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Office Manager Jobs in Wales

 

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Updated: 31/03/17


01/03 * - Junior Office Manager    Location: Denbighshire Wales Jobs

Key points: Would you like to advance your career within a dynamic and expanding organisation that offers job fulfilment, personal development, a competitive salary, and bonus and benefit package? We have an exciting role for a Junior Office Manager, who will be the first member of a new team and instrumental in the setup, development, and growth of their modern new office based in St Asaph, North Wales. In the Junior Office Manager Job the employee will be:
* Completing financial documents and communicating with financial partners
* Coordinating and managing the day to day activities in the office, providing administration support to Directors including diary management, organising and attending meetings, dealing with communication
* Meeting and greeting visitors, providing high levels of customer service, head on and over the phone
* Providing administration support to the sales dept and sales team, assisting with business proposals and updating sales support documents
* Assisting mortgage advisors with applications
* Assisting with end of lease management (SPRs) and client agreements
* Completing financial tasks including Sage invoicing and accounts management
* Running reports and forecasting
* Developing web and social media presence and content in line with the company brand
* Working with marketing partners on strategy, content & promotions To be considered for the Junior Office Manager Job you must have:
* A career history demonstrating experience in a similar role ideally from a financial background
* Digital media and marketing experience
* Strong IT skills including Microsoft Office; Excel; Power point
* Experience of using and managing financial packages and systems for the organising and preparation of reports, budgets, invoicing, and financial statements
* Good administration skills including; diary management, data handling, and the skillto draft high quality reports and letters
* Excellent organisational and time management skills are called for along with an exemplary attention to detail
* Drive and ambition with a proactive “can do” attitude
* exemplary conversational and excellent communication skills both written and verbal, with well-developed interpersonal and customer service skills
* The skillto work in a privatemanner at all times
* A good standard of education, a graduate in Business Studies or Finance is desirable
* Full UK driving licence This is a full time, temporary agreementthat will become full time for the right person working Weekdays 37.5 hours (working) per week on a salary of £18, 000 - £22, 000 per year depending on experience plus bonus and benefit package. By submitting your details in application for this vacancy you consent to receiving further relevant job search related information from Supertemps which you can unsubscribe from at any time ..........

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Service Team Leader

Location: Cardiff Wales Jobs

Key points: RESPONSIBILITIES Sales through Service Team Leader is responsible for the day-to-day management of your team which will include achievement of service level and call quality targets. The candidate will need to be experienced as a Team Leader within a Call Centre environment. the employee will have exceptional experience in delivering sales through customer service and the employee will have a proven track record delivering sales targets. As an successful leader the employee will continually improve the performance of your team and yourself. the employee will be an accomplished coach with ability to motivate and inspire others. · Ability to generate excitement amongst others to drive high quality customer service as well as growth and retention with energy and passion. · The ability to manage multiple and complex relationships both internally and externally as and when required. · Support managers/colleagues to deliver, implement & achieve organisational targets & objectives · Develop a performance-oriented culture. Create successful team-working through encouraging a culture of honesty and accountability. · Plan and tailor all communication to the team including team briefings and meetings to ensure maximum benefits and transparent consistency. · Deal with all issues in an open & honest manner. Consistently produce work of a high calibre ensuring promises are kept to both internal & external customers- in line with 3 Brand Values · Demonstrate a drive to stretch themselves, find and learn from a variety of development opportunities. · Encourage and support others to fulfil their potential and build team cohesion and capability to achieve 3 growth and quality targets. · Anticipate problems within the team and develop solutions based on logical reasoning, past precedents & best practice to solve and prevent re-occurrence · Demonstrate appropriate service behaviours when dealing with internal & external customers · Influence others to follow personal example as an example for the organisation. · The ability to cut through complex and ambiguous issues to make successful decisions · Produce Action, Development and Performance Improvement plans for individuals as appropriate · Prioritise successfully, keeping ordered, accurate and comprehensive paper-based and electronic records. · Understand and utilise the Human Resources procedures e.g. Absence, performance, disciplinary etc. · Timely reporting of any significant business risks or identified fraudulent activity · Management of service level affecting events in line with budget KPIs · Delivery of excellent customer service combined with quantitative and qualitative sales and retention levels. PERSONAL SKILLS/EXPERIENCE REQUIRED · previous work experience in a sales environment required · previous work experi ..........

