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Updated: 8/12/16


28/11 * - Parking Customer Service Assistant andndash; Night Shift ...    Location: Reading Jobs

Key points: Parking Customer Service Assistant - Night Shift - Reading £7.50 per hour - 42 hour week. This is a full time permanent positions working a 42 hour week. The shift pattern is four days on and four days off. Shifts times can vary and start from 7.00pm until 7am. Customer Service Assistants are the public face of the parking business. They ensure that the car parks for which they are responsible are all working successfully with well-maintained and serviced equipment and that the customers who use those car parks have any issues resolved speedily and to their complete satisfaction. KEY RESPONSIBILITIES:
* Conferring with supervisory or managerial colleagues in recommending changes in order to avoid recurring customer complaints.
* Maintaining exemplary conversational and excellent communications and consulting steadyly with the Team Leader/Cluster Manager and car park staff, seeking help and agreeing on actions to resolve exceptional issues.
* Responding to queries and providing information to the public.
* Investigating complaints and taking corrective action as necessary to resolve complaints.
* Undertaking steady foot patrols of the car parks.
* Assisting customers in distress or in need of other assistance.
* Monitoring activity in the car parks to deter criminal activity.
* Retrieving customers' vehicles where appropriate.
* Maintaining good relations with all customers, the crime prevention unit of the local constabulary and local businesses.
* Examining pertinent information to find out accuracy of customer complaint and to find out responsibility for errors.
* Following up on recommended adjustments to ensure customer satisfaction.
* Examining records such as transaction information and converses to obtain facts regarding customer complaint. Parking experience is not really necessary as full training will be provided. Applicants must have some earlier work experience working in a customer service business, ideally from a retail, leisure, hotel or hospitality background. the employee will be able to show good customer service and communication skills. A full UK drivers licence is desirable but not called for. A basic understanding of computers and windows based applications is necessary. Importantly, Applicants should be dependable, flexible and have a high degree of initiative. By applying for this role, your details will be sent to Ortolan People, who are acting as consultants for the hiring company. Ortolan People are engaged to give recruitment support in dealing with applications. We will try to respond to all candidates within three working days. Occasionally for roles with a very high volume of candidates, this may not be possible ..........

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20/11 - Customer Service Advisor    Location: South East Berkshire Reading ... Jobs

Key points: Customer Service Advisor Reading - Twenty Five Hours p/w - 05:30am to 10:30am Weekdays Brand Overview We are working with one of the UK's largest expert distributors operating in large and diverse markets. The prospective employer has four separate divisions, connecting suppliers to customers in an efficient, knowledgeable and service oriented way. Role Description We are seeking to employ and looking for a Customer Service Advisor to be working with our ever growing business. The Candidate will spend your time in our office in Reading. The Candidate will: Answering all incoming calls from customers and identifying their requirements.Resolving calls at the first point of contact where possible.Escalating any unresolved calls to the next line of support.Inputting and maintaining details on the relevant computer system.Supporting with other adhoc administration duties. The Candidate skills will include: With earlier customer service experience, the employee will be able to deal efficiently and professionally with customers using your judgment appropriately regarding customer queries.The skillto solve problems logically is key, as well as working as part of a co-ordinated group to achieve KPIs and be able to prioritise your work load successfully.The Candidate will have basic PC knowledge to agree the duties required including data entry. If you would like to be working with a company thriving in their market and looking to develop and grow, then this is the vacancy for you. Please deliver your curriculum vitae (CV) across for this role and one of the careers team will get in touch ..........

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23/11 * - Customer Service Officer    Location: Reading Jobs

