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Key points: Customer Service Engineer - Doncaster and Market Weighton - £23000
a talented and knowledgable Customer Service Engineer is necessary to be working with a prestigious, long established manufacturing Group at their sites in Doncaster and Market Weighton.
This is an exciting chance for a technically minded individual to be working with a thriving business whose principles are based on manufacturing the highest quality of Trailers to the UK market.
Applicants must be suitably experienced in a customer focused role and possess good planning, organisational, problem solving and general administration skills.
In addition earlier work experience in a Trailer manufacturing / Trailer Operating Systems, HGV or modular homes manufacturing business is sought as the employee will be asked to examine and establish the likely cause of faults.
Key Vacancy responsibilities:
Reporting to the Customer Services Manager and working as an integral part of the customer services team, you will take responsibility for the following areas:
Responding to all forms of communication from customers, agents and internal staff.
Advising and liaising with colleagues in both the internal customer service team and colleagues working out on the road who are carrying out repairs to vehicles.
Ensuring attendance at customers sites in order to resolve any issues quickly and successfully.
Recording details of trailer issues to establish faults and directing accordingly
(i.e. agents to the customer or plancustomer's attendance to an agent or factory)
Liaising with internal staff in Engineering or Purchasing and making necessary arrangements where further help is needed by the customer.
Ensuring any issues requiring further investigation are carried out.
Working with agents and customers to agree time scales for work to be carried out which are agreeable to all parties concerned (customer manufacturing site or 3rd party supplier)
Visiting customers when required to solve problems and keepexcellent working relationships.
Maintaining records / data and presenting information to management.
Must be able to use relevant office software including Excel, Word and Access.
skillto read engineering drawings.
Trailer or HGV background.
Knowledge of trailer operating systems would be an advantage.
skillto work on own initiative as well as with a small team.
Knowledge of Sage would be an advantage.
Determination to see jobs through to completion.
skillto work accurately and within strict deadlines.