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Typical Job ad below for Burnley or nearby locations (shown as example for job requirements and responsibilities):

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Example vacancy only:
Customer Service Advisor

As part of its growth strategy, our near by based client now has a vacancy for a pro-active customer service advisor.
the employee will be targeted on the number of calls made each day, but the priority was to build and maintain strong relationships with valued customers.
Please note this job for Customer Service Advisor was advertised some time ago and is now withdrawn.
1. The role will involve contacting existing customers in order to establish future service requirements, from type and frequency of contact to determining future sales opportunities.
2. Hours:
Weekdays, 9. Many opportunities within the organisation. 30am to 3pm Salary:
£14,000 - £16,000 per year DOE (pro rat

  • Laura Hartley Recruitment Ltd was operating as an employment agency.
    (N.B. Customer Service Advisor is shown for research purposes only.)
    Duties:
    *Proactively contacting existing customers and building a strong rapport *Targeted on the number of customer care calls made each day *Updating details on Sage ACT database *Identify sales opportunities *Liaise with technical team in order to satisfy customer enquiries Required:
    *Excellent telephone manner *Excellent customer service skills *Good IT skills (CRM software knowledge would be an advantage) *Familiar with working to targets *Ability to work on own initiative In return, our client offers sensational working conditions, in family feel environment and a newly refurbished office
    Find Blackburn or Accrington as well as Burnley jobs on the right.
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    Updated: 25/06/17


    21/06 - Customer Service Advisor Query Resolution Team    Location: Burnley North West Lancashire ... Jobs

    Key points: Chess are one of the UK s leading Voice, Connect, Cloud and Digital solution providers, helping over 100, 000 businesses grow through innovative technology and expert advice. Not only do we pride ourselves on our award-winning service, we are extremely proud to have been placed 2nd in 'The Sunday Times 100 Best Companies to Work for list 2017 after 8 consecutive years in the top 100. "a GREAT place to work, a GREAT place to be a customer" Chess are currently looking to recruit enthusiastic and committed people to their growing Customer Service Advisor Team in Burnley. As a Customer Service Team Advisor Your job duties will include being responsible for developing and maintaining relationships with our customers and ensuring we put them at the heart of everything we do. The successful jobseeker for this new vacancy will relish the opportunity to be working with a vibrant and professional environment, where you are rewarded for your commitment to excellent Customer Service and are provided with the opportunity for further career development. Duties to include but not restricted to:.Delivering exceptional Customer Service to our customers skillto work on your own and as part of a co-ordinated group Consistently hitting monthly KPI s Owning queries through to a full resolution for the customer Resolving complex queries that were not able to be resolved at the first point of customer contact Outbound calls and email response to customers to make sure continually updated on progress of query Liaise with other areas of the business as and when required The Candidate will need to show:.Computer literacy The skillto be pro-active skillto resolve support issues to final resolution and to a significantly high standard required Experience in Customer Service, Telesales or Account Management exemplary conversational and conversation discuss issues and skillto positively interact Excellent writing skills Passionate about Customer Service Desirable Skills:.Experience in the Telecommunications industry Technical knowledge Package Details: Basic Remuneration is Up to £18, 900 p.a. dependent upon experience. Bonus incentives incentives: Attractive Annual Bonus incentives incentives payable in June with interim payment in December based on company performance (OTE £20, 790) Benefits include: Pension Health Care, Life Assurance and Loyalty Scheme, Company Online Benefits - where you can save money on almost all your lifestyle expenses from buying a car to eating out in a restaurant. In addition all our sites give fresh fruit and healthy breakfast options daily for all our people and we have wellbeing social clubs with the options to do things such as Yoga, Running, Tennis, Golf and much more. Hours: 37 hours per week Weekdays, normal office hours apply. Holiday Allowance: Twenty days paid holiday p.a. increased upon anniversaries, ultimately to 24 days p.a., plus public holidays "Play Your Part" Our gr ..........

