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Yorkshire jobs


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Customer Services Jobs in Yorkshire

 

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Customer services jobs or similar/near:
Yorkshire
Updated: 11/12/16


NVQ (National Vocational Qualification) Assessor business admin , customer services ...

Location: Harrogate North Yorkshire Jobs

Key points: NVQ (National Vocational Qualification) Assessor in Business Admin, Customer Services, Team Leading and Management NVQ (National Vocational Qualification) Assessor required covering North Yorkshire and west Yorkshire Purpose of the Role: Reporting to the Head of NVQ (National Vocational Qualification) Qualifications, the role demands an experienced high level assessor capable of supporting the external organisations and their learners to enable them to achieve a nationally recognised qualification. Key Result Areas: • Provide the framework for learners to achieve an NVQ (National Vocational Qualification) qualification • Maintain the companies purpose and values internally and externally • Encourage additional sales referrals through contact with clients • Ensure all administrative tasks associated with the sign-up and delivery of the programmes are accurate and up to date • Manage diary with other Consultants to ensure successful use of resources at the Centre • Ensure all manuals, lesson plans and training resources are up to date and available • Attend stakeholder and partner meetings as appropriate • Provide monthly performance reports to the Directors • Maintain successful caseload to ensure optimum delivery of qualifications • Manage and reduce costs in your area Experience: • Formal assessor award – A1 / D32 / D33 and A2 and ideally V1 / D34 / D36 • Minimum 1 years experience of delivery • Evidence of managing large caseloads • Occupation competency in areas specified • Computer literate with experience of using Outlook, Windows xp and Databases • Experience in working in a compliance environment • Car owner/driver with maximum 6 points on license Job Skills: • Relevant formal qualification • Well developed interpersonal and relationship management skills • Organised and structured, remaining focussed on priorities • Team player but also works well alone • Tenacious and results driven • Consistently achieves targets • Comfortable under reasonable pressure in a changing environment • Committed to continuous improvement – personal and organisational. Weekdays . if you are not a qualified assessor do not apply for this role ..........

management , team leading , customer services, adminNVQ (National Vocational Qualification) Assesso ...

Location: South Yorkshire Jobs

Key points: NVQ (National Vocational Qualification) Assessor in Business Admin, Customer Services, Team Leading and Management NVQ (National Vocational Qualification) Assessor required covering South Yorkshire Purpose of the Role: Reporting to the Head of NVQ (National Vocational Qualification) Qualifications, the role demands an experienced high level assessor capable of supporting the external organisations and their learners to enable them to achieve a nationally recognised qualification. Key Result Areas: • Provide the framework for learners to achieve an NVQ (National Vocational Qualification) qualification • Maintain the companies purpose and values internally and externally • Encourage additional sales referrals through contact with clients • Ensure all administrative tasks associated with the sign-up and delivery of the programmes are accurate and up to date • Manage diary with other Consultants to ensure successful use of resources at the Centre • Ensure all manuals, lesson plans and training resources are up to date and available • Attend stakeholder and partner meetings as appropriate • Provide monthly performance reports to the Directors • Maintain successful caseload to ensure optimum delivery of qualifications • Manage and reduce costs in your area Experience: • Formal assessor award – A1 / D32 / D33 and A2 and ideally V1 / D34 / D36 • Minimum 1 years experience of delivery • Evidence of managing large caseloads • Occupation competency in areas specified • Computer literate with experience of using Outlook, Windows xp and Databases • Experience in working in a compliance environment • Car owner/driver with maximum 6 points on license Job Skills: • Relevant formal qualification • Well developed interpersonal and relationship management skills • Organised and structured, remaining focussed on priorities • Team player but also works well alone • Tenacious and results driven • Consistently achieves targets • Comfortable under reasonable pressure in a changing environment • Committed to continuous improvement – personal and organisational. Weekdays . if you are not a qualified assessor do not apply for this role ..........

