - £15, 000-£16, 500 per year Doxford Business Park, Sunderland Assessments at the end of November with induction dates at the beginning of January If you are seeking to employ and looking for a new job opening after the Christmas Period then make an application today The prospective employer a large financial organisation are seeking to employ and looking for gifted and enthusiastic people to be working with the Mortgage Operations team in Doxford Park. This a motivating and challenging job opportunity for strong, customer focused jobseekers to gain employment with a growing organisation and make a career. Key Vacancy responsibilities: As a Contact Centre Associate you will play an required role in delivering excellent service and implement improvements to accurately determine the customer needs and findthe most appropriate solution. Your job duties will include being responsible for providing outstanding customer service, dealing with account queries and payment requests from both customers and 3rd parties. Ideal jobseekers will be those who thrives on building strong and successful working relationships, who can be both assertive and sensitive at the same time and who, at all times, respect our customer needs. Ideal experience:.Experience of a customer focused role, either face to face or telephony basedStrong computer skillsExperience working within a teamexemplary conversational and conversation discuss issues and skillto positively interact Pay rate: £15, 000-£16, 500 per year Hours of work: Weekdays shifts between 8am-6pm, Saturdays on a rota basis. Contact: Sophie Hepworth - Cordant People is an equal opportunities Employer. Cordant is acting as an Employment organisationin relation to this vacancy. ..........

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Spanish Speaking Customer Service Agent

Location: Sunderland Tyne and Wear Jobs

Key points: Spanish Speaking Customer Service Agent - Sunderland Basic salary between £150000-17000 per year Temporary to Permanent contract An exciting chance has arisen for a Spanish Speaking Customer Service Agent to join an existing and established team. If you have exemplary conversational and communication, self confidence and organisation skills, then this role could be that new opportunity for you. The Company: My client is a small business which is growing fastly. Their main purpose is to provide their customers with excellent customer service and to help them in many different application processes. This job offer: The position is mainly customer service tasks such as taking inbound calls, making outbound calls, speaking to customers over emails and live chat emailing. There will also be general admin duties and data input. The customers will be from a Spanish background therefore you must be fluent in Spanish and English both written and verbally. The Person: My client is looking for a confident Customer Service Agent to work closely within a small established team. The most important qualities required would be self confidence and exemplary conversational and communication skills as the employee will be asked to deal with various customers on a daily basis. Good organisational skills and time management is needed within this role and also a good general IT literacy is sought. the employee will also need the skills of being able to prioritise and multi-task as the employee will be asked to cover other roles during breaks and holidays. previous work experience would therefore be advantageous within customer service role. A basic salary in the region of £15000-17000 per year is available and excellent training is available in the role. There is an excellent working environment and scope for progression in the company for the right person. To apply for this job vacancy offer use the online process. nb that due to the large volume of CVs received we are only able to respond to successful applications. If you have been successful we will contact you within 72 hours of your application. We are unable to give specific response to unsuccessful candidates. In respect of the above role(s), Prime Time Recruitment Limited operates as an Employment Agency as defined under the Employment Agencies Act 1973 ..........

24/10 - Machine Shop Assistant    Location: Northumberland North East Newcastle Upon Tyne ... Jobs

Key points: Baltic Recruitment Services are employing for Production Operatives to work for The prospective employer located in Washington.As a jobseeker are you interested in working for an established and leading automotive manufacturer?The prospective employer a tier one Nissan supplier are currently seeking dedicated individuals to be working with their fast paced production team. Candidate Specification:Ideally you will have manufacturing experience bujt his is not requiredAble to work in fast pace production environment Adere to all Health and Safety regulationsWork as part of a co-ordinated groupMeet daily targets Flexable approach to a 3 x shift patternThe duties and responsibilities of the Production Operator role will include:Operating machinery on a high speed production lineOperating hydraulic pressesQuality checking for any defects, labeling finished products Loading and unloading parts into the machinerySpot weldingWorking towards production targetsEnsuring parts are allocated to the correct stillagesChecking manufacturing parts manualGeneral housekeeping duties as requiredThis position will be temporary position with Baltic Recruitment Services.Working hours / shift rotation:Standard working hours of work are 39 per week, across a 3 shift rotation ( 7am - 3pm , 3pm - 11pm and 11pm-7am)All jobseekers must have a flexible approach to working hours and overtime as the employee will be asked to work overtime to meet the needs and demands of the business.Pay Rates:£9.24 - 3 shift rotation ( This may increase depending on your skill set)Contact Amy Laidler Tel:.....or deliver your curriculum vitae (CV) direct to............ This position is being circulated and advertised by Baltic Recruitment Services Ltd who are operating as an Employment Business.This job was initially submitted as www.jobsite.co.uk/job/959342888 ..........

