Typical Job ad below for Cardiff or nearby locations (shown as example for job requirements and responsibilities):
Example vacancy only: Inbound Customer Service Agent
Customer Service Agents- Cardiff Starting employment date -03/01/2012 - £13,428-£14,000 p/a The prospective employer was seeking customer service agents to join their team at the beginning of 2012 the employee will be working for a well known household name within their busy call centre in Cardiff The job will involve answering inbound calls from existing customer dealing with general customer and client enquiries. Customer complaint handling and problem solving are key competencies for this job. Please note this job for Inbound Customer Service Agent was advertised some time ago and is now withdrawn. 1. It was required that you have the ability to listen and can think on your feet when speaking to customers. 2. Also due to the nature of the employer you must have: No Bad debt including CCJs No Dismissals or formal warnings within the last 5 years Full 5+ year checkable reference This was a permanent job working on a shift rota from 8am-10pm across 5 days out of 7. Many opportunities within the organisation. To find out more apply today . (N.B. Inbound Customer Service Agent is shown for research purposes only.) Every call could be different so you need you be able to treat customers individually and fairly It was required that you have previous customer service practical working experience ideally within a call centre environment Find Swansea or Neath as well as Cardiff jobs on the right.
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Key points: This a great opportunity for a part-time position in our growing Workplace Pensions Operations in Cardiff. We take pride in being there for our customers. We help them deal with whatever life has in store and support them in achieving financial security and that s thanks to the gifted and dedicated people who work with us. For us, 'social responsibility is not just a buzzword. It defines us and runs through everything we do for our customers and as an employer. And working with us, you ll get a competitive reward package and have the flexibility and autonomy to deliver your personal, business and career goals. Job Duties give a range of phone and web-based services to a customer population ranging from sophisticated high net worth individuals to non-advised low tech individuals across the full suite of Workplace Savings products and propositions. Flexing communication styles and content as appropriate.Provide factual information to customers for them to manage and plan for their retirement. This will include discussions with customers on their investment fund options and risk profiles.Identify customer issues that require escalation (including early resolution complaints) and action promptly, recording customer information as appropriate to make sure that the customer experience is maximised and the Workplace Savings brand is enhanced.Record accurate information and produce trend examineof calls, this will involve steady demand analysis and proposals to reduce the volume on non-value calls.Complete Financial Crime protocols to the required standard Skills earlier work experience working in a customer service environment and dealing with complex queries is sought.A good knowledge of query referral & escalation processesWorking knowledge of complaint handling processesAn interest in working in a Financial Services organisation and a long term goal of obtaining qualifications in Financial ServicesAn skillto changecommunication style to the individualDemonstrate time management & organisation skills to successfully manage own workloadGood awareness of the Financial Service Market and our key competitorsProven skillto work under pressure, whilst maintaining quality & regulatory standardsProven skillto confidently make decisions based on opinionof risks and using available information Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 22 days (with potential to rise to 26 days) holiday, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us. We have a number of part-time roles available ideally within our mainhours of 10am - 3pm, 4pm -7pm Monday- Friday and Saturday mornings 9 ..........
Key points: We are looking for individuals who are passionate as we are about delivering an excellent level of Customer Service.
- Manage customer contact, across a range of customer processes, ensuring the majority of requests are dealt with on a one-stop basis and referrals are managed and resolved to secure a comprehensive and efficient service where the customer is treated fairly and that a positive relationship is built with them so that they continue to stay with us.
-Pro-actively manage relationships with Customers, IFA s and internal departments, especially around key events in Customer Applications Support and Customer Service, through professional communication promotional activity and resolving service issues where possible at first point of contact.
-Continually improve customer processes by seeking steady response and raise issues and areas of concern so that tangible improvements can be recommended. Support the implementation of subsequent changes, to make sure that operational efficiencies and improvements in service are delivered and measured.
-Support opportunities to keep business, by understanding fully what a customer is asking for and providing a tailored response or passing a lead through to the appropriate sales channel via the agreed process.