20/11 - Customer Services Advisor    Location: North Leeds West Yorkshire Jobs

Key points: The prospective employer is seeking a customer service advisor to be working with their growing team in Leeds Client Details The prospective employer is a growing Leisure Company with offices located in Leeds city centre Description The responsibilities of the successful jobseeker for this new vacancy will include: Handling inbound coming callsOffering customer service to existing customersDealing with customer queriesUpdating and maintaining the company databaseWorking to KPI's and targetsProviding excellent knowledge of company products and services, facilities and locationsOver coming customer objections with a positive attitude Profile The successful jobseeker for this new vacancy will have: Previously dealt with inbound callsProven customer service skillsGood conversation discuss issues and skillto positively interact both written and verbalPreviously worked in a call centre environmentThe skillto work on their own initiative as well as part of a co-ordinated group Job Offer Permanent full time position Forty hours a week. Central location in Leeds IMMEDIATE START ..........

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26/11 - Telesales/Customer Services    Location: North West Yorkshire Jobs

Key points: As a telesales & customer service executive you will ensure customer orders are taken in an efficient and professional manner. As part of the team Your job duties will include being responsible for liaising with customers regarding their orders and increasing sales. The Candidate will need to be motivated enthusiastic, driven to achieve results and have a "can do" attitude whilst being able to build successful working relationships over the phone. Your job duties will include being responsible for making outbound calls and dealing with incoming calls to take our customers orders. The Candidate will ensure that every customer is buying across the whole product range and introduce and sell new lines, link and gap selling where appropriate to maximise customer purchasing. The Candidate will be expected to manage your own customer base and re-engage old customers. Experience in sales will be expected. The hours of work for this role are Monday - Friday. 9am - 5pmHolidays - Thirty days inclusiveJob Type - Permanent. Salary - £16, 575 + Commissions ..........

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11/12 - Customer Services jobs in Yorkshire

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20/11 - Customer Services Representatives    Location: North Leeds West Yorkshire Jobs

Key points: Customer Service Representative - Full time 37.5 hours per week. Leeds Starting Salary - £16, 300 paStart date 5th December 20167 month Fixed Term Contract(There may be opportunities for permanent positions after this time, dependent on business requirements and your performance)We need friendly, professional people to help our customers. What is important is that you are passionate about helping our customers in different ways. It might be to help our customers use our website and apps themselves. The Candidate may help a customer over the phone, or respond to a query in real time using web chat. We will help you develop in your role offering training and upskilling opportunities. What matters is that we always put customers first. After all, they trust us with their future.TrainingFor the first four weeks the employee will be given comprehensive training to give you the knowledge and expertise you need to deliver a high standard of customer service and understand our products and services. Hours during training period are 08.30 - 16.30 Monday to Friday and you must be available for the full 4 weeks. After training you will join the Customer Services Academy on your shift patterns, where you will start your role helping our customers to help themselves. The Candidate have the full support of coaches and team managers to tell and help you with any queries or questions.Hours of workWorking hours of work are 37.5 hours a week over 5 days. This includes shifts from Monday - Friday between 7.30am and 9, 00pm and Saturday between 9.00am - 3.00pm.you'll work no more than one Saturday a month.Shift pattern are released five weeks in advance to give you plenty of time to plan around them.What's in it for you?Let's get down to the money. Our starting salary is £16, 300 plus a six-monthly performance related bonus. This is for the entry position in customer services. As you develop your knowledge and skill and can agree extra training to learn UK dealing skills. This is a great opportunity to develop your knowledge and increase your salary to around £17, 600. This usually takes about six months if you are doing well and are assessed to be competent in role. Then after an extra 12 months, if you are ready, there may be opportunities to help our customers with international dealing. The salary for this skill set is around £20, 000 for full time hours. The Candidate can also take professional qualifications, once you are up to speed with things.There's a host of other benefits too, 4x annual life assurance, pensions and flexible benefits package such as discounted private healthcare, childcare vouchers, share-incentive scheme, cycle to work scheme and holidays buy and sell. For further details apply online with your most up to date CV and we will be in touch to discuss. The Candidate MUST be available for interview on 14th November from 9am - 12pm. ..........

