Typical Job ad below for Burnley or nearby locations (shown as example for job requirements and responsibilities):
Example vacancy only: Customer Service Advisor
As part of its growth strategy, our near by based client now has a vacancy for a pro-active customer service advisor. the employee will be targeted on the number of calls made each day, but the priority was to build and maintain strong relationships with valued customers. Please note this job for Customer Service Advisor was advertised some time ago and is now withdrawn. 1. The role will involve contacting existing customers in order to establish future service requirements, from type and frequency of contact to determining future sales opportunities. 2. Hours: Weekdays, 9. Many opportunities within the organisation. 30am to 3pm Salary: £14,000 - £16,000 per year DOE (pro rat
Laura Hartley Recruitment Ltd was operating as an employment agency. (N.B. Customer Service Advisor is shown for research purposes only.) Duties: *Proactively contacting existing customers and building a strong rapport *Targeted on the number of customer care calls made each day *Updating details on Sage ACT database *Identify sales opportunities *Liaise with technical team in order to satisfy customer enquiries Required: *Excellent telephone manner *Excellent customer service skills *Good IT skills (CRM software knowledge would be an advantage) *Familiar with working to targets *Ability to work on own initiative In return, our client offers sensational working conditions, in family feel environment and a newly refurbished office Find Blackburn or Accrington as well as Burnley jobs on the right.
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Key points: Export Customer Service Advisor (fluent French) Location: Burnley, Lancashire Salary: £20-£25, 000 As a candidate, are you a fluent French & English speaker? Would you like to work in a small, friendly team in an export environment? In this varied role the employee will be office based, working closely with the MD providing customer service and administration relating to the French and UK market. You’ll be working for a small, family owned business based in Burnley, Lancashire. You: • Fluent/native French & excellent English (any knowledge of German would be a bonus) • Mature approach and seeking to employ a long-term opportunity • earlier work experience in an office environment; ideally in export customer service, account management or sales administration • Driving license & car owner • Well-settled in the UK Job role: • Handling client enquiries, follow-ups, quote generation and customer service (managing the complete sales cycle from start to finish) • Communicating first class customer service to both the French & UK market (50/50), over the phone and by email • Order-taking and sales administration • Assist the Marketing Manager with basic marketing tasks, such as photo editing and coming up with ideas for marketing strategy • Helping create and keepa positive, energetic working environment For more and comprehensive information and details, get in touch now and we’ll tell you more Keywords: French, France, customer service, account manager, Customer Service Representative, Customer Advisor ..........
Key points: Ashberry Recruitment are seeking to employ and looking for a German Speaking Customer Services Advisor for their Client located in East Lancashire. This is a motivating and challenging job opportunity for an enthusiastic and aspiring individual to be working with the Pre and Post-Sales Team withinThe prospective employersCustomerContact Centre. As a enterprising customer service expert you will support the growth of the business in various countries and their respective languages you must have the attitude and aptitude to learn and develop and become an integral member of the team. Every opportunity will be afforded to you to make sure you that training is received in our product ranges and brands to help you achieve this. The Candidate will be the first point of contact for many of our customers and will need to give high levels of customer service to German UK and other Non-English speaking customers. Working in a team environment is integral to the vacancy as is the responsibility to deliver a high level of customer service and via conversation discuss issues and skillto positively interact. Principle Vacancy responsibilities.Answering incoming calls and resolving the customer queries across various platformsManaging customer orders.Liaising with Couriers, tracking customer deliveriesResponding to customer emails.Resolving customer complaintsLiaising with SuppliersSupporting the team and communicating with fellow co-workers to achieve high levels of customer serviceOrganising your own workload appropriatelyForge good working relationships within the Sales & Marketing team, Category Managers, Customer Services teams and IT & Development team Key Skills.High standard of verbal, listening and written conversation discuss issues and skillto positively interact with impeccable attention to detailAmbitious with an skillto learn new skills quickly and continually learn in your role and stay up to date with best practiceAble to work to deadlines, targets and demonstrate commercial awarenessAbility to work in a fast-paced environment under the pressure of deadlinesExperience of working with Microsoft office including Outlook, Word and Excel is soughtA able to work on your own pro-active individual who is able to work as part of a co-ordinated groupAbility to work successfully on multiple tasksWillingness to assist other team members and share learning experiences and opportunitiesCommercially aware and keen to develop own business and product knowledge Key Competencies.Able to work in a fast paced environment under the pressure of aggressive timescales and targetsWillingness to help other team members and share learning experiences and opportunitiesCommercially aware and keen to develop business knowledgeWillingness to go above and beyond mainrequirements to achieve deadlines and targetsEnthusiastic and passionate about their work The company benefits are 28 Days HolidayFree ParkingPensionChildcare VouchersOpportunity to increaseTOI ..........
