|Service Team Leader |
Location: Cardiff Wales Jobs
Key points: RESPONSIBILITIES Sales through Service Team Leader is responsible for the day-to-day management of your team which will include achievement of service level and call quality targets. The candidate will need to be experienced as a Team Leader within a Call Centre environment. the employee will have exceptional experience in delivering sales through customer service and the employee will have a proven track record delivering sales targets. As an successful leader the employee will continually improve the performance of your team and yourself. the employee will be an accomplished coach with ability to motivate and inspire others. · Ability to generate excitement amongst others to drive high quality customer service as well as growth and retention with energy and passion. · The ability to manage multiple and complex relationships both internally and externally as and when required. · Support managers/colleagues to deliver, implement & achieve organisational targets & objectives · Develop a performance-oriented culture. Create successful team-working through encouraging a culture of honesty and accountability. · Plan and tailor all communication to the team including team briefings and meetings to ensure maximum benefits and transparent consistency. · Deal with all issues in an open & honest manner. Consistently produce work of a high calibre ensuring promises are kept to both internal & external customers- in line with 3 Brand Values · Demonstrate a drive to stretch themselves, find and learn from a variety of development opportunities. · Encourage and support others to fulfil their potential and build team cohesion and capability to achieve 3 growth and quality targets. · Anticipate problems within the team and develop solutions based on logical reasoning, past precedents & best practice to solve and prevent re-occurrence · Demonstrate appropriate service behaviours when dealing with internal & external customers · Influence others to follow personal example as an example for the organisation. · The ability to cut through complex and ambiguous issues to make successful decisions · Produce Action, Development and Performance Improvement plans for individuals as appropriate · Prioritise successfully, keeping ordered, accurate and comprehensive paper-based and electronic records. · Understand and utilise the Human Resources procedures e.g. Absence, performance, disciplinary etc. · Timely reporting of any significant business risks or identified fraudulent activity · Management of service level affecting events in line with budget KPIs · Delivery of excellent customer service combined with quantitative and qualitative sales and retention levels. PERSONAL SKILLS/EXPERIENCE REQUIRED · previous work experience in a sales environment required · previous work experi ..........
|Customer Service Team Leader |
Location: Newport Wales Jobs
Key points: One of the UK #146;s leading online businesses is seeking an experienced Customer Service Team Leader to ensure the company satisfies its customers needs and supervise the customer service team. Based in Newport, South Wales, the successful candidate will earn a salary of £20, 000 - £23, 000 pa, dependent on experience. This is an exciting chance for an experienced Customer Service Team Leader to excel at a nationally recognised brand. Working closely with the Customer Service Manager to deliver the Customer Service departments goals, the successful candidate will be expected to anticipate needs and requirements of customers, insurance partners and colleagues. The Candidate must be able to build long-term relationships with all stakeholders and consistently exceed their expectations. Your core responsibilities will include: Ensure team members are kept up-to-date with market and departmental changes and developments. Maintain appropriate systems for measuring necessary aspects of the department and relevant management information. Provide Management Information as requested. Analyse customer service activity and make recommendations to increase efficiency. Supervise the complaints function within the organisation. Recruit and train staff for the department. Identify training needs in the department. Keep ahead of developments in customer service and complaint handling by researching the internet/reading appropriate written material. Any other tasks as requested by the senior management team. Ensure the business, website and members of staff carry out activities in line with FSA requirements. The successful candidate will possess an underpinning knowledge of the insurance sector, be self-driven and results orientated with a positive outlook and a clear focus on quality and business profit. A natural forward planner, the employee will be able to critically assess your own performance while being dependable, tolerant, and find outd. In addition, the employee will be an empathic communicator, and able to organise your time and workload successfully. Key skills and experience: Excellent verbal and written communication skills Adept in use of MS Office 2000 or later, particularly Outlook, Excel and Word Demonstrated understanding of basic business finance. Ability create and analyse in-depth insurer and customer service reports Experience in report writing and Management Information analysis Complaint handling experience Good understanding of change control and work-flow systems. Experience of man management in the insurance sector Able to lead team successfully both through coaching and training, and delivering by example. To apply, include a covering letter with your CV that highlights your experience and details concisely why you are suitable for this role. The first st ..........
