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Yorkshire jobs


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Customer Services Jobs in Yorkshire

 

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Also try....: Part Time Customer services Jobs in Yorkshire * Did you mean....: Customer services Jobs in West Midlands | Customer services Jobs in East Midlands

Customer services jobs or similar/near:
Yorkshire
Updated: 2/07/16


25/06 - Customer Services Advisor Parking Assistant Car Park Attendant ...    Location: North West Yorkshire Leeds Jobs

Key points: Customer Services Advisor / Parking Assistant / Car Park Attendant with excellent Customer Service skills required for a European Company located in Leeds, West Yorkshire.

BASIC Remuneration is £7.20 per hour

BONUS PAYMENTS: There is the potential to earn up to one month's salary

BENEFITS PACKAGE: 5.6 Weeks Holiday inclusive of Bank Holidays, Car Park Season Ticket 24x7, Pension Scheme (includes Death in Service Cover)

PART-TIME WORKING HOURS: 16 Hours per Week (typical hours of work will be 4 days per week from 18:00 - 22:00 hours). Flexibility to work throughout the week is necessary.

PLEASE NOTE: Applicants MUST have a Driving Licence, which should be stated within the CV. Applicants without a Driving Licence will not be considered for this new vacancy vacancy offer.

JOB OVERVIEW

We have a sensational new job opportunity for a Customer Services Advisor / Parking Assistant / Car Park Attendant that has excellent customer service and conversation discuss issues and skillto positively interact.

This is a dual role. For the majority of the time the employee will be working as the Parking Assistant / Car Park Attendant. However you will also give extra cover when required for the Customer Service Team based at the Company's Head Office, which is walking distance from your usual sites.

Working as the Parking Assistant / Car Park Attendant you will join the Company's team in Leeds providing a safe and secure environment for the Company's Customers vehicles.

When working in the office as the Customer Services Advisor you will deliver a high level of service, providing product information answering phone, email and online enquiries and communicating with customers through 'Web Chat' online sessions.

As the Parking Assistant / Car Park Attendant you will need a full drivers licence and exemplary conversational and conversation discuss issues and skillto positively interact.

APPLY TODAY

If this sounds like your ideal job and you would like to be considered for this vacancy then send in your CV as soon as possible for our Recruitment Team to review.

DUTIES

Your duties and responsibilities as the Parking Assistant / Car Park Attendant:

- Ensure satisfied customers through polite, hospitable and cooperative interaction

- Constantly give and ensure a clean and safe environment for customers and colleagues and general working conditions by operating all cleaning procedures to quality standards

- Conduct visible, steady patrols to keepa clean safe and healthy operating environment

- Complete all administrative and cash handling tasks accurately and on time

- Ensure all car park and office equipment is working and taking corrective action when equipment is faulty

Your duties and responsibilities as the Customer Services Advisor:
Full Details.... - Click Here   

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01/07 - Customer Services Advisor    Location: North West Yorkshire Leeds Jobs

Key points: At Capita Customer Management we work for some of the best-known brands in the country, like car makers, tech companies and mobile phone networks. Right now we're looking for people to take Customer Service calls on behalf of O2 at our Dearne Valley site, dealing with small to medium businesses.

Since 1992 we have delivered an excellent customer experience on behalf of O2. We currently have roughly 100 Advisors within the Small to Medium Enterprise Team and they each take roughly Fifty calls per day. The overall purpose of the vacancy is to give a sensational customer experience to our small to medium business customers a typical inbound/outbound call is regarding general enquiries of bills, accounts or handset queries and providing sensational customer service to reduce the amount of disconnections. A key part of the customer experience role involves the active promotion of a range of products and services where extra revenue is generated. Each agent will manageroughly 8 calls per hour equating to 60 calls per day, based on a full time shift.

O2 is a prestigious well-known brand to be working with. You'll have the best of both globals - being part of the Capita team and also the wider O2 family.

You'll need a confident, friendly phone manner and a willingness to help solve your customers' problems. The Candidate don't have to have experience, we'll give you all the training you need and the range of work we do means there's lots of opportunity for aspiring people to progress.