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Customer Services jobs in the area of Yorkshire

29/11 * - British Gas, Customer Services    Location: Rotherham South Yorkshire Jobs

Key points: Interaction Recruitment is the UK #39;s fastest growing independent recruiter with offices Nationwide. We operate within the Commercial, Industrial, IT, HR, Engineering and Local Government sectors. We have been given a sensational opportunity to growa team of experienced customer service advisors working at the UK #39;s largest contact centre. the employee will be dealing with and working on behalf of British Gas, one their most prestigious department. This job offer: Delivering an exceptional service to all customers Manage a case load and use time successfully Proactively promote services Work towards key performance indicators Case Management – Following up on enquires, document incidents etc Data entry Within the role of an British Gas Advisor the employee will be asked to deliver execpitonal customer service to all British Gas customers, deal with general questions and queries whilst also selling extra services. The ideal candidate will have: earlier customer service practical working experience exemplary conversational and communication skills A keen eye for detail Administrative skills An upbeat and positive attitude The skillto not only work independently but also within a team The role will be based in a vibrant and highly energetic contact centre with sensational facilities available including an on site gym, games consoles, free parking and a subsidised canteen. This is a full time position working 37.5 hours (working) a week flexible between the hours (working) of 8:00am – 20:00pm Weekdays, 8:00am – 18:00pm on a Saturday, Sundays Off (nb that you must be available to work these hours (working)/days in order to be considered) Immediate start available ..........

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Head of Customer Services

Location: Leeds West Yorkshire Jobs

Key points: Head of Customer Services Based Leeds Salary Up To £80, 000 Depending upon Experience The prospective employer a leader in their field going from strength to strength is looking for Head of Customer Services to join their award winning organisation. The role reports directly to the Chief Operations Officer and the purpose of the role is to have overall accountability and management of customer services and complaint resolution and quality assurance department. Experience Required: previous work experience of managing a customer service/delivery team within a large, matrix organisation In-depth understanding of the whole end-to-end service delivery process and working within regulatory guidelines Proven track record of implementing change programmes to ensure the business remains at the leading edge of service propositions Leading people through change Driving a culture of new ideas, best practices and new ways of working Developing strategies to ensure that service delivery re-enforces brand identity. Skills Required: Ability to advise the business on what controls need to be in place to manage operational risk Ability to drive change Strong leadership skills with the ability to motivate and motivate the team Passionate about service delivery Innovative and creative Hands-on, result-orientated and customer-focused person Well organised, goal orientated, able to meet strict deadlines and able to prioritise work Strong and proven communication and influencing skills at a senior level Due to the amount of response we receive, unfortunately we are not able to give response to individuals, if you have not heard back within 5 days assume that you have not been successful for the role you have applied for. (Jo Holdsworth Recruitment – Recruitment Agency) ..........

21/11 - Sales Administrator/ Customer Services Executive FTC ...    Location: North West Yorkshire Sheffield Yorkshire ... Jobs

