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Yorkshire jobs


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Customer Services Jobs in Yorkshire

 

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Also try....: Part Time Customer services Jobs in Yorkshire * Did you mean....: Customer services Jobs in West Midlands | Customer services Jobs in East Midlands

Customer services jobs or similar/near:
Yorkshire
Updated: 30/04/16


22/04 - Part Time Customer Services Advisor    Location: North West Yorkshire Leeds Jobs

Key points: About us
At Capita Customer Management, we work across a range of sectors, handling over 100 million customer contacts a year on behalf of some of the global's largest organisations. We help those businesses to improve customer satisfaction consolidate contact centres and reduce costs without compromising quality of service.
We are responsible for working on behalf of Debenhams. We conscientiously deal with enquiries via phone and email from customers, stores and Head Office.
This job offer
We are currently employing for a number of customer service professionals to be working with our fast paced team. The purpose of the vacancy of Customer Experience Advisor is to give a friendly and professional welcome to all customers over the phone and via email, presenting a positive impression of yourself and Debenhams.
Key duties are to include:
- responding to a wide range of enquiries from Debenhams customers
- providing information about a full range of Debenhams products and services
- ensuring that all phone calls are answered in a professional and timely manner
- producing written communication to be sent to customers / clients
- replying to communicationreceived via multiple social media channels
- ensuring all complaints are acknowledged in a timely manner and customers / clients are kept informed throughout the complaint process
- protecting customer information in accordance with relevant legislation
- working as part of a co-ordinated group to make sure the smooth operation of the department
- updating customer files to reflect communicationin an accurate and timely manner.

Key Requirements
We are seeking to employ and looking for dedicated individuals who have a positive can do attitude and have A real interest, self motivation and passion for delivering outstanding customer service. The successful jobseekers will have:
- practical knowledge of working with customers / members of the public
- good working knowledge of MS Office
- experience of dealing with and managing complaints from customers, ideally via letter or email
- a good general standard of education - both numerate and literate
- the able to discuss and communicate with people at all levels - both orally and in writing
- strong typing skills - both speed and accuracy
- the skillto work to targets and deadlines in a fast paced environment.

We are offering the opportunity for a number of proven customer service professionals to be working with the UK's leading provider of customer management services working on behalf of one of the most well-known retail brands in the country. Our offices are centrally situated in Leeds, we offer a generous pay and opportunities to grow and develop within the business. If you would like to take advantage of this opportunity then send your application in today.
Working hours will be: 9am - 1pm (4 shifts between Monday & Fri ..........

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22/04 - Customer Services Advisor Various UK Brands    Location: North West Yorkshire Leeds Jobs

Key points: If you're someone with enthusiasm, personality and a passion for what you do. Which means you could make a great Customer Services Advisor in our Leeds Contact Centre.
It's an exciting and exemplary opportunity whether you're looking for a people-focused job with great benefits - or the chance to build a career with one of the UK's biggest companies.
Welcome to Capita
The Candidate will be joining Capita Customer Management, an established and leading name in its market sector. We're trusted to run customer service operations for organisations ranging from utilities companies and government departments to major charities and big mobile phone brands. This is a chance to work in a centre of excellence on behalf of household name brands.
Why join us?
Accessible Job offer is situated in We're located in the heart of Leeds City Centre in Hepworth House on Claypit Lane. Opposite the new Leeds Arena, we're just a short walk from a number of bars, restaurants and shopping venues. There are frequent bus and train services and lots of car parks nearby.
Great workplace: Our sites are enterprising, fast-paced call centres with a real energy and buzz. There are also excellent facilities including onsite restaurant and Next discount shop.
Brighter The company benefits are As well as competitive salaries, you can look send to benefits including 23 days holiday, mobile phone discounts, Next discounts, childcare vouchers, cycle to work scheme and accesses to private dental care.
The start of a Capita career? If you're aspiring for the future, there's a clear progression pathway within Capita Customer Management. Our parent company Capita operates in an incredible range of market sectors - so there could be opportunities to take your career in many different directions in Yorkshire or anywhere in the UK.
This job offer
You'll be dealing with customer queries via the phone and online channels - with the aim of delivering friendly, helpful and efficient service, every time. If you're up to the challenge, you'll have the chance to deal with more complex duties like complaints and case management.
About you
We give comprehensive induction training. The Candidate do need to be a confident communicator with a focus on results and the skillto show a passion for the product or service you are selling. A positive, determined person you will also bring us resilience, persistence and the personality to build long term relationships with our customers. £14967 pa ..........