In this full time role, you'll get 23 days' holiday a year and a whole range of discounts at high-street shops. There's even an on-site gym you can use when you've finished work and a restaurant on site.

Our Dearne Valley sites, Capita House and Capita Park are easily accessed from Rotherham, Barnsley, Sheffield and Doncaster. We're 3 miles from the M1, there's a frequent bus service and Mexborough train station is 5 minutes away.

If you want to be working with a business with a bright future, click to make an application and leave us your details. We'll let you know as soon as we receive your application and we'll be back in touch soon after that to planan interview.

Make the Smart CallApply today £14967 pa + Benefits ..........

Full Details.... - Click Here   

Email this Job .... to a friend or your Home computer and apply later. Click here

Head of Customer Services

Location: Leeds West Yorkshire Jobs

Key points: Head of Customer Services Based Leeds Salary Up To £80, 000 Depending upon Experience The prospective employer a leader in their field going from strength to strength is looking for Head of Customer Services to join their award winning organisation. The role reports directly to the Chief Operations Officer and the purpose of the role is to have overall accountability and management of customer services and complaint resolution and quality assurance department. Experience Required: previous work experience of managing a customer service/delivery team within a large, matrix organisation In-depth understanding of the whole end-to-end service delivery process and working within regulatory guidelines Proven track record of implementing change programmes to ensure the business remains at the leading edge of service propositions Leading people through change Driving a culture of new ideas, best practices and new ways of working Developing strategies to ensure that service delivery re-enforces brand identity. Skills Required: Ability to advise the business on what controls need to be in place to manage operational risk Ability to drive change Strong leadership skills with the ability to motivate and motivate the team Passionate about service delivery Innovative and creative Hands-on, result-orientated and customer-focused person Well organised, goal orientated, able to meet strict deadlines and able to prioritise work Strong and proven communication and influencing skills at a senior level Due to the amount of response we receive, unfortunately we are not able to give response to individuals, if you have not heard back within 5 days assume that you have not been successful for the role you have applied for. (Jo Holdsworth Recruitment – Recruitment Agency) ..........

Full Details.... Head of Customer Services

29/06 - Website Customer Services Executive Scarborough    Location: North East Yorkshire Scarborough North North Yorkshire ... Jobs

Key points: Due to continued growth in our digital business, we are employing Digital Customer Service Executives to be working within our website creation team. Websites are one of our most popular products, so this is your chance to be working with a growing, busy and thriving team with excellent career opportunities. Digital Customer Service Executives are based at our Scarborough offices and are responsible for the after sales relationship with customers following the purchase of their website through to publishing it online.. The opportunity Join a growing digital business with a Fifty year heritage. Market leading induction programme with on-going development. Launch your career in digital copy writing. Deal with a diverse range of business daily over the phone online. Competitive salary and benefits package. The Person Passionate about digital media including website creation. A confident communicator with excellent customer service skills. First class spelling, grammar and conversation discuss issues and skillto positively interact. Confident of writing accurate, engaging and creative marketing copy. IT literate. Full product training will be given. The company For almost Fifty years Yell has specialised in helping small and medium sized businesses find and connect with customers. By combining leading edge technology with our decades of local marketing experience, we are driven to help businesses achieve their ambitions. Our values Knowledge, Relationships, Integrity, Passion Results really matter and how we work is just as important as what we do. We are also proud to have been recognised as one of the UK's Twenty Five best companies to work for in 2016 according to Glassdoor. In order to be considered for this role you must be able to show proof of eligibility to work in the UK and hold a valid work visa if applicable... This job was initially submitted as.www.totaljobs.com/JobSeeking/Website-Customer-Services-Executive---Scarborough_job65850670 ..........

Full Details.... - Click Here   

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2/07 - Customer Services jobs in Yorkshire

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25/06 - IQA customer services , team leading    Location: North West Yorkshire Sheffield Yorkshire ... Jobs

Key points: Job Title: Lead IQA - Work Based Learning (Service sector), customer services, team leading , retail, business administration management ) A£24, 000 a year
Reportable To: Quality and Contracts Manager.
Full time permanent.
8.45 till 5.00 Monday to Thursday
Friday 4.30 finish.
40p business mile.
25 days holiday.


