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Typical Job ad below for Leicester or nearby locations (shown as example for job requirements and responsibilities):

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Example vacancy only:
Customer Service Specialist

A Multi National, World Leading Organisation has an exciting opportunity for a Customer Service Specialist Duties Include Day to day Management of a dedicated area Order Editing and Processing Complaint Management Resolution of Enquiries Written and Verbal communication First point of contact for all Customer Service calls Requirements Successful and proven track record within a Customer Service/ Call centre environment.
00 Weekdays Please forward CV to make an application .
Please note this job for Customer Service Specialist was advertised some time ago and is now withdrawn.
1. Exceptional Customer Service skills Experience with Excel and Word £15,200 09.
2. . Many opportunities within the organisation. .
(N.B. Customer Service Specialist is shown for research purposes only.)
00 Weekdays Please forward CV to make an application
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Leicester jobs
Jobs in Leicester


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Updated: 27/06/16


22/06 - Customer Service Adviser    Location: East Midlands Leicestershire Midlands Leicester ... Jobs

Key points: a motivating and challenging job opportunity has arisen for a Customer Service Adviser to be working with a telecommunications company situated in Groby, Leicester. In return we offer a competitive salary, health cash plan generous holiday entitlement, full training and free onsite parking.

We have been designing, developing and delivering expert computer telephony solutions across the UK since 1991. In this time we have provided solutions for organisations in all sectors and have developed a number of key technologies for the NHS, the public sector and business.

The Customer Service Adviser will be located in our alarm receiving centre which operates 24 hours per day, 7 days a week, 365 days per year.

The Customer Service Adviser will be responsible for:

Monitoring our hosted alarm centre for any alarms triggered responding to triggered alarms and following procedures in place and escalating if required

Systems administration including any amendments to personnel on the system, ensuring accuracy of records and billing

Producing periodic reports and report on trend analysis

Processing calls and providing 1st line support ensuring calls are appropriately actioned

Delivering both the customers' and the company's expected level of customer service at all times

The successful Customer Service Adviser will have the following skills and experience:

earlier work experience working within a customer service environment

Professional phone manner

Excellent customer service skills

skillto showwarmth and empathy

Reliability

The salary is £17K per year.

The hours of work are 8 hours per day, based on a shift system, Monday to Sunday. The shift system comprises of early, late and night shifts. Applicants will be expected to work bank holidays and unsociable hours.

This role would suit a talented and knowledgable Alarm Handler Customer Service Advisor Call Centre Operative, Call Centre Assistant, Call Centre Agent or Customer Call Centre Adviser.

If you are a talented and knowledgable Customer Service Adviser and meet the criteria above, apply online today. 17, 000 ..........

Full Details.... - Click Here   

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22/06 - Part Time Customer Service Sales Executive    Location: East Midlands Loughborough Midlands Leicestershire ... Jobs

Key points: The employer is a family run company, built on hard work and good customer care, based on the outskirts of Loughborough

They are now looking for dedicated and highly-motivated individual to be working with their office-based sales team, caring for a wide portfolio of customers and marketing their range of leading Christian magazines and newspapers.

The Candidate will join a small team that shares a drive to excel at their work and produce results that matter. Well-developed conversation discuss issues and skillto positively interact along with a 'can do' and professional attitude are required as is the skillto work independently, with initiative and discipline.

The Candidate will be expected to produce new business through new sales calls, along with developing new business from existing clients

earlier work experience in a similar role is sought along with an excellent phone manner and the skillto pick up the phone and produce new business

Your position commands a £16, 000 pa (pro rata for part time) primary salary with a generous and uncapped commission structure.
OTE after two years with the Company is £30, 000 pa.

Car parking is available on site, or the No.9 bus service stops outside their premises, linking to Nottingham and Loughborough.

Part time hours of work are negotiable, Fifteen - Twenty hours per week £16K+ Commission (pro rata) ..........

