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Typical Job ad below for Gloucester or nearby locations (shown as example for job requirements and responsibilities):

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Example vacancy only:
Swedish Speaking Customer Service (Conferencing)

ARE YOU FLUENT IN SWEDISH AND ENGLISH? If so don’t miss this sensational bilingual opportunity This role presents the opportunity to use your language skills, as you would be liaising with international clients We are presenting the opportunity to work for An established and leading Global Conferencing provider within their multi-lingual Customer Service team.
the employee will be setting up and managing be located teleconferences, from office meetings, court hearings to large business events.
Please note this job for Swedish Speaking Customer Service (Conferencing) was advertised some time ago and is now withdrawn.
1. Working within this busy and dynamic office, the employee will be dealing with business clients on a daily basis.
2. Above all the employee will consistently provide excellent customer service to valuable clients, and be an exceptional representative for the company. Many opportunities within the organisation. This was a very stable and successful company, who are excellent to work for, and stronger than ever during the current economic climate.
(N.B. Swedish Speaking Customer Service (Conferencing) is shown for research purposes only.)
This was an office based role dealing with inbound/outbound calls and managing the automated conference service
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Gloucester jobs
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As well as jobs in Gloucester find on Amber Jobs a range of vacancies such as jobs in Cirencester, jobs in Avon and Supermarket Jobs in Cheltenham. Also Customer vacancies in Stroud.

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Updated: 28/08/16


27/08 - Customer Service Advisors    Location: South West Gloucestershire Gloucester ... Jobs

Key points: Omega Resource Group are currently employing for Customer Service Advisors to work in a dynamic customer service centre based near Gloucester. This will be on a long term basis with permanency viable for those that excel..

We are seeking to employ and looking for confident people with good IT skills and an outgoing personality, who are able to give our customers with the very best customer service. Customer Service experience would be an advantage but we have a comprehensive ongoing training programme so not a necessity. Product knowledge not necessary as we will have fun teaching you

Desirable Skills:
-Communication
-Customer Retention
-Customer Service
-Sales

As a Customer Service Advisor Your job duties will include being responsible for delivering an excellent service to all customers by answering phones, providing customer information handling transactions, managing customer access, responding to sales enquiries and dealing with customer complaints.

The Candidate must be flexible in the hours you can work as the Contact Centre is open 7 days a week. Your hours will include some weekends and evenings.

Good rates of pay with a weekly bonus program.
Generous Staff discount.
Social Events.
Buzzing workplace.

The Candidate must be available to start on the 6th September to commence full training

This could be the start of a career in an industry that is secure stimulating and fun

Omega Resource Group Ltd is acting as an Employment Business in relation to this vacancy. £8.44 p hour + Weekly bonus program ..........

Full Details.... - Click Here   

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26/08 - Customer Service Representative    Location: Gloucestershire Gloucester South West ... Jobs

Key points: Customer Service Representative

Job offer is situated in Quedgeley, Gloucester GL2 2AQ

Remuneration is £14, 500- £17, 500

Hours of work: Variety of hours available including days, nights, twilight and weekends

Departmen t : Customer Service

Team: Inbound (Multi Client)

Line Manager: Inbound Manager

About The Company:

All Fleet Services give contact centre and administration solutions to the fleet and automotive industry. Our customer service teams operate around the clock, with a single goal of keeping company car drivers and commercial vehicles mobile, minimising the time that vehicles are off of the road.

Our inbound customer service teams managea wide range of customer enquiries ranging from: routine service, MOT and repair bookings windscreen repair and replacement tyre replacement through to dealing with emergency breakdowns or accidents.

About this new vacancy offer :

As a Customer Service Representative (CSR) you will manageinbound customer calls, ensuring that all relevant information to understand the customer's circumstances and nature of their request is captured recorded and handled appropriately to allow fulfilment within client contractual service level agreements (SLA).

Main Vacancy responsibilities:

All calls received are handled appropriately in line with and meet the requirements of the call quality framework
Demonstrate excellent customer skills including: rapport building, active listening and appropriate use of questions to fully understand each customer's individual circumstances
Deliver the right outcome for the customer whilst following client specific instructions and adhering to best practise guidelines
All information provided to customers is correct and customers are fully aware of next steps
Achieving and maintaining competence in line with the Training & Competence scheme, successfully completing reaccreditation when processes are changed
Fully participate in training and coaching sessions to make sure that own knowledge of vehicle related enquiries, processes and procedures is up to date
Work with line manager to make sure that any individual soft skill or knowledge gaps identified through call monitoring, complaints or errors are closed within an appropriate timeframe
Ensure that appropriate records are maintained of every call received so that audit trails for each job received are complete and include correct vehicle registration mark and up to date customer contact details
Where requests require hand off to another team for fulfilment, ensure that all relevant information is captured to allow request fulfilment
Any unresolved customer complaints or grumbles are escalated appropriately
Flexibility to help business needs in a 24/7 environment, supporting other teams when required

Measures:
..........