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21/04 - Contact Centre Team Leader Customer Services    Location: North West Yorkshire Leeds Jobs

Key points: Job title

Contact Centre Team Leader - Customer Services

Leeds Based Operation
Remuneration is £27, 000 to £33, 000, Plus excellent and very attractive job benefits & Bonus incentives incentives Package

PROFILE:

- Customer Service & Sales Department

- Reporting to the Customer Service Manager

- Up to Fifteen Customer Service Advisors - direct reports

Job summary

The successful jobseeker for this new vacancy will work closely with the Customer Service Manager to make sure the smooth day to day running of a busy inbound telephony customer service environment. They will actively contribute within the Team Leader group to make sure call volumes are managed successfully on a day to day basis. The Team Leader will also ensure the achievement of overall Customer Service and sales within service objectives ensuring staff have the required skills to meet expectations.

Team Leaders within Service will actively coach, motivate and manage individuals within their team, agreeing objectives and measures to deliver excellent customer service.

DUTIES & RESPONSIBILITIES

Managing Individuals

- To lead and motivate your team to make sure team objectives are achieved for service and sales within the Customer Service environment.

- To successfully manage a team of up to Fifteen CSAs including all associated administration tasks

- To be the principle owner of all communication from, into and within the team

- to help CSAs through coaching, side-by-sides and call listening and findand give relevant training and support to lever individual agent's capability and thus improve overall team performance

- Helping team members with new systems and processes by floor walking, query busting and identifying system issues and providing guidance

- To pro-actively manage all attendance issues in accordance with the corporate attendance management policy

- To manage CSAs performance according to the companies performance management system

- to highlight training needs and agreeing development and / or action plans where appropriate

- Acting as an example for excellent behaviour and performance

- To encourage responsibility, ownership and support amongst the agents within the team and where appropriate in other business areas

- To actively deputise where it proves necessary in the absence of the Customer Service Manager

Managing Business Processes

- To do all tasks following company policy and procedures, including legal and regulatory requirements

- To embrace all prescribed company standards such as TCF for instance and to checkand act upon team performance to make sure adherence to required standards

- to make sure your team works successfully together to achieve or exceed set operational ta ..........

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22/04 - Customer Services Advisor New Pay Rates    Location: North West Yorkshire Leeds Jobs

Key points: Customer Experience Advisor - Samsung Mobile
.NEW PAY RATES.
£7.67 per hour rising post probation to £8.05 ..........

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30/04 - Customer Services jobs in Yorkshire

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22/04 - Customer Services Advisor    Location: North West Yorkshire Leeds Jobs

Key points: Here's your chance to be working with one of the global's biggest names in mobile communications - for one of the country's leading names in customer service.
We have a range of full range openings in the O2 team at Capita, with lots of flexibility around hours. So, you're sure to find a role that fits your personality and individual talents - our training will give you the skills.

Welcome to Capita

The Candidate will be joining Capita Customer Management, an established and leading name in its market sector with a client list packed with household name brands. Capita has been partnering O2 closely since way back in 1992. Over that time we've worked hard to make O2 second to none in terms of customer experience and sales. That makes our O2 team a great place to be

Why join us?

Accessible Job offer is situated in Our Arlington Business Centre (ABC) are within easy reach of Leeds, Bradford and Wakefield and located opposite the White Rose Shopping Centre. There's frequent bus service and at Capita we offer a free shuttle bus service to and from Leeds City Centre train station.
Great workplace: Our sites are enterprising, fast-paced call centres with a real energy and buzz. There are also excellent facilities including subsidised restaurants and an onsite Costa Coffee caf .
Brilliant brand: O2 is a prestigious well known brand to be working with. You'll have the best of both globals - being part of the Capita team and also the wider O2 family.
Brighter The company benefits are As well as competitive salaries, you can look send to benefits including 23 days holiday, mobile phone discounts, Next discounts, childcare vouchers, cycle to work scheme and accesses to private dental care.
The start of a Capita career? If you're aspiring for the future, there's a clear progression pathway within our O2 operation and the wider Capita Customer Management business. Our parent company Capita operates in an incredible range of market sectors - so there could be opportunities to take your career in many different directions in Yorkshire or anywhere in the UK.