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    07/06 - Temporary Summer Positions Customer Service/Sales ...    Location: Burnley North West Lancashire ... Jobs

    Key points: Team: If you re looking for a sales and customer service role with a difference, stop right now, because you ve found it If you re a genuine people-person with a confident phone manner we would really love to meet you. Here at Endsleigh, we re really proud of our expert reputation and when you join us as an Insurance Consultant, that s exactly what you ll become - a trusted expert. These will initially be temporary roles from July/August until September/October handling enquires about our expert student and gadget product. Following the initial temporary assignment there may be an opportunity for this role to become permanent. Role: The Candidate ll spend your time speaking to customers on the phone, sharing your expert knowledge and giving interested customers real reasons to buy. The Candidate ll also be helping our customers, delivering exceptional service and upselling wherever possible. It s a fast-paced environment, so you ll be the kind of person who thrives on busy days and converting leads. There s no cold calling - you will only be dealing with incomings enquiries. We ll train you and support you to become an expert so you ll really understand the ins and outs of every product we provide. It s an interesting, rewarding role with potential for career progression. Person: It goes without saying that you ll be at your best on the phone, being dedicated to providing an exceptional service to our customers. The Candidate will work well in a team and be comfortable and confident in meeting and exceeding targets for those that exceed targets there is bonus program is place. Finally, you ll need great conversation discuss issues and skillto positively interact and at least five GCSEs (A-C) including Maths and English. Reward: This will initially be a temporary position and you will earn an hourly rate of £7.50. We often have students returning year on year for these positions, whilst they are studying, so for those that do well there may be an opportunity to work for us next summer too ..........

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    31/05 - Customer Service Advisor    Location: Burnley North West Lancashire ... Jobs

    Key points: Temporary Customer Services job located in Burnley paying £8.50 per hour Your new company Your new company is a large, growing organisation in Burnley who are seeking a number of temporary jobseekers to be working with their busy Customer Services team on a temporary basis over the coming year. Your new role Your new role is a Customer Services Advisor position which is initially a temporary vacancy. This could potentially go permanent, dependant on the business needs and your performance. This is a classic customer services position where the employee will be taking inbound and making outbound calls, to solve customer queries, assist and action any complaints and also answer any general questions. Due to the product the organisation sell, the employee will be dealing with high-end prestigious accounts, so the highest levels of service are required. The Candidate will also be carrying out any ad-hoc administrative tasks surrounding this role. What you'll need to succeed To succeed you will need AT LEAST two years' experience within an office based customer services environment. The Candidate will need an excellent phone manner with an understanding of how to communicate with different people in different situations. The Candidate will need to be highly professional, well-presented and organised with good IT knowledge. The Candidate must be punctual and dependable and educated to a good standard of Maths & English. What you'll get in return In return you will receive a competitive hourly rate that will be paid into your bank every Friday. The Candidate will receive holiday pay, onsite parking and weekly aftercare provided by your dedicated Hays consultant. The Candidate will receive the chance to growand develop your skills within a well-known reputable organisation and may even potentially become a permanent member of staff. The Candidate will also be working Monday - Friday with no weekend work. What you need to do nowIf you're interested in this role, click 'make an application today' to send an up-to-date copy of your CV, or call us now.If this new vacancy isn't quite right for you but you are seeking to employ and looking for a new position Contact us for a privatediscussion on your career. Hays Specialist Recruitment Limited acts as an employment organisationfor permanent recruitment and employment business for the supply of temporary workers. By applying for this new vacancy you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk ..........

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    04/06 - Customer Service Advisor    Location: Burnley North West Lancashire ... Jobs

    Key points: We currently have a motivating and challenging job opportunity for a talented and knowledgable customer service advisor to be working with a thriving global organisation located in Burnley. This is not your standard customer service role, it requires someone who has the skillto learn technical information. Please note: Successful jobseekers will be expected to complete a criminal record check as well as a financial background check. Answering inbound calls Generating reports from the system and analysing to pin point the faultLiaising with other departments to planreplacementsLiaising with various external organisations regarding customer accountsQualifying information on the system to access accountsProviding technical information to customers and external agentsProcessing customer payments Please note that mpeople can not always repsond to all jobseekers due to the high volumes of CV's received on a daily basis. Should you not receive a response with in 5 working days accept this as not been successful. Mpeople Recruitment wish you all the best in your job search. ..........