Responsible For: IQA Team (direct)
Job Purpose: To be responsible for leading on the management of internal quality assurance activities/processes, including interim and final verification standards, the standardisation of approach to delivery, to make sure that it is consistent across the learner journey, assessment team and company. With overall responsibility to uphold awarding body standards and key funding compliance requirements.
Key Performance Indicators:
A to make sure Internal Quality Assurance activity is completed within timely manner this includes but is not limited to interim IV, final IV, referral IV and registration and claim activities.
A To contribute to maximizing achievement rates through internal quality assurance process
A To achieve successful External Quality Assurance visits ensuring all qualifications are approved for and Direct Claim Status (DCS) is maintained.
Main Tasks and Vacancy responsibilities:
A To plan organise and co-ordinate and to contribute to all internal qualification assurance within WBL, this includes but is not limited to, scheduling/undertaking interim and final IV activity, following up on action plans set by IV's, liaise with Operation Managers to make sure priorities are in line with requirements . to make sure that the receiving and filing of internal verification records are updated accurately onto YETI/OneFile and that sampling is completed on a steady basis. To order and manage any certificate issues as they occur. Following up weekly and monthly on outstanding certificates, interim, final files for IV, outstanding registrations and learners at risk.
A To oversee sampling strategies and plans and being responsiblefor ensuring they are prepared monitored and adapted where required over all qualifications, to include the planning and actioning of interim internal quality assurance.
A To plan organise and co-ordinate standardisation meetings across all qualifications, liaising with Quality Assurance team and Operation Managers to make sure that these meetings are scheduled to meet the needs of the relevant sectors. Ensure minutes from the meeting are completed and uploaded to Quality. Ensuring all actions are follow up on and that standardise assessment/delivery plans are available.
A Responsible for managing the IQA team ensuring monthly PMR's are completed and high performance is achieved to meet the business goals. Ensuring IQA strategy is met and maintained maximising organisational performance.
A Implement and co-ordinate a timeliness IQA procedure
Full Details.... - Click Here   

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Customer Services jobs in the area of Yorkshire

01/07 - Customer Services Manager    Location: North Yorkshire North East Malton ... Jobs

Key points: Customer Services Manager
£40k-£50k
North Yorkshire

I am currently employing for a Customer Services Manager to be working with a llarge organisation that operates as a global leader in the market.

The business operates across a broad range of market sectors and holds a high reputation in the market.

As a Customer Services Manager the employee will be maintaining and enhancing the customer service policy for the company and building successful working relationships to exceed customer expectations.

In addition to managing a customer services team of Thirty offering support to its business customers you will also be responsible for:

Ensuring all SLA's are met for orders
Identify and implement continuous improvement
Attending management meetings to discuss strategy
Develop and keepoperating procedures

To be successful in this role the employee will be from a Customer Services Management background and used to working in a customer services focused business within a fast paced culture.

For further information call Andrea Knipe or email your cv and apply for this new vacancy to.........Neg ..........

Full Details.... - Click Here   

Email this Job .... to a friend or your Home computer and apply later. Click here

   
01/07 - Customer Services Advisor    Location: Doncaster North West Yorkshire ... Jobs

Key points: At Capita Customer Management we work for some of the best-known brands in the country, like car makers, tech companies and mobile phone networks. Right now we're looking for people to take Customer Service calls on behalf of O2 at our Dearne Valley site, dealing with small to medium businesses.

Since 1992 we have delivered an excellent customer experience on behalf of O2. We currently have roughly 100 Advisors within the Small to Medium Enterprise Team and they each take roughly Fifty calls per day. The overall purpose of the vacancy is to give a sensational customer experience to our small to medium business customers a typical inbound/outbound call is regarding general enquiries of bills, accounts or handset queries and providing sensational customer service to reduce the amount of disconnections. A key part of the customer experience role involves the active promotion of a range of products and services where extra revenue is generated. Each agent will manageroughly 8 calls per hour equating to 60 calls per day, based on a full time shift.

