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Jobs in Reading
As well as jobs in Reading find on Amber Jobs a range of vacancies such as jobs in Sandhurst, jobs in Bracknell and Jobs in Crowthorn. Also vacancies in Camberley.
Key points: The prospective employer located in Reading town centre are seeking to employ and looking for a Customer Service Agent to be working with their team. Duties Answering B2B inbound calls and emails in an efficient, polite manner.Ensuring all jobs are updated on the systemTransferring calls to the right department Experience/ Skills Customer Service experienceAbility to work to targets and deadlinesAble to manage and prioritise work loadexemplary conversational and communication experience both written and verbal This is to start ASAP, paying £9+ph Office Angels is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer. ..........
Key points: Ongoing Temporary Call Centre Staff / Customer Service Job offer is situated in Reading Remuneration is £9.25 per hour Weekdays, 11am - 7pm The prospective employer is searching for experienced call centre staff to be working within a small but friendly team at a large distribution centre. The Candidate will need proven experience in working in a call centre environment receiving a high volume of calls each day. Job role and responsibilities: Being the first point of contact for all enquiries coming into the transport depotProviding customers with accurate information regarding delivery timesCustomer serviceData entryHandling a high level of phone enquiries in a timely mannerUpdating the system using in-house IT systemsContacting other depots, tracking parcels The successful jobseeker for this new vacancy will have the following: Be available to work the stated hoursProven call centre experience, taking a high level of inbound callsExcellent phone skillsPolite and personable natureAble to work on own initiative and also as part of a small teamHave a good grasp of both verbal and written EnglishHave excellent keyboard skills, accurate data entry skills and be proficient with Microsoft office packagesExcellent attention to detail Due to the nature of the vacancy, the company requires an in depth security clearance check and 5 years of residency to be checked. ..........
Key points: This job offer : At Sandbag Ltd we work with music artists running roughly 200 ecommerce stores on their behalf. We are looking to employ a Customer Service Supervisor. Reporting to the Operations Manager you will responsible for leading and deploying strategies for achieving service excellence and enhancing Customer Service performance at all levels. The working hours for this role are Weekdays 9am-5.00pm. Duties: Drive quality targets, KPIs and first contact resolution leading initiatives specifically to reduce inquiry levelsIdentifying the root cause of customer issues and complaints and leading significant process improvement and operational change projects to improve the customer experience.Developing, implementing policies, processes and procedures relating to the customer experience.Provide accurate reporting: internally and externally Requirements: Proven supervisory skills and earlier work experience working as a Customer Service Supervisor / Team LeaderStrong experience within all Microsoft Packages and CRM systemsExperience of Customer Services Software ie Freshdesk, ZendeskExcellent verbal and written conversation discuss issues and skillto positively interactExperience leading a team to targeted KPIsEmpathyDecisivenessApproachabilityFlexibility ..........
Key points: Have you an exceptional phone manner? Do you enjoy working in a customer service environment where you can make a difference?The Customer Service Advisor duties would involve taking inbound query calls from customers, responding to email communicationand maintaining the in house data management systems.The successful jobseeker for this new vacancy will have: A confident and personable phone manner Excellent time management and organisational skills skillto work well under pressure Strong problem solving skills and a passion for going above and beyondIt will be ideal if you have: Customer service experience Good maths and English skillsReed Specialist Recruitment Limited is an employment organisationand employment business ..........