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23/08 - Customer Service Advisors    Location: Gloucestershire Gloucester South West ... Jobs

Key points: Omega Resource Group are currently employing for Customer Service Advisors to work in a dynamic customer service centre based near Gloucester. This will be on a long term basis with permanency viable for those that excel..

We are seeking to employ and looking for confident people with good IT skills and an outgoing personality, who are able to give our customers with the very best customer service. Customer Service experience would be an advantage but we have a comprehensive ongoing training programme so not a necessity. Product knowledge not necessary as we will have fun teaching you

Desirable Skills:
-Communication
-Customer Retention
-Customer Service
-Sales

As a Customer Service Advisor Your job duties will include being responsible for delivering an excellent service to all customers by answering phones, providing customer information handling transactions, managing customer access, responding to sales enquiries and dealing with customer complaints.

The Candidate must be flexible in the hours you can work as the Contact Centre is open 7 days a week. Your hours will include some weekends and evenings.

Good rates of pay with a weekly bonus program.
Generous Staff discount.
Social Events.
Buzzing workplace.

The Candidate must be available to start on the 6th September to commence full training

This could be the start of a career in an industry that is secure stimulating and fun

Omega Resource Group Ltd is acting as an Employment Business in relation to this vacancy. £8.44 p hour + Weekly bonus program ..........

Full Details.... - Click Here   

Email this Job .... to a friend or your Home computer and apply later. Click here

27/08 - Customer Service Support    Location: South West Gloucestershire Gloucester ... Jobs

Key points: An award winning Customer Service Centre near Gloucester is seeking Customer Service Support Advisors due to departmental growth. The Candidate must have exceptional IT skills, come from a proven customer service background and be flexible with working hours as there will be weekend and evening shifts.

Customer Service Support is all about getting things right for our customers first time round and taking the opportunity to put things right when we don't, without fuss or complication. We want top quality gifted people with a positive work attitude. The Candidate must be organised enthusiastic and cooperative with a desire to succeed in all that you do. The Candidate need to be able to manage a varied workload and be willing to take on any extra responsibilities when required. Overall you must be able to show truly sensational Customer Service in all elements of this role.

Key Vacancy responsibilities:

- Delivering global class customer service through a variety of channels, calling, sending an email or a written letter.
- Aim to excel at all productivity and quality targets set.
- Give complete and accurate information - successfully utilise all systems and knowledge to make sure we get it right first time for our customers.
- Reviews and Feedback - Contribute fully and constructively in team meetings, performance reviews, coaching sessions and training courses/workshops..
- Be eager and available to help the call centre when required.
- A Team Player - Committed to the vacancy and providing support to all colleagues in all areas of the business.

In addition to a very competitive rate of pay, you will receive an excellent staff discount, as well as an exciting workplace to learn new skills. We also offer comprehensive training, followed by ongoing coaching to make sure you achieve your full potential.

A background in customer service, relationship management or verbal/ written communication will be advantageous.

The Candidate must be able to commit to the start date 06/09/16.

Omega Resource Group Ltd is acting as an Employment Business in relation to this vacancy. £8.44 p hour + Staff Discount ..........

Full Details.... - Click Here   

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28/08 - Morrisons jobs in Gloucester

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23/08 - Customer Service Support    Location: Gloucestershire Gloucester South West ... Jobs

Key points: An award winning Customer Service Centre near Gloucester is seeking Customer Service Support Advisors due to departmental growth. The Candidate must have exceptional IT skills, come from a proven customer service background and be flexible with working hours as there will be weekend and evening shifts.

Customer Service Support is all about getting things right for our customers first time round and taking the opportunity to put things right when we don't, without fuss or complication. We want top quality gifted people with a positive work attitude. The Candidate must be organised enthusiastic and cooperative with a desire to succeed in all that you do. The Candidate need to be able to manage a varied workload and be willing to take on any extra responsibilities when required. Overall you must be able to show truly sensational Customer Service in all elements of this role.

Key Vacancy responsibilities:

- Delivering global class customer service through a variety of channels, calling, sending an email or a written letter.
- Aim to excel at all productivity and quality targets set.
- Give complete and accurate information - successfully utilise all systems and knowledge to make sure we get it right first time for our customers.
- Reviews and Feedback - Contribute fully and constructively in team meetings, performance reviews, coaching sessions and training courses/workshops..
- Be eager and available to help the call centre when required.
- A Team Player - Committed to the vacancy and providing support to all colleagues in all areas of the business.

In addition to a very competitive rate of pay, you will receive an excellent staff discount, as well as an exciting workplace to learn new skills. We also offer comprehensive training, followed by ongoing coaching to make sure you achieve your full potential.