Customer Service Team Leader

Location: Newport Wales Jobs

Key points: One of the UK #146;s leading online businesses is seeking an experienced Customer Service Team Leader to ensure the company satisfies its customers’ needs and supervise the customer service team. Based in Newport, South Wales, the successful candidate will earn a salary of £20, 000 - £23, 000 pa, dependent on experience. This is an exciting chance for an experienced Customer Service Team Leader to excel at a nationally recognised brand. Working closely with the Customer Service Manager to deliver the Customer Service department’s goals, the successful candidate will be expected to anticipate needs and requirements of customers, insurance partners and colleagues. The Candidate must be able to build long-term relationships with all stakeholders and consistently exceed their expectations. Your core responsibilities will include: • Ensure team members are kept up-to-date with market and departmental changes and developments. • Maintain appropriate systems for measuring necessary aspects of the department and relevant management information. • Provide Management Information as requested. • Analyse customer service activity and make recommendations to increase efficiency. • Supervise the complaints function within the organisation. • Recruit and train staff for the department. • Identify training needs in the department. • Keep ahead of developments in customer service and complaint handling by researching the internet/reading appropriate written material. • Any other tasks as requested by the senior management team. • Ensure the business, website and members of staff carry out activities in line with FSA requirements. The successful candidate will possess an underpinning knowledge of the insurance sector, be self-driven and results orientated with a positive outlook and a clear focus on quality and business profit. A natural forward planner, the employee will be able to critically assess your own performance while being dependable, tolerant, and find outd. In addition, the employee will be an empathic communicator, and able to organise your time and workload successfully. Key skills and experience: • Excellent verbal and written communication skills • Adept in use of MS Office 2000 or later, particularly Outlook, Excel and Word • Demonstrated understanding of basic business finance. • Ability create and analyse in-depth insurer and customer service reports • Experience in report writing and Management Information analysis • Complaint handling experience • Good understanding of change control and work-flow systems. • Experience of man management in the insurance sector • Able to lead team successfully both through coaching and training, and delivering by example. To apply, include a covering letter with your CV that highlights your experience and details concisely why you are suitable for this role. The first st ..........

Team Leader Paralegals

Location: Cardiff South Glamorgan Jobs

Key points: Responsible for the day to day management of a team of paralegals ensuring quality and service delivery. Other duties will include: Drafting Wills Advising clients on issues relating to Wills Allocation of files to paralegals Monitoring staff file loads Managing queries Applicants are required to have sound organisational, written and time management skills ..........

31/03 - Office Manager jobs in Wales

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09/03 * - Food and Beverage Team Leader    Location: Swansea Jobs

Key points: Food & Beverage Team Leader Full time, permanent job Salary will depend on experience We are employing for Food & Beverage Team Leader to join their team a well known Holiday Park in Swansea. Our Complex facilities have recently undergone refurbishment providing a new-look entertainment and leisure area, complete with new interior décor providing welcoming and contemporary spaces to relax with the family. The Food & Beverage Team Leader will support the F&B managements, by leading the team in delivering exceptional customer service. The successful candidate will ideally have earlier hospitality/leisure industry experience. They must have a positive attitude, be a team player and be able to deliver excellent customer service at all times. The position is full time and will include Bank Holidays and weekends. As a member of staff the employee will have a Team Card giving you access to a range of staff benefits and 22 working days holiday per year. Applicants with the skills and experience we are seeking to employ should e-mail their C.V. and covering letter by clicking the Apply button. cp4 Cordant is acting as an Employment organisationin relation to this vacancy ..........