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    25/06 - Asda jobs in Burnley

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    18/06 - Store Assistant Manager Warrington    Location: Warrington North West Cheshire Lancashire ... Jobs

    Key points: We have a tremendous opportunity for a full time Assistant Manager at our Warrington store.The Assistant Store Manager's role is to keepa consistent sales performance in line with the store expectations. Delivering a memorable customer experience and operating within the company's policy and procedures in a compliant manner by getting it right first time.Role: Responsible for promoting an attitude in others where the customer is at the heart of our actions and decisions Co-ordinating and implementing multiple tasks successfully through pro-active and accurate planning Prioritising own time and that of the team to meet deadlines and improve service able to flex plans as the need arises Passionate about achieving high quality service recognising and rewarding team members where appropriate Driving high levels of delivery from others and providing activities and guidance to achieve performance Analysing financial KPI achievements that affect profit performance and always considering the impact of their decisions with regard to Showroom profit performancePerson: successful Leader who can build a strong team around them, always looking for ways to enhance confidence and capability Develops successfulness in others through coaching and training reviews and develops the performance of others by giving guidance and clear expectations Confident, clear communicator who can deliver information using appropriate methods to make sure the correct message gets across A good listener and facilitator of open and honest discussion. Uses their enthusiasm and passion within their own style to influence, adding power and impact Have a high level of understanding of the business environment and key constraints in which they operate, responsive to the changes around themHours : Forty hours per week, 5 days out of 7, including weekends..This job was initially submitted as www.retailchoice.com/job/74138939 ..........

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    Asda jobs in the area of Burnley

    15/06 - Apprentice Shop Assistant    Location: Carnforth North West Lancashire ... Jobs

    Key points: This is a sensational opportunity for someone to kick-start their career as an Apprentice in a growing business  make an application today  
    Work, Earn and Learn  
    If you can t wait to get started in your chosen career and don t want to choose between gaining qualifications and earning a salary, an Apprenticeship with Lancaster and Morecambe College offers you the best of both globals Apprenticeships give you all the experience you need to move your career send and better prospects for the future.
    This job offer : 
    Apprentice Shop Assistant at Holgates
    This role holder will work within a small team in our Holiday Park mini market. This is a busy and thriving shop which caters to our guest s holiday needs. This role holder will be responsible for achieving and maintaining the highest possible standards of customer service to our customers.
    Within this role Your job duties will include being responsible for

    Greeting and serving our customers,  proactively supporting their needs.
    Ensuring stock levels in place and supporting stock level reviews.
    Maintaining and ensuring the shop is kept safe and tidy at all times. 

    Being an Apprentice means the employee will be employed and earn a salary whilst working towards a nationally recognised NVQ qualification at Level 2 or Level 3 and a technical certificate.
    Your assessor will visit you in the workplace to observe you in your job role and to help you build a portfolio of evidence to prove your competence against industry standards.
    The Candidate might attend College one day a week or on block release depending on your course. Your time in College will be to complete your assignments and study functional skills such as English, Maths and IT.which you will need for all jobs. As all our tutors are professionals in the fields they teach, they will be able to give you all the support and advice that you need.
    Remember it only takes a minute to make an application for an Apprenticeship with Lancaster and Morecambe College and begin your future career with great prospects today  ..........

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    Some relevant sites to visit:
    Business info for the retail sector    Retail online magazine

    15/06 - Charity Shop Assistant    Location: Blackpool North West Lancashire ... Jobs

    Key points: Blackpool Fylde and Wyre Society for the Blind Registered Charity 1009955

    Charity Shop Assistant

    £7.50 per hour (minimum of Fifteen hours per week, maximum 37.5 hours) Must be able to travel to Victoria Road West, Cleveleys and Highfield Road Blackpool. Flexibility with regard to working arrangements is necessary.

    We are seeking to employ and looking for a talented and knowledgable and enthusiastic Sales Assistant to be working with our team. To assist and give cover for the Managers in all aspects of running the organisation's Charity Shops. Primary responsibilities include, developing and dealing with the donation of productsfor sale, cash handling and working with volunteers.

    For more and comprehensive information and details or an application pack ContactTrina Parkinson Finance and Administration Manager.

    trina.parkinson@nvision-nw.co.ukor phone 01253 362688.

