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Updated: 26/07/16


Customer Service Team Leader

Location: Newport Wales Jobs

Key points: One of the UK #146;s leading online businesses is seeking an experienced Customer Service Team Leader to ensure the company satisfies its customers’ needs and supervise the customer service team. Based in Newport, South Wales, the successful candidate will earn a salary of £20, 000 - £23, 000 pa, dependent on experience. This is an exciting chance for an experienced Customer Service Team Leader to excel at a nationally recognised brand. Working closely with the Customer Service Manager to deliver the Customer Service department’s goals, the successful candidate will be expected to anticipate needs and requirements of customers, insurance partners and colleagues. The Candidate must be able to build long-term relationships with all stakeholders and consistently exceed their expectations. Your core responsibilities will include: • Ensure team members are kept up-to-date with market and departmental changes and developments. • Maintain appropriate systems for measuring necessary aspects of the department and relevant management information. • Provide Management Information as requested. • Analyse customer service activity and make recommendations to increase efficiency. • Supervise the complaints function within the organisation. • Recruit and train staff for the department. • Identify training needs in the department. • Keep ahead of developments in customer service and complaint handling by researching the internet/reading appropriate written material. • Any other tasks as requested by the senior management team. • Ensure the business, website and members of staff carry out activities in line with FSA requirements. The successful candidate will possess an underpinning knowledge of the insurance sector, be self-driven and results orientated with a positive outlook and a clear focus on quality and business profit. A natural forward planner, the employee will be able to critically assess your own performance while being dependable, tolerant, and find outd. In addition, the employee will be an empathic communicator, and able to organise your time and workload successfully. Key skills and experience: • Excellent verbal and written communication skills • Adept in use of MS Office 2000 or later, particularly Outlook, Excel and Word • Demonstrated understanding of basic business finance. • Ability create and analyse in-depth insurer and customer service reports • Experience in report writing and Management Information analysis • Complaint handling experience • Good understanding of change control and work-flow systems. • Experience of man management in the insurance sector • Able to lead team successfully both through coaching and training, and delivering by example. To apply, include a covering letter with your CV that highlights your experience and details concisely why you are suitable for this role. The first st ..........

Full Details.... Customer Service Team Leader

22/07 - Customer Support Team Shift Leader    Location: Wales Jobs

Key points: Company overview:

Our Connect News and Media division Smiths News is the UK's largest news wholesaling business with 55% market share, distributing newspapers and magazines on behalf of all major national publishers and a large number of regional publishers. The business serves 30k customers across England and Wales, supplying large multiple retailers and independent newsagents. Dawson Media Direct supplies newspapers, magazines and inflight entertainment technology and content to over 120 airlines in 115 airports globalwide. More recently, we have invested in two exciting new businesses. Pass My Parcel is a click and collect local delivery service with clients including Amazon and ASOS. Jack's Beans is a vended coffee brand which we market through retail outlets across the UK.

About this role:

Pass My Parcel is an exciting new proposition within the business, which continues to grow and changing. The Shift Leader position is a key position within the team. The Shift Leader is responsible for leading the shift and taking the full responsibility for all actions and tasks being completed to the required standard and with the required time lines within the shift. They will be expected to deputise for the Deputy Manager and attend conference calls and meetings as required.
The team liaise with the client, depots and our retail customers as well as internal facing teams and therefore maintaining and leading the team to deliver high standards at all times is sought.

This role will require the vacancy holder to work shifts, which can start as early as 6am and finish up to 8pm. There will also be a requirement to work some weekends - around one in four Saturdays and some Sundays.

About you:

required skills and experience required:

- Excellent customer service skills
- Excellent planning and personal organisation
- Great inter-personal skills and skillto show empathy with customers
- exemplary conversational and communication and presentation skills
- Excellent Excel skills
- Knowledge of SAP
- skillto review data and findtrends and opportunities
- Problem solver
- successful team player
- Excellent attention to detail
- Creativity and skillto operate in a fastly changing environment
- Strong understanding of the retail environment
- Good understanding of news supply chain
- able to work on your own & flexible £18000.00 - £18500.00 pa + benefits ..........

