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Key points: Italian Speaking Customer Service Advisor Permanent, full time hours £18, 000 The prospective employer located in West Hull are seeking to employ and looking for an energetic and personable jobseeker for this new vacancy to be working with their team on a full time permanent basis. The ideal person will be fluent in Italian and able to clearly communicate customer's needs and proactively manage service delivery by providing a single point of contact for order handling and customer liaison. Main responsibilities: to make sure customer needs are fully defined and understood to make sure the Sales offer is clearly understood To closely liaise with internal customers to make sure successful service delivery. To give internal and external customer KPI reports to make sure compliance. To give customer forecasts and ensure management of fluctuations to make sure successful internal and external communications and recovery of extra costs. to make sure customers adhere to agreed credit payment terms To manageincoming customer complaints, record appropriately and assist with the necessary corrective action plans. to help new business by identifying opportunities for the commercial team This vacancy is being circulated and advertised on behalf of Office Angels who are operating as an employment business for the purpose of this position. Office Angels are an equal opportunities employer. Whilst we would love to get back to every applicant, it is not always possible so if you have not heard from us within 5 days, note that your application has not been successful on this occasion and sadly we cannot give individual response. Office Angels is acting as an Employment organisationin relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer. ..........
Our Next Customer Service Team continues to grow with the expansion of our new contact centre in Doncaster. We are set to nearly double in size in Doncaster with plans recruit another 120 customer service professionals to our team.
We have 1800 strong team of customer service advisors across 3 sites who deliver the highest level of customer service in one of the UK's newest call centre environments.
Position: Customer Service Advisor Job offer is situated in Doncaster South Yorkshire, Just off the M18 Job Type: Full Time, Permanent Hours: 12 noon to 10pm or 1pm to 11pm - 4 on 4 off (8 week rotational rota) 33.25 hours per week Remuneration is £Competitive The company benefits are Generous salary and benefits package, 25% staff discount on all Next products, discounted staff shops and early access to our legendary Next sales. The working environment is beautiful, contemporary and modern with subsidised caf . Why not relax during breaks in the chill out areas, watch T.V, catch up on social media with free WIFI or simply chat to colleagues.
Working within our new fast paced Contact Centre, the employee will be committed to providing exceptional service to Next customers. Whether it's sorting out a missing parcel or an account query you'll put the customer first by providing, friendly advice and guidance to some of the millions of customer that contact Next from the UK and overseas.
There are no sales targets here you'll purely be measured on the service you deliver so you can focus entirely on giving truly outstanding customer service.
Although we require earlier customer service experience, contact centre experience is not required. We will support you every step of the way with our team of experienced coaches and trainers who will guide you through your first few weeks in our state of the art training suites. And if career progression is your thing, many of our advisors that have become successful team leaders and managers through our development programmes.
- Give exceptional customer service by truly listening to the customer and resolving their queries - Treat every customer like it's your first and only customer that day - Navigate through various computer systems to resolve customer queries, liaise with other teams if required - Work to set Key Performance Indicators and Standard Level Agreements. - To engage with customers and colleagues, creating a people focused work culture.
