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Yorkshire jobs


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Customer Services Jobs in Yorkshire

 

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Customer services jobs or similar/near:
Yorkshire
Updated: 19/10/17


15/10 - Customer Services Representative    Location: North East North North Yorkshire West Yorkshire York ... Jobs

Key points: Description Nestle UK & Ireland Nestle Quality Assurance Centre Customer Services Representative Circa £20k plus benefits We re looking for a Customer Services Representative to be working with the Nestle Quality Assurance Centre (NQAC) team in York. At Nestl we are proud to produce some of Britain s best loved brands such as Kit Kat, Nescaf , Smarties, Buxton Go Cat and Shreddies. Around 95% of UK households consume our brands and more than two billion Nestl products are sold in the UK every year. The Customer Services team manages sample receipt from NQAC customers and acts as the single customer facing point of contact for queries, requests and complaints. What can you expect? As a Customer Services Representative you will manage in a safe, timely and successful manner the logging in of samples received from NQAC customers, check the tests to be performed and then dispatch them within NQAC York to the relevant department. The Candidate will also act as the single point of contact for the customers, both internal and external clients around the global, to deal with queries, requests and complaints. Other responsibilities will include:.Develop and keepa close working relationship with all customers. Work closely with the chemistry and microbiology departments to understand their current workload to proactively give be situated information to customers in order to manage requests, resolve queries and complaints and manage expectations if delays are expected. Compliance to clearly defined processes and procedures to make sure the requirements of the IS017025 accreditation are maintained. Definition and updating of the specific quality procedures, instructions, forms and tools with the customer in mind..Active contribution and support of the daily and weekly operation review process by sharing openly issues that relate to the performance of the department and support rigorous root cause analysis to enhance processes and ways of working. Who are we looking for? We re looking for a proactive and enthusiastic individual who has strong interpersonal and conversation discuss issues and skillto positively interact and may have previously held a front facing customer service role. Other attributes would include:.HNC/Degree in Chemistry or a relevant science subject is preferred however A level or equivalent in a science subject along with strong relevant work experience is also acceptable. skillto work on own initiative, manage and prioritise workload in a fast paced environment. skillto be able to trust your own judgement as to when to involve/seek advice from line management on issues that deviate from normal policy. A team player What you need to know The closing date for this role is 13th November 2017. We will be considering jobseekers as they apply, so don t delay in submitting your application. To find out more about Nestl visit: Nestl UK & I is committed to equal opportunity for all. We may collect ..........

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11/10 - Customer Services Assistant Travel    Location: North East North York North Yorkshire West Yorkshire ... Jobs

Key points: This company has been providing market-leading holidays for more than Forty years. They are true rail holiday experts and no other company offers a better choice of inclusive holidays by rail than they do. They are absolutely committed to ensuring every holiday meets and exceeds expectations and as a result their valued customers travel with them year after year. The Position: They now have a motivating and challenging job opportunity for a highly motivated and experienced Customer Services Assistant to be working with their team who will have the opportunity to work in an award winning and highly customer centric business in the heart of York's city centre. Reporting to the Team Manager some of the activities that Your job duties will include being responsible for include: - Handling phone calls from potential & existing customers ensuring their needs are met in a professional and efficient manner - Carry out mobility checks to make sure the customers mobility expectations are met where possible giving a day by day run through of itinerary to make sure anyone with mobility issues are handled with care and sensitivity - Conducting out-bound calling, responding to email enquiries and written communication to make sure customers have all the information they require to make informed decisions on their holiday and are kept up to date with any changes to their booking - Supporting the administration of holiday cancellations and handling account queries, discussing other available options with the customers when a transfer is in order to keep their custom where possible - Facilitating the Incident Report process - Booking UK rail and Hotel requirements as and when required along with pre-packaged extensions to enhance the customer's experience of their products - Contact customers to follow-up and resolve over-due payments of balances or deposits - Prepare and dispatch customer documentation ensuring all information and documentation is correct. - Arranging Travel Visa's - Advising Tour Logistics/Transport of special requests, cancellations and booking changes in order to improve their service to the customers and reduce impact costs to the business - Working on a rota basis - hours will be allocated Monday to Sunday and jobseekers must be flexible in their working hours Customer Services Assistant Attributes: - Proven practical knowledge of working in a customer focused environment with a strong emphasis on customer service - Experience of working in a dynamic phone environment and phone experience in relation to inbound and outbound call handling - Strong interest in travel with good geographical knowledge - Strong customer service abilities and proven administrative skills - Capable of following written and verbal instructions and possess a clear and concise approach in verbal and written communication - Able to work under pressure to meet strict deadlines whilst exhibiting excellent attention to detail - Excellent written ..........