    A Disclosure and Barring Service Record will be requested for the successful applicant.

    N-Vision promotes equal opportunities and welcomes jobseekers from all sections of the community.

    Closing date: 28thJune 2017

    Successful jobseekers will be contacted within two weeks of the closing date. ..........

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    31/05 - BT Customer Service Advisor Accrington £20,475 OTE ...    Location: Accrington North West Lancashire ... Jobs

    Key points: Brilliant experiences. Happy customers. Exceptional people.Looking to gain experience in the global of work? Would you like the opportunity to gain valuable experience at a global telecoms organisation? Would you like to be working with motivated exceptional people every day in an amazing team environment that has customers at the heart of everything we do? Whether you are a school/college leaver taking a gap year and want to add a brilliant experience to your cv, if you have had a career break or just want a fresh start in something new we are confident we can give all the support and coaching you need to achieve this. Would you like a better work life balance? Need hours to suit your lifestyle? We have full and part time hours available16, 20, Twenty Five and Thirty and 37.5hrs per week available, 4 weeks full time training.What's in it for me? Not only will you be working for one of the global's leading brands, you'll also receive a generous pay of £17, 550+ £2, 925 OTE Bonus incentives incentives, (pro rata'd for part time hours) As a valued employee you'll also qualify for a wide range of high street discounts plus 30% off BT Mobile, free BT Broadband and half price BT TV . Discounts apply whilst employment continues. A compatible line required for BT Broadband and BT TV, or £30 connection charge may applyWhat will be I doing? Firstly you will receive top-notch BT training and coaching which is tailored to you. This will give you all the knowledge and confidence you need as a Customer Advisor to engage with our UK BT customers, answering their queries on our products and packages. The Candidate will be listening, relating and identifying opportunities to help our customers, making sure we keep their company and business as well as boosting sales and upgrades. All whilst delivering exceptional service, ensuring they feel valued and satisfied - not wanting to go anywhere else. Here at our BT offices are open from 8am to 9pm Weekdays 8am to 8pm on Saturday and 9am to 6pm on Sunday. You'll cover a variety of shifts between these hours, including evenings and weekends, which could bump your salary up even further as we offer increased pay for shifts worked in the evening and Sundays. This is an exciting chance to gain support, coaching and experience at a well-known brand. This is initially a short term contract, you can opt for either 6 or 12 months and we will steadyly discuss with you what longer term opportunities are available.Would you like to advance your career whilst earning a generous pay and bonus .what are you waiting for? Apply for this new vacancy here .. ..........

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    22/06 - Customer Service Advisor 30 hours per week    Location: Manchester North West Lancashire ... Jobs

    Key points: Our colleagues are, quite simply, the mainof our business. Without them, our customers wouldn't experience the helpfulness and service they expect when they walk into our stores. We are seeking to employ and looking for people who are passionate about customers and cyclingThe Candidate will need to really want to help our customers and to make sure that you personally deliver excellent service and be confident to look for opportunities to offer all our service products and add on sales. The Candidate will have a passion for selling and inspiring and enabling people to get more joy from cycling. It s a busy job with plenty of variety and chances to learn new things.so if you love talking to people and riding bikes, you ll thrive at Cycle Republic.The Candidate will need to be enthusiastic, talkative and inquisitive about our products and the people that buy them. To do well with us, you ll need to share these qualities and be happy to work hard as part of a co-ordinated group that s constantly on the move.In return you'll get an excellent base salary, pension and benefits package, 25% colleague discount (available in our retail stores as well as at our Autocentres), access to a range of discounts on everyday goods, financial products and services, as well as the choice to be working with our ShareSave scheme.If you re nodding as you read this, then press APPLY ..........