Key points: Customer Service Advisor Contract Bury
Summary The prospective employer located in Bury, is seeking positive and enthusiastic individuals to be working with their Customer Service team calling existing clients to discuss changes to their current contract.
We are seeking to employ and looking for two people on an 8 week assignment starting on Monday 2ND October. Working hours will be Monday - Friday AM-5.30pm and there could be potential opportunity for this new vacancyseeker for this new vacancy to go permanent.
This job involves contacting customers to follow up on formal communications that they have received regarding changes to their contracts. The Candidate will be provided with a script to work from in order to explain the changes fully and will also receive full training on the product and services. The Candidate will need to be motivated to deliver your objectives and comfortable dealing with customers over the phone.
The team environment is lively and co-operative, with a strong work ethic. The role also provides a great opportunity to learn the business and engage with your customer base
Requirements The Candidate will need to be a driven and motivated team player with a hardworking, can do attitude and a passion for delivering excellent customer service.
At First Recruitment we understand just how important it is to secure the right people. That's why our consultants always take the time to understand requirements in detail and offer sound advice to both clients and jobseekers.
This is a superb opportunity for anyone looking to work for a reputable organisation £1.00 - £500/hour ..........
Key points: The prospective employer is an international Freight Forwarder specialising and focusing in the North American import market. They are currently looking for an Internal Telesales/Marketing/Customer Services person to be working with their established branch in South Manchester. The role will be roughly split into 50% Customer Services Operations and 50% New Sales Prospecting activities. Overtime the successful jobseeker for this new vacancy will have the opportunity to progress into a full time external sales position with the company. Duties: Customer Service: Supporting Director/Manager with quotations as required Resourcing rates Typing quotations, sending out, following up to conclusion Looking after existing customers ensuring that SOP s are adhered to and KPI s are met Sales: Researching prospects Cold calling prospects, speaking to decision makers. Introducing services, building profile of service requirements. Sending out marketing material Making appointments or obtaining quotations and following these up to their conclusion. General: Recording all activity in IT database Other duties as required by Line Management Skills / Attributes: Ideally the vacancy would suit an Operations Freight Forwarding Clerk who would like the opportunity to develop a career in external sales or alternatively an Operator who in their quiet moments, is prepared to get on the phone and produce new business opportunities. Either way, the employer is seeking a commercially minded confident communicator who likes talking to others who is Customer focused and have the skillto draw out information has a good attention to detail in order to record their activities accurately. Proactive, with good work ethics, Excellent IT and conversation discuss issues and skillto positively interact as well as numerical skillare all also required for this role. Salary for this new vacancy vacancy offer is Open and negotiable - Depending on experience. ..........
Key points: INBOUND CUSTOMER SERVICE WYTHENSHAWE NO COLD CALLING IMMEDIATE INTERVIEWS AND STARTS £17, 000 + BONUS - £28, 000 OTE STAFF HOLIDAY INCENTIVES, £1000 PER MONTH BONUS, 33 DAYS HOLIDAY The employer is currently looking to recruit Inbound Customer Service Advisors to be working with their team located in the Manchester area. We are particularly interested in hearing from people who have worked in roles such as: Inbound Customer Service, Outbound Contact Centre, Call Centre, Claims Management, Claims Handling, Sales, Telesales, B2C Sales, Sales Advisor or Lead Generation. The employer will give you with opportunity, training and personal development plans to help you achieve great things Their employees are their greatest asset and that is why they continuously win awards for their commitment to investing in its work force. The Candidate simply bring the ambition and determination to succeed they will help shape you in to something special Key Skills & Motivations Money motivated and wants to take advantage of UNCAPPED commissionexemplary conversational and communication and listening skillsCan demonstrate the skillto meet / exceed targetsAble to manageobjections in a persuasive and confident mannerA good phone manner with strong rapport building skillsExperience of working in a fast-paced environmentMust want to work in a highly-motivated team environment where performance leads to sensational rewardsWants to be a part of an award-winning business who care about their people and develop their skills for a long and prosperous career Benefits Excellent working hoursInbound Customer ServiceNo Cold CallingImmediate starts available£1000 per month bonussensational daily, weekly, monthly sales incentivesMultiple company social events - All Paid ForIndustry leading training - Your future is important to usBe part of the family - Our culture is second to none Location - Old Trafford Stretford Salford Quays, Manchester Greater Manchester Trafford Hale, Altrincham, Cheshire, If you be situated in any of the above listed areas, the employer is easily accessible via trams or bus networks as well as your own transport. Keywords - inbound calls, customer service advisor inbound call centre, customer service advisor customer service executive, customer service, customer service agent, customer service job, customer service employment, job, call centre job ..........
