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Updated: 25/05/17

27/04 * - Mandarin Speaking Quality Evaluation Analyst    Location: Exeter Devon Jobs

Key points: Mandarin Quality opinionAnalyst Have you excellent Mandarin language skills? Do you consider yourself to be analytical, have a passion for the latest technology and enjoy working in a demanding and fast-paced environment? Our Client is the global leader in provider in solutions to the Service industry. They examineand measure the quality of customer service interactions and recommend transparent and realistic solutions. As a Mandarin speaking Quality Analyst, Your job duties will include being responsible for analysing interactions between customers and a key client’s contact centre via phone calls and emails. the employee will give response on adherence to policies and appropriate procedures, enabling our client to deliver exceptional customer service. the employee will navigate their software applications to research appropriate resolutions, evaluate results and comment on reporting. Additionally, the employee will ensure all project analysis is completed in a timely manner and in accordance with project requirements. Salary: £17, 000 pa increasing to £17, 594.46 after completion of a successful 12 week probationary period Main skills are; Fluent in Mandarin Very high level of English, written, spoken and listening High level of IT/computer skills Interest of technology is advantageous Other languages are an advantage Call centre experience desirable but not called for hours (working): Full time 37.5 hours (working) per week 9.00 – 17.30 ..........

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