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Typical Job ad below for Burnley or nearby locations (shown as example for job requirements and responsibilities):

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Example vacancy only:
Customer Service Advisor

As part of its growth strategy, our near by based client now has a vacancy for a pro-active customer service advisor.
the employee will be targeted on the number of calls made each day, but the priority was to build and maintain strong relationships with valued customers.
Please note this job for Customer Service Advisor was advertised some time ago and is now withdrawn.
1. The role will involve contacting existing customers in order to establish future service requirements, from type and frequency of contact to determining future sales opportunities.
2. Hours:
Weekdays, 9. Many opportunities within the organisation. 30am to 3pm Salary:
£14,000 - £16,000 per year DOE (pro rat

  • Laura Hartley Recruitment Ltd was operating as an employment agency.
    (N.B. Customer Service Advisor is shown for research purposes only.)
    Duties:
    *Proactively contacting existing customers and building a strong rapport *Targeted on the number of customer care calls made each day *Updating details on Sage ACT database *Identify sales opportunities *Liaise with technical team in order to satisfy customer enquiries Required:
    *Excellent telephone manner *Excellent customer service skills *Good IT skills (CRM software knowledge would be an advantage) *Familiar with working to targets *Ability to work on own initiative In return, our client offers sensational working conditions, in family feel environment and a newly refurbished office
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    Updated: 27/03/17


    17/03 * - Customer Service    Location: Burnley Jobs

    Key points: hours (working): 9.30am - 5.30pm Weekdays Job specification: • Process all customer orders • Upsell extra products to the customer • Present new products to customers on a steady basis • Work to a strict call schedule, contacting customers weekly to take new orders • Dealing with all customer queries • Processing credits and returns Person Specification • Experience of working in a fast paced telesales office environment • earlier work experience in customer service and customer account management • The skillto work concisely under reasonable pressure • skillto juggle administration tasks with telephone and email queries • Excellent Customer Service skills • Good telephone manner • Experienced in using Microsoft Word, Excel & Outlook • Natural problem solving skills • Excellent oral & written communication skills • Enthusiastic and driven work ethic ..........

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    02/03 * - Customer Service Advisors    Location: Darwen Blackburn with Darwen Jobs

    Key points: Our successful client is a field solutions provider, currently conducting over 25, 000 visits to people and property every month within utilities, financial services and public sector businesses. The established contact centre team respond to and proactively work with customers, pre and post visit. They are now employing for Customer Service Advisors for their Darwen location. This job offer: the employee will be joining an existing team who deliver high standards of customer service, dispute resolution, repayment negotiations as well as objection handling relating to overdue accounts on behalf of utility customers. The successful candidates will be dealing with high volumes of inbound calls and e-mails from customers including outbound work both via manual work lists and also working on an outbound dialler. Working to targets, the employee will be asked to understand customer needs and build strong relationships so their business is retained. These are full time positions, working 35 hours (working) per week on a rota basis between 8am – 8pm Weekdays (possible inclusion of 1 in 4 Saturdays 9am-2pm depending on candidate availability) The client offers a competitive basic salary beginning at £15, 000 and increasing to £15, 500 after six months, as well as an excellent bonus structure. extra benefits include free on-site parking, company pension scheme & internal training and development. The Candidate: earlier contact centre experience is called for for this role, and candidates should have a solid work history with full references. the employee will be able to deal with complex queries and liaise between customers and suppliers. Experience within retentions, collections, dispute resolution would be considered. The prospective employer is FCA regulated, therefore candidates should have some familiarity with working to compliance and strict SLA’s ..........

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    08/03 * - Customer Service Advisor Preston Brook    Location: Runcorn Jobs