Key points: Reed Warrington are proud to be representing The prospective employer a massively growing, market-leading, multinational business who through to continued global success are employing for an International Customer Service Administrator.The Candidate must be fluent in Swedish and English both orally and written to make an application for this new vacancy vacancy offer.The successful jobseekers will join a multi-award winning client on a permanent basis. The team is a vibrant mix of all nationalities and really is a sensational place to grow and develop. The ideal jobseeker for this new vacancy will have access to a vehicle as the site is not easily accessible (via public transport), however it is around a 1 mile walk from the nearest bus stop and there is full parking on site. Salary - £18, 500 + Quarterly bonusWorking Hours: Monday.Friday, 42.5 hours a week3 week rotating shift pattern (6-3, 8-5, 11-8 whilst working a 1-10 every six weeks) and 1 in 3 weekendsDuties to include.Working within the International Customer Service team responding to customer s queries via phone and email Responding to queries received via Social Media or Live Chat if required Occasional translations may be expected Ensuring emails are responded within 24 hoursIdeal jobseeker.Fluent in Swedish both written and spoken - required Candidate must also be fluent in English Professional and friendly phone manner Attention to detail.Excellent listening skills.Flexible, dependable and trustworthy Able to work under pressureIf you feel that your experience is suited then apply online or send your full and up to date CV to Elise.Jones@reedglobal.comBest of luck with your applicationReed Specialist Recruitment Limited is an employment organisationand employment business ..........
Key points: Vacancy Reference: GRP-BSE-SW-1710Job Title: Nights Helpdesk Customer Service AdvisorJob Type: Full Time Shifts 4 on 4 off Permanent Job offer is situated in Bury St EdmundsThe Candidate re a night owl... The Candidate re a doer a fixer a let s sort this outer..The Candidate re a Servestian.At Servest we like to roll up our sleeves and get the job done. We get to know our customer to understand their company and business, to deliver specialised solutions that work for them. Our Managed Solutions division are responsible for keeping The prospective employers premises ship-shape. Inevitably from time to time, things go wrong - That s where you come inThere s no place for dripping taps, squeaky doors or leaky roofs on our watchWe re looking for outstanding customer service professionals whose natural skillto get the job done, quickly and efficiently whilst delighting our customers will ensure that dealing with the inconvenience of a cleaning or maintenance issue, was in fact, no issue at all.The Candidate ll have earlier work experience in a customer focussed role and will have strong IT skills. The Candidate ll spend the majority of your time talking to our customers, logging maintenance jobs or updating them on progress so it goes without saying that you will have an exceptional phone manner.The skillto multi-task and prioritise will be expected enabling you to keep things moving, resolving our customers problems quickly. A sensational communicator you ll be able to engage with our customers to extract all the necessary information required to make sure we can get them the right technical help they need quickly and efficiently.As a Helpdesk Customer Service Advisor your main responsibilities will be:Acting as a first point of contact, taking inbound calls from our customers, logging maintenance requirementsSpeaking with our partner sub-contractors to coordinate prompt and successful resolution of maintenance issuesUpdating trackers and reporting on job status and progressContacting our customers and partner sub-contractors for follow ups and to keepmomentum of the job and to develop excellent customer relationshipsTaking ownership of e-mail inboxes, communicating with our customers and partners via e-mailDeveloping your knowledge of systems, processes and customer requirements, feeding back ideas on improvements and refinements and sharing your knowledge within your teamDealing with complaints and escalating to the appropriate point of contactAs a Helpdesk Customer Service Advisor your main responsibilities will be:A proven track record in providing excellent customer service in a customer-facing roleexemplary conversational and conversation discuss issues and skillto positively interact, both verbally and writtenA genuine desire to give first class customer service every timeAn empathetic and understanding approach, with an skillto influence, instil confidence and ..........
Key points: German speaking Customer Service Associate German Speaking Customer Service Associate The purpose of the role is to secure resolution of exceptional balances through direct contact with customers (telephone and email) . This position will involve dealing with customers in Germany. Also give the Team Manager with support to achieve the team’s goals. Principal Vacancy responsibilities • Manage customer interface, inbound/outbound telephone calls and emails • Obtain and track payment commitments • Direct/manage customer requests/instructions, copy invoices, SOA, BRH, service cancellation requests, billing disputes or questions, missing payment investigations, customer account changes (name, address, contact, VAT References, PO references), payment or credit allocations, refund eligibility • Engage and/or coordinate with other Client functions including: Service Management, Billing Operations, Customer Care, Service Delivery, etc. (calls, emails, conference calls) • Account reconciliations and investigations • Account management • Translating customer communication– using supported languages only • Project Management • Timely escalation management (internal & external) Skills, Experience & Attributes • Fluent in German (verbal & written) • Excellent verbal communication (clear, concise and precise speech) • Excellent written communication (primarily email and account notation) • successful listening • enough mathematical knowledge, called for for their particular role • Sound judgment and decision making • Good keyboard typing and computer literacy • High attention to detail • skillto multi-task, set priorities • In depth knowledge of collection techniques. • Customer service • Negotiation skills & conflict resolution • Tenacity and resilience • Dispute resolution • Project management • Understands the customer, their needs – delivering what’s promised • Treats customers as valued, respected, important individuals • Actively supports initiatives to improve sales and reduce costs and waste • Delivers expected results, meets KPI’s • Applies procedures to meet necessary regulatory/legal standards • Minimises risk, seeks information/support when the answer to a decision is not straightforward Scope • Supervisory/ Management Responsibility: N/A • Reports to Team Manager • Relationships: o Internal – All internal departments. o External - Customers and Clients. Work Environment • Office environment. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications calle ..........