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19/10 - Customer Service Advisor    Location: Durham North East Stockton-on-tees ... Jobs

Key points: LCG Recruitment are currently employing for experienced telesales advisors for a client located in Stockton.

The right jobseeker for this new vacancy will have a proven history of telesales and be experienced in working towards targets, both weekly and monthly and have the drive to want to exceed these.

Also required will be an individual with an outgoing personality and the skillto speak to people at all levels.

Preferably jobseekers will have enough experience to be able to start the job immediately however training will be provided on products and services £15000 - £18000/annum ..........

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13/12 - Tesco jobs in Sunderland

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18/10 - Customer service executive (Mon to Fri)    Location: North East Northumberland Newcastle Upon Tyne ... Jobs

Key points: GEM Partnership are currently employing on behalf of one of the North East's fastest growing legal firms. Based in the centre of Newcastle, we are keen to speak with experienced customer service professionals who are able to show strong rapport building, investigative and conversation discuss issues and skillto positively interact. Within the vacancy you will act as first point of contact for customers who have been involved in a road traffic accident and are looking to initiate a claim. The Candidate will use your conversation discuss issues and skillto positively interact to reassure and calm potentially distressed customers ensuring that you question them to gather as much information as possible before passing this information to a claims assessor. The ideal jobseeker for this new vacancy will have.Experience of handling large volumes of calls.An skillto reassure and demonstrate empathy with customers.A keen eye for detail and practical knowledge of working to a high level of accuracy.Strong investigative skills. In return you will receive.Competitive starting salary of £14500 per year.Permanent Thirty Five hour contract.Sociable working hours Mon to Fri 11am to 7pm.Excellent working location and facilities.sensational career opportunities.Industry leading training and development. For further information Contact Matt Weir at Gem Partnership. Due to the nature of the vacancy jobseekers will be expected to complete a disclosure. ..........

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Tesco jobs in the area of Sunderland

18/10 - Customer Service Representative Darlington Full Time ...    Location: North East Durham Darlington Jobs

Key points: Customer Service Representative - Darlington (full-time)£16, 500 + benefits.DarlingtonThe job:At EE - the people showing the UK how technology can make the everyday better - we're bringing great jobs with great benefits closer to home. Benefits like a competitive salary, generous bonuses and a healthy holiday allowance. Not to mention big career development opportunities for those who plan to climb the ladder. Join the customer service team at your local contact centre and you'll take calls from all kinds of customers with all kinds of questions. Whether they'd like a bill explained a payment issue resolved or a agreementupgraded it'll be down to you to listen to them, understand their needs and come up with the perfect solution to suit. It won't always be a walk in the park, though. Meeting demanding targets, staying positive and polite on every call and supporting the odd frustrated customers are all part and parcel of the job. But if you can bring the patience, enthusiasm and people skills it takes to put the customer first and help us achieve our ambition of being #1 for service, the rewards are 100% worth it.You'll definitely: Need real strength of character and will have a talent for making customers feel special Be able to listen - even if the issue is hard to listen to Love talking to people and have a knack for understanding their needs - even if the matter is not always clear Give your best advice - even if it isn't always appreciated Have a genuine interest in communication technology Enjoy being part of a co-ordinated group but still have the drive to work on your own initiative.The Candidate might even: Know a thing or two about the telecoms sector Have some customer service experience Know your way around a PC.What's in it for you? Competitive salary Generous bonus - average bonus of £900.00 per year but exceptional performers can expect to earn up to £2, 400.00 Twenty Five days' holiday (pro-rata) - with the opportunity to buy up to Thirty days 75% discount on your personal EE mobile phone package 30% Friends and Family discount from day one (conditions apply) Discounted EE TV and broadband packages On-site concierge service Healthcare cash plan (worth £126.00) Pension (up to 9% employer contributions - conditions apply).What's next?At EE, we look for the best people to be working with us. And to help us find them, we've created this simple but successful recruitment process. The Candidate need to pass each stage to carry on to the next: Visit the careers section of our website and fill in our short online application form We'll send you a link to our online assessment which shouldn't take more than half an hour or so to complete If you pass the online assessment, one of our recruitment team will give you a call to talk about the next steps Attend a recruitment event at one of our sites, which will take about 3 hours. You'll get to meet the team and see what the job is really li ..........