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German speaking Customer Service
Location: Reading Berkshire Jobs
Key points: Working for an International Electronics company in Basingstoke Your job duties will include being responsible for dealing with customers, managing accounts and various administration for both English and German speaking customers. We are currently employing for an experienced Customer Service person who can speak and write fluent English and German and has excellent administration & communication skills. Main aspects of the role will include: Responsible for the dealing with of customer orders and shipments Deal with general customer and client enquiries on a daily basis Manage the logistics process for all orders, from order entry to shipment Support the sales dept and sales team with dealing with of payments and ensuring items are shipped on time Placing purchase orders on time and accurately Liaise with all suppliers to ensure on time delivery Control the shipping and costing of customer deliveries Visit customers and exhibitions when required Prepare quotations for customers where required General administration Skills / Experience Required The Candidate must speak and write fluent German and English the employee will have strong customer service practical working experience Professional telephone manner Knowledge of Microsoft Excel and word Good attention to detail Ability to work on your own and in a team Well organised In return the employee will receive a basic salary of £17'000-£20'000 depending on experience as well as an excellent benefits package to include: Holiday, Pension, Life Insurance, Income protection, Life assurance, Health cash plan, Parking and reduced hours on a Friday. This company is also on a main bus route ..........
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Imagine you're a customer who wants a new water connection to a house their building, we're the team that design how that will get from our mains network to their property. Every day we talk to other teams and departments so we can put together a quote for them so they can have water. Always making sure the customer is kept updated throughout their journey.
We pride ourselves on providing excellent customer service and 'getting it right first time' where the only changes we need to make are because the customer has changed their mind.
What makes this role unique?
This is your chance to be working with a department that directly affects our customers and contributes to providing a sensational end to end service. The Candidate will form part of a lively, mixed team, mainly producing surveys and quotes.
This role will require you to learn in depth technical information about providing new water services to our customers including pipe materials, connection types and water regulations requirements. Your job duties will include being responsible for advising customers such as architects, planners and everyday home owners, so you will need to changeyour communication style depending on who you are talking to.
What will this role involve?
1. give excellent customer service
2. Contribute to team success by learning and demonstrating Thames Water values, sharing knowledge and best practice
3. Carry out accurate work complying with company processes and regulatory requirements to agreed performance targets
4. findopportunities to change processes to improve the customer journey.
What skills are we looking for?
Someone who is productive, organised and able to work on your own with good computer skills, a keen eye for detail and a sensational approach to customer service.
To be successful in this role you will have excellent customer service and problem solving skills in a customer-facing environment. This can be a fast paced role and we are seeking to employ and looking for someone who is a team player with well-developed interpersonal skills.
We are seeking to employ and looking for quick learners who will either already have working knowledge of CRM and ECC, or be able to pick up fairly quickly. Some degree of engineering or awareness of the water industry would be an advantage but not required.
This role covers 36 hours a week, Weekdays, between 8:00 am - 5:00pm. We're in Reading town centre and the vacancy is ongoing temporary but if permanent positions come up and you're doing well, you're welcome to make an application.
Why not hear from one of our agents....
Working for the clean design team in Thames Water has been a joy A group of around thirty of varying ages make up the vibrant and multicultural team within Developer Services. ..........
Key points: To work within the Customer Service Team, providing after sale support and advice to a designated range of customers. The role is predominately working in the office but may require occasional visits to customers or carriers.
This is a non-call centre environment, primarily email based with customer's dealing directly with appointed advisors and developing close working relationships.
To successfully manage all customer queries within specific SLA periods. Providing customers with confidence in our skillto deliver a comprehensive service from first stage quoting to query resolution leading to continued repeat business.
Key Vacancy responsibilities
- Take responsibility of all assigned account queries and proactively manage until resolution communicating with all relevant colleagues, parcel couriers, carriers, warehouse and credit control staff.
- Raising RMA's - Raising Credit Notes - Raising warehouse queries - Chasing failed deliveries and providing further delivery instructions - Obtaining manufacturers required authorisations - Monitoring query types and alerting Manager of any noted patterns or trends - Providing copy POD's and Credit Notes.
- Understanding the various return policies, validating returns requests and raising RMA's where applicable. - Liaising directly with Sales and Vendors to ascertain any extra information required and ensuring this is provided swiftly and queries resolved promptly or escalated as necessary. - Proactively look at account base and develop successful account management, based on the specific needs of your customer. - Management of ad hoc activities as required.