Key points: Brook Street is looking to recruit for a Customer Service Officer working within the Public Sector in Reading Customer Service Officer - Job Purpose Customer Service Officers within the Customer Service Offices will contribute to safeguarding identity through conducting interviews to authenticate the identity of passport candidates along with related activities to deliver services within the Customer Service Network Customer Service Officer - Key Vacancy responsibilities The role encompasses a range of key responsibilities that include:-
* Greeting customers and visitors at reception and give the called for help
* successfully organise daily appointments, welcoming customers, setting expectations, explaining the process, putting customers at ease and handling queries, including complaints
* Plan all alsituated interviews ensuring that any special arrangements called for are in place
* Check customers in for appointments, do photo checks and establish if applicant is fit for interview
* Call the customer to the interview position and explain the process and establish interview can proceed taking into account factors covered by policy
* agree all alsituated interviews ensuring any special requirements are in place
* Confirm the identity of the applicant through checking maindetails and photo, asking relevant, probing questions, assessing body language, photo check, and utilisation of established interview techniques.
* findpotential fraud including identity theft in accordance with fraud awareness training and HMPO counter fraud strategy
* Make a final outcome decision on the interview and case note appropriately
* Carry out all tasks in accordance with the customer service standards and equal opportunities policy
* Complete of nationality and examination training to help Customer Service Centre to be able to action both complex and standard examination of passport applications Note: An employee may be expected to carry out other duties within the scope of the grade and within the limits of their skill, competence and training Customer Service Officer - Skills/Knowledge called for:
* As this role is customer facing, exemplary conversational and excellent communication skills with a good level of fluency in English is sought
* Experience of dealing with difficult customers and dealing with the public head on is called for extra information:
* These posts are full time, 37 hours (working) per week, working 4 days, 8am to 6pm with 45 minutes for lunch and include Saturday working
* Interview training will be provided
* Smart business dress will be expected
* The successful candidate would only be offered the vacancy on the condition that they subsequently pass the security clearance process ..........

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23/11 - Snr Customer Service (Management FastTrack)    Location: South East Berkshire Reading ... Jobs

Key points: Great opportunity to work in a Snr. Customer Service role for this well respected expanding Financial Services Company. This Company really values their employees and offers a great benefits package. The plan is to fast-track the right jobseeker for this new vacancy through to take on Management responsibilities within 12-18 months.The successful jobseeker for this new vacancy will be trained to lead a team of Advisors to make sure service levels are adhered to. He/she will be responsible for assisting in the development of an engaged team, ensuring high standards of customer service are met. The Candidate will be working in a escalated support capacity and responsibilities will include assisting with employing staff, developing ongoing coaching materials, performing steady one to ones, setting performance targets and managing attendance. The Candidate will also act as a referral point to manageescalations and ensure that the team work to agreed quality standards.The successful jobseeker for this new vacancy will need to have good written and verbal conversation discuss issues and skillto positively interact. He/she will have some experience in leading a customer service team within an office environment, will have a passion for providing excellent customer care and will demonstrate strong interpersonal skills.Due to the unprecedented volume of response we are currently receiving, regrettably, we are unable to respond to every application individually. If you have not heard back from us within 5 days, assume your application has been unsuccessful. If the situation changes, or another suitable role arises, we will be back in contact..This job was initially submitted as www.totaljobs.com/job/67215848 ..........

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8/12 - Aldi jobs in Reading

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21/11 * - Customer Service Coordinator    Location: Reading Jobs

Key points: The client are one of the UK #39;s top 10 house builders speciliasing in the development of mid range housing. With multiple offices nationwide, they have a regional offices based in Berkshire which covers developments throughout the Thames Valley area. They are currently employing for a Customer Service Coordinator to join their already well established Customer Service team. Applicants should have at least a years experience working in the Customer Service department with a house builder and must be based within the Thames Valley area. Due to the level of experience called for the client have stated they would be looking to pay up to £25k + package. Responsibilties 1 Champion the customer throughout the business and be the first point of contact with the customer once completion has taken place answering calls and queries accurately and consistently 2 keepa smartly presented, polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence 3 Assist the Head of Customer Service and the Customer Service Manager with day-to-day business and customer requirements 4 Work within the guidelines of the NHBC/Premier promiseand standards 5 Ensure accuracy of all customer details and all communication is correctly recorded on computer systems and communicate steadyly with customers in accordance with the procedures set out. 6 Manage customer expectations through clearly explaining the situation, next steps and potential outcomes 7 Take ownership of queries, resolving routine non-complex issues yourself and escalating more complex issues to your Customer Services Manager of Head of Customer Services. 8 Create and issue work instructions on SBMS/Internal systems, ensure Maintenance Technicians diaries are fully utilized, with consideration to geographical benefits and restrictions 9 Liaise with the Maintenance Technicians, Sub-Contractors & Material Suppliers; checkthe progress of works and customer satisfaction and response on completion 10 Produce and keepplot files, 11 Where called for, act proactively and diligently in the compilation of the Homefile. 12 Ensure registration of all new homes with Nationwide Property help on the day of legal completion. checkdaily registration reports and respond to pdf reports issued by Nationwide Property help following purchaser contact 13 Health and Safety - Organize the annual PAT testing of the technicians electrical equipment 14 Ensure familiarity with Health, Safety and Environmental policies and comply with employee responsibilities. 15 At all times comply with company policies, procedures and instructions. 16 Contribute to improving the business, protecting and enhancing the reputation of the company, by putting send new ideas and, when requested to do so, implementing change The client operate a 2 stage interview process the 1st being with the line manager and the 2nd being with overall decision maker. If ..........