Key points: Job offer is situated in Manchester Remuneration is £15, 000 - £18, 000 Background A Manchester based role is now offered for a customer focussed individual with an interest/background in science. This is an opportunity to be working with a large scientific organisation and gain industry experience to develop skills. Ideally suited to an individual with scientific knowledge and customer focussed experience. As a customer service representative, you would be responsible for enquiries, quotations and future orders, as well as ensuring samples are delivered correctly and many other associated functions. Some of which are detailed below: Key Vacancy responsibilities Processing of enquiries, quotations and orders for designated territories / customersFollow up of issued quotationsEnsuring agreementreview and reports meets required accreditation standards (e.g. ISO 17025/MCERTS) as well as regulatory compliance standards (e.g.GLP/ISA/TLAS).Performing agreementreview of jobs received in to the laboratoryThrough contact with customers, the identification and qualification of possible suppliers of products which are either already supplied by the employer or fall within the range of products supplied by the CompanyTo chase invoice payment or tell customers if account has been put on stopDealing with after sales queries and complaints Key Requirements Excellent phone and listening skillsAbility to team work, drive communication and collaboration skillto work on own initiative, proactive approachAttention to detailExcellent written and spoken conversation discuss issues and skillto positively interactCommercial awarenessComputer literate ..........
Key points: The prospective employer is a large national private healthcare company who are looking to growby adding a Aftercare Customer Service Advisor to their team, based at their state of the art facility based at Birchwood Park.
This is an exciting time to be working with an aspiring professional company with real growth opportunities. Customer Service is at the forefront of this firms focus, therefore it is important you have proven experience in this type of role.
Your job duties will include being responsible for handling all inbound inquiries from their existing customer database.
The Candidate will be expected to manage each customer inquiry over the phone and finding the fastest solution for them.
The Candidate will do this by listening to the customer and understanding exactly what problems they are experiencing and then deciding on the correct course of action from problem solving over the phone to arranging appointments for the customer to be seen by one of their aftercare team.
Your job duties will include being responsible for tracking the end to end process of each inquiry, opening up a case for each inquiry with the aim of closing it as soon as possible and satisfying the customer ensuring they have received sensational customer service.
The Candidate will also be responsible for carrying out aftercare process ensuring each new customer receives the required amount of follow up phone calls during the first month of their order spotting any problems the customer may be having and resolving them as soon as possible.
The Candidate will be expected to managenew supporting orders from the customer ensuring they receive the correct items ordered and taking payments over the phone as well as taking new payments and deposits from the field team while they are with the client.
Customer Service experience
Confident and out-going with exceptional inter-personal, influencing skills and conversation discuss issues and skillto positively interact.
Process orientated with great attention to detail
Excellent time management skills, able to work to deadlines on multiple tasks and deliver results to agreed schedules
Ability to make quick and competent decisions
Clear demonstration of a Customer First mind-set in everything that they do Location
Located on Birchwood Park which offers various benefits such as free shuttle bus from Train station on site restaurant and reduced gym membership etc.
Hours Weekdays 3x 9am-5pm, 1x 12pm-8pm, 1x 8am-4pm, rota basis 1 Saturday and 1 Sunday per month, agreed in advance
Key points: If you are confident, outgoing and love speaking to people then we would love to talk to you about joining Manchester's most successful call centre company in one of their call centres in Altrincham, Salford Bredbury or Middleton. - Take and make calls on behalf of some of the UK's largest Banks, Mobile Phone and Insurance companies - Develop new skills - Excellent training and career development - Fun environments - loads of social events and nights out - £14-16, 000 + Bonus incentives incentives - Work in one of the following Call Centres: Altrincham, Salford Bredbury or Middleton - Immediate interviews and start dates make an application today and we will be in touch to talk to you about these opportunities. To find out more about this role apply online and we will be in contact with all jobseekers to update you on the status of your application. For the purposes of this advertisement RightClick is providing the services of a recruitment consultancy. RightClick - Recruitment that revolves around you. WHEN IT'S RIGHT THINGS JUST CLICK.This job was initially submitted as www.jobsite.co.uk/job/959283355 ..........