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20/07 - Team Leader Cross Inn    Location: Pembrokeshire Tenby Wales Jobs

Key points: Community pub offering a great range of food drinks and spirits.We at Brains love having fun and enthusiastic people heading up our front of house Teams. Our Pubs are welcoming and friendly, we love being the hub of our neighbourhoods and need like minded people to be working with us. As a jobseeker are you someone who can guide those working with you to get the job done well whilst sustaining a great atmosphere for staff and customers? Then you would fit right in. Your role is vital to the development of our Pub Teams. So, passion for training new Team Members is a must. We want you to pass your knowledge and enthusiasm onto the next generation of Team Members who come through our doors. Your role would encompass training staff the Brains way, obligationand shift management and supporting the rest of the managers and management personnel in achieving the highest standards of customer service. After all who strives to be just OK ?Of course, you will have to do some of the serious stuff including cash/stock management and daily compliance including food health & safety. Plus helping the Manager to secure the businesses future by supporting continuous increase in financial performance. But you will need to be able to prioritise your workload. Service and our customers are always our main focus.Whether it's career development you're after or coaching on how to achieve your goals. As one of our valuable Team Leaders you'll always have support and advice on hand to get you where you want to be.If this sounds like you then send us across an application we'd love to chat through the vacancys in a bit more detail with you..This job was initially submitted as www.caterer.com/JobSeeking/Team-Leader---Cross-Inn_job65536428 ..........

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24/07 - Team Leader Monachty    Location: Aberaeron Cardiganshire Ceredigion Wales ... Jobs

Key points: The Monachty Hotel in the heart of the beautiful harbour town of Aberaeron offers 7 bedrooms including doubles, a twin and a family room. We offer a warm welcome to weary travellers and locals alike and with a Grills and More menu offering a wide range of tempting dishes, we're sure you'll enjoy a leisurely meal with us.With stunning river and harbour views from our veranda, it's a particular delight to sit out on a warm Summer's evening and watch the lights twinkling and reflecting off the water.We are seeking to employ and looking for a positive and enthusiastic Team Leader to be working with our sensational team.To be successful in this role the employee will be a service ambassador encouraging the team to exceed customer expectations on every occasion. Your winning attitude will be contagious and going the extra mile for all our customers is part of the day job.To help give great service you will have the desire and skillto assist with the recruitment of the right people to be working with the team, coach and develop team members through robust training programmes and continuous communication such as daily briefings, team meetings and one to ones.For the customer the employee will be able to prioritise your workload so that the focus is always service during key times, recommendation of products and ensuring consistent delivery of food and drink products throughout the day.For the manager you will have the desire and skillto help manage cash and stock to make sure that the business delivers a successful financial performance, alongside this you will also have the skill to make sure that all legislative requirements are completed such as Food Safety and Health & Safety.If you are looking to be working with an award winning company that is dedicated to professional and personal development then send us your CV..This job was initially submitted as www.caterer.com/JobSeeking/Team-Leader---Monachty_job64849311 ..........

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26/07 - Office Manager jobs in Wales

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25/07 - Team Leader    Location: Swansea Glamorgan Wales Jobs

Key points: Mamma Mia's is The only restaurant in Swansea to serve pizza by the metre Perfect for sharing'We are seeking to employ and looking for Experienced hands-on Team Leader to be working with us. The ideal Team Leader will have a strong background in Restaurants at manager or Supervisory level. As a Team Leader you'll consistently aim to help get the best from the restaurant, as well as your team. Leading by example, you'll be passionate about customer service and Italian food. Guiding and developing your team to serve the best in food and drinks, you will ensure the seamless running of the restaurant by providing an excellent and highly efficient service to our guests.Key requirements for the Restaurant Team Leader:Work closely with manager to make sure all areas of business are running to the highest most efficient levelsPreferably have experience working in a similar roleMinimum of 2 years in supervisor or team leader is desirableCash managementOpening/closing storeRunning shift, deploying partnersAdhering and upholding health and safety and food safetyBarista trainingMeeting set sales targets for shiftSpoken English language is a must.The Position is working 5 days a week.This is a great opportunity for a confident fast working chef looking to work in one of Swansea's best restaurants.If you feel you have what it takes to be a successful Team Leader with us then apply below..This job was initially submitted as www.caterer.com/JobSeeking/Team-Leader_job66165758 ..........

