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Typical Job ad below for Cardiff or nearby locations (shown as example for job requirements and responsibilities):

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Example vacancy only:
Inbound Customer Service Agent

Customer Service Agents- Cardiff Starting employment date -03/01/2012 - £13,428-£14,000 p/a The prospective employer was seeking customer service agents to join their team at the beginning of 2012 the employee will be working for a well known household name within their busy call centre in Cardiff The job will involve answering inbound calls from existing customer dealing with general customer and client enquiries.
Customer complaint handling and problem solving are key competencies for this job.
Please note this job for Inbound Customer Service Agent was advertised some time ago and is now withdrawn.
1. It was required that you have the ability to listen and can think on your feet when speaking to customers.
2. Also due to the nature of the employer you must have:
No Bad debt including CCJs No Dismissals or formal warnings within the last 5 years Full 5+ year checkable reference This was a permanent job working on a shift rota from 8am-10pm across 5 days out of 7. Many opportunities within the organisation. To find out more apply today .
(N.B. Inbound Customer Service Agent is shown for research purposes only.)
Every call could be different so you need you be able to treat customers individually and fairly It was required that you have previous customer service practical working experience ideally within a call centre environment
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As well as jobs in Cardiff find on Amber Jobs a range of vacancies such as jobs in Llanelli, jobs in Carmarthen and Shop Jobs in Neath. Also Warehouse vacancies in Talbot.

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Updated: 24/01/17


21/12 * - Customer Service Advisor    Location: Cardiff Jobs

Key points: We are currently employing for a number of Customer Service Advisor positions based in Cardiff City Centre. As one of the UK #39;s fastest growing customer experience outsourcers, the client is leading the way in an ever-changing global of communications. to help this we need people with temperament; who enjoy talking to people and like to work in a fun and vibrant environment. If this is you, we have exciting opportunities for full time Customer Advisors with a great client. This job gives you a sensational opportunity to develop your customer service, and communication skills whilst working with a sensational range of products and services. If successful the employee will be based at the clients newly re-furbished contact centre in Cardiff City Centre, set in a great location which benefits excellent transport links. As a Customer Service Advisor, what will I do? the employee will have great conversations with existing customers, answering their questions, solving any problems they may have and talking to them about a wide range of products and services to give a solution that meets their needs. the employee will work 40 hours (working) per week on a shift pattern that operates between 8 am and 9 pm, working 5 out of 7 days per week, that will include weekends on a rotational basis. What skills & experience do I need?
* exemplary conversational and communication and listening skills
* Customer service skills
* The skillto build rapport and engage with customers
* A genuine passion for helping others What are the benefits?
* Competitive salary
* Full classroom training and on-going coaching
* 28 days holiday
* Childcare voucher scheme
* Life Assurance
* Pension Scheme
* Access to other discounts and savings nb a criminal background and credit check will be carried out as part of your application process ..........

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13/01 * - Customer Service AdvisorStart next week    Location: Cardiff Jobs

Key points: Basic Purpose and Scope: A great opportunity has arisen for Inbound Call Handlers to join Conduit’s busy and dynamic Customer Services Department. We are actively seeking hardworking individuals who enjoy the fast paced environment of a call centre. We need energetic and fun-loving people who share our passion for helping people to become a part of the Conduit family. Vacancy responsibilities include but are not limited to: • Be the first point of contact for all customer queries. • findand prioritise vulnerable customers in line with company policies and procedures. • give accurate information on products and services to ensure consistency across the organisation and give a dependable and level headed customer service. • Promote and sell a wide variety of products and services, including insurance based products, to increase customer loyalty and complement existing product holdings. • Investigate and resolve routine customer complaints at first point of contact to ensure delivery of an efficient and successful service to the customer. Requirements: • Excellent interpersonal and customer service skills • Target Focused • Able to build rapport with customers • Problem solving skills • Strong communication skills, both written and verbal • The flexibility and willingness to learn • To enjoy working with people • Tact and diplomacy • Good administrative skills • The skillto work as part of a team • The skillto work accurately, with attention to detail • Able to commit to working between 06:45am-11pm Monday-Sunday What we can offer you in return: • A generous pay beginning at £8 per hour. • £1.50 an hour extra for unsociable hours (working) and all day Sunday shifts • Monthly bonus upon achievement of set KPIs. • Sales commission paid in High Street Vouchers • Access to The People’s Pension Scheme • Excellent training programme • Career Development • Up to 25 days of annual leave • City Centre location • Discounts with local commercial retailers and restaurants and client products • Childcare vouchers • Free eye tests • Free parking available at weekends • Discounted NCP parking • Onsite canteen • Free massages at your desk • Onsite concierge service ..........

