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Office Manager Jobs in Wales


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Updated: 17/01/17

15/12 - Children's Home Team Leader Job in Ebbw Vale. (RefRD) ...    Location: Ebbw Vale Monmouthshire Blaenau Gwent Wales ... Jobs

Key points: The prospective employer is a looking for a talented and knowledgable team leader to be working with their team within a children s residential home. They are seeking to employ and looking for someone to fit in with a 24hour shift pattern evenings, weekends, nights, bank holidays and away trips with residence. For this position you will have: A minimum of 2 years experience as a team leader or senior who has been acting up as a team leaderHold a QCF Level 3 Health and Social Care (children and Young people) The right person for this role will have experience with: Performance managementReport writingBudgetingIT literate (Office, Excel, Word etc..)exemplary conversational and conversation discuss issues and skillto positively interactConflict management ..........

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11/12 - Front of House Team Leader/Waiter/Waitress Cardiff ...    Location: Cardiff Glamorgan Wales Jobs

Key points: Salary TBC + benefits + free food on your shift Satisfying customers appetites is our speciality. But as one of our front-of-house team, you ll need to satisfy their curiosity too. There ll be lots of questions to answer and lots of orders to juggle. So you ll have the chance to develop the type of communication skills that will be useful wherever you go in life. Stick with us and we ll give you a clear path up the YO Sushi ladder complemented by a tasty salary and benefits package. What s more, you ll get to work in a hospitality environment that s unlike anywhere you ve worked (unless you ve worked at YO Sushi before). Interested? Then here s what we d like you to do: Make our customers feel like it s their birthday, even if it isn t To get stuck in and help keep everything ridiculously spotless and organised To help your team mates - they ll return the favour Explain the menu (incredibly, some people still don t know what Takoyaki is) Maybe make a recommendation if they re stuck Be the type of happy, patient and informed person you d want to be served by if you were ravenous Whilst we can teach you a lot, we d still like you to bring a few skills to the table, namely: Proven earlier work experience within a similar environment. A flair for sales The skillto get on well with people from all walks of life The skills to give the customer what they need (which is more than just a pair of chopsticks) A cool head when the going gets tough Still with us? Great. Then get in touch and we ll get things moving as quickly as one of our lunchtime shifts. The Candidate must be qualified to work in the UK. ..........

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Customer Service Team Leader

Location: Newport Wales Jobs

Key points: One of the UK #146;s leading online businesses is seeking an experienced Customer Service Team Leader to ensure the company satisfies its customers’ needs and supervise the customer service team. Based in Newport, South Wales, the successful candidate will earn a salary of £20, 000 - £23, 000 pa, dependent on experience. This is an exciting chance for an experienced Customer Service Team Leader to excel at a nationally recognised brand. Working closely with the Customer Service Manager to deliver the Customer Service department’s goals, the successful candidate will be expected to anticipate needs and requirements of customers, insurance partners and colleagues. The Candidate must be able to build long-term relationships with all stakeholders and consistently exceed their expectations. Your core responsibilities will include: • Ensure team members are kept up-to-date with market and departmental changes and developments. • Maintain appropriate systems for measuring necessary aspects of the department and relevant management information. • Provide Management Information as requested. • Analyse customer service activity and make recommendations to increase efficiency. • Supervise the complaints function within the organisation. • Recruit and train staff for the department. • Identify training needs in the department. • Keep ahead of developments in customer service and complaint handling by researching the internet/reading appropriate written material. • Any other tasks as requested by the senior management team. • Ensure the business, website and members of staff carry out activities in line with FSA requirements. The successful candidate will possess an underpinning knowledge of the insurance sector, be self-driven and results orientated with a positive outlook and a clear focus on quality and business profit. A natural forward planner, the employee will be able to critically assess your own performance while being dependable, tolerant, and find outd. In addition, the employee will be an empathic communicator, and able to organise your time and workload successfully. Key skills and experience: • Excellent verbal and written communication skills • Adept in use of MS Office 2000 or later, particularly Outlook, Excel and Word • Demonstrated understanding of basic business finance. • Ability create and analyse in-depth insurer and customer service reports • Experience in report writing and Management Information analysis • Complaint handling experience • Good understanding of change control and work-flow systems. • Experience of man management in the insurance sector • Able to lead team successfully both through coaching and training, and delivering by example. To apply, include a covering letter with your CV that highlights your experience and details concisely why you are suitable for this role. The first st ..........