Full Details.... - Click Here   

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22/06 - Customer Service German Speaking    Location: East Midlands Leicestershire Midlands Leicester ... Jobs

Key points: Job Title Customer Service Advisor- German Speaking
Skills Bilingual, German Customer Service
Salary £18, 000 per year + benefits
Location Leicester

We have a rare and exciting opportunity for German Speaking Advisors to be working with our International Language Department. This is an opportunity with expansive opportunities for progression and self-development.

This job offer
- Working as a key and important member of the Language department, the employee will be dealing with internal and external calls from customer
- The Candidate will be expected to use your language skills to translate any queries from German to English and vice versa.
- Working closely with internal departments and colleagues to efficiently deal with customer enquiries
- Prioritise your existing workload and plan your capacity to maximise your efficiency
- keepaccurate records of conversations on the in house database
- Working to deadlines in a fast paced environment
- Will involve travelling to Germany

The Candidate
- earlier work practical knowledge of working in a similar role with translation experience
- Must be fluent in both German and English (written and spoken)
- Strong customer service skills
- Good working knowledge of I.T. systems as well as Microsoft Office
- Able to commit to working full time

The Benefits
- Excellent primary salary starting at £18, 000 per year
- Comprehensive training package
- Competitive holiday and pension package
- Free car parking
- Large international company
If you are interested in this opportunity, apply directly through this website or deliver your curriculum vitae (CV) in to us directly at............. If you would like to speak to us in more detail before applying, call.....and ask for Olga Sikora.
If you have not been contacted regarding your application within 7 days assume that you have not been successful. We will however keep your application for any future roles for which you may be suitable.
This position is advertised on behalf on Regional Recruitment Services Ltd. We also have a variety of other permanent and temporary positions available ranging from Supply Chain Logistics, Administration Sales, Secretarial, Finance and Accounts, Customer Service, I.T., Engineering, Industrial, Driving and Construction. To view all of our positions available throughout the United Kingdom, visit our website. £18k pa ..........

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23/06 - Customer Service Advisor HSBC Leicester    Location: East Midlands Leicestershire Midlands Leicester ... Jobs

Key points: Customer Service Advisor - HSBC Leicester - £16, 200 salary
£18, 595 (£16, 200 base salary + company funded BUPA and 10% mainpension contributions)
Our Leicester contact center is in a sensational city center location we offer great facilities such internet caf , on-site canteen sports and social clubs. We have dedicated team focused on creating an enjoyable working environment and organizing steady social events.
When you join our team, from day one you will have access to a competitive benefits package which includes:
- Annual discretionary bonus
- Bupa healthcare for you and your family (worth upto £775)
- World-class Employer pension contribution of up to 17%
- Life assurance ( 4 x times base salary )
- 33 days holiday including 8 public and bank holidays
- My Choices- flexible benefits scheme
- Dress-down policy, so come to work dressed how you feel comfortable, within reason

At HSBC we're all about exceeding our customer's expectations. Our Customer Service Advisors deliver superior service to each and every individual who calls our Contact Centre in Leicester. We're looking for supportive and enthusiastic people on a full time basis to be working with our inbound customer service teams. Neither banking or contact center experience is sought just demonstrate to us your dedication and passion for delivering superior service to our customers... Everything else we can teach you
What will I be doing as a Customer Service Advisor?
- You'll deliver outstanding customer service by successfully responding to questions and queries relating to new and existing service, showing passion and dedication along the way
- Really listening to our customers will help you to understand their needs which in turn will assist you in matching suitable products and services - We always put our customer at the heart of everything we do
- A good sense fun is sought too

What do I need to be successful in this role?
It doesn't matter if you've never worked in a call center before, or even if you're straight out of education. We pride ourselves in delivering some of the best training out there.
The Candidate will start on a salary of £16, 200, we're passionate about you and your development and will give you with 12 weeks training.
We're here when our customers need us so you'll need to be flexible in the hours you work, we operate a rotating shift pattern and our centre is open between 8am and 10pm, 7 days a week.
Does this sound like you? If so apply today join HSBC, a truly global organization and who knows where your career will take you

HSBC is committed to building a culture where all employees are valued respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data hel ..........