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15/10 - Norwegian Speaking Customer Service Advisor    Location: Gateshead Northumberland North East Durham Newcastle Upon Tyne ... Jobs

Key points: Advancing People Multilingual - Recruitment Specialists are currently recruiting for a Norwegian Speaking Customer Service Advisor for their client located in Gateshead. As a Norwegian Speaking Customer Service Advisor it will be your responsibility to be working with customers, primarily those located in the Norwegian speaking region and covering the Norwegian speaking markets, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner. Comprehensive training, opportunities to progress, child care vouchers, recognition schemes and discounts on top retail brands are just a few of the benefits on offer. Roles & Vacancy responsibilities: Receive incoming callsDeliver high quality customer serviceAssist with new customer's enquiriesProcess orders received via the phone, fax, e-mail or internetBe proactive in the area of Customer retention Person Specification: Fluent in NorwegianStrong customer focus and professional approachexemplary conversational and conversation discuss issues and skillto positively interact, both oral and writtenAbility to work successfully as part of a co-ordinated groupGood computer skillsPositive "can do" attitude This is a full time Permanent position offering an annual salary of up to £17, 000 + attractive company benefits. Advancing People Multilingual - Recruitment Specialists Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency. ..........

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18/10 - New Lending Consultant Customer Service    Location: North East Northumberland Newcastle Upon Tyne ... Jobs

Key points: The prospective employer are the UK s largest third-party mortgage servicer with 3, 000 employees managing over £70bn of assets for over 60 clients across 500, 000 customer accounts. Our outsourced mortgage servicing solutions include exceptional debt management and customer service capabilities, mortgage origination asset trading, best-in-class analytics and much more. The prospective employer have a motivating and challenging job opportunity for a number of New Lending Consultants to be working with their team at the Doxford site. The Candidate will be working closely with customers in the first instance by undertaking inbound outbound and webchat conversations from customers and Brokers in relation to new and existing mortgage applications. By engaging in a conversational fact find exercise to obtainincome and expenditure details, the employee will be able to give the Decision in Principle outcome to the customer. The Candidate will manageand deliver administrative processes within Customer Operations successfully and efficiently, including regulated dealing with of the initial Mortgage application to completion. Main Vacancy responsibilities As a New Lending Consultant the employee will be the initial point of contact with inbound customers and Brokers in relation to Client Mortgage Propositions or Mortgage Applications, ensuring an excellent customer experience throughout. The Candidate will managecustomer queries using the webchat communication tool which allows customers to engage with the Teams using a channel of their choice and you will use your active listening skills to make sure the customers financial situation is fully understood. Quickly and accurately you will access the needs of customers and either deal with the query or situation if it s within scope or handoff to the appropriate colleagues. The Candidate will keepa high level of functional and technical expertise on policies and the employee will be able to schedule customer appointments with the Mortgage Adviser for the full mortgage application. The Candidate will ensure all relevant customer documents are received in a timely manner and are then validated against the application requirements, you will also ensure all documentation is uploaded correctly and accurately onto the customer application. This role is an extremely rewarding role where customer engagement is key. Operating hours include weekend working and flexible hours between 8am - 8pm Weekdays, of which the employee will be willing to work. Weekends will be 1 in 4 on a rota basis. Skills and competencies: exemplary conversational and conversation discuss issues and skillto positively interact. Excellent conversational and listening skills Problem solving skills PC literate - Microsoft Office applications Flexibility in approach to work demands, schedules and loads Customer service experience would be ideal ..........

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18/10 - Inbound Customer Service Advisor    Location: North East Durham Peterlee Jobs

Key points: Adecco is currently working with a well established client employing qualified Inbound Customer Advisors. The Customers are the heart of everything they do, therefore you will use your great customer focus, questioning skills and product knowledge to make sure your customer receives not only an exceptional experience but the right services for them. Vacancy responsibilities and duties of this position include:.Operative successfully with in a contact centre environment.Answering call's in the new claims team.Provide a warm and friendly point of contact.Build an instant rapport with customers.Understand the nature of the claim and use questioning skills to offer the best services for the customer..Communicate the benefits of services..Accurate record keeping and data entry required Skills & Experience.Previous customer service experience from within either a contact centre, retail or hospitality environment..Full UK driving licence (we will consider jobseekers who have passed their theory test but not yet sat the practical driving test).Knowledge of selling products or services (sales through service).Ability to work to targets.I.T literate and competent in using in house systems.Maintaining high standards of professionalism.Presenting a friendly & polite manner.Consistent delivery of quality & attention to detail.Enthusiasm for customer service & satisfaction The prospective employers opening hours of work are 07.00am until 21.30pm. The Candidate will be working 37.5 hours per week, 5 days out of 7. Full induction training and development plan will be put in place to help you make the most out of this great opportunity. Please note that you must be able to pass a basic disclosure (CRB check) for this role. For more and comprehensive information and details or to planan interview contact us today. The Adecco Group UK & Ireland is an equal opportunities employer Adecco is acting as an Employment organisationin relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer. ..........

