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Typical Job ad below for Cardiff or nearby locations (shown as example for job requirements and responsibilities):

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Example vacancy only:
Inbound Customer Service Agent

Customer Service Agents- Cardiff Starting employment date -03/01/2012 - £13,428-£14,000 p/a The prospective employer was seeking customer service agents to join their team at the beginning of 2012 the employee will be working for a well known household name within their busy call centre in Cardiff The job will involve answering inbound calls from existing customer dealing with general customer and client enquiries.
Customer complaint handling and problem solving are key competencies for this job.
Please note this job for Inbound Customer Service Agent was advertised some time ago and is now withdrawn.
1. It was required that you have the ability to listen and can think on your feet when speaking to customers.
2. Also due to the nature of the employer you must have:
No Bad debt including CCJs No Dismissals or formal warnings within the last 5 years Full 5+ year checkable reference This was a permanent job working on a shift rota from 8am-10pm across 5 days out of 7. Many opportunities within the organisation. To find out more apply today .
(N.B. Inbound Customer Service Agent is shown for research purposes only.)
Every call could be different so you need you be able to treat customers individually and fairly It was required that you have previous customer service practical working experience ideally within a call centre environment
Find Swansea or Neath as well as Cardiff jobs on the right.

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Wales jobs


As well as jobs in Cardiff find on Amber Jobs a range of vacancies such as jobs in Llanelli, jobs in Carmarthen and Shop Jobs in Neath. Also Warehouse vacancies in Talbot.

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Updated: 24/03/17


08/03 * - Customer Service Officer    Location: Cardiff Jobs

Key points: Job Role: Customer Service Officer Location: Cardiff Salary: £13, 800 rising to £15, 250 pro rata. hours (working): Saturday & Sunday (9-4 and 10-4) plus 2/3 evenings per week (4-9 or 6-9) working 20/21 hours (working) per week. SUCCESSFUL CANDIDATES WILL BE called for TO agree A DBS AND CREDIT CHECK If you have passion, values and excellent customer service and you would like to be at the heart of an exciting future, we want to hear from you today. Our Client is a national law practice of around 1, 000 employees. They pride themselves on being an equal opportunities employer and is committed to, and realises the benefits of, having a diverse workforce. With the Investors in People accreditation, they ensure they encourage their employees to progress and develop. Purpose: Our Client is seeking to employ a number of customer focused individuals to join their expanding Legal Services Contact Team to be based in our Cardiff office. As an Advisor it all starts with you and this will involve you building relationships with customers by demonstrating that you understand customer's individual needs and providing services to help meet those needs. This is an exciting chance for an individual looking to gain legal industry experience. The team's role is to be the first point of contact for our new customers to establish their needs in relation to their claim or query and tell them of legal processes. Duties/Vacancy responsibilities: Your initial responsibilities will include administration relating to new customer files. This will include preparing the case for the initial part of the relevant legal process in readiness to be passed to a case handler. the employee will quickly progress to making and taking calls with new customers. The role will then progress to extra responsibilities including: providing great customer service by contacting new customers as soon as possible and gathering information called for to calculatetheir claim and assisting with their immediate needs. The role extends to a number of legal disciplines including civil litigation, personal injury and legal helpline. Skills/Competencies called for: The successful candidate will have exemplary conversational and communication and people skills, be diplomatic and empathetic. We are seeking to employ enthusiastic, self-motivated and flexible individuals with a positive approach to customer service. the employee will also be organised and able to prioritise; be able to work to targets and cope well under reasonable pressure. An excellent telephone manner is called for. the employee will need to have good spelling and good grammar and be able to take down accurate information as this is paramount to the role. Ideally you should be IT literate, nonetheless, your journey will begin with full legal and system training delivered by our team of experienced staff. Why Join us? In return for your commitment to us, your salary will increase to £1 ..........

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03/03 * - Customer Service Advisor    Location: Cardiff Wales Jobs

Key points: Customer Service and Call Centre Vacancies - Cardiff - Full Time - Competitive Salary
* As a candidate, are you on the lookout for a new challenge within a busy, fun and exciting work environment?
* Have you experience in Customer Service, Retail, Sales, Hospitality, Admin or A Contact Centre? We are seeking to employ upbeat, confident and resilient individuals, who are looking to establish their career within the employer's lively contact centre based in Cardiff This role is going to a telephone based Customer Advisor, answering inbound calls from existing customers from a well known, market leading brand, if you are tired from working for a script and having call time targets, then this role is going to be for you, we are seeking to employ people with a genuine passion for customer service, and helping customers find the bets product to suit their needs. What we can offer you?
* 28 days holiday per year
* £14/15000 per year + uncapped bonus
* Performance Related Incentives
* Access to company pension scheme
* Childcare voucher scheme
* Access to free financial advice and discounted legal advice
* Range of product discounts
* Discounted on-site canteen
* On-going coaching and genuine opportunities to develop your career through our management university programmes
* Rotational shift pattern, 40 hours (working) per week ..........