- Experience of working within a dynamic, pressurised Customer Service environment. - Excellent Communicator to all levels - able to work on your own/ability to work unsupervised - Organised with good attention to detail - Knowledge of distribution - PC/systems literate - skillto cope under pressure and react to changing situations - Able to be working within tight guidelines and conform to strict SLA's - Team player - Excellent attention to detail
The role provides an exciting chance to obtain a good understanding of all aspects of distribution from warehouse management to credit control, possibly leading to further development in other areas within Westcoast. ..........
Key points: Our Reading-based client is looking to recruit a German speaking Customer Service Representative to be working with their busy and expanding team. This is made up of eight UK Customer Service Representative s but due to internal business changes, they have moved their language-orientated CSR s into their European Head Office. The Candidate will be fluent in English and German (both written and spoken). earlier work experience in an office-based customer service environment is preferred as is possessing exceptional conversation discuss issues and skillto positively interact. Candidates from a customer focused retail background will also be suitable. The ideal jobseeker for this new vacancy for this role will be confident, friendly and adaptable to the needs of the team. The company is easily accessible by public transport, but you should be situated in the Berkshire area and be looking for a multinational employer with experience of providing a professional and pleasant working environment. Based near a train station on the outskirts of Reading, this role is commutable from locations such as Reading, Newbury, Bracknell, Basingstoke, Maidenhead and Ascot. Please apply via this website to be considered for this role. Park Street People Ltd does not discriminate on the grounds of age, race, gender disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as an Employment organisationin relation to this role. ..........
Key points: Have you got call centre or customer service experience? Put those skills to good use with The prospective employer and never look back We are currently recruiting people with customer service or call centre experience to be working with our fun and lively sales team in Reading. Why? With your experience, you already know how vital it is to use great customer service to attract potential customers. What s involved?- Speaking to new and existing customers in a field based residential campaign- Using excellent customer service skills along with all the sales coaching you will receive - Completing simple paperwork- Being actively involved in team motivation and buildingWhat s in it for you?- Earnings paid weekly- Lively, fun and rewarding environment with a great social culture- Exciting and highly motivating incentives- 1 to 1 support and mentoring whilst developing your Sales & Customer service skills set- sensational uncapped performance based earnings on a purely commission basis so you re not held back by minimum wage- The amazing chance to be your own boss- Clear progression channel for the aspiring with our 5 step business development programmeAverage earnings are £300 - 400 per week but earnings are uncapped and our top performers are earning considerably more. It s all down to you. Work hard and you get to play hardCan you afford to miss out on this opportunity? If you are aged 18 or over and are qualified to work in the UK in a self employed role, make an application today and see why this could be the best and last career choice you will ever make.Customer service / Call center / sales representative / sales executive / direct sales / field sales / customer service manager / retail / sales assistant / retail manager / customer service assistant / front of house / marketing executive / retail supervisor / direct marketing / hospitality / bar manager / call center inbound / marketing / call center outbound / graduate / business development ..........
Key points: A temporary Customer service consultant is necessary to be working with a busy UK business located in Reading for a period of 3-six months.
Hours: 12 til 8
Pay: £7.50 ph
Working for a Charity.
If you are a friendly, easy going individual and immediately available plus interested in this role apply to find out more.
Robert Half Ltd acts as an employment business for temporary positions and an employment organisationfor permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable jobseekers with equivalent qualifications and more or less experience can apply. ..........
Key points: We are seeking a fluent german speaker for a customer service role based in Reading. Duties will include providing customer support to german clients, issuing quotations, responding to enquiries, product translation. Full training provided - For more and comprehensive information and details call Emma ..........
German Speaking Customer Service Representative
Location: Reading Berkshire Jobs
Key points: Our Reading based client is quickly seeking a German speaking customer service representative to join their busy team on a temporary to permanent basis. As a valued member of the team, Your job duties will include being responsible for taking inbound calls from customers, dealing with their enquiries and updating order requirements. the employee will also be expected to deal and respond to any emails from customers. Any Applicants should speak native-level German and must also have excellent English language skills, both verbal and written. Customer service skills and experience are also required. Please only apply if you are available immediately ..........