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23/09 - Customer Services Officer    Location: North West Yorkshire Leeds Jobs

Key points: Customer Services Officer

Leeds

THE ROLE

A rare and exciting opportunity to be working with one of the fastest growing companies in the UK. We are seeking to employ and looking for a Customer Services Officer who truly wants to make an impact on our organisation. The successful jobseeker for this new vacancy will be responsible for managing complaints to resolution assisting in highlighting root causes and developing process improvements whilst maintaining focus on personal targets and technical development.

We have a strong track record of sustainable growth which is set to continue, the team that helps to deliver that will be rewarded for their contributions with a competitive package including market rate salaries, flexible benefits and annual bonus.

QUALIFICATIONS

.GCSE Grade B or above in English and maths or equivalent or qualified by experience.

.CSA, ICT qualifications or desire to work towards these qualifications required.

KEY RESPONSIBILITIES

Reporting to the Customer Service Team Leader Your day to day duties will include:-

1. In depth knowledge of all work-types across department and capable of working within all work streams

2. Achieve all closure targets in line with team and individual objectives

3. keepup-to-date knowledge of work queues, SLA's and current work prioritisation

4. Communicate with customers, colleagues and other stakeholders to an excellent standard

5. Consistently evidence role model behaviours

6. Manage, keepand achieve personal development plan

7. Respond to complaints both in writing and verbally delivering excellent customer service whilst managing reputational and regulatory risk at all times

8. keepknowledge and application of legislative, regulatory and lending code requirements

9. findroot causes and 'bigger picture' issues and give creative ideas to drive improvement of the customer journey, efficiency and procedures.

SKILLS AND COMPETENCIES

.Excellent letter writing skills (including spelling, punctuation & grammar)

.Adept at conflict management and excellent influencing skills

.Customer focused with excellent customer service skills - TCF application

.Strong attention to detail

.Skilled at communicating with all levels and with various stakeholders (including peers, management, other business areas and other organisations)

.Excellent organisational skills

.Lateral thinker with skillto use own initiative

.Logical thought process

.Professional approach

.Consistent positive attitude and a good work ethic

.Flexible approach

REWARD PACKAGE

.Competitive salary, annual bonus and pay reviews, contributory pension and 3% flexible benefits pot with options including cycle to work, critical illness, dental ..........

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15/10 - Customer Services Advisor    Location: North East North North Yorkshire West Yorkshire York ... Jobs

Key points: CUSTOMER SERVICE ADVISOR.THE COMPANY... The prospective employer a expert insurer is looking to recruit new Representatives to their busy centre in York. The company are seeing massive business growth and have just rebranded so this an exciting time to be working with. YOUR NEW JOB... The purpose of the vacancy is to engage with customers and give expert insurance tailored to suit the individual needs. The Candidate will be given superb training and then empowered to make decisions in the best interest of the customers you are engaging with Key duties -.Build relationships with potential and current customers using their channel of choice.Deliver exceptional service to customers by matching customer needs to the relevant products and services in the portfolio Conduct all customer and business activities to the required quality and professional standards Dealing with any queries, upgrades and administering any payments Dealing with any complaints, acting in a professional manner and adhering to company policies Administration duties including payments, new contact information cancellation paperwork We are seeking to employ and looking for individuals who possess an excellent phone manner and inter-personal skills showing empathy and intuition. We are seeking to employ and looking for individuals who understand service excellence and who are sales focused WHATS ON OFFER £16, 700 SalaryCompany operate a Flexi-time policy - mainhours 10am-3.30pm - great to fit around other social commitmentsAdditional days holiday can be accrued If you are able to show the above, have the correct skills and would like to make an application deliver your curriculum vitae (CV) Due to the volume of applications we receive if you have not heard from the managing consultant within 1 week assume you have not been short listed. Charterhouse Recruitment is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request. Charterhouse Recruitment Ltd is acting in the capacity of an Employment organisationfor permanent appointments and an Employment Business for temporary assignments ..........

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19/10 - Customer Services jobs in Yorkshire

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15/10 - Customer Services Team Leader Energy Sector    Location: North West Yorkshire Leeds Jobs