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08/03 * - Customer Service Advisor    Location: Cardiff Jobs

Key points: Job Role: Customer Service Advisor Location: Cardiff Salary: £13, 800 rising to £15, 250 hours (working): Weekdays (35 hours (working)) 4 week rolling rota week 1 8-4 week 2 9-5 week 3 10-6 week 4 1-9 SUCCESSFUL CANDIDATES WILL BE called for TO agree A DBS AND CREDIT CHECK If you have passion, values and excellent customer service and you would like to be at the heart of an exciting future, we want to hear from you today. Our Client is a national law practice of around 1, 000 employees. They pride themselves on being an equal opportunities employer and is committed to, and realises the benefits of, having a diverse workforce. With the Investors in People accreditation, they ensure they encourage their employees to progress and develop. Purpose: Our Client is seeking to employ a number of customer focused individuals to join their expanding Legal Services Contact Team to be based in our Cardiff office. As an Advisor it all starts with you and this will involve you building relationships with customers by demonstrating that you understand customer's individual needs and providing services to help meet those needs. This is an exciting chance for an individual looking to gain legal industry experience. The team's role is to be the first point of contact for our new customers to establish their needs in relation to their claim or query and tell them of legal processes. Duties/Vacancy responsibilities: Your initial responsibilities will include administration relating to new customer files. This will include preparing the case for the initial part of the relevant legal process in readiness to be passed to a case handler. the employee will quickly progress to making and taking calls with new customers. The role will then progress to extra responsibilities including: providing great customer service by contacting new customers as soon as possible and gathering information called for to calculatetheir claim and assisting with their immediate needs. The role extends to a number of legal disciplines including civil litigation, personal injury and legal helpline. Skills/Competencies called for: The successful candidate will have exemplary conversational and communication and people skills, be diplomatic and empathetic. We are seeking to employ enthusiastic, self-motivated and flexible individuals with a positive approach to customer service. the employee will also be organised and able to prioritise; be able to work to targets and cope well under reasonable pressure. An excellent telephone manner is called for. the employee will need to have good spelling and good grammar and be able to take down accurate information as this is paramount to the role. Ideally you should be IT literate, nonetheless, your journey will begin with full legal and system training delivered by our team of experienced staff. the employee will work a 35-hour week between Monday and Friday (1 x week of afternoons in 4) - 4 week rolling rota. We ..........

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28/02 * - French Speaking Customer Service Coordinator    Location: Cardiff Jobs

Key points: This is a sensational opportunity for someone who is keen to keepusing Dual languages As a bilingual Customer Support Coordinator you’ll be a major part of the contact team for our customers. They are a well-known organisation and their customers are at the heart of what they do Using your exceptional communication, organisation and administration skills you’ll build strong rapport with our clients both in the UK and internationally. Our customer services team is an established, friendly and helpful team that will support you through your training to allow you to answer varied queries, respond to technical questions and resolve complaints. This is a company you can grow with and have a great deal of opportunities for the future development of your career they are a fun bunch of people. About you: The Candidate speak and write fluent French and English and whilst experience in a similar role will be advantageous, You’re a people person, a qualified communicator who thrives on variety and you’ll have a real passion for exceptional customer service We are also keen to speak to graduates who are looking at entry level roles who have a flair for languages What we can offer you: Permanent agreementof employment Excellent remuneration package commensurate with experience hours (working) of work Weekdays Generous contributory pension scheme Employee help programme Childcare voucher scheme Generous staff purchase scheme If you are a client-focused, independent individual with the experience listed above and ready to take the next exciting step in your career, apply below ..........

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24/03 - Homebase jobs in Cardiff

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23/02 * - Customer Service Representative    Location: Cardiff Jobs

Key points: As a candidate, are you seeking to employ your next step in your Career? This job offer Based in Cardiff the employer provides a single source solution route for print, packaging, stationery and other non-core consumables to many of the UK rsquo;s established companies. Their clients include many of the top high street names. Since their formation in 2005 they have grown year on year and are looking to repeat this growth over the next few years but in order to achieve this growth they are looking to increase their Customer Service team. The Candidate • Strong customer service skills • The skillto work within a team environment and on own initiative • Strong IT skills (Excel & Word skills called for). Duties will include • Order dealing with, both over the phone & inbound emails, • direct contact with customers regarding all aspects of Customer Service, • liaising with internal colleagues & warehouse, • delivery updates, • Administration & liaising with carriers. The ideal candidate will have at least 2 years’ experience in a fast moving, high call volume environment with a strong team ethic. THOMAS Recruitment is committed to assisting you in your job search with YOUR CAREER at Heart ..........