A background in customer service, relationship management or verbal/ written communication will be advantageous.

The Candidate must be able to commit to the start date 23/08/16.

Omega Resource Group Ltd is acting as an Employment Business in relation to this vacancy. £8.44 p hour + Staff Discount ..........

Full Details.... - Click Here   

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Morrisons jobs in the area of Gloucester

26/08 - Customer Retention and Account Manager    Location: South West Gloucester Gloucestershire ... Jobs

Key points: The employer is seeking a Customer Retentions and Account Manager to be working with their services team and manage important account relationships. The role is located in Gloucester and will require travel 1 day a week to London to attend face to face meetings with these accounts, Your job duties will include being responsible for maintaining a consistent level of excellent customer service as well as growing these accounts through upselling techniques.The business itself is experiencing phenomenal growth whilst the vacancy offers a variety of experience in a dynamic and rewarding environment.Key responsibilities:-Being the first point of contact for any Client enquires and escalations, working to resolve these whilst maintaining strong account relationshipsA focus on dedicated customer service as well as upselling services through existing accounts to make sure targets are met and exceeded driving and supporting continuous improvement to make sure both growth and retentionBuilding internal business relationships with key stakeholders and functions to investigate potential cancellations and develop the customer experience in each of your key accountsHandling and responding to customer complaints, identifying and acting accordingly in line with both business and account best interests.Provide weekly face to face meetings in order to stay the key contact and give dedicated time to specific accountsDesirable skills:-Proven track record of sales target achievement and portfolio increasesPositive can do attitudeReliable, responsiveness, approachableUnderstands principles of account management and sales methodologyExperience of working with complex sales in a consultative mannerable to discuss and communicate at all levels, both written and verbalStrong team playerStrong negotiation skillsThe skillto interact with people of all levels both face to face and phone communicationIn the first instance send your details and CV and current package details to Daniella Bowkett-Willetts at Adjacency. All third party applications will be forwarded to Adjacency for consideration without ownership from the forwarding party.Adjacency provides permanent and interim management recruitment services to a wide range of clients. We source exceptional talent. We deliver a robust, value added approach to every campaign we agree connecting the right people to the right career option. We bring expertise and resources to successfully deliver upon Finance, Sales & Marketing, Human Resources and Operations remits up to Board level appointments. Each assignment is dealt with by discipline experts, with current market knowledge, who will deliver a shortlist incorporating exceptional people from a diverse and multicultural talent pool..This job was initially submitted as www.totaljobs.com/job/66454651 ..........

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Business info for the retail sector    Retail online magazine

27/08 - Customer Suport Executive    Location: South West Gloucestershire Gloucester ... Jobs

Key points: We currently have a vacancy for a Customer Support Executive to be working with a busy Customer Support Team.

The company are a fastly growing E-Commerce company based on the outskirts of Gloucester just off the A38.

As a customer support assistant, you would deal with customer enquiries and any complaints. The majority of work will be conducted over the phone or by email/

A friendly approach and good conversation discuss issues and skillto positively interact are all needed in this role. The Candidate would need a responsible attitude and the skillto make decisions under pressure.

required Criteria

Experience of working in a customer support role.
exemplary conversational and conversation discuss issues and skillto positively interact
Good IT skills

Your work will include:
answering customer enquiries and complaints in a responsive, sensitive, calm and professional manner
working as part of a co-ordinated group and using initiative when working independently
giving information and helping to solve problems
communicating courteously with customers by phone, email and occasionally face-to-face
investigating and solving customers' problems, which may be complex
arranging services for customers, such as re deliveries or repairs
dealing with customer information and orders onto our computer software
using and updating spreadsheets
keeping accurate records of discussions or communicationwith customers
communicating with other departments such as despatches, sales and logistics £15, 000 - 17, 000 ..........

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23/08 - Customer Service Adviser    Location: Gloucestershire South West Cheltenham ... Jobs

Key points: CUSTOMER SERVICES ADVISER

Organisation: UK NARIC

Job offer is situated in Cheltenham

Hours of Work: 8.30am - 5.00pm, 37.5 hours per week Weekdays

Part-time Twenty hours 10.00am - 2.00pm or 11.00am - 3.00pm Weekdays

Remuneration is £ 15, 000 - £16, 000, subject to skills and experience - Part time prorata

UK NARIC is the UK s National organisationresponsible for providing information and expert advice on international qualifications and skills. Have you what it takes to work in a demanding and busy environment, dealing with international enquiries and helping people hoping to fulfil their academic and occupational ambitions? If so, we would like to hear from you as we have a vacancy for a Customer Services Adviser to be working with the UK NARIC team.