Key points: POST recruitment are employing a proven Customer Service Team Leader (Manager) to be working within the Energy sector in a business with a brand new proposition within a competitive market. The job is the establishment of a customer service/ energy advisor team for a new energy supply company. Your focus is developing and building relationships with our customers through the successful management of the customer services/energy advisor team. As a new start up energy supply company your role will initially work with the Head of Operations and together Your job duties will include being responsible for employing and developing the customer service/energy advisor team, growing this as needed to meet the demands of the customer base, enabling us to deliver outstanding customer service and constantly refine and improve our CRM system and communications. Job Vacancy responsibilities Consistently manage performance through successful coaching and development of the teamManagement of customer issues to resolve them at first point if contact , prevent repeat complaints or queries and maximises customer retentionResponsible for driving a coaching and mentoring team ethos , developing all team members and building high levels of skill and satisfaction among the teamBuild a strong team culture , ensuring personal development and training for team membersDeliver a customer service function - people and processes- which provides outstanding customer service / advice deliveryDesign (along with the Head of Operations ) a system to measure performance and job satisfaction which allows both team and business performance to be successfully measured and managedCreate and manage a highly motivated and enthusiastic team of customer advisor's that promotes and reflects the brand and servicesManage customer demand through multi channelsIdentify service and efficiency improvementsIn collaboration with the Head of Operations design and implement business process improvements Skills , Experience , Personal qualities Enthusiastic and committed to global class customer servicesPro active problem solverKnowledge of CRM systemsExperience of business process improvementSome understanding of energy industry standards and best practiceKnowledge of data protection and other regulatory requirements Team leader experience, skillto inspire and motivate the team ..........

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Customer Services jobs in the area of Yorkshire

NVQ (National Vocational Qualification) Assessor business admin , customer services ...

Location: Harrogate North Yorkshire Jobs

Key points: NVQ (National Vocational Qualification) Assessor in Business Admin, Customer Services, Team Leading and Management NVQ (National Vocational Qualification) Assessor required covering North Yorkshire and west Yorkshire Purpose of the Role: Reporting to the Head of NVQ (National Vocational Qualification) Qualifications, the role demands an experienced high level assessor capable of supporting the external organisations and their learners to enable them to achieve a nationally recognised qualification. Key Result Areas: • Provide the framework for learners to achieve an NVQ (National Vocational Qualification) qualification • Maintain the companies purpose and values internally and externally • Encourage additional sales referrals through contact with clients • Ensure all administrative tasks associated with the sign-up and delivery of the programmes are accurate and up to date • Manage diary with other Consultants to ensure successful use of resources at the Centre • Ensure all manuals, lesson plans and training resources are up to date and available • Attend stakeholder and partner meetings as appropriate • Provide monthly performance reports to the Directors • Maintain successful caseload to ensure optimum delivery of qualifications • Manage and reduce costs in your area Experience: • Formal assessor award – A1 / D32 / D33 and A2 and ideally V1 / D34 / D36 • Minimum 1 years experience of delivery • Evidence of managing large caseloads • Occupation competency in areas specified • Computer literate with experience of using Outlook, Windows xp and Databases • Experience in working in a compliance environment • Car owner/driver with maximum 6 points on license Job Skills: • Relevant formal qualification • Well developed interpersonal and relationship management skills • Organised and structured, remaining focussed on priorities • Team player but also works well alone • Tenacious and results driven • Consistently achieves targets • Comfortable under reasonable pressure in a changing environment • Committed to continuous improvement – personal and organisational. Weekdays . if you are not a qualified assessor do not apply for this role ..........

   
06/10 - Customer Services Administrator    Location: North West Yorkshire Sheffield ... Jobs

Key points: Title: Customer Service Administrator
Remuneration is £15-17k
Hours: Weekdays 8:45am - 5:00pm
Job offer is situated in Sheffield near Meadowhall
Duration: Permanent
Start date: Immediately

THE CLIENT:
The prospective employer is a well established Sheffield based engineering business with prosperous growth plans.

THE JOB:
To give a pro-active and efficient customer care service package to existing and potential customers, by ensuring that all enquiries are resolved efficiently, successfully and within the department's service level commitments and strive to continuously improve current processes and procedures.
Providing excellent customer service in line with our departmental standards, procedures and guidelines.
Building successful relationships with customers both internally and externally, by use of appropriate questioning, clarification and language.
Dealing appropriately with customer queries received via the phone and providing responses to confirm the outcome/action.
Coordinating Service visits on a monthly basis achieving company specific targets.
Sourcing appropriate engineers, plant, allocating jobs to carry out servicing, breakdowns or repairs.
Maintaining and updating customers' records accurately and in accordance with data protection requirements and ensuring systems are kept up to date.
Working as part of a large team to achieve the departmental standards.
CRITERIA:
The successful jobseeker for this new vacancy must have:
Experience in a customer service role.
The skillto work under pressure and deal with challenges in a professional and calm manner.
exemplary conversational and conversation discuss issues and skillto positively interact and demonstrate the able to discuss and communicate with people face to face, on the phone and via written communication.
The skillto take ownership for all customer service related enquiries received and see through to full resolution.
The confidence to use initiative and make sound commercial decisions.
Flexibility and skillto prioritise.
In depth knowledge of Microsoft Word Outlook and Excel.