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Office Manager jobs in the area of Wales

25/07 - QC Team Leader    Location: Cardiff Glamorgan Wales Jobs

Key points: Just Life Sciences are working with a Worldwide business who are going through a large expansion drive due to continued agreementWins..A superb opportunity for a Quality Professional who is looking to make an impact and have a real career move..General Purpose of Role:.To organise the TeamA s activities and to carry out routine and where it proves necessary non-routine AS laboratory procedures in an successful and efficient manner. to make sure all products/materials tested comply with relevant receipt or release requirements. to make sure compliance with relevant Company, local and international Regulatory and Client requirements at all times..Main Vacancy responsibilities:.The job holder has direct people management responsibilities for their team members and ensuring that all KPIs, targets and any other deadlines are met individually and by the team. The job holder is responsible for adhering to Health & Safety, GMP and other regulatory guidelines themselves and by team members. Group ensuring on-time, on-budget and GMP-compliant delivery of completed projects for internal and external clients in accordance with agreed service levels. To lead and drive the team to achieve the required business standards in terms of quality, safety and KPIA s, etc. To professionally and consistently conduct all relevant Team Leader activities, including managing and recording as required performance, absence, timekeeping, holidays, grievance, discipline, training and development, etc. To manage and process all HR and departmental documentation for the team members including attendance sheets, overtime forms, sickness related documents, absence request forms and annual leave and staff appraisals including 1:1s, probationary reviews and PMRs. to make sure the training and development of the Team is fully delivered understood and evidenced in line with both day to day and Company requirements. To organise the TeamA s activities, to do laboratory procedures that fall within the Development AS group and to oversee laboratory work within the team. To review analytical and laboratory data within the department for accuracy, completeness and compliance with documented procedures. To communicate successfully with internal and external customers and participate with them in problem solving activities, as required. Where required to write and review analytical protocols and reports suitable for regulatory submissions. To assist in and host customer and regulatory audits as required. To keepa thorough understanding of international regulatory requirements pertinent to the Team and to make sure that all work within the team complies with these, with departmental procedures and the principles of Good Manufacturing Practice..Specific Qualifications: required.Degree in Chemistry or a related science equivalent (minimum 2:2) Excellent written and verbal conversation discuss issues and skillto positively interact. Excellent planning ..........

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20/07 - Team Leader Phoenix    Location: Carmarthenshire Llanelli Wales ... Jobs

Key points: The Tafarn-y-Phoenix is a great place to spend time with friends and family or for that lunchtime business meeting. With our extensive menu and daily specials board there is something to tempt everyone and you can enjoy it either in our cosy 80-seat dining area with a real log fire or if the sun is shining, in our large beer garden.We have 2 large car parks and plenty of grass for the kids to let off some steam while you try our selection of wines or sample some of our great Brains beers.We are seeking to employ and looking for a positive and enthusiastic Team Leader to be working with our sensational team.To be successful in this role the employee will be a service ambassador encouraging the team to exceed customer expectations on every occasion. Your winning attitude will be contagious and going the extra mile for all our customers is part of the day job.To help give great service you will have the desire and skillto assist with the recruitment of the right people to be working with the team, coach and develop team members through robust training programmes and continuous communication such as daily briefings, team meetings and one to ones.For the customer the employee will be able to prioritise your workload so that the focus is always service during key times, recommendation of products and ensuring consistent delivery of food and drink products throughout the day.For the manager you will have the desire and skillto help manage cash and stock to make sure that the business delivers a successful financial performance, alongside this you will also have the skill to make sure that all legislative requirements are completed such as Food Safety and Health & Safety.If you are looking to be working with an award winning company that is dedicated to professional and personal development then send us your CV.This job was initially submitted as www.caterer.com/JobSeeking/Team-Leader---Phoenix_job63738908 ..........

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20/07 - Team Leader The Ship Inn    Location: Llandysul Cardiganshire Ceredigion Wales ... Jobs

Key points: The Ship Inn is a traditional, seaside inn & dining with stunning views across Cardigan Bay and are currently employing for a Team Leader.We at Brains love having fun and enthusiastic people heading up our front of house Teams. Our Pubs are welcoming and friendly, we love being the hub of our neighbourhoods and need likeminded people to be working with us. As a jobseeker are you someone who can guide those working with you to get the job done well whilst sustaining a great atmosphere for staff and customers? Then you would fit right in.Your role is vital to the development of our Pub Teams. So, passion for training new Team Members is a must. We want you to pass your knowledge and enthusiasm onto the next generation of Team Members who come through our doors. Your role would encompass training staff the Brains way, obligationand shift management and supporting the rest of the managers and management personnel in achieving the highest standards of customer service. After all who strives to be just OK ?Of course, you will have to do some of the serious stuff including cash/stock management and daily compliance including food health & safety. Plus helping the Manager to secure the businesses future by supporting continuous increase in financial performance. But you will need to be able to prioritise your workload. Service and our customers are always our main focus.Whether it's career development you're after or coaching on how to achieve your goals. As one of our valuable Team Leaders you'll always have support and advice on hand to get you where you want to be.If this sounds like you then send us across an application we'd love to chat through the vacancys in a bit more detail with you..This job was initially submitted as www.caterer.com/JobSeeking/Team-Leader---The-Ship-Inn_job66010704 ..........