-Undertake complaint handling following defined processes to their conclusion or recognise the appropriate point at which to hand over to others.
-Maintain a good knowledge and understanding of legislative and regulatory requirements, e.g. breach knowledge and adherence to L&G Company Policy and Procedures, including following L&G TCF policy, to minimise risk to L&G and its customers.
-Actively work on own development to make sure you are consistently demonstrating company values and capabilities resulting in improved skills and knowledge in products and processes, which will benefit the quality of service provided to customers.
-to highlight customer needs and providing sales through service.
- Talking confidently about products and services that Legal and General offer at every opportunity.
- earlier Customer Services experience - Good Communication skills - Computer literate - skillto be working within a fast paced changing environment - skillto work to targets £15500 - £18000/annum Standard L&G Benefits ..........
Key points: We are seeking to employ and looking for individuals who are passionate as we are about delivering an excellent level of Customer Service. At Legal & General Insurance we look after our customers throughout life, death and everything in between so that you know that everything that s important to you is protected. With over 180 years experience in providing Insurance policies, our customers trust us to be there and to do the right thing Job Duties Manage customer contact, across a range of customer processes, ensuring the majority of requests are dealt with on a one-stop basis and referrals are managed and resolved to secure a comprehensive and efficient service where the customer is treated fairly and that a positive relationship is built with them so that they continue to stay with us. Pro-actively manage relationships with Customers, IFA s and internal departments, especially around key events in Customer Applications Support and Customer Service, through professional communication promotional activity and resolving service issues where possible at first point of contact.Continually improve customer processes by seeking steady response and raise issues and areas of concern so that tangible improvements can be recommended. Support the implementation of subsequent changes, to make sure that operational efficiencies and improvements in service are delivered and measured.Support opportunities to keep business, by understanding fully what a customer is asking for and providing a tailored response or passing a lead through to the appropriate sales channel via the agreed process.Undertake complaint handling following defined processes to their conclusion or recognise the appropriate point at which to hand over to others.Maintain a good knowledge and understanding of legislative and regulatory requirements, e.g. breach knowledge and adherence to L&G Company Policy and Procedures, including following L&G TCF policy, to minimise risk to L&G and its customers.Actively work on own development to make sure you are consistently demonstrating company values and capabilities resulting in improved skills and knowledge in products and processes, which will benefit the quality of service provided to customers.to highlight customer needs and providing sales through service.Talking confidently about products and services that Legal and General offer at every opportunity. Skills earlier Customer Services experienceGood Communication skillsComputer literateAbility to be working within a fast paced changing environmentAbility to work to targets Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 22 days (with potential to rise to 26 days) holiday, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts ..........
Key points: Customer Experience/Sales Advisor The Opportunity The prospective employer located in Cardiff are seeking to employ and looking for a number of Customer Experience Advisers to be working with them to manageinbound calls. The role will be to tell existing customers on the management of their account. Ensuring they are well informed about the options and services available to them and manage any issue to a high standard and give a first time resolution. The Candidate will need to be flexible to work shifts Monday to Sunday between 8.30am and 10.00pm. Important job duties of a Customer Sales Advisor: manageinbound calls from customers Up-sell extra products/services give an outstanding service Resolve customer queries or issues at the first point of contact Update customer details required skills of a Customer Sales Advisor: earlier customer service or call centre experience is sought Excellent phone manner and conversation discuss issues and skillto positively interact PC literacy skillto empathise with customer needs and point of view Problem solving On Offer A competitive starting salary of £16, 016 and the opportunity to earn an average £400 per month in bonus. A great bonus program and sales incentives throughout the year. Full training will be provided to carry out this role and development which includes the opportunity to earn extra nationally recognised qualifications. The company benefits are Cash and gift vouchers Free SKY TV Fortnightly pay Local discounts Free eye care and childcare vouchers Free shuttle bus service from city centre to Cardiff Bay offices
Please send your CV or alternatively call (Apply online only) £16016/annum Bonus incentives incentiveses & free Sky ..........