    Key points: If you're someone with enthusiasm and temperament, Capita is ready to train you as a Customer Services Advisor in our Preston Brook Contact Centre operations. It's an exciting and exemplary opportunity whether you're seeking to employ a people-focused job with great benefits - or the chance to build a career with one of the UK #39;s biggest companies. Welcome to Capita the employee will be joining Capita Customer Management, a leading name in its market sector. We're trusted to run customer service operations for organisations ranging from utilities companies and government departments to major charities and big mobile phone brands. This is a chance to work in a centre of excellence on behalf of household name brands. Why join us? Great workplace: Our sites are dynamic, fast-paced call centres with a real energy and buzz. There are also excellent facilities including subsidised restaurants. Brighter benefits: As well as competitive salaries, you can seekward to benefits including 23 days holiday, mobile phone discounts, Next discounts, childcare vouchers, cycle to work scheme and accesses to private dental care. The start of a Capita career? If you're aspiring for the future, there's a clear progression pathway within Capita Customer Management. Our parent company Capita operates in an incredible range of market sectors - so there could be opportunities to take your career in many different directions in Yorkshire or anywhere in the UK This job offer You'll be dealing with customer queries via the telephone and online channels - with the ambition of delivering friendly, helpful and efficient service, every time. If you're up to the challenge, you'll have the chance to deal with more complex duties like complaints and case management. About you We give comprehensive induction training. The Candidate do need to be a real people person, with the enthusiasm, confidence and communication skills to build a rapport with customers. An insightful nature and the skillto think on your feet are important too ..........

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    01/03 * - Customer Service Advisor    Location: Clitheroe Lancashire Jobs

    Key points: Customer Service Advisor – UK and International This job offer: Reporting to Customer Service Manager Working as part of a team who manage communication between our UK and International accounts in China, Dubai, UAE, Europe and to deliver accurate information to the different departments within the business as called for. Inputting product information and keeping this information up-to-date Input of supplier information to Excel, chasing quotes and information from UK International accounts ensuring that accurate product information is available to the various departments as called for. Liaising with supply chain/embroidery on bespoke/embroidered garments. Liaising with national and international account managers Proactively investigating and providing solutions to customer queries. Co-ordinating with Supply Chain and Technical to collate information needed to achieve confirmed delivery dates. Skills called for: ·Acccurate with excellent attention to detail ·Problem solving ·Proven skillto deliver a professional customer service ·Strong listening skills with the skillto tailor your approach to each customer ·Accurate and dependable data entry ·exemplary conversational and communication skills ·Solid IT skills ·Strong literacy and numeracy skills ·Flexibility to changeyour way of working with a changing environment Ginger Recruitment is an independent North West recruitment consultancy, based in Ribchester. Servicing the Ribble valley and Lancashire areas, we ambition to build long-term relationships with clients and candidates to help find the right person for the vacancy. So if it’s the next step on the career ladder or a complete career change, Ginger Recruitment can help. If you are seeking to employ a similar position in Lancashire, then give us a call for an informal chat. One of our experienced and REC qualified engineering recruitment team can tell you on our current vacancies as well as any other recruitment enquiries you may have. Unfortunately, due to the high volume of applications we receive per vacancy, we are unable to respond to every candidate personally and so if you have not heard back from us within 7 days, consider your application unsuccessful ..........

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    27/03 - Asda jobs in Burnley

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    13/03 * - German Speaking Customer Service    Location: Oldham Jobs

    Key points: German Speaking Customer Service Representatives called for For AM2PM Recruitment Solutions Ltd - National Client – Oldham Based, OL9 - Immediate Start - Competitive Salary Due to continued growth our nationally recognised client quickly require fluent German Speaking Customer Service Representatives to work within the busy contact centre based in Oldham, OL9. About This job offer Your day to day tasks will include: • Responding to inbound calls from customers and clients • Processing order details onto the in house computer system • Checking product availability • Checking lead times • Liaising with internal and external departments to ensure the dispatch of products • Chasing delivery information • Updating spreadsheets As a Multilingual Customer Service Agent the employee will be taking phone calls, both in English and German and you must be able to accurately understand the customer’s requirements and process information. The hours (working) for this role will primarily be Monday to Sunday between 8.00am and 8.00pm depending on company requirements-fixed hours (working) and days will be given at point of job offer. About The Candidate • Be able to speak and write fluent German • Be able to give excellent levels of customer service at all times • Have an excellent attention to detail • Be able to build relationships between departments • Have an experience of working within a customer service environment There will be a generous pay on offer plus excellent company benefits. For further information Contact AM2PM Recruitment Solutions (Birmingham) Ltd today ..........