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07/12 * - Inbound and Outbound Customer Service Adviser    Location: Cardiff Jobs

Key points: Inbound & Outbound Customer Service Adviser Cardiff Permanent The prospective employer is seeking to employ an enthusiastic, hard working individual, who is seeking to employ flexible part-time employment to join their friendly team. Initial hours (working) of employment will be 09:00 am - 13:00 pm or 13:00 pm - 5pm pm Weekdays on a flexible contract. The successful candidate will be expected to work one Saturday in every five. Vacancy responsibilities:
* Working in a team environment
* Maintains client records by updating account information
* Resolves product or service problems by clarifying the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
* Diary management
* Telephone based role, dealing with inbound calls from clients and external businesses and target outbound calling of new and currently trading business clients (No Cold Calling) called for Skills:
* Excellent Customer Service
* Administrative Experience
* Completely Computer Literate, Microsoft Office & Outlook Knowledge
* Team Player - Quality Focus - Problem Solver
* Strong Communication Skills
* Professional Telephone Manner
* Analysing Information (Multi-tasking) Office Angels is acting as an Employment organisationin relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer ..........

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07/12 * - Inbound Customer Service Advisor    Location: Cardiff Jobs

Key points: We are currently employing for a number of Customer Retentions Advisor positions based in Cardiff City Centre. As one of the UK #39;s fastest growing customer experience outsourcers, the client is leading the way in an ever-changing global of communications. to help this we need people with temperament; who enjoy talking to people and like to work in a fun and vibrant environment. If this is you, we have exciting opportunities for full time Customer Advisors within an inbound retentions campaign, with a great client. This job gives you a sensational opportunity to develop your customer service, influencing and communication skills whilst working with a sensational range of products and services. If successful the employee will be based at the clients newly re-furbished contact centre in Cardiff City Centre, set in a great location which benefits excellent transport links. As a Customer Retentions Advisor, what will I do? the employee will have great conversations with existing customers, answering their questions, solving any problems they may have and talking to them about a wide range of products and services to give a solution that meets their needs. the employee will work 40 hours (working) per week on a shift pattern that operates between 8 am and 9 pm, working 5 out of 7 days per week, that will include weekends on a rotational basis. What skills & experience do I need?
* exemplary conversational and communication and listening skills
* Customer service skills
* The skillto build rapport and engage with customers
* A genuine passion for helping others
* skillto work to targets, up-selling where appropriate What are the benefits?
* Competitive salary + bonus
* Full classroom training and on-going coaching
* 28 days holiday
* Childcare voucher scheme
* Life Assurance
* Pension Scheme
* Access to other discounts and savings nb a criminal background and credit check will be carried out as part of your application process. Please apply by submitting your CV online via this advert. Alternatively you can contact Shelley Jones on (Apply online only) ..........