Key points: Meridian Business Support is actively employing for a number of Customer Service Executives in the Cardiff area. Reporting to the Commercial Manager jobseekers MUST have a strong track record of success within Customer Services and MUST have practical knowledge of working in a Manufacturing environment where an understanding of all the various disciplines are required to make a successful manufacturing business. Positions are permanent and we are seeking to employ and looking for jobseekers with minimum notice periods or immediately available Meridian Business Support is acting on behalf of The prospective employer as a Recruitment Agency. ..........
Key points: The Opportunity Excellent opportunity for a Customer service advisor in Cardiff with a competitive hourly rate on a temporary basis. If you are immediately available get in contact. This job offer Answer and deal with incoming callsGeneral AdministrationLiaise with clients and customersDeal with any enquiries or issues which may arise Skills / Experience A good attitude and willingness to learnExcellent computer skillsImmediate start required How to Apply If you believe that you have the skills and experience for the vacancy - then get in touch. We also offer a referral scheme for any jobseekers whose details are passed to us that we successfully place. If you have any further questions then Contact Harriet Read. Please note, whilst we do our best to contact all jobseekers, due to the high number of applications we receive we cannot promisethis for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities. ..........
Key points: Toucan recruitment are seeking to employ and looking for Customer service advisors to work in a large growing organisation in Cardiff. Role: Your role will be to tell existing customers on an upgrade or customer who are looking to end their subscriptionThe Candidate will make sure they feel like the number one priority and are fully informed about the options and services available to them Operational Hours: Hours of work: Forty hours per week - Likely to be 4 x Ten hour daysBusiness operational hours of work are 8am to 10pm seven days a week the employee will be asked to have a university degree of flexibility within these hours, company try and be as supportive as possible but must be flexible with hours What you can expect in return: In addition to an excellent salary of £16, 016, you can expect to earn an average £400 per month in bonus. (Average earnings per year £20, 000 to £22, 800)As a valued employee, you'll qualify for our great bonus program and sales incentives throughout the yearYou'll also receive free Sky+HD, phone and broadband discounts at restaurants, private health and dental care and a wide range of high street discountsThe Candidate will also receive global leading training and development which includes the opportunity to earn a BSC Degree in Customer Contact Management Please apply if interested and be prepared to come for a face to face interview. ..........
Key points: Customer Service Agent - 12 month fixed term agreement(with view to permanent role)
£16, 000 per year + profit share scheme
As a jobseeker are you a talented and knowledgable Customer Service Advisor who is seeking a new role as part of a fun and close knit team? Have you experience within a similar role, ideally in Financial Services or Insurance? As a jobseeker are you a good problem solver who has a positive attitude coupled with strong written and verbal conversation discuss issues and skillto positively interact
If so, we'd like to hear from you
The team at Cordant People, Cardiff, are currently working with a growing company based near of Cardiff, to recruit a Customer Service Agent. It would be your responsibility to deal with customer enquiries relating to The prospective employers products and services - note, there is no sales involved in this role.
Vacancy responsibilities to include:
Deal with customer enquiries relating to products and services .Respond to large volumes of customer contact by phone, in writing and through our online chat facility, ensuring required service levels are met .Deliver exceptional customer service through all types of customer contact .Demonstrate good attention to detail by dealing with requests accurately and within agreed timescales .Adhere to regulatory requirements of the FCA and other governing bodies .Create a positive customer experience .Research required information using available resources .Educate customers on our products/available services .Manage customer expectations appropriately .Identify customer needs and clarify information to successfully resolve each query .Meet personal qualitative targets .Update customers' records on our in-house databases
skillto work well as part of a co-ordinated group .Strong verbal and written conversation discuss issues and skillto positively interact .Problem analysis and problem solving skills .Excellent organisation and prioritisation abilities .Computer literacy .Strong customer focus coupled with a 'can do' work ethic .Flexibility to meet business requirements .Ability to multi-task, set priorities and manage time successfully
This role would suit a someone who is looking to be working with a enterprising team within a growing business.
upload your CV as a Microsoft Word document to be immediately considered for interview.
Cordant People ltd is an equal opportunities employer.