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    Asda jobs in the area of Burnley

    09/03 * - Customer Service Advisor Out of hours    Location: Colne Lancashire Jobs

    Key points: We are currently employing for 4 Customer service advisors to be based at our clients call centre in Colne. The call centre is a 24 hour receiving centre, providing a telephone helpline service to a diverse range of clients including older residents residing in a supported housing environment. the employee will deliver an excellent customer service practical working experience to end users from start to finish at all times, taking appropriate action and always going that extra mile to ensure a satisfactory resolution. the employee will also be responsible for supporting the repairs and client service as and when called for. Full training for this role will be given nonetheless we will be seeking to employ candidates who hold the below criteria. • customer service practical working experience in a fast paced customer services call centre environment • Good IT skills and experience working with software systems and databases • exemplary conversational and communication skills along with the skillto empathise with vulnerable customers • A calm methodical approach and the skillto work under reasonable pressure Rate of pay starts at £8.53 per hour and this is an ongoing temporary assignment until at least the end of March. The roles available vary between an average of 13-18 hours (working) per week. The post is due to start immediately. Please email your CV asap or contact Brin Staniforth on (Apply online only) ..........

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    22/03 * - Customer Service Advisor Blackburn    Location: Blackburn Jobs

    Key points: Blackburn. Full time Temporary - ongoing with no end date. Customer Service Advisor £16, 633k + £1.5k bonus OTE Brilliant experiences. Happy customers. Exceptional people. Would you like the opportunity to work with motivated, exceptional people every day in an amazing team environment that has customers at the heart of everything we do? Every day millions of our customers connect, play, watch, learn, and live their lives using our products and services. Investing in our customers' experience is important to us - and that's where you come in. The Customer Care team are the voices of our company. We're the ones people turn to, online or on the phone. They bring our services to life, whether it's superfast fibre broadband, TV or our latest HD Sport Channels. What will be I doing? Firstly the employee will receive top-notch training and coaching which is tailored to you. This will give you all the knowledge and confidence you need to engage with our UK customers. As a Customer Service Advisor, the employee will give technical advice, check bills, smooth house moves, win back customers and put things right when they haven't quite gone to plan. The Candidate are our problem-solvers, our peacemakers, our ambassadors; always putting our customers first. the employee will deliver exceptional service, ensuring customers feel valued and satisfied - not wanting to go anywhere else. the employee will have a natural enthusiasm for customer service and confidence when speaking to customers. You'll also be great at problem solving, leaving the customer happy each and every time. What's in it for me? Not only will you be working at one of the global's leading brands, you'll also receive a generous pay of £16, 633 & £1.5k bonus uncapped. As a valued employee, you'll also qualify for a wide range of high street discounts, including 30% off mobile products. Our offices are open from 8am to 10pm Monday to Sunday. You'll cover a variety of shifts between these hours (working), including evenings and weekends, which could bump your salary up to a rewarding £17, 076 + £1.5k bonus as we offer increased pay for shifts worked in the evening and Sundays. Would you like to advance your career whilst earning a generous pay and bonus….what are you waiting for?.. Apply here ..........

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    17/03 * - Customer Service Advisors    Location: Accrington Lancashire Jobs

    Key points: Have you a passion for delivering excellent customer service? Do you enjoy talking to people and helping them solve issues? As a candidate, are you seeking to employ a career in Customer Services with a business that will invest in you and reward you based on your individual performance? If so, then we want to hear from you. Due to the growth of our Contact Centre operation we are employing  Customer Service Advisors to join our lively Contact Centre in Huncoat, Accrington. We are primarily seeking to employ candidates seeking full time work, but will consider exceptional candidates seeking part time hours (working) (minimum 20 hours (working) per week) if the proposed hours (working) fit our requirements. In return the employee will earn a competitive hourly rate of £7.69 an hour at first (increasing to a potential £8.20 an hour on passing probation) plus £1000 OTE per year. So what are we seeking to employ in our successful Customer Service Advisors? - Proven experience in customer services and complaint handling whether this is retail / hospitality or other and service environments - the employee will possess strong listening and communication skills and the skillto resolve customer queries in a timely manner - Self motivated, enthusiastic with a positive can do attitude - skillto stay calm, objective and professional at all times - IT Literate - earlier work experience in a Call Centre environment is not really necessary as full training is provided. What will I be doing as a Bensons for Beds Customer Service Advisor? There is a strong focus on complaint handling in this role.  Using your outgoing temperament, exceptional communication skills (written and verbal) and focus on excellent customer service the employee will manageemails and take inbound calls from both customers and our retail stores on a broad range of issues; before and after sales service, product information, sales enquires and internet enquiries. the employee will be expected to managecustomer complaints by showing empathy and understanding and deal with the issue to make the customer satisfied.  What are the working expectations? As Customer Service Advisor you should be able to cover shifts that will fall between the following hours (working): Weekdays (8am to 7pm) and Saturday (9am – 5pm).  There will also be the potential for extra overtime.  We are seeking to employ our new candidates to start on 10th April, subject to change. If you are genuinely interested in a career in customer services, want to join a leading retail brand that will invest in you then apply to be our new Customer Service Advisors today. We can’t wait to hear from you ..........