- Experience of working in customer services, ideally within a call centre environment - A natural problem solver with the skillto think quickly and outside of the box - Good communicator with a confident, clear and friendly manner - Excellent literacy and numeracy skills - PC literate and the skillto pick things up quickly
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Key points: As a jobseeker are you an Outbound Customer Service Advisor with experience of providing a first-class customer service within a Financial Services company? If yes, then you are highly sought for a Customer Service Advisor position located in Doncaster.The prospective employer are a multi award winning National Mortgage Broker with over 800 advisors across the UK arranging roughly £10 billion worth of mortgages per year. They are an expert mortgage broker that has access to over 90 UK lenders.Customer Service Advisor Vacancy responsibilities:This is a hugely rewarding role. The Candidate will be the first impression that the customer has of the company. The Candidate will introduce their company and the service they give to all new and existing customers who have applied for mortgage products. The role is based in a modern professional and comfortable office environment. It is fast paced but fulfilling working with a team of Customer Service Advisors, talking and qualifying customers to then speak to qualified Mortgage Advisors. The Candidate will also be responsible for:- Outbound calling customers using dialler system.- Adhering to all regulations including Data Protection and FCA.- Answering customer queries.- Following all work flows to make sure a smooth customer journey.- Entering key information accurately into the internal system.- Promoting and appropriately sell the products and services of the company.- Achieving personal and team KIP s and any extra targets as defined by your team manager.- Transferring customers to the mortgage advisor team.- Providing support for other team members when required.- Attending training when required.- Completing any other duties that may be expected.- Demonstrating professionalism and exceptional customer service at all times to make sure the highest levels of performance are achieved in all aspects of the vacancyThe ideal Customer Service Advisor:Ideally you would have experience within a similar position dealing with outbound calls on a day to day basis, preferably in the Financial Services industry..The Candidate will be confident, computer literate and have the skillto multi- function. Benefits include:- A generous pay and bonus, with a primary salary of £15, 000 dependent on experience.- A realistic and achievable Monthly Bonus incentives incentives of between £200 to £400 per month.- Free Healthcare with Westfield Health.- Forty hours week between the operational hours Mon.Fri 9am to 8pm, Sat 10am to 5pm.- 24 Days Holiday.- Ongoing training and support providing an excellent career development in a fast-paced environment.So if you are an Outbound Customer Service Advisor looking for your next challenge press the Apply button now.No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender race, colour religion disability or sexual orientation and we will gladly accept applications from all sections of the community. ..........
Key points: Have you excellent customer service skills, with great conversation discuss issues and skillto positively interact and strong IT abilities?If so we may have a job just for you Apart from these 3 skills, we re really looking for someone with a great attitude to work and who is always there to help the clients daily needs. The Candidate ll be interpreting data from excel spreadsheets, which is why you ll need a solid understanding of Excel and pulling data for the use of reports data and then you ll be calling our customers to confirm their delivery. No two days are the same and you ll also be helping the existing team with administration duties and covering holidays dealing with inputting data onto the internal systems and also working with SAP. The list is not exhaustive however and the employee will be asked to managea mixture of administration and customer service responsibilities. This is a Transport, Logistics and Freight Forwarding Company and so experience within this field would be highly beneficial.This is a temp to perm role with a great benefits package on permanency. This role is part time offering the days of Weds, Thurs & Friday. Approx. 22-25 hours per week.Working hours are:.Wed 12 noon till 5pmThurs and Friday 8am till 5pm Salary is £9.00 - £10.00ph dependant on experience and abilities. Although the vacancy is located in Goole, all interviews will be held in Normanton - West Yorkshire. This vacancy is being circulated and advertised on behalf of Juice Personnel who is operating as an employment agency/business. Please note: As Juice Personnel are a reputable recruitment organisation we do not send your CV to the end client until you have met with us. Your application will be sent to one of our consultants for review, at which stage we will be in touch to discuss your details further. If you do not hear from us withintwo working days your application has not been successful. ..........
Based in Yorkshire but with a global presence, Tunstall Healthcare is a market leading provider of telehealthcare solutions. Their unique products and services protect people's wellbeing and empower them to be located their lives to the full, as well as underpinning an efficient, person-centred health and social care system.
We are always on the lookout for gifted people who can help play a part in driving our business forward.
Position: Customer Service Advisor Job offer is situated in Whitley Bridge, North Yorkshire Job Type: Full time, permanent Remuneration is £16, 088 per year
Closing date: 20th February 2017
About the vacancy:
The role is an integral part of Tunstall's new Lifeline at Home service and is responsible for dealing with new customers over the phone and supporting the delivery of web orders. The Candidate will deliver the highest level of customer service over the phone, providing assistance, advice and guidance on a range of consumer products and services to potential and existing customers.