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24/01 - Homebase jobs in Cardiff

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29/12 * - Inbound Customer Service Advisor    Location: Cardiff Jobs

Key points: As a candidate, are you seeking to employ a new role in the Call Centre and Customer Service field? We have Inbound Customer Service Advisor roles available at a leading Cardiff City Centre office. This is a permanent, full time role where your will be expected to work 40 hours (working) per week. the employee will need to be flexible to work 5 out of 7 days a week including both Saturday and Sunday on a rotational basis. hours (working) of work will be between 8am and 9pm. the employee will have great conversations with existing customers, answering their questions, solving any problems they may have and talking to them about a wide range of products and services to give a solution that meets their needs. Please call us now on (Apply online only) or send your CV and we will be in touch. Due to the high volumes of applications we are currently receiving, unfortunately we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 7 days of your application, then presume that you have not been successful on this occasion ..........

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Homebase jobs in the area of Cardiff

23/12 * - Customer Service Advisor    Location: Cardiff Wales Jobs

Key points: New year, new job, new you? Hard to believe that 2017 is fast approaching so why not take the leap into a new career for the new year? As a candidate, are you passionate about people and wanting to give customers the best experience you can whilst representing yourself and the company in a 5 star manner? Perfect We want to talk to you. We are seeking to employ individuals whose values show in their work. Innovative people who can always think of new ways too improve, who are able to work in a team successfully, show excellence in their output and always want to raise the bar. This is a full time permanent position where the employee will be answering inbound calls from existing customers with a well known company. Situated in the heart of Cardiff, this position is easy to travel too, even in rush hour In return, the employee will receive benefits such as:
* Discounts for the products you are working on
* Career progression opportunities
* Discounts on high street brands and restaurants
* ...plus much more All we need from you:
* To be flexible in working hours (working)
* To have the skillto think fast on your feet during conversation
* To be driven and motivated to give excellent customer service.
* To have a passion for people and customer service.
* Enjoy being part of a team but still have the drive to work on your own initiative With this position, we are looking to get people started as soon as you can If you are seeking to employ that brand new position with all new opportunities, we are keen for you to get in touch. Please apply below or by sending your cv to tabatha thistleton (at) uniting ambition (dot) com. Alternatively, you can call Tabatha on (Apply online only) for more and comprehensive information and details ..........

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20/12 * - Customer Service Officer    Location: Cardiff Jobs

Key points: Job Role: Customer Service Officer Location: Cardiff Salary: £13, 500 rising to £15, 000 hours (working): Weekdays (35 hours (working)) 4 week rolling rota week 1 8-4 week 2 9-5 week 3 10-6 week 4 1-9 SUCCESSFUL CANDIDATES WILL BE called for TO agree A DBS AND CREDIT CHECK If you have passion, values and excellent customer service and you would like to be at the heart of an exciting future, we want to hear from you today. Our Client is a national law practice of around 1, 000 employees. They pride themselves on being an equal opportunities employer and is committed to, and realises the benefits of, having a diverse workforce. With the Investors in People accreditation, they ensure they encourage their employees to progress and develop. Purpose: Our Client is seeking to employ a number of customer focused individuals to join their expanding Legal Services Contact Team to be based in our Cardiff office. As an Advisor it all starts with you and this will involve you building relationships with customers by demonstrating that you understand customer's individual needs and providing services to help meet those needs. This is an exciting chance for an individual looking to gain legal industry experience. The team's role is to be the first point of contact for our new customers to establish their needs in relation to their claim or query and tell them of legal processes. Duties/Vacancy responsibilities: Your initial responsibilities will include administration relating to new customer files. This will include preparing the case for the initial part of the relevant legal process in readiness to be passed to a case handler. the employee will quickly progress to making and taking calls with new customers. The role will then progress to extra responsibilities including: providing great customer service by contacting new customers as soon as possible and gathering information called for to calculatetheir claim and assisting with their immediate needs. The role extends to a number of legal disciplines including civil litigation, personal injury and legal helpline. Skills/Competencies called for: The successful candidate will have exemplary conversational and communication and people skills, be diplomatic and empathetic. We are seeking to employ enthusiastic, self-motivated and flexible individuals with a positive approach to customer service. the employee will also be organised and able to prioritise; be able to work to targets and cope well under reasonable pressure. An excellent telephone manner is called for. the employee will need to have good spelling and good grammar and be able to take down accurate information as this is paramount to the role. Ideally you should be IT literate, nonetheless, your journey will begin with full legal and system training delivered by our team of experienced staff. the employee will work a 35-hour week between Monday and Friday (1 x week of afternoons in 4) - 4 week rolling ..........