05/01 * - Team Leader Customer Services    Location: South Wales Jobs

Key points: Team Leader Customer Services Help Desk Global manufacturer Team Leader for its Customer Services Product Help Desk who will ensure the adherence of professionalism and expansion of all activities done at the European Help Desk by guiding and leading the assigned team (10) to deliver great customer service and to meet Service Level Agreements and manage incident restoration. £32, -35, 000 Experience of working in a Help Desk or Technical Support role environment would be ideal. Experience in a similar Product Help Desk role is called for, this is a senior role Support Customer Service policies, guidelines and procedures and monitors it’s successful implementation for the Help Desk Project owner for the improvement of helpdesk ticketing system Window person for set up and management of any 3rd party helpdesk contractors Customer Services Help Desk Leader will plan and carry out customer surveys Act as CS escalation instance and ensures successful settlement of any claims and issues arising Lead the team to ensure high Customer satisfaction and NPS scores to deliver optimum customer focus Ensures high KPI attainment for the Help Desk Set up and lead helpdesk to deliver managed service solutions Lead helpdesk to become an successful monitoring centre Escalation point for customer queries, buffer between customer/operator and management Supporting staff with their tasks if called for Chairing weekly team meetings & preparing weekly and monthly reports Setting & reviewing Personal Development Plan objectives, performance reviews and training plans to upskill helpdesk technical support levels Supporting CS Manager with Business Plan objective setting & budgetary control Supporting CS Manager with resource allocation/requirements & training requirements Dealing with any HR related issues Knowledge, Skills & Experience called for: Customer Services Help Desk Leader • Relevant experience within the Customer Services field would be desired, as well as knowledge and experience of working with modern helpdesk ticketing systems • Proven people management skills and team development • Proprietary office software (MS Project, Excel, Word, PowerPoint, etc.) • High degree of flexibility relating to working hours (working) • Should be practically minded and demonstrate excellent problem solving & decision making skills • Experience with report writing, strong successful presentation skills • Self – motivated • Must be able to work to tight deadlines, have a positive attitude and demonstrate exemplary conversational and excellent communication and leadership skills Experience gained in a Help Desk environment would be ideal Travel to work from Newport, Bridgend, Cardiff, Caerphilly, Blackwood, Cwmbran, Pontypridd ..........

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17/01 - Office Manager jobs in Wales

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02/12 * - Production Team Leader    Location: Wales Jobs

Key points: Production Team Leader £19, 000 - £23, 000 South Wales An opportunity has arisen within one of Europe's most prestigious manufacturing sites for a career hungry and driven Production Team Leader who is seeking a chance to advance their career within a market leader. This business is renowned for its progressive and dynamic culture - one in which embraces Continuous Improvement and prides itself on engagement across all levels. They are therefore seeking career minded professional who are keen to really advance their career and take on more ownership and autonomy- they can give all the tools necessary but require from you energy, drive, enthusiasm and a track record of results. Reporting into the Production Shift Manager Your job duties will include being responsible for managing a team of 40 through a number of Key Operatives and ensuring the delivery of the daily Production schedule. With full autonomy of a number of lines, Your job duties will include being responsible for the training and development of your team to ensure there is a genuine successor to take on your role when you progress through the business. To be considered for this role the employee will have a proven track record of success within the Food Manufacturing environment as a Production Team Leader / Production Supervisor / Area Manager / Section Leader. We are only seeking the cream of the crop and someone who has the skillto progress through the business - for the right candidate the opportunities are plentiful. If you feel you meet these criteria then Contact Charlie Hempsall at The Sterling Choice on (Apply online only) or make an application today The Sterling Choice is a expert Food and FMCG recruitment organisation employing across disciplines such as Production, Operations, Supply Chain, Quality, Technical, NPD, Engineering and Human Resources. Superior Wisdom Derived from Experience ..........

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Office Manager jobs in the area of Wales