This job offer s

We have roles for customer focused people like you in three different teams.
- Customer Experience: The Candidate could be dealing with customer service enquiries around Billing, Network and Handset faults, General Enquires and Complaints.
- Inbound Retention: The Candidate could be taking calls from customer looking to renew, upgrade or cancel contracts - you'll help them choose the right package to stay loyal customers.
- Outbound Retention: The Candidate could be contacting customers to keep their loyalty and persuade them to renew or upgrade their contracts.

Whichever role you take, you will need to deliver a friendly, helpful and efficient service that satisfies the customer - and leaves a lasting positive impression for O2.

About you

We give comprehen ..........

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Customer Services jobs in the area of Yorkshire

Head of Customer Services

Location: Leeds West Yorkshire Jobs

Key points: Head of Customer Services Based Leeds Salary Up To £80, 000 Depending upon Experience The prospective employer a leader in their field going from strength to strength is looking for Head of Customer Services to join their award winning organisation. The role reports directly to the Chief Operations Officer and the purpose of the role is to have overall accountability and management of customer services and complaint resolution and quality assurance department. Experience Required: previous work experience of managing a customer service/delivery team within a large, matrix organisation In-depth understanding of the whole end-to-end service delivery process and working within regulatory guidelines Proven track record of implementing change programmes to ensure the business remains at the leading edge of service propositions Leading people through change Driving a culture of new ideas, best practices and new ways of working Developing strategies to ensure that service delivery re-enforces brand identity. Skills Required: Ability to advise the business on what controls need to be in place to manage operational risk Ability to drive change Strong leadership skills with the ability to motivate and motivate the team Passionate about service delivery Innovative and creative Hands-on, result-orientated and customer-focused person Well organised, goal orientated, able to meet strict deadlines and able to prioritise work Strong and proven communication and influencing skills at a senior level Due to the amount of response we receive, unfortunately we are not able to give response to individuals, if you have not heard back within 5 days assume that you have not been successful for the role you have applied for. (Jo Holdsworth Recruitment – Recruitment Agency) ..........

Full Details.... Head of Customer Services

   
27/04 - FULL TIME CUSTOMER SERVICES ADVISOR    Location: Yorkshire Kirklees Mirfield North West Yorkshire ... Jobs

Key points: .Weekdays - Forty hours per week. Would you like to work for one of the leading online Furniture Retailers? Due to our continued expansion we are seeking a dependable, experienced and enthusiastic Customer Service Advisor to be working with our customer service centre working Weekdays, 9am to 6pm, however there is also a requirement to give weekend and bank holiday cover on a rota basis. The successful jobseeker for this new vacancy will be passionate about providing the best possible levels of customer service. Applicants must be computer literate, with strong conversation discuss issues and skillto positively interact, both oral and written with limited need for supervision as well as being capable of successful complaint resolution. Any applicant will be expected to be extremely flexible with shift cover and be prepared to work extra hours as required.. Salary - £16, 000 - £18, 000 dependent upon experience.. This job was initially submitted as.www.totaljobs.com/JobSeeking/FULL-TIME-CUSTOMER-SERVICES-ADVISOR_job65381438 ..........

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24/04 - Customer Services Assistant Travel    Location: North York West Yorkshire Jobs

Key points: This company has been providing market-leading holidays for more than Thirty years. They are true rail holiday experts and no other company offers a better choice of inclusive holidays by rail than they do. They are absolutely committed to ensuring every holiday meets and exceeds expectations and as a result their valued customers travel with them year after year.