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09/12 * - Inbound Customer Service Advisor Start next week    Location: Cardiff Jobs

Key points: Inbound Customer Service Advisor- Start next week Do you live in these areas? Cardiff- Newport- Pontypridd- Pontypool- Bridgend- Llantrisant- Bristol- Porthcawl (Based Central Cardiff- accessible from all of the above) Salary: £16, 640- 20, 640 per Annum Smart Solutions are currently employing for Inbound Customer Service Advisors for our client based just behind the Central train station in Cardiff City Centre. This exciting new opportunity comes with lots of benefits and gives anyone who is passionate about customer service a chance to strive in their career. This motivating opportunity comes with lots of incentive's to make a difference . What we need from you: findand prioritise vulnerable customers in line with company policies and procedures. give accurate information on products and services give a dependable and level headed customer service. Promote and sell a wide variety of products and services to customers to enhance their current account to increase loyalty Investigate and successfully resolve customers enquires Be the first point of contact for all customers Deliver excellent customer service and ensure all customers have an excellent experience. What you get in return: • A generous pay beginning at £8.00 per hour •£1.50 an hour extra for unsociable hours (working) and all day Sunday shifts • Annual bonus upon achievement of set KPIs potential of £2000 • Potential to earn an extra £40/£50 a week- Sales Targets • Overtime available • Sales commission paid in High Street Vouchers including supermarkets and Amazon • Access to The People's Pension Scheme • Up to 25 days of paid annual leave • Attractive Referral Scheme to further increaseearnings • Excellent training programme • Career Development with opportunity to build on qualifications and skills. • City Centre location. • Discounts with local commercial retailers, restaurants and client products • Childcare vouchers and Free eye tests • Free parking available at weekends and Discounted NCP parking • Onsite canteen. • Free massages at your desk. Gym membership scheme. • Discounts for big sporting events including Cardiff City, Cardiff Blues and Ice hockey hours (working) of work- the employee will need to be flexible to work between 06.45am- 11pm Monday- Sunday, all shifts are given in advance. Apply today and one of our consultants will be in touch to discuss this exciting opportunity with you ..........

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13/01 * - Inbound Customer Service Advisors    Location: Cardiff Jobs

Key points: The prospective employer in Cardiff City Centre, based just behind Cardiff central train station are seeking to employ talented, driven customer service and sales individuals to join their expanding teams. Being the first point of contact for customers about their gas and electric Your job duties will include being responsible for handling their query with a kind and caring manner, offering them solutions to their problems and then on the back up selling relevant products for each specific customer. sensational main bus and train transport links to Newport, Cardiff and surrounding areas. beginning salary of £16, 640 with an opportunity to earn up to £2000 per year in commission along with an average of £40 to £50 per week in incentives. Thus role is a sensational mixture of customer service and upselling and would suit candidates with a variety of skills set and working histories. Important job duties : - Accurately recording customer information - Providing details of any promotions or offers on their account - Data entry. - Providing support on every call. Person Specification: - Empathy, resilience and patience with each customer. - Excellent verbal communication skills. - skillto communicate with different types of people. - A strong telephone manner and skillto managedemanding phone calls. - skillto work efficiently under reasonable pressure. - customer service practical working experience. Benefits:
* 21 days holiday.
* Pension scheme.
* Childcare vouchers.
* 20% off local restaurants/bars. It is not really necessary to have a background knowledge in sales and call centre, but some customer service knowledge is preferred. hours (working) of work will be shifts between Mondays to Sunday from 6.45am to 11pm, you must be capable to be fully flexible to work between the above hours (working). This is a permanent, full-time position within a friendly and supportive team. Full paid training will be provided. Starting employment dates February 2017. To apply send your CV and one of our trained consultants will be in contact withintwo working days if successful ..........