03/01 * - Team Leader    Location: Wales Jobs

Key points: About the Role We are seeking a highly experienced and credible Team Manager for our client's large and growing Contact Centre operation based in South Wales. We require Contact Centre Team Managers who have the experience and presence to lead from the front, providing global class service to their customers. This dynamic role will have up to 12-15 direct reports and offers the successful candidate the opportunity to manage, train and coach their team, as well as influence processes within the wider organisation to ensure the business give an excellent customer experience. Key Vacancy responsibilities: - Team Management of a team of 12- 15 Contact Centre associates - Drive and motivate and inspire the team to deliver exceptional customer service operational performance - Carry out steady performance reviews and 121s. - Engage, train, support and develop a team to enhance business, customer and individual performance. - Develop and implement continuous improvements to optimise operational performance. - Manage escalated cases and stake holder sensitive cases through to completion, ensuring you demonstrate professional, efficient and polite interaction with the customer and when providing response to the business at all levels. We try to respond to all applications within a week, depending on the constraints of, and response to, the role. nonetheless, if you feel you've been waiting too long, do get in touch and we'll always do our best to give you response on your application. Cactus Search is a specialist UK expert Call and Contact Centre recruitment business covering all Management disciplines including Sales, Telesales, Collections, Customer Service, Forecasting and Planning, Workforce Management, Process Improvement, Contact Centre Change, Project Management and Business Development. If you are seeking a career move and would like privatediscussions around industry opportunities do get in touch with one of our expert team ..........

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03/01 * - Regional Nurse Team Leader Wales    Location: Wales Jobs

Key points: Regional Nurse Team Leader – Wales The role: This is permanent, full time, vacancy. Reporting to the Regional Manager and Group Clinical Director the Regional Nurse Team Leader is responsible for ensuring high quality clinical care is delivered across their region. They manage and give clinical support or advice to all of the community nurses within their designated area, whilst developing structure and strategy to best deliver results. Key responsibilities: - To ensure high standards and excellence in clinical practice within their region - To train, support or advice community nurses for specific packages of care, or when called for - To undertake, or to give support with, complex discharges for new packages of care within the region - To give practical support to the branches within the region when called for - To interview, supervise, appraise, revalidate and coordinate nurses within the Region - to highlight any specific training requirements for Community Nurses within the Region - To ensure all assessments of the competencies of the staff working in the packages are carried out in accordance with company policies and procedures - Assist/undertake investigations for incidents or complaints - To ensure all branches within region correctly report and action incidents or complaints - To contribute to the identification of service gaps and development areas to grow services and business' About us: Pulse Community Healthcare was launched to deliver highly complex person-centred care packages to allow individuals to live within their own homes and communities for as long and as independently as possible. Our local presence means we understand local communities and this has been hugely helpful for our clients. The Candidate can be confident too that our quality assurance and clinical governance procedures are robust and not only meet, but exceed UK legal requirements. About you: the employee will be a Registered General Nurse (Valid NMC PIN called for) with good experience within an ITU or HDU environment. Experience working in a senior role within a community setting is ideal A car driver and owner is called for due to this role being predominantly community based ..........

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Service Team Leader

Location: Cardiff Wales Jobs

Key points: RESPONSIBILITIES Sales through Service Team Leader is responsible for the day-to-day management of your team which will include achievement of service level and call quality targets. The candidate will need to be experienced as a Team Leader within a Call Centre environment. the employee will have exceptional experience in delivering sales through customer service and the employee will have a proven track record delivering sales targets. As an successful leader the employee will continually improve the performance of your team and yourself. the employee will be an accomplished coach with ability to motivate and inspire others. · Ability to generate excitement amongst others to drive high quality customer service as well as growth and retention with energy and passion. · The ability to manage multiple and complex relationships both internally and externally as and when required. · Support managers/colleagues to deliver, implement & achieve organisational targets & objectives · Develop a performance-oriented culture. Create successful team-working through encouraging a culture of honesty and accountability. · Plan and tailor all communication to the team including team briefings and meetings to ensure maximum benefits and transparent consistency. · Deal with all issues in an open & honest manner. Consistently produce work of a high calibre ensuring promises are kept to both internal & external customers- in line with 3 Brand Values · Demonstrate a drive to stretch themselves, find and learn from a variety of development opportunities. · Encourage and support others to fulfil their potential and build team cohesion and capability to achieve 3 growth and quality targets. · Anticipate problems within the team and develop solutions based on logical reasoning, past precedents & best practice to solve and prevent re-occurrence · Demonstrate appropriate service behaviours when dealing with internal & external customers · Influence others to follow personal example as an example for the organisation. · The ability to cut through complex and ambiguous issues to make successful decisions · Produce Action, Development and Performance Improvement plans for individuals as appropriate · Prioritise successfully, keeping ordered, accurate and comprehensive paper-based and electronic records. · Understand and utilise the Human Resources procedures e.g. Absence, performance, disciplinary etc. · Timely reporting of any significant business risks or identified fraudulent activity · Management of service level affecting events in line with budget KPIs · Delivery of excellent customer service combined with quantitative and qualitative sales and retention levels. PERSONAL SKILLS/EXPERIENCE REQUIRED · previous work experience in a sales environment required · previous work experi ..........


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