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    22/03 * - Customer Service Advocate    Location: Skelmersdale Lancashire Jobs

    Key points: Skelmersdale ***£9.77 per hour ***April Starting employment dates available As a candidate, are you experienced in customer services? seeking to employ full time work? Interested in working within the banking industry? ***Working hours (working) 40 hours (working) per week between Monday-Sunday, flex Shift pattern12-8pm-1pm-9pm, 2-10pm **
    * Interaction Recruitment are working on behalf of our client, a market leading brand within the finance and banking industry who are seeking to employ a number of customer service advisors to join there expanding team. The role Your job duties will include being responsible for receiving and making inbound and outbound calls in a timely and professional manner. Delivering excellent customer service at all times. Your role will also involve handling campaigns involving email web-collaboration, faxes, data dealing with, fulfilment etc, in order to contribute to the achievement of Company strategy and objectives. About you -Have the skillto work as part of a team. - Have confidence in your abilities tot when dealing with customer enquiries or complaints. - Be professional and friendly at all times with great energy and enthusiasm. - Have a great telephone manner with a passion for helping customers - Be comfortable with working in a target driven environment. In return you have the opportunity to work with a leading company within the financial services industry which in turn can open the door to endless career opportunities make an application today or email your CV to ..........

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    08/03 * - Out Of Hours Customer Service Advisor x4    Location: Colne Jobs

    Key points: An established and leading housing association is seeking to employ 4 Out Of hours (working) Customer Service Officers on a part time basis to successfully manageall inbound contact with our customers. This will be mainly via the telephone but also includes other access channels i.e. email, Fax, Text , Web Chat. the employee will be expected to deal with a wide range of queries and issues from both our existing and prospective customers with confidence; demonstrating excellent customer service skills at all times. the employee will have the skillto meet and exceed key performance targets and to operate within an agreed call abandoned rate. the employee will take responsibility to manage your own workload whilst ensuring customers' needs take priority. the employee will be expected to work within the disciplines called for to operating a highly demanding front line Out of Hour's Customer Service Centre Candidate 1 rota: Week 1 Mon 06:00 09:00 Tues 06:00 09:00 Wed 06:00 09:00 Sat 06:00 12:00 Sun 08:00 12:00 Week 2 Mon 06:00 09:00 Tues 06:00 09:00 Thurs 06:00 09:00 Fri 06:00 09:00 Week 3 Fri 06:00 09:00 Sat 5pm 21:00 Sun 08:00 12:00 Week 4 Mon 06:00 09:00 Tues 06:00 09:00 Sat 06:00 12:00 Candidate 2 rota: Week 1 Wed 06:00 09:00 Sat 08:00 14:00 Sun 06:00 12:00 Week 2 Sat 06:00 12:00 Sun 06:00 12:00 Week 3 Thurs 06:00 09:00 Sat 08:00 14:00 Sun 08:00 12:00 Week 4 Mon 5pm 21:00 Sat 5pm 21:00 Sun 5pm 21:00 Candidate 3 rota: Week 1 Mon 06:00 09:00 Tues 06:00 09:00 Sat 12:00 18:00 Sun 5pm 21:00 Week 2 Wed 5pm 21:00 Sun 5pm 21:00 Week 3 Mon 06:00 09:00 Tues 06:00 09:00 Sat 06:00 12:00 Sun 06:00 12:00 Week 4 Mon 06:00 09:00 Tues 06:00 09:00 Wed 06:00 09:00 Sun 06:00 12:00 Candidate 4 rota: Fri 00:00 06:00 Sat 00:00 06:00 Sun 00:00 06:00 Please feel free to contact Ashley Diamond on (Apply online only) Retinue Solutions is committed to equality in the workplace and is an equal opportunity employer. Retinue Solutions is acting as an Employment Business in relation to this vacancy ..........