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Office Manager jobs in the area of Wales

Team Leader

Location: Cardiff Mid Glamorgan Jobs

Key points: A sensational opportunity has arisen for an experienced Team Leader to join an expanding and well established company based in Cardiff Centre. As a Team Leader the employee will successfully manage your assigned team and ensure they are motivated and monitored to ensure that sales and service performance targets are hit. Key Vacancy responsibilities: Demonstrate the ability to generate excitement amongst others to drive high quality customer service as well as growth and retention with energy and passion. Produce Action, Development and Performance Improvement plans for individuals as appropriate Lead and manage a team to deliver on all Key Performance Indicators. Support managers/colleagues to deliver, implement & achieve organisational targets & objectives Plan and tailor all communication to the team including team briefings and meetings to ensure maximum benefits and transparent consistency. Anticipate problems within the team and develop solutions based on logical reasoning, past precedents & best practice to solve and prevent re-occurrence Demonstrate appropriate service behaviours when dealing with internal & external customers Prioritise successfully, keeping ordered, accurate and comprehensive paper-based and electronic records. Understand and utilise the Human Resources procedures e.g. Absence, performance, disciplinary etc. Timely reporting of any significant business risks or identified fraudulent activity Management of service level affecting events in line with budget KPI?s Delivery of excellent customer service combined with quantitative and qualitative sales and retention levels. To be successful in this role the employee will have previous work experience in a similar role and within a sales environment and previous work experience within a FSA regulated environment is desirable. the employee will have a proven track record of managing a team with strong coaching and leadership ability and will be able to motivate individuals within a team. the employee will have excellent organisational, planning and analytical skills and will be computer literate including MS Office. Working Hours: Candidates are required to be 100 % flexible for the below hours: Monday - Sunday 07:00am - 09:00pm ..........

   
21/03 * - Production Team Leader    Location: Pontypool Jobs

Key points: My client, an expanding food manufacturer based in Pontypool is currently seeking an experienced Production Team Leader. Your role will be to assist the supervisor in the efficient running of the lines ensuring customer orders are completed on time, to the correct specification, with the correct manning levels. To manage all aspects of with work within your prescribed area of control whilst maintaining a constant focus on health and safety and employee welfare. To meet the demands of the customer through focusing on quality, service delivery, cost and efficient process control. Key Vacancy responsibilities: • Completion of called for online checks to ensure quality and compliance to meet or exceed Customer agreed specification • Achieving line targets for throughput, waste and yield as per the budgeted targets • Adherence to quality control checks and measures • Liaise with supervisors to ensure production plan is adhered to. • Promote safety in the workplace Requirement: • Food industry experience is called for • Knowledge of BRC and HACCP food dealing with principles • Food hygiene NVQ (National Vocational Qualification) level 2 is desirable • Ideally hold ILM Level 2 • Proven track record of achievement within a similar role Due to the high volume of enquires that we receive, we are not always able to respond to all CV’s. If you have not received a response within two weeks, assume that your application has been unsuccessful in this instance ..........

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23/03 * - Customer Service Supervisor / Team Leader    Location: Pontypridd Rhondda Cynon Taf Jobs

Key points: Customer Service Supervisor / Team Leader Ty Pennant, Pontypridd £26, 785 per year The prospective employer provides homes for thousands of families in Rhondda Cynon Taff. They offer support to help people manage their tenancies. They invest in communities to make them more attractive and they work hard to create training, volunteering and employment opportunities for local people. They are seeking to employ a highly motivated individual who has a genuine passion and demonstrable experience of delivering quality services. the employee will have the skillto utilise your excellent coaching, staff development and performance management skills, the employee will manage a team of front line Customer Service Advisors who are responsible for being the first point of contact for our customers via the telephone, head on and online. the employee will supervise customer services to deliver a high quality, efficient and responsive service to internal and external customers. Ensuring all methods of accessing our services are monitored and contribute to the resourcing successfully. the employee will also coach and train the Customers Service Advisors on tone and call design, to ensure our client delivers high quality services to customers and their communities. Call Centre experience, people management, resource planning and performance management experience is called for, as is a focus on achieving excellence and seeing every challenge as a chance to improve services. This is a great career opportunity for someone who wants to make a difference and enhance the way our client shapes and delivers their services, and if you think you could be as excited as they are about the future, they would be delighted to hear from you Keywords: Customer Service Supervisor, Customer Services, Team Leader, Call Centre, Contact Centre ..........

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