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Typical Job ad below for Sunderland or nearby locations (shown as example for job requirements and responsibilities):

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Example vacancy only:
Inbound Customer Service Advisors

We are looking for Customer Service Advisors for a large call centre in Doxford Park Sunderland.
the employee will be expected to up sell and cross sell at every opportunities making referrals to product experts wherever appropriate.
Please note this job for Inbound Customer Service Advisors was advertised some time ago and is now withdrawn.
1. Your role was to offer a professional service to business customers and support them with their every need, the employee will be dealing with a variety of queries so will need to know every aspect of the business.
2. Send your CV or call Sammie on (Apply online only) for more and comprehensive information and details ** Recruitment Company are an Equal Opportunities Employer acting as a Recruitment Agency . Many opportunities within the organisation. .
(N.B. Inbound Customer Service Advisors is shown for research purposes only.)
You must have an impressive track record of excellent customer service, a background in a sales or target-orientated environment and proven success in working to targets
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Updated: 28/09/16


24/09 - Customer Service Call Centre    Location: North East Sunderland Durham Jobs

Key points: A great opportunity has arisen for a customer service role. The role is paying £16, 000 per year and is situated in Doxford Park, Sunderland. Hours: Thirty Five hours a week. Rotational shift pattern between 7am-11am, Monday - Sunday Job offer is situated in Doxford Park, SunderlandWhilst working for this leading financial company the employee will be asked to agree the following tasks:-This telephony role will require you to deliver an exceptionally high level of customer service to a high net worth group of customers.-Ensure every call is dealt with in a professional and timely manner-Deliver a high level of customer service when addressing customer solutions - give accurate and current advice to help the customers. -Complete customer verification's-Make sure all direct requests and unresolved issues are escalated to the necessary team leader -Build relationships to make sure you are meeting every need of the customer.-Communicate with internal departments as and when required-Support the team by carrying out any tasks requested by the team leaderPerson Specification:-Attention to detail-Target orientated-Good written and verbal conversation discuss issues and skillto positively interact-Ability to work in a team as well as on own initiative-Good interpersonal skills-Graduates and school leavers are also encouraged to make an applicationThere are four stages to our application process:- Application: On your application we'll ask for information like your contact details, education and work experience. You'll also be expected to upload a CV, so it's a good idea to have it ready.- Online Assessments: We'll then ask you to complete three online assessments. You'll also receive an email with a link to the assessments so that you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also give you with some insight into what our roles entail. - Interview: If you're successful at assessment we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll give some options and ask you to select your preferred timeslot via an online booking system.- Outcome: Following your interview, we'll be in touch within five working days of all interviews being completed to tell you of the outcome.skillstelephony, customer service, communication complaint handling, call centre, graduate, Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but jobseekers must be able to show their skillto work in the UK. Randstad Financial & Professional acts as an employment organisationfor permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003 ..........

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23/09 - Fast Track Customer Service Driver Sunderland Hylton Park ...    Location: Sunderland Durham North East Jobs

Key points: Join our Christmas crew @ArgosGreat with customers?Good driver?Then why not join our Argos crew in a seasonal role?We ll be busy, busy, busy over the festive period so why not join our team out on the road making sure our customers get their orders on time with a smile and some good old festive cheer The Candidate ll be giving Santa and his sleigh a run for their money, whilst driving safely and responsibly of course.It s a role that s as much about people skills as it is driving and working at Argos over Christmas means everyday will be different and offer you new and exciting challenges. Our Customer Service Drivers are in store and out on the road in an Argos branded van delivering our award winning Fast Track Delivery service.We re looking for people who are:Customer focused.The Candidate will need to care about giving customers that superior Argos experience, after all they are what our business is built around.Friendly.Everybody loves a friendly hello and smile especially as Christmas - it goes a long wayHappy and motivated.The Candidate have to be happy and motivated in what you do in store and out on the roadProud.We want someone who takes a real pride in delivering that store to door experienceCalm under pressure.When all around are losing theirs can you keep your cool?In addition do you also have the following skills?A full clean driving license with a minimum of 1 years driving experienceA great communicatorSomeone who has bags of energy and just wants to get things doneA real team player who loves working in a fun fast-paced team environment both in store and on the roadBenefits:A generous pay to give you some extra cash for those all important Christmas holidays and presents10% discount in Argos storesA fun and friendly working environmentThere may also be an opportunity to stay on after Christmas and make Argos your future too ..........