The Position:

They now have a motivating and challenging job opportunity for a highly motivated and experienced Customer Services Assistant to be working with their team who will have the opportunity to work in an award winning and highly customer centric business in the heart of York's city centre. Reporting to the Team Manager some of the activities that Your job duties will include being responsible for include:

- Handling phone calls from potential & existing customers ensuring their needs are met in a professional and efficient manner.
- Carry out mobility checks to make sure the customers mobility expectations are met where possible giving a day by day run through of itinerary to make sure anyone with mobility issues are handled with care and sensitivity.
- Conducting out-bound calling, responding to email enquiries and written communication to make sure customers have all the information they require to make informed decisions on their holiday and are kept up to date with any changes to their booking.
- Supporting the administration of holiday cancellations and handling account queries, discussing other available options with the customers when a transfer is in order to keep their custom where possible.
- Facilitating the Incident Report process.
- Booking UK rail and Hotel requirements as and when required along with pre-packaged extensions to enhance the customer's experience of their products.
- Contact customers to follow-up and resolve over-due payments of balances or deposits.
- Prepare and dispatch customer documentation ensuring all information and documentation is correct.
- Arranging Travel Visa's for customers, where required.
- Advising Tour Logistics/Transport of special requests, cancellations and booking changes in order to improve their service to the customers and reduce impact costs to the business where appropriate.

Customer Services Assistant Attributes:

- Proven practical knowledge of working in a customer focused environment with a strong emphasis on customer service
- Experience of working in a dynamic phone environment and phone experience in relation to inbound and outbound call handling
- Strong interest in travel with good geographical knowledge
- Strong customer service abilities and proven administrative skills
- Capable of following written and verbal instructions and possess a clear and concise approach in verbal and written communication
- Able to work under pressure to meet strict deadlines whilst exhibiting excellent attention to d ..........

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management , team leading , customer services, adminNVQ (National Vocational Qualification) Assesso ...

Location: South Yorkshire Jobs

Key points: NVQ (National Vocational Qualification) Assessor in Business Admin, Customer Services, Team Leading and Management NVQ (National Vocational Qualification) Assessor required covering South Yorkshire Purpose of the Role: Reporting to the Head of NVQ (National Vocational Qualification) Qualifications, the role demands an experienced high level assessor capable of supporting the external organisations and their learners to enable them to achieve a nationally recognised qualification. Key Result Areas: • Provide the framework for learners to achieve an NVQ (National Vocational Qualification) qualification • Maintain the companies purpose and values internally and externally • Encourage additional sales referrals through contact with clients • Ensure all administrative tasks associated with the sign-up and delivery of the programmes are accurate and up to date • Manage diary with other Consultants to ensure successful use of resources at the Centre • Ensure all manuals, lesson plans and training resources are up to date and available • Attend stakeholder and partner meetings as appropriate • Provide monthly performance reports to the Directors • Maintain successful caseload to ensure optimum delivery of qualifications • Manage and reduce costs in your area Experience: • Formal assessor award – A1 / D32 / D33 and A2 and ideally V1 / D34 / D36 • Minimum 1 years experience of delivery • Evidence of managing large caseloads • Occupation competency in areas specified • Computer literate with experience of using Outlook, Windows xp and Databases • Experience in working in a compliance environment • Car owner/driver with maximum 6 points on license Job Skills: • Relevant formal qualification • Well developed interpersonal and relationship management skills • Organised and structured, remaining focussed on priorities • Team player but also works well alone • Tenacious and results driven • Consistently achieves targets • Comfortable under reasonable pressure in a changing environment • Committed to continuous improvement – personal and organisational. Weekdays . if you are not a qualified assessor do not apply for this role ..........

Full Details.... management , team leading , customer services, adminNVQ (National Vocational Qualification) Assesso ...

20/04 - Customer Services CoOrdinator    Location: Doncaster Yorkshire North West Yorkshire ... Jobs