WHAT NEXT:

If you have the above experience make an application today or email a copy of your CV .

Travail Employment Group are advertising this vacancy and its services in this instance as an Employment Business.

Unfortunately due to the high volume of applications we receive, we are unable to give individual response. If you have not heard from us within 7 days, assume that your application has not been successful.

Don't forget to 'Like us' on Facebook to find out about all of our current opportunities:

Search for Travail Employment Group - Sheffield

Or for more and comprehensive information and details on this vacancy and others located in Sheffield Rotherham and Dronfield contact Naomi, Travail ..........

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27/09 - Customer Services Team Leader    Location: North Doncaster West Yorkshire ... Jobs

Key points: Customer Service Team Leader to lead an Inbound Customer Services Team£19, 500 + OTE bonus + staff discount + training & developmentBased in easy access location in DoncasterStaff car park and facilitiesJob Purpose:The prospective employer a market leading business in Doncaster is seeking a talented and knowledgable Team Leader to be working with their successful and growing team. The role will involve leading a team of Customer Service Advisors. Demonstrating successful conversation discuss issues and skillto positively interact with internal and external customers to make sure company standards are met.Vacancy responsibilities:.Manage performance on daily basis by monitoring, motivating and coaching team members to achieve standards and objectives in line with company goals..Develop team members by setting and agreeing objectives and providing constructive response following reviews and coaching sessions..Conduct steady performance reviews and follow up for all team members in a timely manner..Induct and planinitial training for new starters..Encourage learning and flexibility by sharing own experience.Work under pressure and changeto changing priorities and work demands.Understand and take ownership for consequences of all decisions.Plan and organise own work demands, schedules and loads and checkthe work demands, schedules and loads of the team.Ensure lost calls are kept to a minimum and within target..Ensure staffing and availability levels are acceptable at all times..Highlight and suggest improvements for systems or service..Listen to customer calls and give response and take the necessary action to improve the customers journey. Skills / Experience Required: Experience in a similar Team Leader role in a customer service environment..Excellent leadership skills..Ability to influence and motivate others by leading by example..Strong conversation discuss issues and skillto positively interact at all levels..Excellent written and numerical skills..Contribute and work successfully within a team environment. ..Ability to motivate, coach, develop others to achieve team and business objective..Good knowledge of Word Excel and email..Ability to interpret data and communicate confidently, clearly and concisely. Search is an equal opportunities recruiter and we welcome applications from all suitably qualified or qualified jobseekers, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age. ..........

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21/09 - Customer Services Team Leader (IT Healthcare Systems) ...    Location: North Rotherham West Yorkshire Leeds Wakefield Sheffield ... Jobs

Key points: Customer Services Team Leader (IT Healthcare Systems)

£28K - £32K + 10% Bonus incentives incentives + Benefits Package + Genuine Opportunities for Excellent Training and Career Progression

The Company.Customer Services Team Leader (IT Healthcare Systems)

The employer is a leader in healthcare and a well respected medical equipment and medical device software systems provider. This organisations impressive portfolio of products and fully integrated medical systems incorporates all aspects of the healthcare informatics sector and includes medical imaging software systems. Offering 'best in class' solutions across a wide range of technologies, their success is based upon a commitment to global leading design facilities, outstanding product innovation excellent customer care and the recruitment and development of gifted IT experts.

This job offer .Customer Services Team Leader (IT Healthcare Systems)

Following continued growth this market-leading organisation now seeks to recruit a Customer Services Team Leader responsible for leading the customer support team in successfully diagnosing and troubleshooting service requests. The Candidate will take ownership of high priority incidents, ensuring that all incidents are resolved within the agreed SLAs. The Candidate will attend steady technology and product training courses to keepan expert working knowledge of the company's products and solutions and to allow you to highlight up-sell opportunities.

Your Background.Customer Services Team Leader (IT Healthcare Systems)

To be considered for this role you should be able to show earlier team leader or supervisory experience within customer services. The Candidate will have a background working for a company offering customer support on IT systems or IT software. The Candidate should also have good training and mentoring skills.

The Benefits.Customer Services Team Leader (IT Healthcare Systems)

The successful applicant will benefit from first class industry recognised training and a comprehensive remuneration package, including a competitive primary salary, bonus, contributory pension scheme and private health cover.

This vacancy is being circulated and advertised by TRS Consulting. The services advertised by TRS Consulting are those of an employment organisationand / or employment business £28000 - £32000/annum ..........

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14/10 - Customer Services Parking Assistant Car Park Attendant ...    Location: North West Yorkshire Sheffield ... Jobs

Key points: Customer Services Parking Assistant / Car Park Attendant with excellent Customer Service skills required on a full-time basis for a European Company located in Sheffield South Yorkshire.