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21/09 - Customer Service Supervisor (Logistics)    Location: Durham North East Sunderland Jobs

Key points: We have an immediate requirement for a send thinking, enterprising people manager with exceptional customer service skills. The prospective employer is an established and leading global logistics firm with several locations across the North East. This great opportunity has a risen for a full time permanent Customer Service Supervisor. This role is dayshift however the successful jobseeker for this new vacancy must be flexible and able to work overtime as and when required.Scope of RoleThe role supports the on-going development and management of CSA function. The jobseeker for this new vacancy will give day to day supervision to the CSA team and support to the CSA Manager. Resolution of transactional queries regarding the receipt and dispatch of product and any system issues including stock adjustments etc. Ownership of the daily Overdue RAN Report and responsibility for ensuring steady updates are available.Escalation point for Supplier / Customer issues and queries. Day to day supervision of CSA Team including fact file preparation holiday allocation control, Kelio updates etc..Escalation to assist with PIR & TRF queries and issue resolution. give support to the CSA team with regards to Sea and Airfreight support, customs documentation (incl. Russian documentation). Airfreight support / escalations & Airfreight control measures escalation. Assist customer processes, particularly with regards to steady capacity studies, CFR target achievement and receiving schedules. The Candidate will be expected to carry out any further tasks as deemed necessary by the CSA Manager.Vacancy responsibilities (the list below is not exhaustive): Actively ensure CSA service offered to all departments is of a high standard. Willing to learn new skills / attend training courses as required. Ensure the day-to-day function of the CSA department is achieved. Preparation of monthly/weekly reports, as required. Liaise with Operations with regards to GK activity. Liaise with GMs and Managers with regards to scheduled monthly meetings. Liaise with support services with regards to compliance related items. Liaise with operational staff during audits. skillto travel if required.Attributes: A high level of knowledge of Logistics and Warehousing industry. A working knowledge of International Freight is desirable. Good general Health and Safety awareness. A confident presenter to a group or individuals. Excellent spoken and written conversation discuss issues and skillto positively interact. Good organisational, presentational, planning and administration skills. able to work on your own to develop skills. Good data analysis skills. Outstanding attention to detail. Competent in Microsoft Office Packages (Excel, Word and PowerPoint). Ethical understanding of confidentiality and trusted with privateinformation. Must hold a current driving licence..This job was initially submitted as www.totaljobs.com/job/66615752 ..........

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26/09 - Customer Service Advisor (Part Time)    Location: Sunderland Durham North East Jobs