|Team Leader |
Location: Cardiff Mid Glamorgan Jobs
Key points: A sensational opportunity has arisen for an experienced Team Leader to join an expanding and well established company based in Cardiff Centre. As a Team Leader the employee will successfully manage your assigned team and ensure they are motivated and monitored to ensure that sales and service performance targets are hit. Key Vacancy responsibilities: Demonstrate the ability to generate excitement amongst others to drive high quality customer service as well as growth and retention with energy and passion. Produce Action, Development and Performance Improvement plans for individuals as appropriate Lead and manage a team to deliver on all Key Performance Indicators. Support managers/colleagues to deliver, implement & achieve organisational targets & objectives Plan and tailor all communication to the team including team briefings and meetings to ensure maximum benefits and transparent consistency. Anticipate problems within the team and develop solutions based on logical reasoning, past precedents & best practice to solve and prevent re-occurrence Demonstrate appropriate service behaviours when dealing with internal & external customers Prioritise successfully, keeping ordered, accurate and comprehensive paper-based and electronic records. Understand and utilise the Human Resources procedures e.g. Absence, performance, disciplinary etc. Timely reporting of any significant business risks or identified fraudulent activity Management of service level affecting events in line with budget KPI?s Delivery of excellent customer service combined with quantitative and qualitative sales and retention levels. To be successful in this role the employee will have previous work experience in a similar role and within a sales environment and previous work experience within a FSA regulated environment is desirable. the employee will have a proven track record of managing a team with strong coaching and leadership ability and will be able to motivate individuals within a team. the employee will have excellent organisational, planning and analytical skills and will be computer literate including MS Office. Working Hours: Candidates are required to be 100 % flexible for the below hours: Monday - Sunday 07:00am - 09:00pm ..........
|Team Leader Paralegals |
Location: Cardiff South Glamorgan Jobs
Key points: Responsible for the day to day management of a team of paralegals ensuring quality and service delivery. Other duties will include: Drafting Wills Advising clients on issues relating to Wills Allocation of files to paralegals Monitoring staff file loads Managing queries Applicants are required to have sound organisational, written and time management skills ..........
21/07 - Office Manager jobs in Wales
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|Warehouse Team Leader |
Location: Swansea South Glamorgan Jobs
Key points: Swansea £18k negotiable Monday-Friday 8am-4.30pm SUMMARY Supervises daily operations of Goods receiving and warehouse operations, verification, task assignment and attendance; maintains accurate records of daily operation to ensure all supplier and internal requirements are met; confers with other departments to ensure all supplier and company needs are met, by performing the following duties personally or through subordinate supervisors. required DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Analyses, develop and adjusts scheduling of supplier and internal materials to meet the needs of the customer and production process. Monitors and tracks downtime of equipment (forklifts, wrappers, tuggers, trucks). Interprets and assigns work to material handler to meet daily needs. Performs dock audits and audits of forklift, safety and cleaning checks. Tracks and maintains training of employees. Tracks and maintains overtime of employees. Interprets and enforces all company policies. Monitors supplements. Analyses and resolves work and/or personnel problems. Must communicate with production, purchasing and suppliers for supplement or supply schedule issues. Initiates or suggests plans to motivate employees to achieve or exceed work goals as well as kaizen activities. Verifies deliveries meet purchase order requirements Performs any additional assignments set forth by management. SUPERVISORY RESPONSIBILITIES Manages employees in the Warehouse Department. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Vacancy responsibilities include contributing interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. OTHER SKILLS AND ABILITIES Computer skills are required: Word, Excel, Outlook, PowerPoint, scanning to verify. CERTIFICATES, LICENSES, REGISTRATIONS Forklift license is sought ..........
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Office Manager jobs in the area of Wales
Office Manager vacancies in Wales: Jobs above: 1-5 |
5 Jobs found