Full Details.... - Click Here   

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27/06 - Asda jobs in Leicester

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26/06 - Customer Service Apprentice Trainee CS Advisor Contact Centre ...    Location: East Midlands Leicestershire Midlands Leicester ... Jobs

Key points: We are seeking a Customer Service Apprentice / Trainee who will work within the team responsible for managing day to day inbound customer calls and e-mail enquiries for this established organisation. The Candidate will use your good conversation discuss issues and skillto positively interact and attention to detail to deal with customer queries. Customers, who may be individuals or organisations, will be contacting you and the rest of the team by phone and email. As you deal with queries the employee will be logging details into the customer management system. The Candidate will use other software during the course of your work which will include Excel and Word.

This organisation has worked successfully with Apprentices previously, the majority of whom have progressed into permanent positions often with extra development opportunities. A training and development program has been developed with the aim of ensuring apprentices feel confident and qualified to complete activities within their role and develop a range of skills and work based experience. This will be delivered on the job and through formal training. Progress will be mapped through steady one to one meetings, with agreed targets linked to completion of training, productivity, quality and resulting in acknowledgment and reward.

The Candidate will do 36.25 hours per week, working Weekdays, some Saturdays and Sundays. The contact centre is open from 7am - 7pm during the week and 9am - 3pm at the weekend. Your hours will be scheduled during these times, however it is worth noting that the organisation recognises some Apprentices may have difficulty getting there for 7am and will be flexible on start times, although the early start / early finish is available to you. The pay is £4.00 per hour and you also have an achievable bonus of up to £50 per month that you can qualify for

Company

- The main service is managing vehicle rental on behalf of other companies.
- They deliver a wide range of services including sales support, customer contact management and transaction management.
- Services can be offered on their client's premises or through their Contact CentreRole
-

- give a professional, accurate and friendly service to customers, dealing with requests and helping them with their queries.

- Ensure the service offered to our customers is of the highest standard at all times.
- Adhere to all Company procedures.
- Communicate relevant information to the customer.
- Accurate completion of any system records or spreadsheets.
- Take relevant action to resolve queries
- Ensure a professional image is portrayed in attitude and appearance.Requirements
-

- A positive, friendly, confident and enthusiastic approach.
- Good phone skills.
- Keyboard skills.
- Accuracy and an attention to detail.
- Organisation skills and able to keepa ti ..........

Full Details.... - Click Here   

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Asda jobs in the area of Leicester

25/06 - Customer Service Retentions    Location: East Midlands Midlands Leicester Leicestershire ... Jobs

Key points: Customer Service - Retentions

Full time/ Permanent

£16, 500 - £19, 000 per year OTE £35k

Monday - Friday

Leicester

We are currently employing for a number of Sales Advisors to in Leicester. In there retention's team.

The Candidate will be contacting new and existing customers, providing support, resolving problems and delivering exceptional customer service. To actively promote and cross sell other products, whilst ensuring that quality customer service is given at all times.

If you're hardworking and driven want to work in a fast paced environment and thrive in working towards targets we want to hear from you.

Working hours - Monday - Friday shifts.

Training is provided with an opportunity to develop your career with a successful company.

Skills required -

- Customer Service
- Negotiation
- Communication
- Upselling
- Problem Solving
- Sales

Experience -

- Basic computer skills
- Delivery of exceptional customer service
- skillto thrive in fast paced environment
- Working as part of a co-ordinated group
- Worked to earlier targets

Key words Customer Service, Call centre, Sales, Contact Centre, Leicester

If you're interested in the vacancy and would like to interview immediately email your cv and apply for this new vacancy to........ or call....

Key Words - Outbound Inbound Sales, Customer Service, Call Centre

Please apply for this role today for a call and discuss in more detail. £16k - £19k pa + OTE £35k ..........