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    21/06 - Inbound Customer Service / Customer Service    Location: North West Lancashire Jobs

    Key points: This is where customer service becomes really good FUN Sometimes you really don't know what you want to do, what you do know is you like working with fun upbeat people that you have a lot in common with. May be this short term agreementrole will give you the opportunity to work in a team , have fun and earn money while you are at it, with onsite gym membership ( so you can get as fit as Love Island contestants) and free parking, then this is the vacancy for YOU NO cold calling at all, the employee will be dealing with in bound calls from young adults. This multinational company is providing the best opportunity to start a new career with intensive training so you can deliver the best results to yThe prospective employers and overcome any issues you might find full support from your colleagues and team leaders and all they ask in return is commitment, flexibility and a willingness to learn and succeed. Say "Goodbye" to your old career and get ready for £37, 5 hours a week, that will make you understand what work/life balance is all about. Customer ServiceFull time100% inbound callsNo Sales, No Cross-Sales, No Up-Sales37, 5 hours/day 5 days per week£7, 68/hr make an application today via this new vacancy board OR Call: - extension 5 ..........

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    21/06 - Customer Service Administrator    Location: North West Trafford Cheshire Lancashire ... Jobs

    Key points: This is initially a Temporary to Permanent role for a great company located in Trafford Park to help their Customer Service Department. Your job duties will include being responsible for the distribution of all incoming Sales Orders to the relevant order team, together with distribution of all pricing/tender enquiries to relevant sales person issue of all samples requests received and scanning of all customer sales orders. Role and Vacancy responsibilities: Ensure all customer orders are retrieved and issued to the Customer Service Team in a timely manner to allow the team to meet customer expectation.Pre-screening of all orders - price checks, prioritisation checks and allocating to specific order processor who manages account.Management of incoming mailboxes and distribution of price/tender enquiries.Answer incoming calls in busy periods or when required for absence/holiday cover.Provide order dealing with support to the Customer Service Team in busy periods or when required for absence/holiday cover.Assist with back order stock allocation as and when required.Provide support to the Customer Satisfaction Manager as and when required.Reception cover during lunchtimes. Qualifications and Experience Maths & English - GCSE (or equivalent) grades A-C - requiredPrevious Administration & Customer Service experience - required Aptitude and Competencies Excellent phone manner - requiredExcellent time management and personal organisational skills - requiredCan demonstrate the skillto go the extra mile, to exceed expectations- DesirableExperience of working within a fast paced environment - DesirableAbility to be working without close supervision - requiredProficient use of Microsoft Office - requiredExperience of SAP - Desirable ..........

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    10/06 - Customer Service Sales Support    Location: Warrington North West Cheshire Lancashire ... Jobs

    Key points: Reed Warrington are working with industry market leaders located in Warrington who are currently employing a Customer Service Representative, supporting the sales team. Candidates are required to be immediately available, the vacancy will start as soon as the successful jobseeker for this new vacancy is interviewed. This position is an ongoing temporary opportunity covering a period of maternity leave, estimated to be between 6 and 12 months long. The hourly rate will be £9.84 and the hours of work are Monday.Thursday 08:30.5pm and Friday 08:30.16:00.The mainresponsibilities of this role are to achieve a positive outcome for both the employer and their customer s in response to all inbound customer service calls. Duties Check availability of stock..Load customer orders into SAP.Ensure that orders placed are checked in regards to price and delivery expectations.Communicate warnings to customers where the employer will not achieve an On Time Delivery Dealing with inbound customer queries regarding short shipments, damaged shipments, shipments made in error..Liaising with 3rd Party Log Suppliers to resolve these customer complaints..Dealing with customer requests to return product..Dealing with inbound customer queries with regards to faults and claims Liaising with correct level of people to resolve and response next steps to customer..Dealing with invoice queries with credit control and field sales engineers fixing the problem or passing to team leader.Where required carry out fulfillment activities e.g. order creation for consignment warehouse and create delivery documentation..Any other adhoc duties as assigned by the Line Manager. Professional Knowledge and Skills.Understanding of the technology used to help customer service e.g. SAP (Ideally) Basic level of Microsoft Office & Outlook.Knowledge of customers and their requirements.Knowledge of Customer Service Processes.Outstanding service and quality orientation.Ability to resolve customer service issues.Ability to build relationships with other team members and the sales organisation..Advanced oral conversation discuss issues and skillto positively interact.Ability to keepand establish professional relationships with the customer. If you have customer service/sales support experience and you are available immediately do not hesitate to make an application online or email david.newman@reedglobal.com as the employer is waiting to start a successful jobseeker.Reed Specialist Recruitment Limited is an employment organisationand employment business ..........

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