BASIC Remuneration is £8.00 per hour

BENEFITS PACKAGE: 5.6 Weeks Holiday inclusive of Bank Holidays, Car Park Season Ticket 24x7, Pension Scheme (with Death in Service Cover)

WORKING HOURS: Working an average of 42.11 Hours per Week from 06:00 - 18:00 on a four on four off basis

PLEASE NOTE: Applicants MUST have a Driving Licence, which should be stated within the CV. Applicants without a Driving Licence will not be considered for this new vacancy vacancy offer.

JOB OVERVIEW

We have a sensational new part-time job opportunity for a Customer Services Parking Assistant / Car Park Attendant that has excellent customer service skills.

Working as the Customer Services Parking Assistant / Car Park Attendant you will join the Company's team in Sheffield providing a safe and secure environment for the Company's Customers vehicles.

As the Customer Services Parking Assistant / Car Park Attendant you will need a full drivers licence, excellent customer service and conversation discuss issues and skillto positively interact.

APPLY TODAY

If this sounds like your ideal job and you would like to be considered for this Customer Services Parking Assistant / Car Park Attendant vacancy then send in your CV as soon as possible for our Recruitment Team to review.

DUTIES

The successful jobseeker for this new vacancy will ensure customer satisfaction whilst adhering to the Company's strict quality standards and maintaining a clean and secure parking environment.

Principle Accountabilities

- Ensure satisfied customers through polite, hospitable and cooperative interaction

- Constantly give and ensure a clean and safe environment for customers and colleagues and general working conditions by operating all cleaning procedures to quality standards

- Conduct visible, steady patrols to keepa clean safe and healthy operating environment

- Complete all administrative and cash handling tasks accurately and on time

- Ensure all car park and office equipment is working and taking corrective action when equipment is faulty

IDEAL CANDIDATE REQUIREMENTS

- earlier work practical knowledge of working in a customer service role is sought

- Have a flexible can-do attitude to work

- earlier cash handling experience

- exemplary conversational and conversation discuss issues and skillto positively interact

- Conversant with Microsoft office applications including Word and Excel

- A full UK drivers licence is sought

HOW TO APPLY

To be considered for this new vacancy vacancy, send your CV to our Recruitment Team who ..........

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19/09 - Customer Services Representative    Location: North West Yorkshire Sheffield ... Jobs

Key points: Customer Services Representative

Shefield

Job ID: R-56636
Full time

Customer Services Representative

As a jobseeker are you looking for a challenge in our unique call centre environment where customer is key and we measure ourselves against our values not widgets?

Can you help guide our customers at a time they need us? Can you get to their real need and help us deliver a personable customer experience? Do you enjoy working on a variety of tasks and working in a culture of friendly supportive teams?

Our modern and bright Sheffield office is bursting with opportunities for the right like minded jobseeker.

The Candidate don't need earlier industry experience, as a full training programme will support you in your journey to learn about our products and customers.

What does a day in the life of look like?

You'll deal with inbound calls, make follow up calls to customers and internal departments as well as build a real rapport with each customer. You'll understand their needs through conversational questioning skills, take ownership of the case and resolve each situation to the customer's satisfaction. This could involve anything from our portfolio of Investments, Pensions and Annuities, which is why no two calls are ever the same.

Here's what our staff have to say about the vacancy:
,
I was worried when I started it would be like any other office, clicky and hard to get on but I found it a welcoming and friendly environment. I like that no two days are the same and there is room for everyone to progress. It's a supportive environment where the leaders are in the work with you so they understand your concerns and listen to you. I can see myself in this role long term.

Working Hours:

35hrs per week, 7 hour shifts around our opening times of 08:00-20:00 Weekdays, Saturdays 08:30-5pm (currently working 1 Saturday in 5).

Sundays 10:00-16:00 (Currently only working 2 per year).

Plenty of time left in your day to be with family and friends, or follow you local team.

required Knowledge & Skills:
Experience of working in a customer service environment (face to face or phone).
Excellent phone manner.
Good conversation discuss issues and skillto positively interact, both written & verbal.
Good attention to detail and quality.
Flexible attitude towards change.
Positive attitude and strong desire to meet customers' demands.

Benefits:
Starting Remuneration is £17, 000
Excellent public transport links on our doorstep and only a Ten minute walk to Sheffield city centre for those required lunch time shopping trips.
Company pension.
Opportunity to Buy and sell holidays.
Competitive discounts on insurance policies.
Free coffee machines.

Additional Information:

We prefer all applications to be submitted online ..........

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management , team leading , customer services, adminNVQ (National Vocational Qualification) Assesso ...