O2 is a prestigious well-known brand to be working with. You'll have the best of both globals - being part of the Capita team and also the wider O2 family.

You'll need a confident, friendly phone manner and a willingness to help solve your customers' problems. The Candidate don't have to have experience, we'll give you all the training you need and the range of work we do means there's lots of opportunity for aspiring people to progress.

In this full time role, you'll get 23 days' holiday a year and a whole range of discounts at high-street shops. There's even an on-site gym you can use when you've finished work and a restaurant on site.

Our Dearne Valley sites, Capita House and Capita Park are easily accessed from Rotherham, Barnsley, Sheffield and Doncaster. We're 3 miles from the M1, there's a frequent bus service and Mexborough train station is 5 minutes away.

If you want to be working with a business with a bright future, click to make an application and leave us your details. We'll let you know as soon as we receive your application and we'll be back in touch soon after that to planan interview.

Make the Smart CallApply today £14967 pa + Benefits ..........

Full Details.... - Click Here   

Email this Job .... to a friend or your Home computer and apply later. Click here

01/07 - Customer Services Advisor    Location: North Rotherham West Yorkshire ... Jobs

Key points: Customer Services Advisors

Dearne Valley

Here's your chance to be working with one of the global's biggest names in mobile communications - for one of the country's leading names in customer service.

We have a range of full range openings in the O2 team at Capita, with lots of flexibility around hours. So, you're sure to find a role that fits your personality and individual talents - our training will give you the skills.

Welcome to Capita

The Candidate will be joining Capita Customer Management, an established and leading name in its market sector with a client list packed with household name brands. Capita has been partnering O2 closely since way back in 1992. Over that time we've worked hard to make O2 second to none in terms of customer experience and sales. That makes our O2 team a great place to be.

Why join us?

Accessible Job offer is situated in Capita House and Capita Park is easily accessed from Rotherham, Barnsley, Sheffield and Doncaster. We're 3 miles from the M1, there's a frequent bus service and Mexborough train station is 5 minutes away.

Great workplace: Our sites are enterprising, fast-paced call centres with a real energy and buzz. There are also excellent facilities including subsidised restaurants, discounted Next staff shop and exclusive access to our on-site gym.

Brilliant brand: O2 is a prestigious well known brand to be working with. You'll have the best of both globals - being part of the Capita team and also the wider O2 family.

Brighter The company benefits are As well as competitive salaries, you can look send to benefits including 23 days holiday, mobile phone discounts, Next discounts, childcare vouchers, cycle to work scheme and accesses to private dental care.

The start of a Capita career? If you're aspiring for the future, there's a clear progression pathway within our O2 operation and the wider Capita Customer Management business. Our parent company Capita operates in an incredible range of market sectors - so there could be opportunities to take your career in many different directions in Yorkshire or anywhere in the UK.

This job offer and Shift

- Customer Experience: The Candidate could be dealing with customer service enquiries around Billing, Network and Handset faults, General Enquires and Complaints. Shifts are 8AM - 9PM Weekdays and a Saturday OR Sunday 8AM - 6PM.

The Candidate will need to deliver a friendly, helpful and efficient service that satisfies the customer - and leaves a lasting positive impression for O2.

About you

We give comprehensive induction training. The Candidate need to be a real people person with the enthusiasm, confidence and conversation discuss issues and skillto positively interact to build a rapport with customers. An insightful nature and the skillto think on your feet are important too. Any sales or customer ex ..........

Full Details.... - Click Here   

Email this Job .... to a friend or your Home computer and apply later. Click here

NVQ (National Vocational Qualification) Assessor business admin , customer services ...