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20/07 - Team Leader Hollybush    Location: Cardiff Glamorgan Wales Jobs

Key points: A lively friendly pub on the outskirts of Cardiff. We at Brains love having fun and enthusiastic people heading up our front of house Teams. Our Pubs are welcoming and friendly, we love being the hub of our neighbourhoods and need like minded people to be working with us. As a jobseeker are you someone who can guide those working with you to get the job done well whilst sustaining a great atmosphere for staff and customers? Then you would fit right in. Catering experience is sought to this role.Your role is vital to the development of our Pub Teams. So, passion for training new Team Members is a must. We want you to pass your knowledge and enthusiasm onto the next generation of Team Members who come through our doors. Your role would encompass training staff the Brains way, obligationand shift management and supporting the rest of the managers and management personnel in achieving the highest standards of customer service. After all who strives to be just OK ?Of course, you will have to do some of the serious stuff including cash/stock management and daily compliance including food health & safety. Plus helping the Manager to secure the businesses future by supporting continuous increase in financial performance. But you will need to be able to prioritise your workload. Service and our customers are always our main focus.Whether it's career development you're after or coaching on how to achieve your goals. As one of our valuable Team Leaders you'll always have support and advice on hand to get you where you want to be.If this sounds like you then send us across an application we'd love to chat through the vacancys in a bit more detail with you..This job was initially submitted as www.caterer.com/JobSeeking/Team-Leader---Hollybush_job65493354 ..........

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20/07 - Team Leader    Location: Denbighshire Llandudno Junction Conwy Wales ... Jobs

Key points: Team Leader - Grounds Maintenance

Llandudno Junction & various locations

Remuneration is £17, 690 - £20, 015 per year

Permanent - Forty hours per week

Rakes & Ladders deliver a range of gardening and grounds maintenance and other property maintenance services to tenants of North Wales Housing across North Wales.

Rakes and Ladders will aim to recruit people from within the local community, including North Wales Housing tenants.

We currently have a vacancy for a Team Leader.

As Team Leader your role will be to successfully lead the grounds and property maintenance team by coordinating resources and activities of the team, ensuring safe working and providing support, coaching and mentoring to the trainees and apprentices in order to make sure that agreementobjectives and targets are achieved within the appropriate timescales.

Candidate Requirements:

The ideal jobseeker for this new vacancy for this Team Leader role will be highly motivated and experienced with a positive attitude and a strong customer focus.

Closing date (1pm): 3rd August 2016

Interview date: 10th August 2016

How to make an application:

Please click the apply button to go to the recruiter's website and follow the application instructions.

...Please Scroll Down for Welsh..

Arweinydd T m - Cynnal a Chadw Tiroedd

Cyffordd Llandudno a lleoliadau amrywiol

Cyflog: £ 17, 690 - £ 20, 015 y flwyddyn

Sefyllfa Barhaol - Forty awr yr wythnos

Lansio Cribiniau ac Ystolion yn Hydref 2014 a bydd yn cyflenwi amrediad o wasanaethau garddio a chynnal a chadw tiroedd a gwasanaethau cynnal a chadw eiddo eraill i denantiaid Tai Gogledd Cymru ar draws Gogledd Cymru.

Nod Cribiniau ac Ystolion fydd recriwtio pobl o'r gymuned leol, gan gynnwys tenantiaid Tai Gogledd Cymru.

Ar hyn o bryd mae gennym swydd wag ar gyfer Arweinydd T m .

Fel Arweinydd T m, bydd eich r l fydd arwain y sail a t m cynnal a chadw eiddo trwy adnoddau a gweithgareddau o'r t m cydlynu effeithiol, gan sicrhau gweithio'n ddiogel a darparu cefnogaeth, hyfforddiant a mentora i'r hyfforddeion a phrentisiaid er mwyn sicrhau bod amcanion agreementa'r targedau yn cael eu cyflawni o fewn yr amserlenni priodol.