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Business info for the retail sector    Retail online magazine

22/06 - Customer Service Supervisor Leicester    Location: East Midlands Leicestershire Midlands ... Jobs

Key points: This job offer Reporting to the Customer Service Manager Your job duties will include being responsible for: - Managing a team of 4/5 coordinators - Oversee Daily despatch check to make sure all loads have been despatched from all locations as per the plan - Challenge our planners to get the right result for our customer - Support Bookings with load building - Primary point of contact for customer enquiries (Account Manage Ibstock/Forticrete) - Notification of late deliveries to customers - Recording of all late deliveries - Notification of waiting time and site issues to customers - Manage waiting time and divert process including recording of all events - keepcomplaints log and complete investigations - Collation of information for KPI reporting - Creating HACA forms and forwarding to appropriate offices - Responding to HACA queries - Managing the unassigned POD process and locating missing PODs - Responding to customer POD requests - Haulage availability - Approving and un-approving loads in line with customer requirements The Person - Educated to at least GCSE standard computer literate with knowledge of MS Office applications. - To be able to successfully communicate with customer suppliers and colleagues. - Able to work under pressure whilst maintaining a professional attitude. - Must have a flexible approach and be willing to carry out varied tasks positively, reliably and accurately. - An excellent leader able to work on own initiative and make decisions. - A background in logistics is preferred although full training will be given. - Will approach their work in an enthusiastic and responsive manner whilst still maintaining professionalism...This job was initially submitted as.www.totaljobs.com/JobSeeking/Customer-Service-Supervisor---Leicester_job65884805 ..........

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21/06 - Customer Service CoOrdinator    Location: East Midlands Leicestershire Midlands Leicester ... Jobs

Key points: We are seeking to recruit a Customer Service Co-Ordinator for an established and leading Manufacturing Company located in Leicester paying up to £18, 000 per year. Working on a Fixed term agreementof 9 - 12 months.

The Candidate will manage Customer enquiries in a timely fashion to make sure you are delivering a first class Customer Service Experience.

Important job duties
keepa professional and polite manner when communicating with customers at all times.
successfully communicates within a team for prompt resolution of customer shipment issues and queries.
Ensure all updates are logged.
Track progress of problem solution and findrepeating incidents using the tools provided. Escalate to the Manager when necessary.
give Feedback to Line manager for potential process improvement ideas and departmental progression via weekly team briefs.
Processing customer orders
Liaising with transport companies for deliveries

The Candidate will have demonstrable practical knowledge of working within a similar role.

The Benefits
Basic Salary of £18, 000 per year
28 days holiday including bank holidays
Company pension scheme
Free car parking

If you are interested in this position apply via the website or alternatively email your cv and apply for this new vacancy to......... . If you want to speak to us in person call.....£17k - £18k pa + benefits ..........

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Customer Service Agent

Location: Leicester Leicestershire Jobs

Key points: Working for a major global wide bank, the employee will be the first port of call for their business customers, helping them with their day to day needs from payments and general queries to the more complex and intricate of commercial needs. the employee will offer excellent, global class customer service across all your customers needs. the employee will be approachable, friendly, helpful and also understand that the key to excellent customer services is to be changeable and adaptable to each situation that faces you. the employee will able to work well on your own under your initiative and more importantly as part of a team. A background in customer services of any kind is advantageous as the employee will have to understand the principal and importance of delivering global class customer service. Duties Include: - Handling up to inbound 80 calls per day - Be prepared to occasionally make outbound calls when business needs require - Speaking to all customers with a high level of customer service and courtesy at all times - Be willing to change and adapt as the requirements of the business dictates. - Improve your knowledge in line with training and development Benefits Include: - Ten weeks fully comprehensive training - Discounts on products for staff - Real and tangible chances of career progression - Excellent commission scheme - Opportunities to work across the global - Subsidised canteen on site - Excellent social opportunities outside of work environment - Casual dress code ..........