Location: Harrogate North Yorkshire Jobs

Key points: NVQ (National Vocational Qualification) Assessor in Business Admin, Customer Services, Team Leading and Management NVQ (National Vocational Qualification) Assessor required covering North Yorkshire and west Yorkshire Purpose of the Role: Reporting to the Head of NVQ (National Vocational Qualification) Qualifications, the role demands an experienced high level assessor capable of supporting the external organisations and their learners to enable them to achieve a nationally recognised qualification. Key Result Areas: • Provide the framework for learners to achieve an NVQ (National Vocational Qualification) qualification • Maintain the companies purpose and values internally and externally • Encourage additional sales referrals through contact with clients • Ensure all administrative tasks associated with the sign-up and delivery of the programmes are accurate and up to date • Manage diary with other Consultants to ensure successful use of resources at the Centre • Ensure all manuals, lesson plans and training resources are up to date and available • Attend stakeholder and partner meetings as appropriate • Provide monthly performance reports to the Directors • Maintain successful caseload to ensure optimum delivery of qualifications • Manage and reduce costs in your area Experience: • Formal assessor award – A1 / D32 / D33 and A2 and ideally V1 / D34 / D36 • Minimum 1 years experience of delivery • Evidence of managing large caseloads • Occupation competency in areas specified • Computer literate with experience of using Outlook, Windows xp and Databases • Experience in working in a compliance environment • Car owner/driver with maximum 6 points on license Job Skills: • Relevant formal qualification • Well developed interpersonal and relationship management skills • Organised and structured, remaining focussed on priorities • Team player but also works well alone • Tenacious and results driven • Consistently achieves targets • Comfortable under reasonable pressure in a changing environment • Committed to continuous improvement – personal and organisational. Weekdays . if you are not a qualified assessor do not apply for this role ..........

Full Details.... NVQ (National Vocational Qualification) Assessor business admin , customer services ...

25/06 - Customer Services CoOrdinator    Location: North West Yorkshire Doncaster ... Jobs

Key points: CUSTOMER SERVICES CO-ORDINATOR
Remuneration is £20, 000
Job offer is situated in Doncaster

OVERVIEW:

a motivating and challenging job opportunity for a customer services coordinator to be working with an established and leading manufactures in Doncaster. Your job duties will include being responsible for providing an efficient and successful phone based service, to new and existing customers. A typical day will see you dealing with customer orders, raising quotations and working closely with internal and external departments. Ideally, you will have earlier work experience working in a similar role, enjoy working in a team environment and possess strong conversation discuss issues and skillto positively interact.

THE ROLE

Be the first point of contact for customer enquiries, orders, quotations and requests
Complaint handling
Liaise with internal sales advisors, area sales managers, warehouse and manufacturing department
To promote products and services to customers as "add ons"
To build relationships with new and existing customers
Contribute to team and business improvement by offering new ideas and solutions

THE CANDIDATE

exemplary conversational and conversation discuss issues and skillto positively interact both written and verbal
Strong organisational skills and able to highlight what needs to be done to achieve objectives
Able to prioritise workload and work towards tight deadlines
Display business understanding, commercial awareness
previous work experience working in a similar position
IT Skills - Microsoft Office, intermediate Excel skills desirable
Knowledge of MAX system desirable
GCSE Maths and English grade C or above ( or equivalent)

THE COMPANY

Manufacturing Company

THE The company benefits are

£20, 000
Monday - Friday hours between 8:00am - 5:00pm
Opportunity for overtime at the weekends
Company pension
Onsite parking

If you would like to make an application for this role send your details and CV preferably in Microsoft Word format to.........including your full postal address and contact phone numbers.

THE CONSULTANCY

Edwards & Pearce is a professional recruitment consultancy with 11 expert divisions managed by experts in their own area of recruitment
Established in 1998
Employ approx Thirty staff
2 offices in Doncaster & Hull
Edwards & Pearce operates according to a strict ethical code and aims to offer both jobseekers and clients the highest levels of professionalism and customer service.
Edwards & Pearce has an enviable client base including plc's, established organisations and SME's , global FMCG manufacturing, the public sector charities and the Big 4 accountancy firms achieving preferred supplier s ..........

Full Details.... - Click Here   

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29/06 - Customer Services Advisor O2    Location: Kirklees North Dewsbury West Yorkshire ... Jobs

Key points: Here's your chance to be working with one of the global's biggest names in mobile communications - for one of the country's leading names in customer service.