Location: South Yorkshire Jobs

Key points: NVQ (National Vocational Qualification) Assessor in Business Admin, Customer Services, Team Leading and Management NVQ (National Vocational Qualification) Assessor required covering South Yorkshire Purpose of the Role: Reporting to the Head of NVQ (National Vocational Qualification) Qualifications, the role demands an experienced high level assessor capable of supporting the external organisations and their learners to enable them to achieve a nationally recognised qualification. Key Result Areas: • Provide the framework for learners to achieve an NVQ (National Vocational Qualification) qualification • Maintain the companies purpose and values internally and externally • Encourage additional sales referrals through contact with clients • Ensure all administrative tasks associated with the sign-up and delivery of the programmes are accurate and up to date • Manage diary with other Consultants to ensure successful use of resources at the Centre • Ensure all manuals, lesson plans and training resources are up to date and available • Attend stakeholder and partner meetings as appropriate • Provide monthly performance reports to the Directors • Maintain successful caseload to ensure optimum delivery of qualifications • Manage and reduce costs in your area Experience: • Formal assessor award – A1 / D32 / D33 and A2 and ideally V1 / D34 / D36 • Minimum 1 years experience of delivery • Evidence of managing large caseloads • Occupation competency in areas specified • Computer literate with experience of using Outlook, Windows xp and Databases • Experience in working in a compliance environment • Car owner/driver with maximum 6 points on license Job Skills: • Relevant formal qualification • Well developed interpersonal and relationship management skills • Organised and structured, remaining focussed on priorities • Team player but also works well alone • Tenacious and results driven • Consistently achieves targets • Comfortable under reasonable pressure in a changing environment • Committed to continuous improvement – personal and organisational. Weekdays . if you are not a qualified assessor do not apply for this role ..........

05/10 - Customer Services Adviser Collections    Location: North Bradford West Yorkshire Bingley ... Jobs

Key points: Customer Services Advisers are sought to be working with the collections team at this busy call-centre in Crossflatts, Bingley. You'll be joining a global organisation that secure the services of over 16, 000 people across 90 offices around the global. They give financial services administration services to a range of clients and are now looking to grow their contact centre team.The Customer Services Advisers will work in the busy Collections team. You'll be responsible for assessing a customers' financial situation and finding appropriate ways for them to move forwards.Title: Customer Services Adviser - Collections Job offer is situated in Crossflatts, Bingley (short walk from Crossflatts train station free parking also available) Remuneration is £15k - £16k dependent on experience & performance, plus performance related bonusInfo: Full time, Thirty Five hours per weekThe Customer Service Adviser will be responsible for the following: successfully handling customer calls and providing second-to-none customer service Working to performance targets Using successful questioning techniques to learn about customers' unique needs Providing information to the customer that is clear concise and adheres to legal requirementsThe ideal Customer Service Adviser will possess the following: A minimum of 5 GCSEs including Maths & English at grade A-C or equivalent, OR 2 years' work experience in a customer service related role (this could be in any industry) exemplary conversational and conversation discuss issues and skillto positively interact - you'll need to be a real "people person" The skillto work to target on a personal, team and department levelAs a Customer Service Adviser the employee will be joining an established company offering their staff a sensational working environment. The Candidate will receive a competitive salary, as well as a range of benefits including stakeholder pension employee share plan Twenty Five days holiday and a range of discounts and rewards.Please click to make an application for the vacancy of Customer Service Adviser in Crossflatts, BingleyIf the details shown on your CV match The prospective employer's requirements, we will give The prospective employer with your full details so that they can judge whether you may be suitable for the opportunity advertised. Your details, as submitted by you, will only be used in relation to this specific opportunity. We may also use your details to contact you by email about our free career advice site CareerSavvy. By applying to this advert and submitting your CV and/or cover letter to us, you give express consent to us using your details for these purposes.eRecruit Solutions actively recruit for the following: Customer Service Representative, Contact Centre Associate, Call Centre Representative, Customer Services Associate, Telesales Executive, Call Centre Associate, Sales and Customer Services Associate in BingleyRef: NTO120583d ..........

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04/10 - Planning and Customer Services Administrator    Location: North West Yorkshire Jobs

Key points: Planning & Customer Services Administrator

Bradford

Salary £17, 500 - £19, 000 per year

The employer are an established and leading manufacturer within industry working with both B2C and B2B customers across the West Yorkshire area who are looking to recruit a to recruit a Planning & Customer Services Administrator to be working with their team.

This available permanent opportunity will see you working in the busy Contracts department to make sure all activities and planning of teams are adhered to including order dealing with, production and installation.