Cordant is acting as an Employment Business in relation to this vacancy £16000 - £17000/annum ..........
Key points: a motivating and challenging job opportunity as arisen within an arts-charity located in Cardiff Bay looking to recruit a number of customer service assistants on a part-time basis. The Candidate ll be joining an organisation with a real enthusiasm for making a difference within their community and this is a great opportunity for someone with a like-minded mentality.Please Note: This is a part-time role with an hourly rate of £7.50.Various shifts and hours of work are available.Successful jobseekers will be expected to fulfill the following duties and responsibilities, Ensuring a welcoming and friendly environment for all visitors. Building relationships with customers on a personal level to make sure they get the maximum out of their engagement and customer experience. Providing a positive experience across a number of engagement areas including ticket desk, phone and front of house. Actively promote shows and activities taking place on-site. Resolve customer enquiries or complaints in a timely manner and where possible at the first point of contact. Responding to Social Media and online enquiries. Promote other business areas in all engagements with customers.Successful jobseekers will need to have the following skills and/or experience to be considered for the vacancy. Excellent people skills both in person and over the phone. Proficient with the use of computers.If you feel this role is suitable for you then apply using the link below.Reed Specialist Recruitment Limited is an employment organisationand employment business ..........
Key points: If you have retail or customer service experience then you are just the person we are seeking to employ and looking for in our extremely busy Cardiff location Perfect opportunity for Students and Graduates to cash up and gain valuable skills in Sales and Customer service either part time or full time.We take pride in our ongoing development and if you feel that this really is the career for you then we would love for you to be a part of our continued successPut your hard earned skills to great use in these Charity fundraiser openings and earn £7.50 - £10 per hour for making a positive difference to peoples lives As a jobseeker are you: Friendly, outgoing and a great conversationalist, who s happy to talk to anybody and everybody? If you answered yes, then you are exactly the type of person we would love to be working with our family of amazing fundraisersBenefits of being a charity fundraiser with HOME Fundraising:- Immediate Start- Weekly pay - £7.50-£10 hour flat rate + WEEKLY UNCAPPED BONUSES- Full training and a talented and knowledgable team member with you at your first doors to get you going- No 9am starts - Monday-Friday 3.30pm - 9pm- Full or part time opportunities:Full time ..........
Key points: Brook Street are proud to be working with an industry leading employer who are experts in their field.No SalesNo weekends & eveningsGreat companyAs part of their growth plans, they are seeking to employ and looking for a proven Customer Service Executive to be working with their growing team. Based in a small team within a large department, the successful applicant will be responsible for ensuring customers are dealt with in a professional, cohesive and impressive manner.The overall responsibility lies with the Customer Service Executive to investigate the reasons for customer contact, plan the steps to resolve their issues and then liaise with other internal departments to resolve their issue. The successful applicant will also then be responsible for picking up on trends with products, to make sure that future issues are mitigated.We are seeking to employ and looking for somebody who is pro-active, upbeat, able to solve problems and takes pride in their work. This role can present issues, can be demanding and wouldn't suit somebody who doesn't like to resolve problems for customers.A background in customer service is important as is the desire to deliver excellence with every call. ..........
Key points: The Opportunity Excellent opportunity has opened up for a customer service administrator to be working with a manufacturing company located in Cardiff on a six month temporary position. For the right jobseeker for this new vacancy there is also the opportunity to make this position go permanent. If you are immediately available, have earlier customer service and administration experience apply today as the employer is looking to interview ASAP. Answer all incoming calls from customers and manageall enquiriesData entry and order dealing with on the systemsGeneral office administrationWorking within a team environment Skills / Experience earlier administration work or knowledgeExcellent customer service skillsImmediate start required How to Apply If you believe that you have the skills and experience for the vacancy - then get in touch. We also offer a referral scheme for any jobseekers whose details are passed to us that we successfully place. If you have any further questions then Contact Harriet Read. Please note, whilst we do our best to contact all jobseekers, due to the high number of applications we receive we cannot promisethis for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities. ..........