- Making outbound calls to potential customers and answering any questions or queries - Answering inbound sales inquiries and customer queries - Educate potential inbound customers on how products can help them stay independent at home for as long as possible - Ensure timely delivery of products and services - Meet KPI targets e.g. customer contacts, follow-up calls made etc. - Follow up outstanding quotations, answer queries and overcome barriers and objections to order placement - Record details of calls made and update customer contact database - agree specific sales campaigns with current customers - Contacting existing customers to make sure that their account and all relevant information is up to date - Managing the cancellation process and liaising with the finance department - Conduct customer courtesy calls periodically - Updating customer records on the monitoring database
- Good communication / telesales skills - Polished and friendly professional phone manner - Numerate and IT literate - A good overall educational background (minimum 5 GCSEs) - Experience of using IT systems including Excel and Word - Knowledge of Microsoft CRM and website content management systems would be advantageous - Adaptable and willing to agree other activities to help business teams, e.g. programming of units, answering corporate customer calls
The Candidate may have experience of the following: Customer Service Advisor Contact Centre, Customer Service Agent, Call Centre, Customer Support, Customer Services Representative, Client Support, etc.
This vacancy is being circulated and advertised by EasyWeb Recruitment, the UK's leading Online Recruitment Agency. The services advertis ..........
Key points: About usWe're an IT services company and we've been connecting Hull and East Yorkshire for hundreds of years. Households across Hull and East Yorkshire can choose from our range of voice, broadband and TV services to suit their needs. Our Lightstream service means Hull is the only UK city where ultrafast fibre broadband is being rolled out as standard. Here at KCOM everyone plays their part in our success. We focus on listening to and learning from our people so that they can do the same for our customers. No matter where you sit in our team, you'll be supported to pursue your own personal development and achieve our business goals. So, what better time to be working with us as we strive to be the best in the communications industry?Your roleTo help us give a great service to our customers, we need enthusiastic and dedicated Customer Service Advisors. You'll be a natural with customers, providing a high level of service at all times, to both internal and external customers. In this role the employee will be working in a fast paced call centre environment within our Hull Carr Lane office. (HU1 3RE). The office is centrally situated in the city, but also has a great caf on the ground floor serving hot and cold food and Costa Coffee drinks. What will I be doing?You'll be the first person our customers speak to when they call in for help and advice about their phone or broadband. Most of your day will be spent on the phone, speaking to those customers, liaising with suppliers to resolve problems, helping make improvements to the services our customers are supplied with. You'll need to record the details of those conversations on our in-house systems, making sure all the details are correct and clearly written so that if we ever need to go back to them we can follow them.Within this role you will also have a Sales and Conversion target to achieve on a monthly basis. What do I need to do this new vacancy?Skills we definitely need you to have:Previous customer service experience, whether that's in a call centre or another similar environment. You'll need to be great at communicating with our customers and your colleagues over the phone, as well as have good IT skills for keeping records of the conversations you have and updating our systemsAs a Customer Service Advisor you would have your own responsibilities, but there is a huge amount of team-working involved too, so we love to have team players on board.Our customers want to know they're talking to someone with a genuine interest in helping them and dealing with their query quickly and efficiently, so we look for advisors with a genuine interest in customer service and building relationships The environment is busy, your team overall will receive thousands of calls a month, so it's important that you keep on track and achieve targets as much as possibleIt would be great if you had this experience but it's not a big problem if you don't: Sales experience earlier work experie ..........