Gofynion Ymgeisydd:

Bydd gan yr ymgeisydd delfrydol ar gyfer swydd Arweinydd T m hwn yn cael ei llawn cymhelliant ac yn brofiadol gydag agwedd gadarnhaol a ffocws cryf ar y cwsmer.

Dyddiad cau (1yp): 3 Awst, 2016

Dyddiad cyfweliad: Ten Awst, 2016

Sut i wneud cais:

Os gwelwch yn dda cliciwch y botwm cais i fynd i wefan y recriwtiwr a dilyn y cyfarwyddiadau cais. £17, 690 - £20, 015 per year ..........

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22/07 - Toolroom Team Leader    Location: Pontyclun Rhondda Glamorgan Cynon Wales Taff ... Jobs

Key points: Job offer is situated in Ten miles out of Cardiff

The Business: This company is going through a period of exciting transformation and growth and they enjoy a reputation for quality, reliability and integrity in a enterprising, fast changing and competitive global market. With over £250m revenue and employing 800 staff, they manufacture and sell high quality commemorative and circulating coins as well as bullion. They are the global's leading export mint with customers in over 60 countries as well as supplying the UK's coinage.

Position: They are seeking to employ and looking for a talented and knowledgable and results focused Team Leader to be working with their expanding Toolroom.

Reporting to the Toolroom Manager the Team leader will be responsible for leading a team to deliver the schedule safely with no environmental issues, to the standards of quality and productivity required. They steadyly teach, coach & confirm standards and performance. The Toolroom operates on a 24/7 basis, therefore all jobseekers should be aware the skillto work shifts is a requirement of the vacancy for which a shift allowance will be paid.

Main Vacancy responsibilities:

- Follow the Safety, Health and the Environment (SHE) processes and procedures on their site at all times, constantly thinking about the safest way to do things.
- Ensure all production tasks in your zone have a standard operating procedure (SOP) that has been developed with the team.
- Ensure teams have a clear understanding of how the production system works and its performance drivers and ensure this is fully understood by your teams.
- Ensure successful communication to your team and colleagues through standard shift handovers and shift huddles.
- Ensure the Quality of the product is to standard ensuring robust fail safe systems are followed to prevent poor quality product escaping to internal or external customers.
- checkproduction performance on day by the hour basis across the team & appropriately challenge variation from plan.
- Carry out quick problem solving with the teams (5 why) on the line and engage with the appropriate support groups as and when required.

Knowledge, Skills & Experience required to make an application:

- HNC, or equivalent, Engineering qualification
- earlier work experience of leading teams is sought
- Engineering apprenticeship, preferably in tool making.
- Experience of working within a LEAN manufacturing environment.
- Experience of working in a fast paced manufacturing environment.
- Experience of CAD/CAM systems would be an advantage.
- Excellent knowledge of the Toolroom production and process capabilities
- Ideally IOSH qualified

The closing date is Friday 22nd July 2016 at midday. Invitations to interview will be communicated by email. Should you not hear from us 4 to 6 weeks after t ..........

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19/07 - Contract IT Team Leader Cardiff    Location: Glamorgan Wales Cardiff Jobs

Key points: Contract IT Team Leader Cardiff - Excellent Basic Salary and Uncapped Commission Scheme

Pertemps IT has an established team of 3 IT Recruiters that is currently working with a variety of clients across the South of England filling both agreementand permanent positions.

We are now looking for a Senior Recruitment Consultant, Business Manager or equivalent who is looking to take their recruitment career on to the next level and is seeking a team leading opportunity.

We are not so fussed about how long you ve been in recruitment, what we are seeking to employ and looking for is to see your ambition a successful track record billing on your own desk and the real desire to push your career on. Ideally you will have IT Recruitment experience in the agreementmarket, or perhaps have significant experience running a successful temps desk.

If you have some team leading or mentoring experience now, so much the better but if you haven t and you re looking for the chance to develop these skills, we d be interested to hear from you.

Our IT team sits in the same office as our European ERP team staffed by recruiters from across Europe who speak over 11 languages between them Its fair to say we have a truly diverse office, working some great markets and our IT and ERP teams enjoy working in a vibrant, eclectic environment that is very successful and we are ahead of target to double our profit this year and have some great expansion plans for 2017

Interested? Drop Trevor Large a call, email or contact me on Linkedin and we can planto talk further. Competitive ..........

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Office Manager vacancies in Wales: Jobs above: 1-12 | 12 Jobs found

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