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Homebase jobs in the area of Cardiff

03/03 * - Customer Service Advisor    Location: Cardiff Jobs

Key points: Interested in an exciting career in Customer services? Looking to earn a generous pay with the skillto earn sensational Bonus incentiveses? Interested in superb benefits and a supportive fun working culture? Do you thrive on having great conversations with customers? The prospective employer, a well known contact centre, has immediate starts available in two sensational Cardiff locations, a shuttle bus is available to their Cardiff bay location. Receiving inbound calls from customers of a multi-platform media company, Your job duties will include being responsible for up-selling and retaining existing customers whilst building rapport and offering extra products/upgrades. Working hours (working) per week is 40 and Applicants should be fully flexible as Shift patterns will fall between 08:00 to 22:00. There is a chance for progression and the opportunity to obtain a degree level qualification through their supportive back office team. Salary starts at £16, 016 rising to £18, 096. If you are interested in joining a energised and dynamic team then apply today call Meridian on (Apply online only) Meridian Business Support is acting on behalf of our Client as a Recruitment organisation ..........

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24/02 * - Customer Service Advisor Legal    Location: Cardiff Jobs

Key points: Job Role: Customer Service Officer Location: Cardiff Salary: £13, 500 rising to £15, 000 hours (working): Weekdays (35 hours (working)) 4 week rolling rota week 1 8-4 week 2 9-5 week 3 10-6 week 4 1-9 SUCCESSFUL CANDIDATES WILL BE called for TO agree A DBS AND CREDIT CHECK If you have passion, values and excellent customer service and you would like to be at the heart of an exciting future, we want to hear from you today. Our Client is a national law practice of around 1, 000 employees. They pride themselves on being an equal opportunities employer and is committed to, and realises the benefits of, having a diverse workforce. With the Investors in People accreditation, they ensure they encourage their employees to progress and develop. Purpose: Our Client is seeking to employ a number of customer focused individuals to join their expanding Legal Services Contact Team to be based in our Cardiff office. As an Advisor it all starts with you and this will involve you building relationships with customers by demonstrating that you understand customer's individual needs and providing services to help meet those needs. This is an exciting chance for an individual looking to gain legal industry experience. The team's role is to be the first point of contact for our new customers to establish their needs in relation to their claim or query and tell them of legal processes. Duties/Vacancy responsibilities: Your initial responsibilities will include administration relating to new customer files. This will include preparing the case for the initial part of the relevant legal process in readiness to be passed to a case handler. the employee will quickly progress to making and taking calls with new customers. The role will then progress to extra responsibilities including: providing great customer service by contacting new customers as soon as possible and gathering information called for to calculatetheir claim and assisting with their immediate needs. The role extends to a number of legal disciplines including civil litigation, personal injury and legal helpline. Skills/Competencies called for: The successful candidate will have exemplary conversational and communication and people skills, be diplomatic and empathetic. We are seeking to employ enthusiastic, self-motivated and flexible individuals with a positive approach to customer service. the employee will also be organised and able to prioritise; be able to work to targets and cope well under reasonable pressure. An excellent telephone manner is called for. the employee will need to have good spelling and good grammar and be able to take down accurate information as this is paramount to the role. Ideally you should be IT literate, nonetheless, your journey will begin with full legal and system training delivered by our team of experienced staff. the employee will work a 35-hour week between Monday and Friday (1 x week of afternoons in 4) - 4 week rolling rota. Wee ..........

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01/03 * - Customer Service Support    Location: Cardiff Jobs

Key points: My client is a leading supplier of consumable goods. Due to their continued growth they are seeking to employ a Customer Support Representative to join the business Role/Vacancy responsibilities: As a member of the customer services team, Your job duties will include being responsible for the following areas:
* Answering inbound calls
* Taking orders
* Delivery queries
* General Customer Service queries
* Calling customers back with respective information
* Working with Account Support / Account Managers on specific queries, if called for.
* Ad-hoc calls to prompt clients to place orders
* Daily checking & clearing of unconfirmed pick lists to ensure despatched orders are invoiced correctly.
* General administration
* Sorting confirming notes when received from warehouse
* Manual confirming of ad-hoc distributions placed, when advised by Customer Service Manager
* Daily receipt & distribution of post
* Meet and greet clients on visits.
* Cover other team member emails during holidays / absences Skills/Qualifications:
* Excellent Customer Service skill
* Exeprienced in Ecxel
* Good telephone manner
* Excellent IT skills
* Excellent organisational skills
* skillto prioritise own work load
* A good team player ..........

