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Exeter jobs
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Exeter
Updated: 25/04/17


29/03 * - Mandarin Speaking Quality Evaluation Analyst    Location: Exeter Devon Jobs

Key points: Mandarin Quality opinionAnalyst Have you excellent Mandarin language skills? Do you consider yourself to be analytical, have a passion for the latest technology and enjoy working in a demanding and fast-paced environment? Our Client is the global leader in provider in solutions to the Service industry. They examineand measure the quality of customer service interactions and recommend transparent and realistic solutions. As a Mandarin speaking Quality Analyst, Your job duties will include being responsible for analysing interactions between customers and a key client’s contact centre via phone calls and emails. the employee will give response on adherence to policies and appropriate procedures, enabling our client to deliver exceptional customer service. the employee will navigate their software applications to research appropriate resolutions, evaluate results and comment on reporting. Additionally, the employee will ensure all project analysis is completed in a timely manner and in accordance with project requirements. Salary: £17, 000 pa increasing to £17, 594.46 after completion of a successful 12 week probationary period Main skills are; Fluent in Mandarin Very high level of English, written, spoken and listening High level of IT/computer skills Interest of technology is advantageous Other languages are an advantage Call centre experience desirable but not called for hours (working): Full time 37.5 hours (working) per week 9.00 – 17.30 ..........

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30/03 * - Mandarin Quality Analyst    Location: Exeter Jobs

Key points: Mandarin Quality Assessor As a candidate, are you fluent in English as well as Mandarin and seeking to employ full time position in Exeter? Then Berry Recruitment has a superb opportunity for you to be able to work for a special organisation with more than 25 years' experience ensuring top quality customer satisfaction. ROLE Working with a wide range of nationwide and international clients, the employee will examine'Customer to Client' telephone calls and written communication from the comfort of the office in Exeter. Following 5 weeks of training the employee will be confident to give accurate and actionable response on client's service delivery and quality. Duties include:
* Analysing the content of telephone interaction between customers and international client contact centres.
* Providing response relating to the calls, ensuring the client can deliver exceptional customer service
* Using bespoke software systems to record opinioninformation
* Completing project work in a timely manner SUCCESSFUL CANDIDATE
* Fluent in Mandarin
* Very high level of written and spoken English
* Strong IT skills with the skillto pick up new systems quickly
* earlier working knowledge of a call centre environment desirable, but not called for SALARY/BENEFITS
* £17, 000 rising to £17, 594 following successful completion of a 12 week probation period
* Working 37.5 hours (working) Monday - Friday 9.00am - 17.30pm
* Onsite parking
* Closely situated to local amenities
* exceptional modern working environment
* On a local bus route and within walking distance from the train station If you are this person and are seeking to employ a full time position within a stable, expanding company who really value and care for their staff then call the Exeter branch of Berry Recruitment on (Apply online only) ..........

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