Key points: Pegler Yorkshire, part of Aalberts Industries NV, is one of Europe's leading manufacturers and distributors of valves and fittings for the plumbing and heating industries.Pegler Yorkshire, is an integral part of this diverse, multinational, customer focused business with operations in U.S.A, Europe and the Far East. a motivating and challenging job opportunity has arisen for a Customer Services Co-ordinator to be working with our Sales office based at our Doncaster Site. Reporting into the Customer Services Manager the purpose of role is to....To give an efficient and successful phone based service to customers and potential customers. This would be offered and maintained with the provision of product and order information and through resolution of the customers pre and post sales queries.The Key Duties and Vacancy responsibilities Include:.To promote Produces and services to customers.Monitors and solves Customer Service Problems to highlight and promote any add-on products where appropriate To build relationships with customer so that they can understand the customers' needs and wants Through Customer relationships learn how to expect demand To recognise appropriate solutions for customer in line with company's guidelines To be successful in non - advised/advised selling including pricing and promotions To be compliant to industry standards To contribute to team and business improvement by offering ideas and solutions.Any other duties that the vacancy requires. Any other duties commensurate with the grade and nature of this position. Accepts responsibility for the health and safety of themselves and others. Understands and follows Company safety, health environmental and any other Company policies and procedures. Qualifications and other requirements:.A working knowledge of the following :.Knowledge of the MAX system. Knowledge of Microsoft Office software, especially Excel. An awareness of the Pegler Yorkshire product portfolio. earlier work experience within a customer service based role. If you are able to meet the above criteria and the challenges of this role, email your covering letter and CV by clicking the apply link belowclearly stating your salary expectations.. Closing date for applications: ongoing.Due to the volume of applications we receive if you do not hear anything within 6 weeks assume you have been unsuccessful this time.. This job was initially submitted as.www.totaljobs.com/JobSeeking/Customer-Services-Co-ordinator_job65207156 ..........

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28/04 - Customer Services Advisor (Enquiry Department Advisor) ...    Location: Shipley Yorkshire North Bradford West Yorkshire ... Jobs

Key points: . SHIPLEY BASED CLIENT.. EXCELLENT WORKING ENVIRONMENT.. WALKING DISTANCE FROM SHIPLEY TRAIN STATION.. SALARY INCREASES AFTER six month PROBATIONARY PERIOD...Our Shipley based client has a vacancy for an Enquiry Department Advisor.The main focus of the vacancy is to process all customer enquiries successfully and efficiently by applying initiative and problem solving skills to correctly interpret customer requirements... On a day to day basis, the vacancy will involve the following:-....The Candidate will co-ordinate all customer and supplier liaison (both verbal and written) regarding new sales enquiries to make sure the accurate and efficient creation of non-standard products and quotations to meet customer requirements.....Balance customer services with the Company's commercial objective of maintaining and improving sales margin and volumes by the use of open questioning, ensuring buying signals are spotted and capitalised on and sales are secured by the use of appropriate closing techniques.....To satisfy the needs of internal and external customers efficiently whilst prioritising workload in terms of commercial potential and in consideration of the Company's desire to reduce overall response times.....Responsibility to make an application sales margins to all non-standard items and to determine appropriate levels of discount on standard items.....Liaising with relevant sales personnel regarding quotation follow-ups to be expedited within the desired time frame for all quotations within parameters set by Sales Marketing Director.....Report factual and accurate information on quotations to the external sales force and senior management... The starting salary for this vacancy is £16000 with an increase to £16500 after completion of a six month probationary period.The vacancy is a full-time role, working hours of work are 8:30am to 5:15pm which equates to 36.5 hours per week.Benefits of working for The prospective employer include a sensational working environment, ample free parking, close to Shipley train station staff canteen and lounge area and dress down Friday... Please Note:. When applying for a position online, understand that whilst we review all CVs and applications that are sent to us, due to the large volume that we receive on a steady basis, we can only respond to those jobseekers that have been successful with their application. As such, if you do not hear from us within 14 working days, accept that your application has been unsuccessful. We apologise for any inconvenience that this may cause..THE organisation(Recruitment) Limited... This job was initially submitted as.www.totaljobs.com/JobSeeking/Customer-Services-Advisor-Enquiry-Department-Advisor_job65364135 ..........

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22/04 - Customer Services Advisor Various UK Brands    Location: North Rotherham West Yorkshire ... Jobs

Key points: If you're someone with enthusiasm and personality, Capita is ready to train you as a Customer Services Advisor in our Dearne Valley Contact Centre operations.
With immediate starts available, it's an exciting and exemplary opportunity whether you're looking for a people-focused job with great benefits - or the chance to build a career with one of the UK's biggest companies.

Welcome to Capita

The Candidate will be joining Capita Customer Management, an established and leading name in its market sector. We're trusted to run customer service operations for organisations ranging from utilities companies and government departments to major charities and big mobile phone brands. This is a chance to work in a centre of excellence on behalf of household name brands.