Key points: Customer Service Advisors (Part-Time) Remuneration is £7.25 per hour increasing to £7.50 after 4 weeks and then increasing by a further 25p per hour every six months, capped at £9.00 per hour Hours:20 hours per weeek.Monday to Sunday, Evening and Weekend Shifts As an Inbound Customer Service Advisor you will join our enterprising retention team here at Parseq. Providing a first class customer service, you will respond quickly to customer requirements either by phone, email or post. The Candidate will be expected to explain processes and procedures as successfully as possible, ensuring that professional standards are maintained at all times, taking the opportunity to cross sell other products and services. earlier work experience isn t necessary, but we do want dedicated passionate and resilient individuals who are customer focused and who have the drive to succeed and progress. If you have the skillto quickly build rapport with people and empathise during difficult times, then this is the vacancy for you Key Vacancy responsibilities: give first class customer service by phone or email, taking the opportunity to cross-sell any other products.Keep calm in difficult and demanding conversations.Build rapport and empathy with customers.Ability to work under pressure and have a flexible approach to prioritising work processesMaintain accuracy when entering customer details onto the systemWhen dealing with queries, concerns or complaints take ownership of the query and resolve it as quickly and successfully as possible.Resolve first time Competencies Required: Dealing with difficult customers.Handling complaints from dissatisfied customers.Customer focusedResilience and determination to exceed goalsAn enthusiastic, positive and motivated outlookGood conversation discuss issues and skillto positively interact both written and verbalable to work on your own and accepts personal responsibility to work towards targets Skills and behaviours required: Good general level of education including Maths and EnglishA pro-active and organised approach to managing workload.Both customer and quality focusedConfidence/previous work experience of dealing with customers via phoneThe Candidate should be open to giving and receiving constructive responseExcellent computer & IT skills are requiredWork towards individual and team targets What we will offer you: Established company with sensational career opportunitiesBecome part of an excellent company cultureOpportunity to gain nationally recognised qualificationssensational induction training programmeProvide you with an opportunity to be working with some leading established brands across numerous industriesOngoing training, support and developmentEmployee help Programme (EAP)Contributory pension schemeOnsite catering facilitiesDiscounted local gym membershipEye care vouchersChildcare vouchersFree parking, including a shuttle bus service to overspill car parkOpportunity to hel ..........

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28/09 - Tesco jobs in Sunderland

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26/09 - Customer Service Advisor    Location: Sunderland Durham North East Jobs

Key points: We are currently employing for Customer Service Advisors to work for a large and expanding Contact Centre in Sunderland.The ideal jobseeker for this new vacancy will be flexible and self motivated with a good phone manner. Candidates applying must have earlier customer service experience either face to face or over the phone (this does not need to be within a contact centre environment) and have a passion for providing a high quality service to customers. The Candidate must also have good IT skills.As a Customer Service advisor the Important job duties would include Taking inbound calls Answering queries relating to product information Customer Service Updating computer systemrequired Skills and Attributes Self Motivated Hard Working Flexible IT literateThis is a permanent position which will start on a temporary probation period. This is an exciting chance to enhance your career within a growing company. This position also comes with a variety of benefits.The hours for this role are full time Monday to Sunday, between the hours of 8am-10pm - on a 12 week advanced rota basis (37.5 hours per week) ..........

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Tesco jobs in the area of Sunderland

26/09 - Customer Service Advisor    Location: Durham North East Sunderland Jobs

Key points: Parseq Sunderland are currently looking for Customer Service Advisors join their team. As a Customer Service Advisor you ll work on behalf of one of the UK s leading Organisations. The Candidate ll be responsible for dealing with customers on behalf of The prospective employers in a professional efficient manner. This is an inbound and outbound role where you ll be target driven ensuring the customer has an excellent experience. This is a very exciting opportunity for customer service professional looking to take the next step in their career. Our customer service teams are positive and proactive, with the drive to achieve targets. As a customer service advisor you ll receive calls from customers who are calling in for various reasons. Your job duties will include being responsible for providing a first class service and delivering sales through service. Working in this fast pace role you are required to be hard working, determined and give excellent customer service from start to finish. The Candidate will be part of a winning team you won t stop until your customer is satisfied Knowledge & Experience Highly able to work on your own and driven to exceedPrevious Inbound/Outbound sales experienceKnowledge of professional selling and closing sales positivelyBrand awarenessEvidence of achieving sales targets in a fast paced driven environmentCan demonstrate the skillfor making customers feel special, being a real people person who is brilliant engaging over the phone We will offer you Become part of an excellent company cultureOpportunity to gain nationally recognized qualificationssensational induction training programmeProvide you with an opportunity to be working with some leading established brands across numerous industriesOngoing training, support and developmentEmployee help Programme (EAP)Contributory pension schemeOnsite catering facilitiesGreat access and transport pointsEye care vouchersOpportunity to help charities and be involved in fundraising eventsOpportunity to be able to take career breaks - sabbaticals etcUp to Twenty Five days holiday ..........