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05/01 * - Customer Service Advisor    Location: Cardiff Jobs

Key points: Have you excellent customer service?   We're seeking to employ several Customer Service Advisors to join the Home Emergency team in Cardiff; focussing on first response claims handling. This is an extremely varied role with lots of scope to progress into a full claims handler role within the company; and you'll be working in a friendly team that contributes to an excellent office atmosphere in our spacious offices in the heart of Cardiff. We have been providing our clients third party administration (TPA) services for over a decade. We deliver our services 365 days of the year. In the UK alone we manage over 154, 000 claims, including those affected by home or motor damage and theft.  In this role you`ll get to understand how weather perils, theft and accidents can affect people, and with our help and expertise you`ll guide the policy holder through the initial first steps of their claim, tell then what happens next and start the journey of each claim so that it can be progressed by your colleagues. You`ll be taking calls from policy holders who`ve recently experienced home emergencies, such as escape of water, accidental damage or theft, so it`s vital you`ll be able to act in calm and methodical manner as you`ll be the first point of contact for them.  Once you`ve established the incident, you`ll collate all the information to allow the claims process to proceed and capture all of the information on our database. Additionally, you`ll deal with each call using empathy and understanding to ensure that valued policy holders have the utmost customer service satisfaction when helping in settling their claim. Training will be provided in this role and once you`re established within your field, the employee will be supported in your career exam sponsorship and the potential to progress within the company. called for Experience:  previous work experience in Property Claims Handling is called for - ideally within Home Emergency or FNOL Superb Customer Services skills and proven experience in this regard  Excellent telephone manner Strong communication skills - both written and oral Accurate keyboard skills  IT literacy We are seeking to employ someone with immediate start or short notice period. make an application today ..........

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06/01 * - Customer Service Advisor    Location: Cardiff Wales Jobs

Key points: seeking to employ a new career? Have you a great telephone manner? Enjoy talking to people? Have a flair for getting a great conversations going? Driven to achieve results? Have you customer service, hospitality, call centre or retail experience? Due to significant business growth our client is hiring customer experience experts to join their highly successful and aspiring customer service sales dept and sales team. The prospective employer is seeking to employ passionate customer service advisors to answer inbound calls from existing customers on behalf of a major telecommunications business.This 'One of a Kind' call centre is situated in Cardiff and is a bustling and lively environment which handles thousands of calls a day. The right person needs to be flexible with their working hours (working), including late nights and weekends. This is a permanent position, working on a 40 hour contract. Salary: £15, 000 ..........

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04/01 * - Customer Service Advisor    Location: Cardiff Jobs

Key points: Interested in an exciting career in Customer services? Looking to earn a generous pay £16, 016 rising to £18, 096 plus monthly bonus (circa £400 per month plus incentives including Free Sky+HD & broadband, Pension and Healthcare. Interested in a supportive fun working culture? Do you thrive on having great conversations with customers? The prospective employer, a well known contact centre, has immediate starts available in two sensational Cardiff locations, a shuttle bus is available to their Cardiff bay location. Receiving inbound calls from customers of a multi-platform media company, Your job duties will include being responsible for up-selling and retaining existing customers whilst building rapport and offering extra products/upgrades. Working 40 hours (working) per week, Applicants should be fully flexible as shift patterns will fall between 08:00 to 22:00 Monday - Sunday. extra Benefits include:
* Free Sky+HD, phone and broadband
* Discounts at restaurants
* Private health and dental care the employee will receive global leading training and development which includes the opportunity to earn a BSc Degree in Customer Contact Management. Applicants should pass a credit check If you are interested in joining a energised and dynamic team then apply (Apply online only) Meridian Business Support is acting on behalf of our Client as a Recruitment organisation ..........

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Homebase vacancies in Cardiff: Jobs above: 1-12 | Next of 35 Jobs found

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