We have a range of part time roles available in the O2 team at Capita. You're sure to find a role that fits your personality and individual talents - our training will give you the skills.

Welcome to Capita

The Candidate will be joining Capita Customer Management, an established and leading name in its market sector with a client list packed with household name brands. Capita has been partnering O2 closely since way back in 1992. Over that time we've worked hard to make O2 second to none in terms of customer experience and sales. That makes our O2 team a great place to be

Why join us?

Accessible Job offer is situated in Our Arlington Business Centre (ABC) is within easy reach of Leeds, Bradford and Wakefield and located opposite the White Rose Shopping Centre. There's frequent bus service and at Capita we offer a free shuttle bus service to and from Leeds City Centre train station.

Great workplace: Our sites are enterprising, fast-paced call centres with a real energy and buzz. There are also excellent facilities including subsidised restaurants and an onsite Costa Coffee caf .

Brilliant brand: O2 is a prestigious well known brand to be working with. You'll have the best of both globals - being part of the Capita team and also the wider O2 family.

Brighter The company benefits are As well as competitive salaries, you can look send to benefits including 23 days holiday, mobile phone discounts, childcare vouchers, cycle to work scheme and accesses to private dental care.

The Hours: Shifts to suit you We have a variety of shifts available covering Twenty hours per week across evenings and weekends. Shifts are available between 5pm - 9pm mid-week and between 8am - 8pm on a weekend.

The start of a Capita career? If you're aspiring for the future, there's a clear progression pathway within our O2 operation and the wider Capita Customer Management business. Our parent company Capita operates in an incredible range of market sectors - so there could be opportunities to take your career in many different directions in Yorkshire or anywhere in the UK.

About you

We give comprehensive induction training. The Candidate need to be a real people person with the enthusiasm, confidence and conversation discuss issues and skillto positively interact to build a rapport with customers. An insightful nature and the skillto think on your feet are important too. Any sales or customer experience is useful, though not required.

If this sounds like you, apply today £14967 pa ..........

Full Details.... - Click Here   

Email this Job .... to a friend or your Home computer and apply later. Click here

management , team leading , customer services, adminNVQ (National Vocational Qualification) Assesso ...

Location: South Yorkshire Jobs

Key points: NVQ (National Vocational Qualification) Assessor in Business Admin, Customer Services, Team Leading and Management NVQ (National Vocational Qualification) Assessor required covering South Yorkshire Purpose of the Role: Reporting to the Head of NVQ (National Vocational Qualification) Qualifications, the role demands an experienced high level assessor capable of supporting the external organisations and their learners to enable them to achieve a nationally recognised qualification. Key Result Areas: • Provide the framework for learners to achieve an NVQ (National Vocational Qualification) qualification • Maintain the companies purpose and values internally and externally • Encourage additional sales referrals through contact with clients • Ensure all administrative tasks associated with the sign-up and delivery of the programmes are accurate and up to date • Manage diary with other Consultants to ensure successful use of resources at the Centre • Ensure all manuals, lesson plans and training resources are up to date and available • Attend stakeholder and partner meetings as appropriate • Provide monthly performance reports to the Directors • Maintain successful caseload to ensure optimum delivery of qualifications • Manage and reduce costs in your area Experience: • Formal assessor award – A1 / D32 / D33 and A2 and ideally V1 / D34 / D36 • Minimum 1 years experience of delivery • Evidence of managing large caseloads • Occupation competency in areas specified • Computer literate with experience of using Outlook, Windows xp and Databases • Experience in working in a compliance environment • Car owner/driver with maximum 6 points on license Job Skills: • Relevant formal qualification • Well developed interpersonal and relationship management skills • Organised and structured, remaining focussed on priorities • Team player but also works well alone • Tenacious and results driven • Consistently achieves targets • Comfortable under reasonable pressure in a changing environment • Committed to continuous improvement – personal and organisational. Weekdays . if you are not a qualified assessor do not apply for this role ..........

Full Details.... management , team leading , customer services, adminNVQ (National Vocational Qualification) Assesso ...

