|Experienced Customer Service Team Leader |
Location: Milton Keynes UK Jobs
Key points: The prospective employer is looking for a Customer Service Manager to provide first class customer service thus ensuring all matters are dealt with in an efficient manner. Key Vacancy responsibilities _ Management of Customer Service Executives including coaching and on going development of the team _ Cover for the Commercial Manager when required and take responsibility for issue escalation, managing exceptions and resolving customer complaints _ Develop and maintain a high level of product and industry knowledge in order to improve the product, customer support and service. _ Develop and maintain close working relationships with customers and internal colleagues _ Produce reporting information and sales statistics _ To assist in the creation of customer care policies, procedures and KPIs _ Enhance systems and processes to achieve optimum results _ Ensure that customer enquiries, orders, complaints, credit note requests and quotations are processed quickly and efficiently _ Proactively foresee possible delays or complications and plan solutions to avoid or minimise these ensuring continuity of service _ Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimise quality of service, business growth, and customer satisfaction. _ Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships. _ Assist and undertake any reasonable task as direct by the Commercial Manager/Sales & Marketing Director This job description is not exhaustive and merely acts as a guide to the duties to be performed. It may be amended to meet changing requirements at any time after discussion with the post holder. JOB TITLE: Customer Service Team Leader Experience: - Experience of working in a similar role - Management and development of a Team - Working for a manufacturing company Knowledge: - Microsoft Word, Excel and Power Point Skills & Competencies: - exemplary conversational and communication skills - Ability to overcome objections/resistance and achieve goals -Work well under reasonable pressure and achieve deadlines - Flexible and the aptitude to manage change - Build strong working relationships with customers and colleagues ..........
|International Customer Service Representative |
Location: Bedford Bedfordshire Jobs
Key points: FRENCH SELECTION UK German Speaking Customer Service Representative Customer Service, Inbound Call, Customer Care, Advisor, Inbound Call Centre, Customer Support, German, Dutch, Spanish, Italian, French Salary: Up to £25k pa + Bens Location: Bedford, Bedfordshire At commuting distance from Shefford, Sandy, Cambridgeshire, Biggleswade, St Neots, Northamptonshire, Kempston Rural, Bedfordshire, Milton Keynes, Cambridge, Luton, Hertfordshire, Northampton, Stevenage Ref: 72MIL VIEW JOB DESCRIPTION > make an application today: Please visit the French Selection UK website, vacancies section, search job reference: 42MIL Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: The prospective employer is a well established international company. The role: - To deal with various enquiries from international customers - To ensure that all customers enquiries are dealt with promptly and efficiently. - To be in daily contact with new and currently trading business clients over the telephone and via email - To translate various documents when required The candidate: - Fluent in English and German (written and spoken to mother tongue standard) - Additional fluency in an European language such as Dutch, Spanish, Italian or French is required. - previous work experience in a Customer Service role is required - Strong customer service attitude - Enthusiastic and dynamic - Strong communication skills - Computer literate (Word, Excel, Outlook). The vacancy salary: Up to £25k pa + Benefits (Pension Scheme, 25 days holidays, Private Health Care, car parking) French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom ..........
Morrisons jobs in the area of Milton Keynes