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    17/03 * - Sales and Customer Service Advisor    Location: Nelson Lancashire Jobs

    Key points: Sales & Customer Advisor £ 14, 000 - £ 15, 697.50 (negotiable on experience) Holidays – 21½ days Mon to Thurs 8.00-5.00pm, Fri 8.00-4.00pm Occasional overtime Rothwells is a one stop tools wholesaler with over 10, 000 quality products online. Supplying specific tools for all types of building, DIY, gardening, construction, automotive and engineering projects, Rothwells supply anything from socketry, spanners, Draper TX-star, Automotive ranges, Elora, Hand and Power Tools. We stock everything to suit your online buying needs. We also delivery all tools direct to you. We are a family-run established tools merchant which has been in industry since 1954. As a result of increased business, we are now employing a Sales & Customer Advisor to be based out of Nelson This is a varied role covering a wide range of office duties as well as working within the trade counter and warehouse side of the business. Duties & Vacancy responsibilities Office: • Answer phones / take orders / take messages • Make outgoing calls to current customer s and prospects to promote Rothwells • Find prices on computer and prepare quotes • Ring suppliers for prices and chase delivery • Match invoices to productsin notes & file - managecash & credit card on cash sales Trade counter / warehouse: • Serving customers at the counter - Picking orders ready for delivery • Accepting deliveries, unloading, checking & putting away • Keeping the warehouse / shelves & counter area clean and tidy • Stock counting. Perpetual inventory system. • Operating the BOC Gases system and handling cylinders Driving: • Occasional driving - making deliveries to customers premises and site addresses • Loading & unloading • Checking / cleaning the vehicle to make sure roadworthy and safe The Successful Person will have the following skill set • IT knowledge • customer service practical working experience will be advantageous • Must have current valid driving license • Sales experience of inbound / outgoing calls • Basic maths, percentages VAT element, discounts • Need to have a positive temperament • Good phone manner • Inclination to learn ..........

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    16/03 * - Customer Service Advisor    Location: Preston Lancashire Jobs

    Key points: Is it time for a career change? Or perhaps a beginning point into a career? Would you like to gain some valuable commercial experience, working in a corporate office environment and learning a diverse set of skills? Well this could be the change and opportunity you have been seeking to employ. With a generous pay of between £15, 000 plus an opportunity to earn commission, an on-site gym, free parking, childcare vouchers & huge potential for development this is an organisation looking to invest in YOU No matter what background you are from as long as you are bright, confident and enjoy communicating with people then you could join this highly professional team of Customer Service Advisors for this large, diverse & growing organisation Working within the new business team as a Customer Service Advisor Your job duties will include being responsible for keeping new customers up to date on their order, supporting existing customers with upgrade queries and being on hand to take calls from commercial retailers regarding a range of products and services. the employee will ensure that all customers receive a positive experience and follow new customer cases through to completion. As a Customer Service Advisor the employee will:
    * Deal with a variety of inbound customer service enquiries, showing empathy and providing solutions
    * Work on a first call resolution approach
    * Listen, probe and examineenquiries to find out the underlying needs of the customer
    * give exemplary sales and service support across a variety of products
    * Communicate in a prompt, polite and clear manner
    * Address any issues of conflict or complaints
    * findand recommend extra products to suit customers' needs The ideal Customer Service Advisor will hold the following skills and experiences:
    * earlier work experience within a Call Centre is desirable, nonetheless, bright, express candidates from other relevant sales and customer service backgrounds will be considered
    * Excellent listening skills and the skillto highlight the customer issue, adapting approach accordingly
    * Confidence to learn and develop through continuous training and development
    * exemplary conversational and excellent communication skills - the skillto explain information simply and clearly whilst building a strong rapport with customers
    * skillto work on your own initiative and be a real team player
    * Be customer-focused, positive and have a professional attitude
    * Keyboard and PC literate, MS Office Skills the employee will work 37.5 hours (working) per week on a shift rota basis ..........

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