Full Details.... Customer Service Agent

25/06 - Customer Service Agent    Location: East Midlands Midlands Leicester Leicestershire ... Jobs

Key points: The purpose of this position is to give support to both internal and external customers, with an unwavering commitment to customer service and the skillproduce quality work.

required JOB FUNCTIONS

- Dealing with all email and phone enquiries globally
- Processing orders from various channels whilst remaining compliant with internal regulations
- Maintaining Customer Master data and thoroughly vetting all new customers queries
- Creating and maintaining scheduling agreements and running open order reports
- Resolve customer notifications by identifying the route cause so preventative action can be implemented to improve customer satisfaction
- Managing Internet and third party
- Liaising with other departments
- findand follow up customer specific requirements
- Any other required tasks as requested by your Team Leader/Supervisor The purpose of this position is to give support to both internal and external customers, with an unwavering commitment to customer service and the skillproduce quality work. On Experience ..........

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23/06 - Customer Service Supervisor Leicester    Location: East Midlands Midlands Leicestershire ... Jobs

Key points: This job offer

Reporting to the Customer Service Manager Your job duties will include being responsible for:

- Managing a team of 4/5 coordinators
- Oversee Daily despatch check to make sure all loads have been despatched from all locations as per the plan
- Challenge our planners to get the right result for our customer
- Support Bookings with load building
- Primary point of contact for customer enquiries (Account Manage Ibstock/Forticrete)
- Notification of late deliveries to customers
- Recording of all late deliveries
- Notification of waiting time and site issues to customers
- Manage waiting time and divert process including recording of all events
- keepcomplaints log and complete investigations
- Collation of information for KPI reporting
- Creating HACA forms and forwarding to appropriate offices
- Responding to HACA queries
- Managing the unassigned POD process and locating missing PODs
- Responding to customer POD requests
- Haulage availability
- Approving and un-approving loads in line with customer requirements

The Person

- Educated to at least GCSE standard computer literate with knowledge of MS Office applications.
- To be able to successfully communicate with customer suppliers and colleagues.
- Able to work under pressure whilst maintaining a professional attitude.
- Must have a flexible approach and be willing to carry out varied tasks positively, reliably and accurately.
- An excellent leader able to work on own initiative and make decisions.
- A background in logistics is preferred although full training will be given.
- Will approach their work in an enthusiastic and responsive manner whilst still maintaining professionalism. Competitive Salary ..........

Full Details.... - Click Here   

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Customer Service Representative Leicester (Parttime Fix

Location: Leicester Leicestershire Jobs

Key points: Reporting to the Branch Manager, this is a demanding role with the key focus being on providing excellent customer service, and for individuals who strive in a very busy environment. successfully service customer needs providing the highest levels of quality to all customers. Emphasis on selling and revenue maximisation on core products such as Collision Damage Waiver, Theft Protection, Personal Accident Insurance, Fuel Purchase Option and Upsells. Ability to plan and prioritise all aspects of our D&C business Developing new business successfully operate TAS system Complete all rentals, re –rents, reservations and quotations in accordance with Hertz procedures and policies Answer all telephone calls in accordance with Hertz policy Liaise with various Hertz departments such as Distribution Action overdues daily and ensure follow up is in accordance with correct Hertz procedure Flexible attitude and ability to assist in all areas of the branch as needed Professional Experience: Previous customer service practical working experience and strong sales skills. Ability to work in a fast paced environment with a variety of tasks. Ability to show professionalism, enthusiasm, and exceptional communication Knowledge: Computer literate. Proficiency in English. Skills: Excellent organisational and time management skills Good communication skills both written and oral Ability to work well as a team with 100% customer focus Excellent telephone manner is required Competencies: successful communication Passion for Customer Service Trust & Integrity Agility & Adaptability ..........

Full Details.... Customer Service Representative Leicester (Parttime Fix

 

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