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24/09 - Customer Service Advisor    Location: Sunderland Durham North East Jobs

Key points: A sensational opportunity has arisen for you to develop your customer service skills in the expert area of finance. The role is paying £16, 000 per year and is situated in Doxford Park, Sunderland. Hours: Thirty Five hours a week. Rotational shift pattern between 7am-11am, Monday - Sunday Job offer is situated in Doxford Park, SunderlandWhilst working for this leading financial company the employee will be asked to agree the following tasks: This telephony role will require you to deliver an exceptionally high level of customer service to a high net worth group of customers. Ensure every call is dealt with in a professional and timely manner Deliver a high level of customer service when addressing customer solutions - give accurate and current advice to help the customers. Complete customer verification's Make sure all direct requests and unresolved issues are escalated to the necessary team leader Build relationships to make sure you are meeting every need of the customer. Communicate with internal departments as and when required Support the team by carrying out any tasks requested by the team leaderPerson Specification: Attention to detail Target orientated Good written and verbal conversation discuss issues and skillto positively interact skillto work in a team as well as on own initiative Good interpersonal skills Graduates and school leavers are also encouraged to make an applicationThere are four stages to our application process:1. Application: On your application we'll ask for information like your contact details, education and work experience. You'll also be expected to upload a CV, so it's a good idea to have it ready.2. Online Assessments: We'll then ask you to complete three online assessments. You'll also receive an email with a link to the assessments so that you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also give you with some insight into what our roles entail. 3. Interview: If you're successful at assessment we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll give some options and ask you to select your preferred timeslot via an online booking system.4. Outcome: Following your interview, we'll be in touch within five working days of all interviews being completed to tell you of the outcome.The application process is subject to the successful completion of background and reference checking, including CRB and CCJ (County Court Judgement) checks. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but jobseekers must be able to show their skillto work in the UK. Randstad Financial & Professional acts as an employment organisationfor permanent recruitment & an employment business for ..........

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13/09 - Customer Service Advisor    Location: Durham North East Sunderland Jobs

Key points: A sensational opportunity has arisen for you to develop your customer service skills in the expert area of finance. The role is paying £14, 678 per year and is situated in Doxford Park, Sunderland. Hours: 21 hours a week. Rotational shift pattern between 7am-11am, Saturday, Sunday and Mondays. Job offer is situated in Doxford Park, Sunderland Whilst working for this leading financial company the employee will be asked to agree the following tasks: This telephony role will require you to deliver an exceptionally high level of customer service to a high net worth group of customers. Ensure every call is dealt with in a professional and timely manner Deliver a high level of customer service when addressing customer solutions - give accurate and current advice to help the customers. Complete customer verification's Make sure all direct requests and unresolved issues are escalated to the necessary team leader Build relationships to make sure you are meeting every need of the customer. Communicate with internal departments as and when required Support the team by carrying out any tasks requested by the team leaderPerson Specification: Attention to detail Target orientated Good written and verbal conversation discuss issues and skillto positively interact skillto work in a team as well as on own initiative Good interpersonal skills Graduates and school leavers are also encouraged to make an applicationThere are four stages to our application process:1. Application: On your application we'll ask for information like your contact details, education and work experience. You'll also be expected to upload a CV, so it's a good idea to have it ready.2. Online Assessments: We'll then ask you to complete three online assessments. You'll also receive an email with a link to the assessments so that you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also give you with some insight into what our roles entail. 3. Interview: If you're successful at assessment we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll give some options and ask you to select your preferred timeslot via an online booking system.4. Outcome: Following your interview, we'll be in touch within five working days of all interviews being completed to tell you of the outcome.The application process is subject to the successful completion of background and reference checking, including CRB and CCJ (County Court Judgement) checks. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but jobseekers must be able to show their skillto work in the UK. Randstad Financial & Professional acts as an employment organisationfor permanent recruitment & an employment business for temporary ..........