Key points: JOB TITLE - Customer Servicevacancy referenceERENCE - J028631LOCATION - HullSALARY - £15, 000- £16, 000 (depending on experience) The prospective employer are currently looking to recruit a talented and knowledgable Customer Service/ Administration Assistant to be working with the team on a permanent basis. The main responsibility of the vacancy will be taking and dealing with customer orders. Vacancy responsibilities:.Primary sales order taker dealing with of order despatch paperwork, etc. Answering the phone.General office administration including filing Resolving customer queries, problems, .Producing customer sales reports, etc. Role not exhaustive, can be extremely varied Some help with producing despatch labels and paperwork Key Skills:.Experience of speaking with people from all levels skillto manageproblems / conflict well Proficient with Microsoft Sage Accounts Experience advantageous but not required Good attention to detail in all areas of work with strong administration skills Works well under pressure skillto work on own initiative exemplary conversational and conversation discuss issues and skillto positively interact Hours of work: Monday - Thursday 7.45am-4.15pm and Friday 7.45am -3.15pm with Thirty minutes for lunch. If you are interested in the above then deliver your curriculum vitae (CV) Due to the volume of applications we receive if you have not heard from the managing consultant within 1 week assume you have not been short listed. Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request. Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment organisationfor permanent appointments and an Employment Business for temporary assignments. ..........
Key points: Customer Service Sales Adviser - Thorne- £6.70 - 7.20 p/h 18k OTE - Immediate Start Venatu Consulting are working with a established client in search for Sales Advisers to be working with the team on a temporary - permanent basis. Working in a open plan and modern office with free onsite parking and easy transport routes, Ideal Candidate: Excellent phone manner"Can do" attitudeAble to work in a large teamFully I.T LiterateFlexible on hours Duties: Speaking to new and existing customers up selling productsMaking outbound calls on a diallerTyping up quotations and contracts for customersUsing in house CRM software systemsAll general administration duties earlier work experience RetailSalesCall centreGeneral customer service roleHospitality Benefits:.Ongoing trainingCompetitive bonus program40 hours per week working hoursFull uniformHoliday right plus Bank HolidaysCompany pensionA positive and diverse working environment within the fastest growing department in the groupOpen plan and fun working environment Hours Weekdays Shifts between 08.00 - 20.00 Every other Saturday morning 09.00 - 13.00 This position has a 12 week probation period and ideal jobseeker for this new vacancy to start ASAP ..........
Key points: I am always employing for a number of roles in the Dearne Valley area. Working in a number of large organisations the most common roles we recruit for are as follows:- Receptionist- Data Entry- Customer Service Advisor- P.A- SecretaryIf you have experience in any of these types of roles I would really like to hear from you. If you could send a copy of your most recent CV along with a cover letter to email@example.com I can then get back to you ASAP.Not for you but know someone who could be interested? Please feel free to pass on my details or this advertReed Specialist Recruitment Limited is an employment organisationand employment business ..........
Key points: Here at KCOM everyone plays their part in our success. We focus on listening to and learning from our people so that they can do the same for our customers. No matter where you sit in our team, you'll be supported to pursue your own personal development and achieve our business goals. So, what better time to be working with us as we strive to be the best in the communications industry?Purpose of roleAs a Sales/Customer Service advisor you'll be a natural with customers, supporting The prospective employers' products and services. In this role the employee will be working in the fast paced environment within our Contact Centre in Hull. (HU2 8PU) What will I be doing?Working within a large contact centre, dealing with inbound enquiries from new and existing customers over the phone. What do I need to do this new vacancy? Proven customer service skills, with a genuine passion for speaking to customers, answering queries and a clear communicator skillto build a rapport and empathise with our customers An excellent phone manner A clear communicator both verbally and written A strong drive for results with a desire to achieve targets and KPI's. Good team-working skills Flexible to work shift patternsOur comprehensive three week training programme will ensure you're fully prepared to be at your best in this role.What are my hours of work?Our contact centre is open 7.00am - 10.00pm and is a 7 day operation We have contracts available from 16 to Thirty Five hours per week (full and part time shift positions)We're evolving as an organisation helping our customers to connect with the things that matter. What better time to be working with us?KCOM is an equal opportunity employer. The Company wholeheartedly supports the principle of equality in employment and opposes all forms of unlawful or unfair discrimination on any grounds. ..........