Key points: Hamlin Knight is working alongside a bespoke retail company in the recruitment of a Sales Order Processor/ Customer Services Executive. This role is located in Sheffield and has good access links from all surrounding areas of South Yorkshire. This role is a Fixed Term Contract, covering maternity leave until October 2017.The employer is looking to recruit a talented and knowledgable sales order processor/ Customer Services Executive for its busy site. The Candidate will be reporting into the Internal Sales Manager with the ultimate aim of the vacancy being to give exceptional levels of customer service whilst dealing with multiple orders on a daily basis. This role would ideally suit someone who has had experience within a similar position.The Job: Communication with customers and end users regarding queries on orders Processing orders onto an internal database to target / deadline Producing quotations upon customers request Amending orders / quotations Updating the database and order spreadsheets Working with the planning and customer service team to make sure customers requirements and company KPIs are met Handling customer queries via phone / diverting calls to the correct departmentThe Candidate: Proficient IT skills - particularly Word. exemplary conversational and conversation discuss issues and skillto positively interact, oral and written such that information is imparted efficiently and successfully at all levels internally and externally. Able to use own initiative and take responsibility for a task to make sure that work is completed to a high standard and in a timely fashion. Highly organised able to prioritise, anticipate, plan ahead and problem solve. Adaptable, willing and capable of working flexibly and as part of a co-ordinated group. Excellent customer service skillsThe Package: £17k Salary 40hrs per week Fixed Term agreementuntil 2017: Immediate StartDue to the anticipated high volume of jobseekers, note that only successful jobseekers will be contacted.Hamlin Knight is an equal opportunities employer. ..........

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20/11 - Customer Services Adventure Sports Industry    Location: North West Yorkshire Sheffield Yorkshire ... Jobs

Key points: Big Bang Promotions is a leader in the Adventure Sports Industry. We are seeking to employ and looking for staff to work on our prestigious events with- UK Bungee, Shredder Experiences, Segway Events, Thrill Pic Media and the famous Bear Grylls Survival Race. Working at Big Bang is not like any other job. We pride ourselves on our committed and hardworking crew. We make work feel like play with a calendar of social events and a supportive training and managers and management personnel. We are seeking to employ and looking for a jobseeker for this new vacancy with customer service experience to be the first point of contact for our customers arriving on site. Here customers fill in all their relevant health and safety details. The successful jobseeker for this new vacancy will be enthusiastic and welcoming and have a strong admin background always remembering that we deliver once in a lifetime experiences and engaging each customer in the appropriate way. Our head office is located in Sheffield but the work is nationwide. We organise all travel and accommodation for you however a UK Driving Licence is a desirable skill. The work is mainly over the weekend and can fit around a fill time job. required Customer service experienceAdmin ExperienceFlexible and willing to work long hoursThe able to discuss and communicate to colleagues of all agesProfessional attitudeImpeccable time managementAbility to work outside in various weather conditionsPractical approach to problemsTeam player Package Wage basic of £7.50-£8.50 per hourAccommodation expenses and travel paid (to manager s discretion)Friendly and approachable managers and management personnel50% friends and family discounted on UK Bungee, Segway Events and Shredder productsDiscounted Buy a Gift experiences ..........

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29/11 * - Customer Services Manager    Location: Leeds Jobs

Key points: Gi Group are currently employing for this exciting Permanent Opportunity to join our client in the south of Leeds as Customer Services Manager. This role, reporting directly to the Managing Director is a new position, open due to the continued growth of the company. The prospective employer are seeking to employ an outgoing, confident and aspiring character who can bring new ideas and a fresh approach to the business, demanding the status quo. Main Purpose of the Role
* To lead, drive and motivate a team within a sales led business to give Excellence in Customer Service
* To lead and assist in the development of good customer relations
* To coach and mentor staff to ensure continual improvement in daily duties & processes and enforce a 'team-culture'
* To fully understand company products and policies and be able to communicate that to colleagues and customers
* To give excellence in communication to customers and the business in general
* Manage a team of 4 Customer Service Assistants and 1 Tools Manager Main Tasks and Vacancy responsibilities
* Ensure the dynamic and pro-active management of the customer service team
* To communicate with customers in the management of queries or complaints
* Organise the daily team workload
* Develop the team to assist the company sales dept and sales team in the achievement of sales targets
* Review and implement (if called for) a telesales operation
* To review, and improve where it proves necessary, standard operating procedures
* Improve the communication and procedures between Customer Services and the sales dept and sales team
* To keepsystems data for product information including CRM and sales order dealing with systems
* To define, set and checkKPIs
* do appraisals and mentor the team towards Continual Improvement. To apply for the role you should have experience of;
* In-depth experience of Customer Service management, principles and practices
* Evidence of customer satisfaction
* Customer Complaints management
* Implementation of integrated business systems The Candidate should also have the following skill-set as a minimum;
* exemplary conversational and communication skills
* Proficient in coaching, mentoring and motivational skills
* Driven self-starter with high stress tolerance
* Planning and organisational skills
* Proficiency in CRM systems
* Proficiency in MS Office applications This is an excellent permanent opportunity for the right candidate within a fastly expanding company with a bright future. A role where you have the opportunity to shape the business moving send at a senior level. Salary for the role is circa £40, 000 per year depending on experience, with a competitive benefits package. The prospective employer are looking to interview during December with a view to a start in the New Year. To apply send yo ..........