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Spanish Speaking Customer Service Agent

Location: Sunderland Tyne and Wear Jobs

Key points: Spanish Speaking Customer Service Agent - Sunderland Basic salary between £150000-17000 per year Temporary to Permanent contract An exciting chance has arisen for a Spanish Speaking Customer Service Agent to join an existing and established team. If you have exemplary conversational and communication, self confidence and organisation skills, then this role could be that new opportunity for you. The Company: My client is a small business which is growing fastly. Their main purpose is to provide their customers with excellent customer service and to help them in many different application processes. This job offer: The position is mainly customer service tasks such as taking inbound calls, making outbound calls, speaking to customers over emails and live chat emailing. There will also be general admin duties and data input. The customers will be from a Spanish background therefore you must be fluent in Spanish and English both written and verbally. The Person: My client is looking for a confident Customer Service Agent to work closely within a small established team. The most important qualities required would be self confidence and exemplary conversational and communication skills as the employee will be asked to deal with various customers on a daily basis. Good organisational skills and time management is needed within this role and also a good general IT literacy is sought. the employee will also need the skills of being able to prioritise and multi-task as the employee will be asked to cover other roles during breaks and holidays. previous work experience would therefore be advantageous within customer service role. A basic salary in the region of £15000-17000 per year is available and excellent training is available in the role. There is an excellent working environment and scope for progression in the company for the right person. To apply for this job vacancy offer use the online process. nb that due to the large volume of CVs received we are only able to respond to successful applications. If you have been successful we will contact you within 72 hours of your application. We are unable to give specific response to unsuccessful candidates. In respect of the above role(s), Prime Time Recruitment Limited operates as an Employment Agency as defined under the Employment Agencies Act 1973 ..........

Full Details.... Spanish Speaking Customer Service Agent

23/09 - Customer Service Advisors Nights, Weekends, Evenings, Days ...    Location: North East Houghton-le-spring Sunderland Durham ... Jobs

Key points: CUSTOMER SERVICE ADVISORHoughton le SpringFixed term contractThe prospective employer a major Distribution Network located in Houghton-le-Spring is looking to recruit Customer Service Advisors to be working within their busy, fast paced contact centre on fixed term agreementbasis. The Candidate will be dealing with and working on shift patterns which will cover NIGHT SHIFTS, EVENINGS, WEEKENDS and DAY SHIFT between Monday and Sunday, equating to 37 hours per week. The Candidate must be flexible to be working within a 24 hour shift pattern. The hourly rate for this new vacancy vacancy offer is £7.97, plus 27% shift allowance.Experience/SkillsStrong customer service and phone skills are required with the skillto deal with incoming and outgoing calls. earlier call centre experience is desirable, however we would consider jobseekers from a retail background who've worked in a customer facing role.Other requirements include:- Proficient IT skills with a good working knowledge of Word Excel and Outlook- Good attention to detail- Good conversation discuss issues and skillto positively interact- Someone who will go that extra mile for the customer- Reliable, conscientious and flexible jobseekerDuties will include:- Taking calls from the general public related to power cuts, faults and emergency calls- Taking relevant information from the customer and inputting the details on to the database- Liaising with engineers- Keeping both the engineers and customers updated throughout- Complaints handlingThis is an excellent opportunity, the company offer a modern working environment in a contact centre. This is a busy, demanding role and offers a lot of variety. Free on site parking is available. Due the shift patterns we would recommend that you have your own transport. ..........