Why join us?

Accessible Job offer is situated in Our Dearne Valley sites, Capita House and Capita Park are easily accessed from Rotherham, Barnsley, Sheffield and Doncaster. We're 3 miles from the M1, there's a frequent bus service and Mexborough train station is 5 minutes away.
Great workplace: Our sites are enterprising, fast-paced call centres with a real energy and buzz. There are also excellent facilities including subsidised restaurants and exclusive access to our on-site gym.
Hours that suit: We have full and part-time opportunities, with a variety of shift patterns covering 8am to 11pm - so the hours can fit around other priorities in your life.
Brighter The company benefits are As well as competitive salaries, you can look send to benefits including 23 days holiday, mobile phone discounts, Next discounts, childcare vouchers, cycle to work scheme and accesses to private dental care.
The start of a Capita career? If you're aspiring for the future, there's a clear progression pathway within Capita Customer Management. Our parent company Capita operates in an incredible range of market sectors - so there could be opportunities to take your career in many different directions in Yorkshire or anywhere in the UK.

This job offer

You'll be dealing with customer queries via the phone and online channels - with the aim of delivering friendly, helpful and efficient service, every time. If you're up to the challenge, you'll have the chance to deal with more complex duties like complaints and case management.

About you

We give comprehensive induction training. The Candidate do need to be a real people person with the enthusiasm, confidence and conversation discuss issues and skillto positively interact to build a rapport with customers. An insightful nature and the skillto think on your feet are important too. £7.36 p hour + Rising post probation ..........

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28/04 - Customer Services Advisor Immediate Starts Available  ...    Location: North Rotherham West Yorkshire ... Jobs

Key points: We have immediate starts available for Customer Service Advisor roles with various UK clients art our Dearne Valley sites. Fill out your application today for an immediate start
If you're someone with enthusiasm and personality, Capita is ready to train you as a Customer Services Advisor in our Dearne Valley Contact Centre operations.
With immediate starts available, it's an exciting and exemplary opportunity whether you're looking for a people-focused job with great benefits - or the chance to build a career with one of the UK's biggest companies.

Welcome to Capita

The Candidate will be joining Capita Customer Management, an established and leading name in its market sector. We're trusted to run customer service operations for organisations ranging from utilities companies and government departments to major charities and big mobile phone brands. This is a chance to work in a centre of excellence on behalf of household name brands.

Why join us?

Accessible Job offer is situated in Our Dearne Valley sites, Capita House and Capita Park are easily accessed from Rotherham, Barnsley, Sheffield and Doncaster. We're 3 miles from the M1, there's a frequent bus service and Mexborough train station is 5 minutes away.
Great workplace: Our sites are enterprising, fast-paced call centres with a real energy and buzz. There are also excellent facilities including subsidised restaurants and exclusive access to our on-site gym.
Hours that suit: We have full and part-time opportunities, with a variety of shift patterns covering 8am to 11pm - so the hours can fit around other priorities in your life.
Brighter The company benefits are As well as competitive salaries, you can look send to benefits including 23 days holiday, mobile phone discounts, Next discounts, childcare vouchers, cycle to work scheme and accesses to private dental care.
The start of a Capita career? If you're aspiring for the future, there's a clear progression pathway within Capita Customer Management. Our parent company Capita operates in an incredible range of market sectors - so there could be opportunities to take your career in many different directions in Yorkshire or anywhere in the UK.

This job offer

You'll be dealing with customer queries via the phone and online channels - with the aim of delivering friendly, helpful and efficient service, every time. If you're up to the challenge, you'll have the chance to deal with more complex duties like complaints and case management.

About you

We give comprehensive induction training. The Candidate do need to be a real people person with the enthusiasm, confidence and conversation discuss issues and skillto positively interact to build a rapport with customers. An insightful nature and the skillto think on your feet are important too.
If you think this sounds like you and are seeking to employ and looking for an immediat st ..........