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Aldi jobs in the area of Reading

16/11 - Customer Service Administrator    Location: South East Berkshire Reading ... Jobs

Key points: Customer Service Administrator needed for an Energy organisation near Tadley. £9-10ph DOE Your new company.This growing energy organisation is currently looking to growtheir Customer Services team by bringing 2 new employees and members of the staff on board. These are temporary vacancies that have the potential to become permanent in the new year. Your new role.Your job duties will include being responsible for booking engineers to visit customer sites to repair or replace their energy products. The Candidate will be a first point of call for the customer as well as liaising between customers and engineers to book appointments. The Candidate will also give administrative support to the operational support team, with the responsibility of making sure that the correct engineer is allocated to each individual job. What you'll need to succeed.The Candidate will ideally have some phone-based customer service experience and have also worked in an administrative or scheduling capacity. The Candidate need to have a positive attitude and will ideally be confident and outgoing. This is a lively office with a strong culture, with a large amount of Sales staff working nearby. The Candidate must hold a Driving License, as the location is not reachable via public transport. What you'll get in return.This is a growing organisation is a fastly expanding sector so there is the possibility to build a career within the company. There are two permanent roles available in the New Year both paying £18-20k..What you need to do now If you're interested in this role, click 'make an application today' to send an up-to-date copy of your CV, or call us now. If this new vacancy isn't quite right for you but you are seeking to employ and looking for a new position Contact us for a privatediscussion on your career.Hays Specialist Recruitment Limited acts as an employment organisationfor permanent recruitment and employment business for the supply of temporary workers. By applying for this new vacancy you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk.This job was initially submitted as www.totaljobs.com/job/67204666 ..........

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06/12 * - German/Dutch Speaking Customer Service    Location: Reading Berkshire Jobs

Key points: The prospective employer is currently seeking to employ a motivated and enthusiastic German and/ or Dutch Speaking Customer Service Assistant to join their warm and friendly team on a long-term basis in the Reading, Berkshire area. Successful candidates will be supporting customer services team by promoting the highest levels of service excellence with a strong focus on customer satisfaction. Key Vacancy responsibilities: - Maintaining and managing smooth operations of customer services for the German and/or Dutch speaking customer base for all internal and external customers - Responding to customer inquiries in a timely and professional manner ensuring the customer database is recent or current at all times - Managing customer orders over the phone or via email - Ensuring a proactive, flexible and positive approach at all times when handling customer requests - Ensuring that all new orders are processed accurately and within the agreed timelines - Any administrative tasks as called for Key Skills and Experience: - Fluent German/Dutch/English language skills (written and verbal) - earlier work experience in customer service/administrative role - Customer service orientated - Positive and flexible approach to solving issues - Able to show drive and enthusiasm - Good working knowledge of MS Office (Excel, Word, Outlook) The working hours (working) are 9:00am-5:00pm Monday-Friday. The vacancy salary is £19-£23k/annum depending upon experience. The company offers training and progression opportunities. IMMEDIATE STARTS AVAILABLE. If you are interested in the role, do not hesitate and make an application today by sending your CV (click''Apply'' button below). If you require any further information, call our office on (Apply online only) (ask for Greta) ..........

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05/12 * - Retail Sales Assistant / Customer Service / Cashier ...    Location: Reading Jobs

Key points: As a candidate, are you a successful Customer Service Assistant or Retail Sales Advisor seeking to employ a new challenge? We have Full and part time roles available. Our Client operate a network of stores in the United Kingdom. Their retail stores offer a number of loan products, Pawn broking, Cheque Cashing, Money Transfer, Pre-Paid Cards and Gold Buying services. As a Customer Service Assistant the employee will give their client's customers with an excellent standard of service; completing all transactions accurately and in line with company and regulatory requirements. Customer Service Assistant key responsibilities: - Ensure all customers are treated fairly and provided with clear information about their products - give suitable advice to customers taking their personal circumstances in to account - Complete all tasks accurately and compliantly in line with company policy and regulatory requirements The ideal Customer Service Assistant: - Strong communication skills (active listening) - Organised and accurate (completing and maintaining documents and computer databases) - Experience of working in a customer facing role - Experience of working in a regulated environment is highly desirable - Exceptional customer service skills - earlier retail experience - Good IT skills The job involves a significant amount of face-to-face communication with customers in a retail environment and requires a good level of spoken and written English. If this sounds like the ideal role for you and you are looking to join a company who values both their customers and employees, then APPLY Retail Sales Assistant / Customer Service / Cashier ..........