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18/11 * - Customer Services Assistant    Location: Kingston Upon Hull Jobs

Key points: My Client, a local leading Jewellery commercial retailer are now looking to appoint a Customer Service Assistant/Sales associate to join the team The successful candidate MUST hold experience within Customer Service and Retail, and preferably come from a Jewellery background. This role will be dealing with customers head on within the store advising customers on a wide range of high end branded products, alongside working within the offices dealing with customers over the telephone and responding to email enquiries. The hours (working) for this role are Tuesday to Saturday and salary offered dependent upon experience between £15-18k. If you feel you are the ideal candidate to become part of a great team, make an application today via the website. Adecco are an equal opportunities employer. Adecco is acting as an Employment organisationin relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer ..........

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26/11 - Customer Service / Sales Assistant Leeds    Location: North Leeds West Yorkshire Jobs

Key points: CUSTOMER SERVICE / SALES ASSISTANT Full-Time Permanent Customer Service & Sales Assistants needed Prosure Acquisitions is a busy event sale's and marketing company with several immediate openings for customer service and sales assistants in our Leeds office. We need to increase representation for our current and new clients and prepare to launch new campaigns throughout the rest of 2016 and into 2017. Therefore we need to grow our team with people that can ideally work full-time hours on a permanent basis. WE'RE PLEASED TO BE ABLE TO OFFER: Flexible hours competitive weekly earnings paid weeklyContinued work throughout 2016/17 for those looking to start permanent workPersonal and professional growth, transferable skills, experienceTravel opportunities (local, regional, national, international) WHAT WILL YOU BE DOING AS A SALES ASSISTANT? You'll be an active part of our fun and vibrant environment from the start. You'll be learning and working towards achieving sales and customer service related targets. You'll work in retail shops, shopping centers, public venues and other places with heavy foot traffic. YOU'LL BE INVOLVED IN:.Face-to-face sales presentationsRetail sales and promotionsGeneral customer serviceClient relationship management IF THIS SOUNDS LIKE YOU make an application today We will be holding one to one appointments this week and therefore contacting jobseekers straight away, so be sure your contact details are current and that you're actively checking your emails and phone messages in case we contact you. RECOMMENDED QUALITIES/ SKILLS: A positive, professional attitudeConfident conversation discuss issues and skillto positively interact (written and verbal)Sales, Customer Service, Retail or Hospitality experienceThe skillto quickly and successfully build rapport as we work in a self-employed commission only basis you must be hardworking and dedicated.Confidence and an outgoing personalityA problem solving/ solution oriented naturePossess a friendly and positive vibe deliver your curriculum vitae (CV) AND CONTACT DETAILS TODAY FOR CONSIDERATION Here at Prosure Acquisitions we routinely invite successful jobseekers to spend a full voluntary day at one of out pop-up events this is a fun filled day and will help us make a joint decision on if the opening is right for you ..........

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Customer Services vacancies in Yorkshire: Jobs above: 1-12 | 12 Jobs found

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