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28/04 - Customer Services Advisor Immediate Starts Available  ...    Location: Yorkshire North Rotherham West Yorkshire ... Jobs

Key points: .We have immediate starts available for Customer Service Advisor roles with various UK clients art our Dearne Valley sites. Fill out your application today for an immediate start.If you're someone with enthusiasm and personality, Capita is ready to train you as a Customer Services Advisor in our Dearne Valley Contact Centre operations. With immediate starts available, it's an exciting and exemplary opportunity whether you're looking for a people-focused job with great benefits - or the chance to build a career with one of the UK's biggest companies.. Welcome to Capita.The Candidate will be joining Capita Customer Management, an established and leading name in its market sector. We're trusted to run customer service operations for organisations ranging from utilities companies and government departments to major charities and big mobile phone brands. This is a chance to work in a centre of excellence on behalf of household name brands..Why join us?. Accessible Job offer is situated in Our Dearne Valley sites, Capita House and Capita Park are easily accessed from Rotherham, Barnsley, Sheffield and Doncaster. We're 3 miles from the M1, there's a frequent bus service and Mexborough train station is 5 minutes away..Great workplace: Our sites are enterprising, fast-paced call centres with a real energy and buzz. There are also excellent facilities including subsidised restaurants and exclusive access to our on-site gym.. Hours that suit: We have full and part-time opportunities, with a variety of shift patterns covering 8am to 11pm - so the hours can fit around other priorities in your life..Brighter The company benefits are As well as competitive salaries, you can look send to benefits including 23 days holiday, mobile phone discounts, Next discounts, childcare vouchers, cycle to work scheme and accesses to private dental care..The start of a Capita career? If you're aspiring for the future, there's a clear progression pathway within Capita Customer Management. Our parent company Capita operates in an incredible range of market sectors - so there could be opportunities to take your career in many different directions in Yorkshire or anywhere in the UK..This job offer .You'll be dealing with customer queries via the phone and online channels - with the aim of delivering friendly, helpful and efficient service, every time. If you're up to the challenge, you'll have the chance to deal with more complex duties like complaints and case management..About you.We give comprehensive induction training. The Candidate do need to be a real people person with the enthusiasm, confidence and conversation discuss issues and skillto positively interact to build a rapport with customers. An insightful nature and the skillto think on your feet are important too. If you think this sounds like you and are seeking to employ and looking for an immediat start - apply today..This job was initially submitted as.www.totaljobs.com/JobSeeking/Custome ..........

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NVQ (National Vocational Qualification) Assessor business admin , customer services ...

Location: Harrogate North Yorkshire Jobs

Key points: NVQ (National Vocational Qualification) Assessor in Business Admin, Customer Services, Team Leading and Management NVQ (National Vocational Qualification) Assessor required covering North Yorkshire and west Yorkshire Purpose of the Role: Reporting to the Head of NVQ (National Vocational Qualification) Qualifications, the role demands an experienced high level assessor capable of supporting the external organisations and their learners to enable them to achieve a nationally recognised qualification. Key Result Areas: • Provide the framework for learners to achieve an NVQ (National Vocational Qualification) qualification • Maintain the companies purpose and values internally and externally • Encourage additional sales referrals through contact with clients • Ensure all administrative tasks associated with the sign-up and delivery of the programmes are accurate and up to date • Manage diary with other Consultants to ensure successful use of resources at the Centre • Ensure all manuals, lesson plans and training resources are up to date and available • Attend stakeholder and partner meetings as appropriate • Provide monthly performance reports to the Directors • Maintain successful caseload to ensure optimum delivery of qualifications • Manage and reduce costs in your area Experience: • Formal assessor award – A1 / D32 / D33 and A2 and ideally V1 / D34 / D36 • Minimum 1 years experience of delivery • Evidence of managing large caseloads • Occupation competency in areas specified • Computer literate with experience of using Outlook, Windows xp and Databases • Experience in working in a compliance environment • Car owner/driver with maximum 6 points on license Job Skills: • Relevant formal qualification • Well developed interpersonal and relationship management skills • Organised and structured, remaining focussed on priorities • Team player but also works well alone • Tenacious and results driven • Consistently achieves targets • Comfortable under reasonable pressure in a changing environment • Committed to continuous improvement – personal and organisational. Weekdays . if you are not a qualified assessor do not apply for this role ..........

Full Details.... NVQ (National Vocational Qualification) Assessor business admin , customer services ...

 

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