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15/10 - Customer Service Advisor Newcastle    Location: North East North Tyneside Northumberland Whitley Bay Newcastle Upon Tyne ... Jobs

Key points: The prospective employer are a large banking organisation and have some very exciting permanent opportunities located in the Newcastle area. The job of Collections Advisor at the bank is pivotal to showing the mainfamily values of the company, helping to help some of their most vulnerable customers into getting their financial wellbeing back in a positive situation. Remuneration is £16500 pa with an extremely rewarding pay progression scheme plus a typical 7% annual bonus Employee benefits.Large free onsite car parkLess than 5 minute walk to the closest Metro stopAccess to an employee car schemeContributory pension schemeLife assuranceDiscounts on various financial products and a wide range of high street retailers Hours of work: Full time Thirty Five hours a week between 8am - 9pm Mon - Thurs, 8am - 7pm Fri, 9am - 5pm Sat & 10am - 3pm Sun As an ambassador for the bank you will work alongside your team members to give an exceptional level of service, assist customers and offer solutions. The Candidate will have a customer focused mind-set and be a confident communicator. The Candidate may not have worked in a contact centre environment before but if you have the right attitude our bespoke training, along with ongoing coaching and development will make sure you're well prepared to be the best. As a jobseeker are you a confident communicatorAs a jobseeker are you customer focusedHave you any CCJ'sHave you any unspent convictionsAs a jobseeker are you able to work the shift pattern stated in the advert Cordant is acting as an Employment organisationin relation to this vacancy. ..........

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18/10 - French Customer Service, Newcastle Upon Tyne, UK    Location: North East Northumberland Newcastle Upon Tyne ... Jobs

Key points: French Speaking Customer Care Advisors Job offer is situated in Newcastle upon TyneBH9297The prospective employer an international e-commerce leader is currently seeking to recruit French Speaking Customer Care Advisors for their offices in Newcastle upon Tyne.Job RoleVacancy responsibilities:- Working in a team, providing excellent customer service and account support to customers.- Works in a team based environment supporting your team in achieving the highest quality standards. Works on specific lines of business in messenger be located mail, be located ID and hotmail.- Provides a personalised response to all inbound emails received whilst providing a positive customer s experience through efficient, friendly, high quality and accurate responses- Taking inbound phone calls where business needs- Proactively seeks response on ways to improve personal performance- Takes ownership to make sure closure for all issues which cannot be resolved whilst dealing with the customer/Assists product experts to find resolutions- Takes part in and encourages active participation in team discussion activities and focus groups- Assists team manager in assessing and auditing responses and completing quality responseThe Candidate:- Fluency in written and spoken French- Fluency in written and spoken English- Customer Focus - six months outstanding customer service experience in a service driven environment- Specialist Expertise - Experience in Microsoft Office and Internet- Working with others - Demonstrates practical knowledge of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale- Planning & Organising - skillto multitask, plan and prioritise workload- successful Communication - exemplary conversational and conversation discuss issues and skillto positively interact both verbal and written- Resilience - Demonstrates resilience and skillto work on own initiative- Problem Solving - Demonstrates problem solving and troubleshooting skills- Responsibility for Results - Demonstrates ownership and accountability to achieve deadlines and targetsAdditional Info Remuneration is £16-17k + BenefitsIf you wish to discuss this position in further detail, Contact Jade. Origin Multilingual+44 (0) ..........

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17/10 - Customer Service Advisor    Location: North East Durham Peterlee Jobs

Key points: Up to £16, 000 per year (OTE £21, 000)

If you are the go to person in a crisis we would love to speak with you

Would you like to be working with an organisation with great progression opportunities?

We are looking to recruit full time Customer Service Advisors on a permanent basis to be working with The prospective employer located in the motor claims industry. This is a highly customer focus role where the employee will be using your questioning and decision making skills throughout the call to ascertain who was at fault.. The Candidate will be dealing with customers who have been involved in a road traffic accident and proving support through their time of need.

What do you need from me?

- Strong listening and questioning skills
- Confident using a P.C and in-house systems
- earlier work practical knowledge of working in a customer service environment
- Capability of working to targets
- skillto challenge the customer.
- Remaining a high level of professionalism
- Decision and evaluative skills

What will I be doing?

- Empathising and supporting the customer throughout the whole process
.. to make sure they are fully aware of the service that can be provided and how
.. this can be of benefit to them
- Using a strong product knowledge to make sure every customer is getting the
.. best service for their own personal needs
- Liaising with other departments and companies to come to the best
.. decision

What will my working hours be?

The Candidate will be expected to work 37.5 hours per week on a rotational shift pattern. The Candidate must be flexible between the hours of 7am-9:30pm Weekdays and 8am- 8:30pm on a weekend. Your shift patterns will include working occasional weekends.

What s in it for me?

Along with a variety of different benefits (Child care vouchers, friends and family scheme, EE employee benefits and RAC discount) the employee will be joining an organisation focused on your development and progression throughout the company.
Furthermore, your hard work will be rewarded with a great bonus program ..........

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Tesco vacancies in Sunderland: Jobs above: 1-12 | 12 Jobs found

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