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23/09 - Customer Service Call Centre    Location: Durham North East Sunderland Jobs

Key points: A great opportunity has arisen for a customer service role. The role is paying £16, 000 per year and is situated in Doxford Park, Sunderland. Hours: Thirty Five hours a week. Rotational shift pattern between 7am-11am, Monday - Sunday Job offer is situated in Doxford Park, SunderlandWhilst working for this leading financial company the employee will be asked to agree the following tasks:-This telephony role will require you to deliver an exceptionally high level of customer service to a high net worth group of customers.-Ensure every call is dealt with in a professional and timely manner-Deliver a high level of customer service when addressing customer solutions - give accurate and current advice to help the customers. -Complete customer verification's-Make sure all direct requests and unresolved issues are escalated to the necessary team leader -Build relationships to make sure you are meeting every need of the customer.-Communicate with internal departments as and when required-Support the team by carrying out any tasks requested by the team leaderPerson Specification:-Attention to detail-Target orientated-Good written and verbal conversation discuss issues and skillto positively interact-Ability to work in a team as well as on own initiative-Good interpersonal skills-Graduates and school leavers are also encouraged to make an applicationThere are four stages to our application process:- Application: On your application we'll ask for information like your contact details, education and work experience. You'll also be expected to upload a CV, so it's a good idea to have it ready.- Online Assessments: We'll then ask you to complete three online assessments. You'll also receive an email with a link to the assessments so that you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also give you with some insight into what our roles entail. - Interview: If you're successful at assessment we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll give some options and ask you to select your preferred timeslot via an online booking system.- Outcome: Following your interview, we'll be in touch within five working days of all interviews being completed to tell you of the outcome.skillstelephony, customer service, communication complaint handling, call centre, graduate, Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but jobseekers must be able to show their skillto work in the UK. Randstad Financial & Professional acts as an employment organisationfor permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.This job was initially ..........

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21/09 - Merchandiser (Convenience, Supermarket Nationwide) ...    Location: Durham North East Sunderland Jobs

Key points: Sinso RetailSupport Limited are an established and leading supplier of in store support services to many retailing household names. We are proud of our strong brand our committed team and our high levels of customer service.We are currently employing for experienced merchandisers to be working with our growing team.JOB DESCRIPTIONWorking nationwide in convenience stores and supermarkets, you will implement the store layout and section planograms to a high standard within set timescales to the company's standards. PRINCIPAL ACCOUNTABILITIES To work as part of a merchandising team, following instructions from a Team LeaderTo assist with the guiding of the store owner through the changes affecting the store operationsTo communicate successfully with the Team Leader deputising in his / her absenceTo assist with obtaining the customers acceptance of the scope and level of training/assistance provided on site via signature of appropriate documentationTo help to record visual evidence of store state both before commencement and following completion of the sales area updateTo help to produce the visit report in conjunction with customer acceptance to be supplied to a Development Manager or Director as instructed by the Team Leader in line with company policyReport all problems/outstanding issues to the Team Leader in accordance with company policy for visit reportingTo assist in the returning of all paperwork relating to the store update(s) to a Development Manager or Director within 24 hours of job completionGENERAL ACCOUNTABILITIES To carry out the above principal accountabilities and any other tasks as instructed by the Team Leader in line with company policies and proceduresNATURE AND SCOPEReporting to the Team Leader this role is field based requiring good conversation discuss issues and skillto positively interactStore planning and merchandising forms the main framework of the vacancy and most aspects are centred on the instructions provided by the Team Leader with a requirement to learn & implement merchandising techniques to a high standardQUALIFICATIONS required:Good GCSE'sSKILLS:exemplary conversational and communication and customer service, organised with good decision making skillsKNOWLEDGE:General IT including windows applications and use of internet and microsoft office (word powerpoint, excel, outlook) across multiple devices (PC, mobile, tablet)PERSON SPECIFICATION Must be confident & customer focusedAble to communicate successfullyMust be capable of working well in a teamMust be able to keep knowledge, learn and understand planograms and merchandising principlesMust be smart in appearance and keeppersonal hygiene to a high standardMust be fit and healthy, this is manual qualified workMust be prepared to work away from home on a continuous basis, working from Monday am through to Friday pm (+ weekends and/or bank holidays as required)Must be prepared to agree qualifications as directed by the businessWill ..........

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Tesco vacancies in Sunderland: Jobs above: 1-12 | 12 Jobs found

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