Job role:

This is a fast paced outward facing role in a friendly and enterprising office. As part of the front desk team, the employee will be using call centre technology to managea high volume of enquiries from callers around the global, submitted via the Public Enquiry Service function.

As a Customer Services Adviser within the Information Services Group, the successful applicant will be expected to:

- successfully managethe large volume of phone calls received from UK and international callers on a daily basis and respond to email enquiries. Providing information and advice about their academic, vocational and professional qualifications
- give general administrative support

- Deal with incoming / outgoing post

Applicant requirements

- Excellent team working skills
- Excellent customer service skills
- Experience of working in a dynamic office based environment
- Flexible and adaptable with a positive attitude
- Professional, courteous
- skillto thrive and stay calm and patient under pressure

Person Specification

Please Note: Applicants must hold

A current permit or visa showing their right to work in the UK

required

Qualifications

Minimum 3 A levels

and

7 GCSE s to include Maths and English

Desirable : UK Bachelor Degree

Skills, attributes and experiences

Experienced in a high volume phone call handling and administrative role in a similar environment

Highly motivated positive, enthusiastic, efficient and able to work successfully and supportively as part of a busy team

Good organisational skills and meticulous attention to detail

Able to speak and write clearly, grammatically and professionally in English

Desirable: Foreign language competency

Ability to multi-task and to stay calm under pressure

An excellent phone manner and exemplary customer service skills

IT literate - particularly with regard to Microsoft Word Excel, Outlook and data input t ..........

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Customer Service French Speaking Temp

Location: Cheltenham Gloucestershire Jobs

Key points: My client based in Andoversford, Cheltenham is looking for a french speaking temp to make some customer service based telephone calls to french clients. This will involve calling past clients of the company. Full training on what is expected of the employee will be given but Applicants should have good customer service skills and be able to speak and understand fluent french. This is a temporary position expected to last between 1 and 2 weeks but maybe longer. Please attach a CV to all applications ..........

Full Details.... Customer Service French Speaking Temp

Customer Support Repairs Mngr

Location: Cheltenham Gloucestershire Jobs

Key points: My client is looking to recruit a Customer Support Repairs Manager to join their ever growing company. The candidate must have previous work experience of providing a successful repair/test strategy on high technology commercial or military products. KEY RESPONSIBILITIES: -Maintain the highest standard of repairs through formal inspection evaluation -Being the focal point for all customer repair matters -Manage the development of repairs department personnel -Work with improvements of repair capability -Assist with repair plans and prepare data -exemplary conversational and communication skills EXPERIENCE/QUALIFICATIONS: -HND/HNC in Engineering -Experience of repairs carried out on commercial or military products -Sound knowledge of Windows and MS Office -previous work experience of high technology products ADDITIONAL: -Flexible approach with a positive attitude -Valid driving licence required for site visits -Travel and overnight stay may be expected -Team player and able to work on own initiative - Security Clearance desireable but not required Omega Resource Group Plc is acting as an Employment Agency in relation to this vacancy ..........

Full Details.... Customer Support Repairs Mngr

Sales Manager (Customer Services)

Location: Cheltenham Gloucestershire Jobs

Key points: The prospective employer is on the look out for a hard working candidate to join their expanding team. Job Background The role will focus on key UK customers, including the MoD, BAE Systems and Agusta Westlands, but could also involve some overseas travel within Europe. The key objective of the appointment is to ensure that profitable and secure sales growth is achieved in line with the declared growth objectives of the business. Important job duties Working as part of a team, formulate a five year sales forecast, contributing to the development and implementation of the business strategy. Contribute to the annual sales budget and infill, participating in monthly progress reviews. . Sell the company's products and capabilities by visiting existing and new target customers in order to achieve business objectives and growth targets. Facilitate the organising and preparation of quotations which will include bid production and submission. To co-ordinate individual plans with other Sales Managers, Sales Support Staff and, where appropriate, overseas agents to ensure that departmental activities are successful and deliver results. Maintain existing customer relationships and develop new opportunities within the sector. Personal attributes Proven sales record within the aerospace/defence market with knowledge of OEM and MoD procurement structures preferred. Able to conduct professional commercial and technical presentations and tendering at senior customer levels. Ability to successfully negotiate all aspects of business proposal through to contract award and managing multiple sales opportunities of varying complexity. Degree or HND in an engineering discipline would be preferred but a proven sales record with experience could be considered as an adequate substitute. exemplary conversational and communication skills - verbal, written, and IT literacy.Demonstrate energy, infectious enthusiasm, tenacity, resilience, the determination to win, and strong interpersonal skills. The ability to travel steadyly within the UK and sometimes abroad at fairly short notice ..........

Full Details.... Sales Manager (Customer Services)

 

Morrisons vacancies in Gloucester: Jobs above: 1-11 | 11 Jobs found

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