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28/02 * - Customer Service Advisor    Location: Cardiff Wales Jobs

Key points: seeking to employ a new career? Have you a great telephone manner? Enjoy talking to people? Have a flair for getting a great conversations going? Driven to achieve results? Have you customer service, hospitality, call centre or retail experience? Due to significant business growth our client is hiring customer experience experts to join their highly successful and aspiring customer service sales dept and sales team. The prospective employer is seeking to employ passionate customer service advisors to answer inbound calls from existing customers on behalf of a major telecommunications business.This 'One of a Kind' call centre is situated in Cardiff and is a bustling and lively environment which handles thousands of calls a day. The right person needs to be flexible with their working hours (working), including late nights and weekends. This is a permanent position, working on a 40 hour contract. Salary: £15, 000 ..........

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26/02 * - Customer Service Advisor andndash; Career Progression ...    Location: Cardiff Jobs

Key points: An award-winning results driven expert recruitment organisationbased in Cardiff with extensive sector knowledge and an 11 year track record of success are seeking two exceptional Customer Services Advisor to start in April 2017. For the first 10 weeks, the employee will agree in the in-house recruitment academy and support the Consultants. This is a sensational launch pad to start your recruitment career, to progress to become a Recruitment Consultant and eventually run your own desk. Continued support and training will be provided to ensure your ongoing development and progression up the organisational ladder. Subject to hitting targets the employee will also receive many benefits such as – free parking, early finishes on Mondays and Fridays, a car allowance of £200 per month, pension booster (earn another £2, 000 towards your pension), a 50% commission band, earn half of the revenue you produce and quarterly hotel breaks for 2 people. As the Customer Services Advisor your duties will include: - Completing a 10 week in-house recruitment training academy. - Supporting the team of experienced Recruitment Consultants. - Digital marketing of highly desirable vacancies. - Undertaking candidate screening interviews. - Research projects to highlight suitable candidate with specialist skills.   To be a successful Customer Service Advisor the employee will have the following skills and experience: - Commercial awareness. - Information gathering and problem-solving skills. - Internet navigation and social networking ability. - Sales ability. - Strong written and communication skills. - Ideally business-to-business sales experience. In return, the Customer Services Advisor will receive a beginning salary of £17, 000 per year, with the potential to earn £25, 000 in year 1 and £35, 000 in year 2 (Uncapped). To apply click apply and send your CV. We will then send you an application form which the employee will need to complete.  The first stage of the application process is to make an application online. Candidate Source Ltd is an Advertising organisationworking on behalf of an Employment Agency. By applying for this job vacancy offer you are giving us permission to pass your CV and covering letter to a third party in relation to this specific vacancy. A full copy of our privacy policy can be viewed on our website ..........

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06/03 * - Customer Service Advisor    Location: Cardiff Jobs

Key points: We are currently employing customer service roles, working in a call centre environment based in Cardiff. The role is a full time, permanent role, working 40 hours (working) a week. the employee will be expected to be flexible for shifts between 8am and 10pm. Your role will be advising customers on a range of matters, nonetheless the employee will need to ensure that the customer is number one priority and are fully informed about the options and services offered. nb a criminal background and credit check will be carried out as part of your application process. To apply Contact us on (Apply online only) or send your CV now ..........

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16/03 * - Customer Service Administrator/Technical Support    Location: Ammanford Carmarthenshire Jobs

Key points: JOB DESCRIPTION / JOB ROLE Customer Service Administrator / Technical Support Job Role: To be an important and integral part of the sales dept and sales team liaising in an appropriate manner with personnel in other departments. To co-operate with personnel on the Sales department and other departments to ensure that Altron customers’ needs are met. To ensure that all customer and management requests are dealt with and to report any difficulties in workload to your line manager or superior if called for. Job Objective To give a point of contact for customers and to keepa high level of customer service at all times. To plan within a time frame, communicate & co-ordinate with relevant departments, prioritize tasks, meet customer needs, to carry out above successfully, efficiently and accurately. Duties to include: Customer Service: • As called for, take general sales calls for the home market and prepare sales quotation when necessary. • To give any information as appropriate to the customer or if further technical input is sought, to pass to the appropriate personnel. Accuracy and efficiency is a must. Highlight possible growth and development of the role where appropriate. • To administer and checkall necessary documentation, steadyly updating in house system, to aid the smooth running of each sales order, to communicate successfully with all internal departments involved. Additional: • To agree any other reasonable tasks as deemed necessary by your line manager, these may include but are not limited to the following:- o Updating customer databases o Creating and providing customer databases for Management use. o Research for information as called for. o calculateexceptional orders. o To cover when necessary, for absent staff due to sickness / holiday. Qualities and Experience: The successful candidate will possess excellent customer service, communication and administration skills. earlier work experience of working in a customer service role within an industrial environment through either a job placement or full time work is preferable. An aptitude to understand and relay technical information is sought. HND / Degree Qualified in Mechanical Engineering or related may be helpful but not called for earlier candidates need not apply ..........

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Homebase vacancies in Cardiff: Jobs above: 1-12 | Next of 19 Jobs found

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