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German speaking Customer Service Agent

Location: Reading Berkshire Jobs

Key points: We are seeking a fluent german speaker for a customer service role based in Reading. Duties will include providing customer support to german clients, issuing quotations, responding to enquiries, product translation. Full training provided - For more and comprehensive information and details call Emma ..........

German speaking Customer Service

Location: Reading Berkshire Jobs

Key points: Working for an International Electronics company in Basingstoke Your job duties will include being responsible for dealing with customers, managing accounts and various administration for both English and German speaking customers. We are currently employing for an experienced Customer Service person who can speak and write fluent English and German and has excellent administration & communication skills. Main aspects of the role will include: Responsible for the dealing with of customer orders and shipments Deal with general customer and client enquiries on a daily basis Manage the logistics process for all orders, from order entry to shipment Support the sales dept and sales team with dealing with of payments and ensuring items are shipped on time Placing purchase orders on time and accurately Liaise with all suppliers to ensure on time delivery Control the shipping and costing of customer deliveries Visit customers and exhibitions when required Prepare quotations for customers where required General administration Skills / Experience Required The Candidate must speak and write fluent German and English the employee will have strong customer service practical working experience Professional telephone manner Knowledge of Microsoft Excel and word Good attention to detail Ability to work on your own and in a team Well organised In return the employee will receive a basic salary of £17'000-£20'000 depending on experience as well as an excellent benefits package to include: Holiday, Pension, Life Insurance, Income protection, Life assurance, Health cash plan, Parking and reduced hours on a Friday. This company is also on a main bus route ..........

German Speaking Customer Service Representative

Location: Reading Berkshire Jobs

Key points: Our Reading based client is quickly seeking a German speaking customer service representative to join their busy team on a temporary to permanent basis. As a valued member of the team, Your job duties will include being responsible for taking inbound calls from customers, dealing with their enquiries and updating order requirements. the employee will also be expected to deal and respond to any emails from customers. Any Applicants should speak native-level German and must also have excellent English language skills, both verbal and written. Customer service skills and experience are also required. Please only apply if you are available immediately ..........

21/11 - Customer Service and Sales Representative    Location: South East Berkshire Reading ... Jobs

Key points: Customer Service / Sales Advisor

Based in the city centre of Reading The prospective employer is currently employing for sales and customer service advisors due to their recent expansion and high client demand. Dealing with all aspects of The prospective employer's sales, customer service and promotions campaigns, these are varied roles requiring dedication flexibility and a can do attitude.

The key attributes they are seeking to employ and looking for are

- Positive and proactive attitude
- Professional Manner
- High customer service standards

earlier work experience in sales or customer service is not required as you will have access to full client and product specific training however earlier retail, call centre, customer service or sales experience is welcome. This is a great opportunity to gain experience in this sector.

What they offer:

The prospective employer currently are employing for two of their recruitment programmes, firstly, their sales and customer service programme. Key aspects here include

- Generating new customer base for The prospective employers
- Working with an enthusiastic team
- Working towards collective and individual targets
- Customer Service
- Sales Acquisition

Secondly, they are employing for their company and business Development Programme. This is a unique opportunity for individuals to progress through their company based purely on individual merit and results. If you are someone who is able to work on your own and serious about your own career this would be more suitable for you. Recognition for hard work is given with excellent uncapped performance related commissions and incentives as earnings.

The opportunity involves

- Client / Customer Service/ Sales / Full product training
- Working alongside like-minded individuals and a great social calendar
- Access to learn with a successful and established team
- Travel opportunities

The prospective employer are currently holding appointments on a first come, first served basis, so deliver your curriculum vitae (CV) to the recruitment team today and they will contact you with their next availability.

To apply for this role use this site's online system, remembering to attach your CV to your application. Please make sure your full name, address and contact details are available so we can contact you if you are successful.

The Candidate will be representing clients in residential environments. where no experience is necessary within this commission only, self employed role and some of the most suitable jobseekers often come from the following Backgrounds: Home Administrator Sales, Customer Service, Online Home Working, Secretary, Driving, Warehouse, Picker Packer Assistant, Junior Graduate, Christmas Workers and Admin £250 - 450 Per Week Avera ..........

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