30/06 - Customer Services Manager    Location: North East Yorkshire North North Yorkshire Malton ... Jobs

Key points: Customer Services Manager £40k-£50k North Yorkshire.I am currently employing for a Customer Services Manager to be working with a llarge organisation that operates as a global leader in the market. The business operates across a broad range of market sectors and holds a high reputation in the market..As a Customer Services Manager the employee will be maintaining and enhancing the customer service policy for the company and building successful working relationships to exceed customer expectations..In addition to managing a customer services team of Thirty offering support to its business customers you will also be responsible for: Ensuring all SLA's are met for orders findand implement continuous improvement Attending management meetings to discuss strategy Develop and keepoperating procedures To be successful in this role the employee will be from a Customer Services Management background and used to working in a customer services focused business within a fast paced culture..For further information call Andrea Knipe or email your cv and apply for this new vacancy to.. This job was initially submitted as.www.totaljobs.com/JobSeeking/Customer-Services-Manager_job65955937 ..........

Full Details.... - Click Here   

Email this Job .... to a friend or your Home computer and apply later. Click here

01/07 - Customer Services Advisor    Location: Doncaster North Mexborough West Yorkshire ... Jobs

Key points: At Capita Customer Management we work for some of the best-known brands in the country, like car makers, tech companies and mobile phone networks. Right now we're looking for people to take Customer Service calls on behalf of O2 at our Dearne Valley site, dealing with small to medium businesses.

Since 1992 we have delivered an excellent customer experience on behalf of O2. We currently have roughly 100 Advisors within the Small to Medium Enterprise Team and they each take roughly Fifty calls per day. The overall purpose of the vacancy is to give a sensational customer experience to our small to medium business customers a typical inbound/outbound call is regarding general enquiries of bills, accounts or handset queries and providing sensational customer service to reduce the amount of disconnections. A key part of the customer experience role involves the active promotion of a range of products and services where extra revenue is generated. Each agent will manageroughly 8 calls per hour equating to 60 calls per day, based on a full time shift.

O2 is a prestigious well-known brand to be working with. You'll have the best of both globals - being part of the Capita team and also the wider O2 family.

You'll need a confident, friendly phone manner and a willingness to help solve your customers' problems. The Candidate don't have to have experience, we'll give you all the training you need and the range of work we do means there's lots of opportunity for aspiring people to progress.

In this full time role, you'll get 23 days' holiday a year and a whole range of discounts at high-street shops. There's even an on-site gym you can use when you've finished work and a restaurant on site.

Our Dearne Valley sites, Capita House and Capita Park are easily accessed from Rotherham, Barnsley, Sheffield and Doncaster. We're 3 miles from the M1, there's a frequent bus service and Mexborough train station is 5 minutes away.

If you want to be working with a business with a bright future, click to make an application and leave us your details. We'll let you know as soon as we receive your application and we'll be back in touch soon after that to planan interview.

Make the Smart CallApply today £14967 pa + Benefits ..........

Full Details.... - Click Here   

Email this Job .... to a friend or your Home computer and apply later. Click here

01/07 - Customer Services Advisor    Location: Barnsley North West Yorkshire ... Jobs

Key points: At Capita Customer Management we work for some of the best-known brands in the country, like car makers, tech companies and mobile phone networks. Right now we're looking for people to take Customer Service calls on behalf of N Power at our Dearne Valleys site.

You'll need a confident, friendly phone manner and a willingness to help solve your customers' problems. The Candidate don't have to have experience, we'll give you all the training you need and the range of work we do means there's lots of opportunity for aspiring people to progress.

We currently have part time shifts available for Twenty hour a week contracts -so you can fit your work around whatever else you've got going on. You'll get 23 days' holiday a year and a whole range of discounts at high-street shops.

Make the Smart Call...if you want to be working with a business with a bright future, click apply and leave us your details. We'll let you know as soon as we receive your application and we'll be back in touch soon after that to planan interview. £14967 pa + Pro Rata ..........

Full Details.... - Click Here   

Email this Job .... to a friend or your Home computer and apply later. Click here

 

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