A busy role where the employee will be juggling many tasks at anyone time you will stay service focused at all times in order to meet customer service deadlines and of ensuring relationships stay in place at all times with internal and external teams.

To be considered for this available permanent opportunity The prospective employer seeks strong administration and organisational skills combined with the skillto work to deadlines within a fast paced environment.

If this sounds like you deliver your curriculum vitae (CV) today £17500 - £19000/annum ..........

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12/10 - Referral Facilitator / Customer Services    Location: North West Yorkshire Wakefield ... Jobs

Key points: Temporary 3-six months (Leading to 1 Year Fixed Term)

My NHS Client located in Wakefield is undertaking an exciting new transformational Referral Support Service. As a RSS facilitator the post holder will work as part of a enterprising team supporting the development, mobilisation and implementation of this exciting new service across Wakefield and North Kirklees.

In particular the Referral Facilitator / Customer Services post holder will:

Support the RSS manager and project team to develop, implement and manage successful RSS systems and processes underpinned by robust project management
Communicate with patients in verbal and written format, ensuring they have enough information that will support them to make an informed choice in relation to their referral options, maintaining a helpful and professional manner at all times
Utilise a range of IT systems including content managements systems to make sure the successful and efficient management of referrals and data collection
Be a key and important member of the team as well as supporting successful communication both internally and externally
To act as the link between referrers, patients and provider organisations ensuring the most appropriate onward referral method is utilised in line with the defined priority and patient choice.
Deal with enquiries from patients and colleagues using initiative and judgement to make sure that queries and issues are actioned appropriately and within agreed timescales, escalating to senior colleagues as required

The Candidate will have exemplary conversational and conversation discuss issues and skillto positively interact and ideally have worked in Customer Services in the NHS or another Public Sector organisation. The Candidate will be a strong communicator both verbally and in writing complex matters and manage difficult situations is a professional and helpful manner.

The Candidate must be able to start early November.

Due to the amount of applications we receive, unfortunately we are not able to give response to all jobseekers, if you have not heard back within 5 days assume that you have not been successful for the vacancy you have applied for. We will hold your details on our database and consider you for future opportunities, unless you instruct us otherwise. Good luck with your job search. Many thanks - Pyramid8 Ltd £8.01 - £9.50/hour £8.01-£9.50 Per Hour (Band 3) ..........

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03/10 - Customer Services Installation Planner    Location: North East North North Yorkshire West Yorkshire Tadcaster ... Jobs

Key points: Customer Services Installations Planner

Tadcaster

Weekdays 09.00.5.00, free parking and generous benefits package including Life Assurance and Child Care Vouchers.

£20, 220.16 per year (including quarterly performance bonus)

an established and leading service provider covering the UK market are looking to recruit a Customer Services Installations Planner to be directly responsible for the planning of work with end user customer nationwide.

This role would suit a confident customer services administrator who ideally has experience of planning work load or booking in of diaries for work

Established for over Fifteen years the employer is renowned for recognising that their employees are their biggest asset and of service to end user customer..

Your passion for customer service delivery will come naturally and experience of strong conversation discuss issues and skillto positively interact within a fast paced team environment will be evident when applying..

Working in a dynamic office environment The prospective employer seeks:


Confident IT skills including Excel


Confident customer service skills and experience of booking engineers for work, planning or scheduling.


Professional phone manner allowing you to build great relationships with customer


Work under pressure and to key deadlines/ KPI s

In return this permanent opportunity is offering a great benefits package that includes: Pension Occupational Health, Life Assurance and Child Care vouchers....

If this sounds like you deliver your curriculum vitae (CV) for immediate consideration £20220/annum ..........

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Head of Customer Services

Location: Leeds West Yorkshire Jobs

Key points: Head of Customer Services Based Leeds Salary Up To £80, 000 Depending upon Experience The prospective employer a leader in their field going from strength to strength is looking for Head of Customer Services to join their award winning organisation. The role reports directly to the Chief Operations Officer and the purpose of the role is to have overall accountability and management of customer services and complaint resolution and quality assurance department. Experience Required: previous work experience of managing a customer service/delivery team within a large, matrix organisation In-depth understanding of the whole end-to-end service delivery process and working within regulatory guidelines Proven track record of implementing change programmes to ensure the business remains at the leading edge of service propositions Leading people through change Driving a culture of new ideas, best practices and new ways of working Developing strategies to ensure that service delivery re-enforces brand identity. Skills Required: Ability to advise the business on what controls need to be in place to manage operational risk Ability to drive change Strong leadership skills with the ability to motivate and motivate the team Passionate about service delivery Innovative and creative Hands-on, result-orientated and customer-focused person Well organised, goal orientated, able to meet strict deadlines and able to prioritise work Strong and proven communication and influencing skills at a senior level Due to the amount of response we receive, unfortunately we are not able to give response to individuals, if you have not heard back within 5 days assume that you have not been successful for the role you have applied for. (Jo Holdsworth Recruitment – Recruitment Agency) ..........

06/10 - Customer Services Assistant    Location: North West Yorkshire Jobs

Key points: Role Summary:

-Reporting to the Customer Service Manager this role is to make sure the Service Centre understands and satisfies its Customer requirements. The roles responsibility to give solutions to a Customer issue from receipt to final resolution. The role is to make sure DX Delivers Great Customer service - Every time.

required Criteria:

-Good understanding and knowledge surrounding the Customer experience.

-Strong communications skills both written and oral with good networking skills with the skillto create relationships internally and externally.

-The skillto escalate and recommend improvements.

-Previous software operating skills applicable to the vacancy including MS Office.

-A general passion to and seek resolutions with the skillto influence and push back in a polite and professional manner.

-Ability to stay focused in a pressurised environment.

Why DX?

As the expert provider of customer-driven solutions for the delivery of time sensitive, mission critical, two-man and high value deliveries, DX routinely handles productsfrom many etailers, high street retailers including homeware and a wide range of items from many industry sectors including legal papers, jewellery, optical lenses, pharmacy items and high street fashion.

We think we are more than just a delivery company. We know each consignment tells a story and we know that for someone somewhere, it'll make their day or not if we fail.

It could be a passport for a ski holiday. The watch that'll make the perfect birthday gift, or the commercial agreementgiving a client's overseas expansion the green light £7.50/hour ..........

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15/10 - Italian speaking Customer Services Representative    Location: North West Yorkshire Bradford ... Jobs

Key points: FRENCH SELECTION UKItalian speaking Customer Services RepresentativeSales coordination Sales administration Customer Service, Customer Care, Customer support, SAP, ERP, CRM packages, E- Commerce solutions, resolve customer queries, Customer Advisor Market intelligence, Quotation order procesing, Fluent in Italian Italy, European hub, Invoicing, credit, account receivable, Sales Support, Logistics, Quotation Order dealing with, West Yorkshire, North Yorkshire, Humberside, Yorkshire Remuneration is £27k to £29k p.a. DOE + bonus + Benefits Job offer is situated in Bradford West YorkshireAt commutable distance from Leeds, Harrogate, WakefieldHuddersfield Halifax, Shipley, Keighley, Dewsbury, Morley, Castleford Barnsley, Doncaster Sheffield York , M62, M606, West Yorkshire, North Yorkshire, South Yorkshire, YorkshireRef: DBI8VIEW JOB DESCRIPTION.make an application today: Please visit the French Selection UK website, vacancies section search vacancy referenceerence: DBI8Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.The Company:The prospective employer is a well established international company who is offering a motivating and challenging job opportunity to be working within their new Multilingual Operation TeamImportant job duties :To be responsible for the day to day customer care in order to develop the business on the UK and European marketsThis job offer :- To deal with enquiries on the daily basis via email or over the phone- To develop and keepa strong relationship with new and existing clients- To process and follow up orders - to make sure on-time delivery- To deal with invoicing and credit note dealing with- To liaise with external suppliers to resolve customer queries- To help the Sales Team by reporting issues, deliveries - To gather customer/ market intelligence to help future business growth- To be in charge of general administration duties (weekly report, database update)- There may be opportunities to travel within the region to further develop customer relationships.The jobseeker:- Fluent in English & Italian (Written and spoken) is sought- earlier work experience in Customer Service is sought- exemplary conversational and communication and interpersonal skills- Able to work as part of a multicultural team as well as to take initiatives- Able to work under pressure in a fast pace environment- Proactive and enterprising personality- Knowledge of CRM systems, SAP and/or ERP is desirable- Computer literate (Excel, Word Outlook ) Remuneration is £27k - £29k p.a. depending on experience + 10% bonus + BenefitsFrench Selection UK - The leading recruitment consultancy specialising and focusing in the placement of French, German Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom. ..........

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04/10 - Customer Services Huddersfield    Location: North Brighouse West Yorkshire Calderdale ... Jobs

Key points: Working for a well-established company the employee will be dealing with and working on the IT Service Desk taking IT-related phone calls and logging IT problems.

For this role you will need a good phone manner and earlier Customer Services / Call centre / Helpdesk experience or similar as full IT training will be given.

This is a full-time role working Weekdays.

This role is to start ASAP and will pay £7.50 per hour + holiday pay & pension (PAYE) or £8.99 per hour (Ltd/Umbrella) and is working inside the scope of IR35.

Networkers acts as an employment organisationfor permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with dealing with your application £7.50 - £8.99/hour ..........

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